Overview:

We are seeking a strong Manager, Business Office (Revenue Cycle Management) to lead and support revenue cycle operations for Geisinger Danville and Geisinger Moosic. This role provides operational leadership across key business office functions, ensuring timely, accurate, and compliant revenue cycle performance while driving continuous process improvement.

The Manager will oversee daily business office operations, partner closely with clinical and financial leadership, and lead a team responsible for optimizing front-end and back-end revenue cycle workflows. This includes a focus on registration accuracy, billing, collections, denial management, and adherence to regulatory and payer requirements. The ideal candidate brings a hands-on leadership style, data-driven decision-making, and a collaborative approach to supporting multi-site operations.

This is a great opportunity for an experienced RCM leader who is passionate about operational excellence, team development, and improving the financial health of complex healthcare organizations. Business Office Manager will have oversight of Geisinger Danville and Geisinger Moosic locations.

PURPOSE STATEMENT:

Manage the daily operations of inpatient, outpatient and physician business office functions. Integrate with financial services to ensure the proper presentation of the financial condition of the facility.

Responsibilities:

ESSENTIAL FUNCTIONS:

• Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.
• Establish and maintain controls for all cash collected and posted in patient accounting system.
• Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
• Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.
• Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices.
• Lead and provide operational directives for all business office activities related to the claims management and collections of the facility receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility.
• Define and provide the necessary support and leadership to achieve departmental goals and objectives.
• Review all statistical reports to monitor trends, determine operational deficiencies and implement corrective action plans as necessary.
• Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
• May include managing and directing subordinate staff to identify goals and objectives.

QUALIFICATIONS:

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High School diploma or equivalent required.
• Some college course work preferred.
• Two or more years’ job-related experience required. Preferably in behavioral health.
• One or more years’ supervisory experience required.
• Strong revenue cycle technical skills required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

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