Description

Job Overview:

This position will assist in the management of properties in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of administration, physical facilities management and home owner relations. Ability to work flexible hours, evenings and weekends is required.

Your Responsibilities:

• Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
• Responsible for the maintenance of all property violations; all field activities associated with a property as it relates to the covenants.
• Assists General Manager with processing of all property invoices.
• Oversees the tracking and response to home owners’ service requests.
• Maintains home owner relation program and regular positive communication with each home owner.
• Performs daily property inspections for violations conducted Tuesday, Wednesday and Thursday of each week.
• Coordinates insurance requirements for properties and associated vendors and insures all required documents are submitted to FirstService Residential.
• Demonstrates a routine and effective ability to adjust to changing circumstances.
• Follows safety procedures and maintains a safe work environment.
• Assists in preparation of weekly manager’s reports.
• Assists in the development of operating and capital budgets.
• Performs other job-related duties as directed.

Skills & Qualifications:

Education/Training:

High School diploma or equivalency required. BA/BS in Business Administration or related field preferred.

Experience/Knowledge/Abilities:

- Strong working knowledge of customer service principles and practices.
- Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.
- Strong interpersonal skills.
- Two (2) years of experience in property or building operations is preferred.
- Computer literacy: Proficiency and working knowledge of Microsoft Office Applications. Strong customer service, time management and interpersonal skills required.

What We Offer:

As a full-time non-exempt associate, you will be eligible for benefits to include your choice of medical, dental, and vision plans. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation:

$25 - $28 / hour

Disclaimer:

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.