Program Analyst Visa Sponsorship Jobs in South Dakota
Program analyst visa sponsorship jobs in South Dakota are concentrated around Sioux Falls and Rapid City, where state government agencies, financial services firms like Citibank and Wells Fargo, and healthcare organizations such as Sanford Health and Avera Health regularly hire analysts to manage and improve operational programs.
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Get Access To All JobsINTRODUCTION
Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.
The Technical Specialist supports reliability, efficiency, and continuous improvement of Mail Services technology, equipment, and operational workflows. This role serves as a hands-on technical resource for mail processing systems, document-routing and indexing processes, reporting, troubleshooting, testing, vendor coordination, and user support. Technical Support Specialist partners with the Mail Services Operations Manager, internal technology teams, business stakeholders, and vendors to resolve issues, document solutions, strengthen controls, and implement scalable improvements while protecting confidential information, including protected health information (PHI).
- This position is an in office role in our Sioux Falls office.
DUTIES AND RESPONSIBILITIES:
- Serve as the primary technical resource within Mail Services for operational systems, mail-processing equipment, document-routing tools, indexing workflows, reporting solutions, and related integrations.
- Monitor system and equipment performance; investigate incidents, document findings, identify root causes, and coordinate timely resolution with Information Technology teams, vendors, and operational stakeholders.
- Provide day-to-day technical support to Mail Services staff, including issue triage, user guidance, access coordination, troubleshooting equipment, and escalation of complex or high-risk concerns.
- Configure, test, validate, and support changes to Mail Services workflows, equipment, applications, and reporting tools in accordance with approved change-management and information-security requirements.
- Develop and maintain technical documentation, standard operating procedures, SLA’s, troubleshooting guides, system inventories, workflow maps, configuration records, and knowledge-base content.
- Build, maintain, and improve operational reports and dashboards that support workload visibility, service-level performance, quality monitoring, capacity planning, for leadership decision-making.
- Analyze recurring incidents, workflow exceptions, equipment failures, and data-quality issues; recommend corrective actions and process improvements that reduce manual work, errors, and service interruptions.
- Support implementation and lifecycle management of mailroom technology and equipment, including requirements gathering, vendor evaluation support, installation coordination, user acceptance testing, deployment, maintenance, and replacement planning.
- Partners with business and technical teams document functional requirements, translate operational needs into technical solutions, and confirm delivered solutions meet quality, security, compliance, and usability expectations.
- Perform quality-control reviews of technical processes (including AI workflows) and system outputs, including routing, indexing, file transmission, reporting, and exception handling; document results and coordinate remediation when needed.
- Support business continuity and disaster-recovery readiness by maintaining system dependencies, contingency procedures, backup workflows, and recovery documentation, and by participating in periodic testing.
- Protect confidential information, PHI, and medical records by following approved access, handling, retention, transmission, and incident-reporting requirements.
- Coordinate with vendors on service requests, preventive maintenance, repairs, software or firmware updates, equipment performance, technical documentation, and issue escalations.
- Provide technical training, job aids, SOP’s, and knowledge transfer to Mail Services team members; promote consistent use of systems, equipment, and documented processes.
- Maintain awareness of emerging mail, document-management, automation, and artificial-intelligence capabilities; recommend practical opportunities that improve service quality, scalability, and efficiency.
- Support special projects and operational initiatives as directed by the Mail Services Operations Manager, including technology assessments, process mapping, testing, implementation, and post-deployment stabilization.
- Maintain reliable and predictable attendance during scheduled work hours.
- Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelines.
- Demonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.
QUALIFICATION REQUIREMENTS:
Education and Experience:
- Experience in information technology, business systems, operations, engineering technology, or a related field; equivalent relevant experience may be considered.
- Two or more years of experience supporting business technology, production equipment, document-management workflows, mail operations, or another service-oriented operational environment.
- Experience troubleshooting AI, workflow, data, or integration issues and coordinating resolution across internal teams and external vendors.
- Experience creating technical documentation, standard operating procedures, process maps, training materials, and support knowledge.
- Experience with reporting, data analysis, workflow automation, or dashboard development is preferred.
- Experience working with confidential information, medical records, PHI, or regulated processes is a plus but not required.
- Experience supporting mail-processing, scanning, imaging, indexing, document-management, print, or check-production technology is a plus but not required.
