IT Support Technician Visa Sponsorship Jobs in Texas
Texas is one of the most active states for IT support technician visa sponsorship, driven by major tech and enterprise employers across Dallas-Fort Worth, Austin, and Houston. Companies like Dell Technologies, AT&T, Amazon, and Texas Instruments regularly hire for IT support roles and have established H-1B visa sponsorship programs. The state's concentration of corporate headquarters and data centers creates consistent demand.
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About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action- and results-oriented professionals. We take a hands-on approach to solving our clients' problems and helping them reach their potential. A&M is different by design: we give people ownership and impact from day one, fuel development through real opportunity, and provide direct access to leaders who invest in our growth. Our culture celebrates independent thinkers and doers who positively impact clients and shape our industry. Guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity, our collaborative, globally minded environment is why our people love working at A&M.
The Team
The position of IT Field Services Support Specialist will be based in the Houston office and be part of the core Field Services team to support all US and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation and resolution for our internal knowledge base. A candidate for employment must demonstrate both great customer service and teamwork. The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able to appropriate and manage their own workload.
How you will contribute
- Facilitating walk-up desk service and utilizing incident knowledge base platform (Service Now)
- Analyze, diagnose, document, resolve and escalate reported issues and outages
- Assist other depts within IT; engineering/operation with infrastructure applications/hardware
- Configure, install, and troubleshoot laptops/mobile devices/printers
- Respond to all user support inquiries globally including primary office location
Support and troubleshooting include supporting: MS Office 2016 - O365 suites, Commvault, (Cisco Products: AnyConnect VPN, Call Manager CUCM), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, Intune Remote (remote support), Intune (device management), Autopilot (imaging/deployment), SCCM, Video & Audio Conferencing administration, Apple iOS, Android, 2FA/MFA mobility support & VOIP connectivity troubleshooting, LAN connectivity troubleshooting, Mimecast, network printer support.
Qualifications
- College background in the technology field preferred
- 3-5 years of support role experience in help desk environment or tech support services (preferable)
- Solid understanding of Office 365 (Outlook, Word, Excel, PowerPoint, etc.)
- Proven background with customer service and able to handle stressful/time-sensitive situations
- Telephone customer service experience required
- Fundamental understanding of PC hardware/software and connectivity components
- Experience with Windows 11 Operating Systems, Mac OSX experience preferred
- Knowledge of MS Exchange, Active Directory, SharePoint
- Knowledge of LAN/WAN networking, remote access VPN technology, TCP/IP
- Basic understanding of ITIL based structure
- Exposure to HP/Lenovo ThinkPad/MacBook/iPhone/Android hardware preferred
- Previous experience with an incident management/tracking system required
- Some weekend and afterhours support required, as well as light travel potentially
Your journey at A& M
At A&M, professional growth is tied directly to performance, not tenure. Our people take on meaningful, hands-on work supported by a performance development process that rewards contribution and fosters a culture of meritocracy. Stretch roles, evolving business needs, and firm growth create ongoing opportunities for ownership and building new skills, while direct access to senior leaders provides mentorship and real-time coaching along the way. We also prioritize your wellbeing through comprehensive benefits and resources. Together, these elements create an environment where high-performing professionals can continue to grow and advance from day one.
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.
The salary range is $70,000- $80,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
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Description
About Alvarez & Marsal
Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action- and results-oriented professionals. We take a hands-on approach to solving our clients' problems and helping them reach their potential. A&M is different by design: we give people ownership and impact from day one, fuel development through real opportunity, and provide direct access to leaders who invest in our growth. Our culture celebrates independent thinkers and doers who positively impact clients and shape our industry. Guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity, our collaborative, globally minded environment is why our people love working at A&M.
The Team
The position of IT Field Services Support Specialist will be based in the Houston office and be part of the core Field Services team to support all US and International users by front facing contact via walk-up desk, email, telephone and/or remote tool for all technology related problems. The IT Field Services Support Specialist will provide diagnosis, resolution, or escalation to other service desk team members, engineering and/or applications development groups using our incident management system. In addition, the IT Field Services Support Specialist is responsible for understanding, interpreting all support requests, providing documentation and resolution for our internal knowledge base. A candidate for employment must demonstrate both great customer service and teamwork. The candidate must be able to set an expectation level for an issue and deliver on that expectation, must be able to be self-sufficient and able to appropriate and manage their own workload.
