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Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

LPL Home Office Technologies is responsible for the support, engineering, and strategy for the enterprise desktop applications that internal employees use to better serve Advisors and Investors. The Analyst II, Home Office Tech provides Tier 2 IT support to internal employees and contingent workers, resolving and escalating issues through multiple support channels while contributing to technology rollouts, onboarding activities, knowledge documentation, and end user adoption initiatives.

Responsibilities:

• Provide Tier 2 support for end user computing devices and serve as an escalation point for Tier 1 support.
• Respond to incidents and service requests through the ticketing system and deliver resolutions within established service levels.
• Deploy, configure, maintain, and troubleshoot laptops, desktops, printers, multifunction devices, and wireless technologies in accordance with security standards.
• Reimage and provision devices using Microsoft Intune Autopilot and perform move, add, change, installation, and decommission activities.
• Install, configure, and troubleshoot Windows and macOS operating systems, Microsoft Office applications, browsers, and business software.
• Support remote users, including VPN connectivity and related access issues.
• Provide conference room technology support and assist with workstation setup activities.
• Create and maintain knowledge articles, user documentation, and training materials.
• Follow ITIL-based incident, problem, and change management processes and procedures.
• Partner with teams including Active Directory/Azure, Messaging, Network, Engineering, Information Security, Service Desk, and external vendors to resolve issues.
• Maintain asset inventory records and support inventory management activities.
• Support technology rollout initiatives and promote user adoption of new tools and capabilities.
• Deliver executive-level and business-aware customer support across multiple office locations.
• Identify opportunities for process improvements and contribute solutions that reduce support volume and improve the user experience.

What Are We Looking For?

We are seeking a professional who is motivated to pursue greatness, consistently act with integrity, and is driven to help our clients succeed through reliable technology support and operational excellence. The ideal candidate collaborates effectively to win together, contributes to a positive team environment, and helps create and share joy through exceptional service and partnership.

Requirements

• 2+ years of technology support experience supporting both Windows and macOS environments.
• Experience with workstation setup, Citrix VDI, conference room technology support, networking, and related end user computing functions.
• Experience supporting Microsoft Active Directory, Microsoft Azure, Microsoft Intune Autopilot, ServiceNow, Microsoft Office, Microsoft 365, corporate networks, and mobile device technologies.
• Ability to work onsite in a corporate office environment five days per week.
• Associate degree, technical certificate, boot camp completion in Computer Science, or equivalent combination of training and experience.

Preferences:

• Working knowledge of Windows operating systems and PC hardware environments.
• Familiarity with networking concepts, terminology, and mobile technologies.
• Strong written and verbal communication skills.
• Collaborative approach to working with technical teams, business partners, and end users.

Pay Range:

$27.14-$45.21/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.