Core Competencies:
- Strong technical troubleshooting, analytical thinking, and root-cause analysis skills.
- Ability to translate operational needs into clear technical requirements, test plans, documentation, and sustainable solutions.
- Ability to organize technical work, manage competing priorities, and follow issues through resolution.
- Excellent attention to detail, documentation discipline, and quality orientation.
- Clear written and verbal communication skills with the ability to explain technical information to nontechnical audiences.
- High level of professionalism, discretion, judgment, and confidentiality.
- Ability to collaborate effectively with Mail Services, Information Technology, Security, Compliance, Finance, Facilities, vendors, and other internal customers.
- Proficiency in Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint, Teams, and Copilot required. Experience with SharePoint, or similar tools is a plus but not required.
- Ability to work independently, escalate concerns appropriately, adapt to changing priorities and technologies, and maintain a customer-focused approach.
- Commitment to continuous learning and professional development.
Paradigm Benefits:
- Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
- Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
- Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
- Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
- Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.
Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.
Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster.
INTRODUCTION
Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.
The Technical Specialist supports reliability, efficiency, and continuous improvement of Mail Services technology, equipment, and operational workflows. This role serves as a hands-on technical resource for mail processing systems, document-routing and indexing processes, reporting, troubleshooting, testing, vendor coordination, and user support. Technical Support Specialist partners with the Mail Services Operations Manager, internal technology teams, business stakeholders, and vendors to resolve issues, document solutions, strengthen controls, and implement scalable improvements while protecting confidential information, including protected health information (PHI).
- This position is an in office role in our Sioux Falls office.
DUTIES AND RESPONSIBILITIES:
- Serve as the primary technical resource within Mail Services for operational systems, mail-processing equipment, document-routing tools, indexing workflows, reporting solutions, and related integrations.
- Monitor system and equipment performance; investigate incidents, document findings, identify root causes, and coordinate timely resolution with Information Technology teams, vendors, and operational stakeholders.
- Provide day-to-day technical support to Mail Services staff, including issue triage, user guidance, access coordination, troubleshooting equipment, and escalation of complex or high-risk concerns.
- Configure, test, validate, and support changes to Mail Services workflows, equipment, applications, and reporting tools in accordance with approved change-management and information-security requirements.
- Develop and maintain technical documentation, standard operating procedures, SLA’s, troubleshooting guides, system inventories, workflow maps, configuration records, and knowledge-base content.
- Build, maintain, and improve operational reports and dashboards that support workload visibility, service-level performance, quality monitoring, capacity planning, for leadership decision-making.
- Analyze recurring incidents, workflow exceptions, equipment failures, and data-quality issues; recommend corrective actions and process improvements that reduce manual work, errors, and service interruptions.
- Support implementation and lifecycle management of mailroom technology and equipment, including requirements gathering, vendor evaluation support, installation coordination, user acceptance testing, deployment, maintenance, and replacement planning.
- Partners with business and technical teams document functional requirements, translate operational needs into technical solutions, and confirm delivered solutions meet quality, security, compliance, and usability expectations.
- Perform quality-control reviews of technical processes (including AI workflows) and system outputs, including routing, indexing, file transmission, reporting, and exception handling; document results and coordinate remediation when needed.
- Support business continuity and disaster-recovery readiness by maintaining system dependencies, contingency procedures, backup workflows, and recovery documentation, and by participating in periodic testing.
- Protect confidential information, PHI, and medical records by following approved access, handling, retention, transmission, and incident-reporting requirements.
- Coordinate with vendors on service requests, preventive maintenance, repairs, software or firmware updates, equipment performance, technical documentation, and issue escalations.
- Provide technical training, job aids, SOP’s, and knowledge transfer to Mail Services team members; promote consistent use of systems, equipment, and documented processes.
- Maintain awareness of emerging mail, document-management, automation, and artificial-intelligence capabilities; recommend practical opportunities that improve service quality, scalability, and efficiency.
- Support special projects and operational initiatives as directed by the Mail Services Operations Manager, including technology assessments, process mapping, testing, implementation, and post-deployment stabilization.
- Maintain reliable and predictable attendance during scheduled work hours.
