Product Support Engineer Visa Sponsorship Jobs in Washington

INTRODUCTION

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

JOB SUMMARY

This job supports customer orders, ensuring seamless coordination from sale to installation within defined service level agreements. It collaborates with technical teams to manage escalations and provides specialized support, guaranteeing accurate and timely order fulfillment.

JOB DESCRIPTION

Responsibilities:

• Ensuring timely order coordination, verification, and corrections within service level agreements
• Collaborating with senior sales colleagues to process customer orders accurately and efficiently
• Assisting with the incubation process for new products, supporting early-phase introduction
• Managing support for strategic accounts and maintaining high-level customer relationships
• Working with advanced technical support teams to manage escalations and ensure resolutions meet service agreements
• Providing order support across various customer channels
• Overseeing contract compliance, executing approvals, and ensuring service validation with customers
• Navigating complex systems to build, track, and monitor multi-location customer orders, while continuously identifying and implementing process improvements
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

PREFERRED QUALIFICATION:

• Salesforce proficiency

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

SKILLS:

Customer Experience (CX); Teamwork; Communication

SALARY:

Primary Location Pay Range: $25.87 - $38.80

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

RELEVANT WORK EXPERIENCE

5-7 Years