Customer Experience Specialist Jobs in USA with Visa Sponsorship
Customer Experience Specialist roles are among the more sponsorship-friendly positions in the service and operations space. Employers filing H-1B or TN petitions for this title typically require a bachelor's degree in business, communications, or a related field, and many roles qualify as specialty occupations. For detailed occupation requirements, see the O*NET profile.
See All Customer Experience Specialist JobsOverview
Showing 5 of 409+ Customer Experience Specialist jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 409+ Customer Experience Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Specialist roles.
Get Access To All JobsABOUT COMPSYCH:
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.
JOB SUMMARY:
As a North Carolina based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.
PRIMARY RESPONSIBILITIES:
- Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies
- Handle high volume of incoming calls in a prompt and professional manner
- Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests
- Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps
- Meet & adhere to attendance and schedule, production and performance metrics, and quality goals
- Maintain complete and accurate documentation of leaves within our proprietary database
- Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all times
- Maintain a positive, empathetic, and professional behavior towards the customers at all times
- Provide accurate, professional, and timely responses to communications from internal and external clients
- Prioritize and organize daily responsibilities in order to meet all deadlines
- Engage in ongoing education and training around laws, policies and service delivery
- Provide innovative ideas that can support the ongoing growth of the Absence Department
- Other duties as assigned
JOB QUALIFICATIONS:
- Bachelor’s Degree preferred, High School Degree or equivalent required
- 1-3 years Customer Service experience required
- Call Center experience preferred
- Employee benefits administration and/or FMLA administration a plus
- Exceptional communication and organization skills, with strong focus on customer service
- Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
- Computer literate and proficient in Microsoft Office Suite
- High-speed internet and a professional workspace that is free from distraction, disruption or outside noise
- Bilingual Spanish is a plus
BENEFITS AND PERKS:
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- The pay range for this position is $15.87/hour - $16.35/hour. The pay range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.
EEO
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.
ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.
ABOUT COMPSYCH:
ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.
JOB SUMMARY:
As a North Carolina based Absence Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.
PRIMARY RESPONSIBILITIES:
- Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer’s policies
- Handle high volume of incoming calls in a prompt and professional manner
- Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests
- Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps
- Meet & adhere to attendance and schedule, production and performance metrics, and quality goals
- Maintain complete and accurate documentation of leaves within our proprietary database
- Demonstrate respect, sensitivity, confidentiality, and understanding for the caller’s circumstance while maintaining professionalism at all times
- Maintain a positive, empathetic, and professional behavior towards the customers at all times
- Provide accurate, professional, and timely responses to communications from internal and external clients
- Prioritize and organize daily responsibilities in order to meet all deadlines
- Engage in ongoing education and training around laws, policies and service delivery
- Provide innovative ideas that can support the ongoing growth of the Absence Department
- Other duties as assigned
JOB QUALIFICATIONS:
- Bachelor’s Degree preferred, High School Degree or equivalent required
- 1-3 years Customer Service experience required
- Call Center experience preferred
- Employee benefits administration and/or FMLA administration a plus
- Exceptional communication and organization skills, with strong focus on customer service
- Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
- Computer literate and proficient in Microsoft Office Suite
- High-speed internet and a professional workspace that is free from distraction, disruption or outside noise
- Bilingual Spanish is a plus
BENEFITS AND PERKS:
- Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
- The pay range for this position is $15.87/hour - $16.35/hour. The pay range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.
EEO
ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.
ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.
How to Get Visa Sponsorship as a Customer Experience Specialist
Target companies with a sponsorship track record
Employers who have filed H-1B or TN petitions for Customer Experience Specialists before are far more likely to do it again. Focus your search on mid-to-large companies in tech, SaaS, and financial services where sponsorship infrastructure already exists.
Frame your degree as directly relevant
Sponsorship for this role hinges on the specialty occupation standard. A degree in business administration, communications, marketing, or psychology strengthens your case considerably. Highlight coursework that maps directly to customer strategy, operations, or behavioral analysis.
Lead with outcomes, not tasks, on your resume
USCIS scrutinizes whether CX roles require specialized knowledge. Quantify the complexity of your work: retention rates improved, systems implemented, cross-functional projects led. Metrics reframe the role from service work to strategic operations, which supports the petition.
Ask about sponsorship before the final interview round
Raising sponsorship too late wastes everyone's time. Bring it up after an initial positive signal, framing it as a logistical question rather than a dealbreaker. Most employers who can sponsor are not surprised by the conversation at that stage.
Understand which visa fits your situation
H-1B requires the lottery unless you're cap-exempt. Australians should explore the E-3 as a faster, lottery-free alternative. Canadians and Mexicans may qualify under TN. Knowing your pathway before conversations start lets you guide employers through the process confidently.
Prepare your employer for the LCA filing step
Many hiring managers have never sponsored a visa and stall at the Labor Condition Application stage. Explain that the LCA is filed by the employer with the Department of Labor before USCIS sees anything, and that the process is well-documented and manageable.
Customer Experience Specialist jobs are hiring across the US. Find yours.
Find Customer Experience Specialist JobsSee all 409+ Customer Experience Specialist jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Specialist roles.
Get Access To All JobsFrequently Asked Questions
Can a Customer Experience Specialist role qualify as a specialty occupation for H-1B purposes?
Yes, but it depends on how the role is defined. USCIS requires that the position normally requires a bachelor's degree in a specific field. Roles focused on CX strategy, systems implementation, or data-driven retention programs have a stronger case than general support roles. Your employer's job description needs to reflect that complexity clearly.
What degree do I need to get sponsored as a Customer Experience Specialist?
A bachelor's degree in business administration, communications, marketing, psychology, or a closely related field is the standard expectation. The degree should connect logically to the work you're doing. If your degree is in an unrelated field, three years of specialized work experience can substitute for each missing year of relevant education under USCIS guidelines.
Do many employers sponsor Customer Experience Specialists for visas?
Sponsorship is less common for this title than for engineering or finance roles, but it does happen, particularly at technology companies, SaaS platforms, and large enterprise firms where CX is a strategic function rather than a support cost center. Targeting companies with prior sponsorship history significantly improves your odds. Migrate Mate filters sponsorship-friendly employers so you're not applying blindly.
Is the E-3 visa a realistic option for Australian Customer Experience Specialists?
Yes, and it's often the better path. The E-3 has no lottery, processes in two to four weeks at Australian consulates, and can be renewed indefinitely in two-year increments. The specialty occupation standard applies just as it does for H-1B, so your degree and job description still need to align. The practical advantage is skipping the H-1B lottery entirely.
What happens if my H-1B petition for a CX role gets a Request for Evidence?
A Request for Evidence on a CX petition usually challenges whether the role meets the specialty occupation definition. Your employer's attorney will need to submit additional documentation showing that a degree in a specific field is a standard requirement for the position, not just preferred. Job postings from comparable companies, expert opinion letters, and an updated job description that emphasizes specialized duties all strengthen the response.
What is the prevailing wage requirement for sponsored Customer Experience Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
See which Customer Experience Specialist employers are hiring and sponsoring visas right now.
Search Customer Experience Specialist Jobs