- Utilizes AI tools to support day-to-day tasks, improve efficiency, and enhance output quality. Adopts new technologies as trained and applies them in alignment with established processes and guidelines.
- Demonstrates a customer-first mindset by developing a broad and deep (where appropriate) understanding of Paradigm organization, products, operations, and customers. Prioritizes collaboration to meet customer needs and expectations and takes personal accountability for service quality.
QUALIFICATION REQUIREMENTS:
Education and Experience:
- Experience in information technology, business systems, operations, engineering technology, or a related field; equivalent relevant experience may be considered.
- Two or more years of experience supporting business technology, production equipment, document-management workflows, mail operations, or another service-oriented operational environment.
- Experience troubleshooting AI, workflow, data, or integration issues and coordinating resolution across internal teams and external vendors.
- Experience creating technical documentation, standard operating procedures, process maps, training materials, and support knowledge.
- Experience with reporting, data analysis, workflow automation, or dashboard development is preferred.
- Experience working with confidential information, medical records, PHI, or regulated processes is a plus but not required.
- Experience supporting mail-processing, scanning, imaging, indexing, document-management, print, or check-production technology is a plus but not required.
Core Competencies:
- Strong technical troubleshooting, analytical thinking, and root-cause analysis skills.
- Ability to translate operational needs into clear technical requirements, test plans, documentation, and sustainable solutions.
- Ability to organize technical work, manage competing priorities, and follow issues through resolution.
- Excellent attention to detail, documentation discipline, and quality orientation.
- Clear written and verbal communication skills with the ability to explain technical information to nontechnical audiences.
- High level of professionalism, discretion, judgment, and confidentiality.
- Ability to collaborate effectively with Mail Services, Information Technology, Security, Compliance, Finance, Facilities, vendors, and other internal customers.
- Proficiency in Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint, Teams, and Copilot required. Experience with SharePoint, or similar tools is a plus but not required.
- Ability to work independently, escalate concerns appropriately, adapt to changing priorities and technologies, and maintain a customer-focused approach.
- Commitment to continuous learning and professional development.
Paradigm Benefits:
- Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
- Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
- Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
- Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
- Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.
Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.
Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster.
Program Analyst Job Roles in South Dakota
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Search Program Analyst Jobs in South DakotaProgram Analyst Jobs in South Dakota: Frequently Asked Questions
Which companies sponsor visas for program analysts in South Dakota?
The most active sponsors for program analyst roles in South Dakota tend to be large employers with federal contracts or complex operational needs. Sanford Health, Avera Health, Citibank's Sioux Falls operations, and South Dakota state government agencies have historically filed H-1B visa petitions for analytical roles. Federal contractors operating in the state also sponsor program analysts, particularly those supporting government IT and data management programs.
Which visa types are most common for program analyst roles in South Dakota?
The H-1B is the most common visa for program analyst positions in South Dakota, as the role typically requires a bachelor's degree in a relevant field such as information systems, business administration, or computer science, meeting specialty occupation criteria. Some candidates with Canadian or Mexican citizenship pursue TN visas under the business analyst or computer systems analyst categories, depending on their specific duties and qualifications.
Which cities in South Dakota have the most program analyst sponsorship jobs?
Sioux Falls is by far the strongest market for program analyst sponsorship jobs in South Dakota, driven by its concentration of healthcare systems, financial institutions, and regional corporate headquarters. Rapid City has a smaller but active market, supported by federal agencies, defense-related contractors, and state government offices. Pierre, as the state capital, also generates openings within state and federal government programs.
How to find program analyst visa sponsorship jobs in South Dakota?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for program analyst roles in South Dakota without sorting through positions that don't offer sponsorship. You can filter by state and job title to surface relevant openings from healthcare employers, financial services companies, and government contractors that are actively hiring and willing to sponsor work visas.
Are there any state-specific considerations for program analysts seeking visa sponsorship in South Dakota?
South Dakota has no state income tax, which affects prevailing wage calculations and overall compensation comparisons during the H-1B Labor Condition Application process. The state's employer base is smaller than coastal tech markets, so sponsoring employers tend to be larger institutions with established HR and legal infrastructure. University of South Dakota and South Dakota State University produce local analytical talent, meaning international candidates often compete in a smaller but focused hiring pool.
What is the prevailing wage for sponsored program analyst jobs in South Dakota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.