How you will contribute
- Facilitating walk-up desk service and utilizing incident knowledge base platform (Service Now)
- Analyze, diagnose, document, resolve and escalate reported issues and outages
- Assist other depts within IT; engineering/operation with infrastructure applications/hardware
- Configure, install, and troubleshoot laptops/mobile devices/printers
- Respond to all user support inquiries globally including primary office location
Support and troubleshooting include supporting: MS Office 2016 - O365 suites, Commvault, (Cisco Products: AnyConnect VPN, Call Manager CUCM), JAMF (Mac deployment), Active Directory, Shared drive/Folder permissions understanding & troubleshooting, Bitlocker MBAM, Intune Remote (remote support), Intune (device management), Autopilot (imaging/deployment), SCCM, Video & Audio Conferencing administration, Apple iOS, Android, 2FA/MFA mobility support & VOIP connectivity troubleshooting, LAN connectivity troubleshooting, Mimecast, network printer support.
Qualifications
- College background in the technology field preferred
- 3-5 years of support role experience in help desk environment or tech support services (preferable)
- Solid understanding of Office 365 (Outlook, Word, Excel, PowerPoint, etc.)
- Proven background with customer service and able to handle stressful/time-sensitive situations
- Telephone customer service experience required
- Fundamental understanding of PC hardware/software and connectivity components
- Experience with Windows 11 Operating Systems, Mac OSX experience preferred
- Knowledge of MS Exchange, Active Directory, SharePoint
- Knowledge of LAN/WAN networking, remote access VPN technology, TCP/IP
- Basic understanding of ITIL based structure
- Exposure to HP/Lenovo ThinkPad/MacBook/iPhone/Android hardware preferred
- Previous experience with an incident management/tracking system required
- Some weekend and afterhours support required, as well as light travel potentially
Your journey at A& M
At A&M, professional growth is tied directly to performance, not tenure. Our people take on meaningful, hands-on work supported by a performance development process that rewards contribution and fosters a culture of meritocracy. Stretch roles, evolving business needs, and firm growth create ongoing opportunities for ownership and building new skills, while direct access to senior leaders provides mentorship and real-time coaching along the way. We also prioritize your wellbeing through comprehensive benefits and resources. Together, these elements create an environment where high-performing professionals can continue to grow and advance from day one.
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.
The salary range is $70,000- $80,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
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IT Support Technician Job Roles in Texas
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Search IT Support Technician Jobs in TexasIT Support Technician Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for IT support technicians in Texas?
Several large employers in Texas have a documented history of sponsoring work visas for IT support technicians. Dell Technologies in Round Rock, AT&T in Dallas, Amazon Web Services across multiple Texas locations, and Texas Instruments are among the most active. Large healthcare systems like HCA Healthcare and financial firms headquartered in Texas also sponsor IT support roles regularly through the H-1B program.
Which visa types are most common for IT support technician roles in Texas?
The H-1B is the most common visa for IT support technicians in Texas, though it requires the employer to demonstrate the role qualifies as a specialty occupation requiring a bachelor's degree in a related field. Some technicians enter on TN visas if they are Canadian or Mexican nationals. Australians may qualify for the E-3 visa. L-1 visa transfers are also used when a technician is relocating from a multinational employer's overseas office to a Texas location.
Which cities in Texas have the most IT support technician sponsorship jobs?
Dallas-Fort Worth leads the state for IT support technician sponsorship jobs, anchored by major corporate headquarters and a large concentration of managed service providers. Austin follows closely, driven by its growing tech sector and the presence of companies like Apple, Google, and Oracle. Houston rounds out the top three, particularly through its energy sector companies and large hospital networks that rely heavily on IT infrastructure and support staff.
How to find it support technician visa sponsorship jobs in Texas?
Migrate Mate filters IT support technician roles specifically by visa sponsorship status, so you can search Texas positions without sorting through employers who do not sponsor. This saves significant time compared to applying broadly and asking later. Focus your search on Dallas-Fort Worth, Austin, and Houston, where employer density is highest for this role. Migrate Mate also surfaces employer sponsorship history, which helps you prioritize companies with a track record of filing H-1B petitions.
Are there any Texas-specific considerations for IT support technician visa sponsorship?
Texas has no state income tax, which affects how prevailing wage calculations compare to high-tax states, though the federal Department of Labor prevailing wage standard still applies to H-1B filings regardless of state tax policy. Texas also has a strong university pipeline through UT Austin, Texas A&M, and UT Dallas, meaning employers are accustomed to hiring international graduates on OPT before transitioning them to H-1B sponsorship. STEM OPT extensions of up to 24 months apply to qualifying IT support roles.
What is the prevailing wage for sponsored it support technician jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.