Customer Experience Specialist Jobs in USA with Visa Sponsorship
Customer Experience Specialist roles are among the more sponsorship-friendly positions in the service and operations space. Employers filing H-1B visa or TN visa petitions for this title typically require a bachelor's degree in business, communications, or a related field, and many roles qualify as specialty occupations. For detailed occupation requirements, see the O*NET profile.
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At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.
As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.
What we need:
The Customer Experience Specialist is an established performer that works to facilitate and support the Customer Experience function by coordinating with internal partners. This role is responsible for troubleshooting, resolving, advising, and helping to train on matters presented by external customers to promote customer satisfaction and drive business relations. This role will aim to optimize customer facing review engagement across Home Center platforms by providing feedback and support directly to customers.
What you’ll do:
- Investigate reviews and claims submitted by customers to determine root cause, identify possible solutions, and train to ensure matters are handled appropriately and support business by correcting future potential issues.
- This role transforms customer complaints into actionable problem solving by working directly with Customer experience and product teams.
- Monitor and manage customer review platforms across Home Center e-tail platforms and escalate accordingly.
- Support department goals and initiatives that improve efficiency, simplify processes, and promote teamwork and overall business competitiveness.
- May assist with the development and administration of training workshops as it relates to customer experience.
- Structure content for internal and external correspondence with customers, vendors, and key stakeholders that include reports, presentations, and metrics.
- Research items related to chargebacks, disputed invoices, product discrepancies, and other matters brought to the customer.
- May process invoices and customer reports as needed and work with the credit department on accounts receivable.
- May be responsible for compiling and reviewing primary and secondary data showing sales volume, inventory levels, and merchandising action plans to ensure effective and profitable maintenance of assigned accounts.
- Assist with special projects as needed.
- Perform other duties as needed.
What you have:
- Bachelor’s degree in a related field or equivalent education and/or experience.
- 2-4 years’ relevant experience or equivalent education and/or experience.
- Previous customer service experience required.
What you’re good at:
- Demonstrates strong knowledge of technical, process, and business principals, industry practices and standards.
- Excellent communication, problem solving, and organizational skills.
- Able to multitask, prioritize, and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
- Proficient using Microsoft Office Suite products.
What else?
- While we’re a primarily in-office team, we thrive on flexibility and ensure our people can balance personal and professional time.
- We’re located in a pretty great spot – check out this video to see what we mean.
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
Are you looking for more?
At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.
As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.
What we need:
The Customer Experience Specialist is an established performer that works to facilitate and support the Customer Experience function by coordinating with internal partners. This role is responsible for troubleshooting, resolving, advising, and helping to train on matters presented by external customers to promote customer satisfaction and drive business relations. This role will aim to optimize customer facing review engagement across Home Center platforms by providing feedback and support directly to customers.
What you’ll do:
- Investigate reviews and claims submitted by customers to determine root cause, identify possible solutions, and train to ensure matters are handled appropriately and support business by correcting future potential issues.
- This role transforms customer complaints into actionable problem solving by working directly with Customer experience and product teams.
- Monitor and manage customer review platforms across Home Center e-tail platforms and escalate accordingly.
- Support department goals and initiatives that improve efficiency, simplify processes, and promote teamwork and overall business competitiveness.
- May assist with the development and administration of training workshops as it relates to customer experience.
- Structure content for internal and external correspondence with customers, vendors, and key stakeholders that include reports, presentations, and metrics.
- Research items related to chargebacks, disputed invoices, product discrepancies, and other matters brought to the customer.
- May process invoices and customer reports as needed and work with the credit department on accounts receivable.
- May be responsible for compiling and reviewing primary and secondary data showing sales volume, inventory levels, and merchandising action plans to ensure effective and profitable maintenance of assigned accounts.
- Assist with special projects as needed.
- Perform other duties as needed.
What you have:
- Bachelor’s degree in a related field or equivalent education and/or experience.
- 2-4 years’ relevant experience or equivalent education and/or experience.
- Previous customer service experience required.
What you’re good at:
- Demonstrates strong knowledge of technical, process, and business principals, industry practices and standards.
- Excellent communication, problem solving, and organizational skills.
- Able to multitask, prioritize, and manage time effectively.
- High level of integrity and discretion in handling sensitive and confidential data.
- Proficient using Microsoft Office Suite products.
What else?
- While we’re a primarily in-office team, we thrive on flexibility and ensure our people can balance personal and professional time.
- We’re located in a pretty great spot – check out this video to see what we mean.
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
See all 101+ Customer Experience Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Specialist roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Experience Specialist
Target companies with a sponsorship track record
Employers who have filed H-1B or TN visa petitions for Customer Experience Specialists before are far more likely to do it again. Focus your search on mid-to-large companies in tech, SaaS, and financial services where sponsorship infrastructure already exists.
Frame your degree as directly relevant
Sponsorship for this role hinges on the specialty occupation standard. A degree in business administration, communications, marketing, or psychology strengthens your case considerably. Highlight coursework that maps directly to customer strategy, operations, or behavioral analysis.
Lead with outcomes, not tasks, on your resume
USCIS scrutinizes whether CX roles require specialized knowledge. Quantify the complexity of your work: retention rates improved, systems implemented, cross-functional projects led. Metrics reframe the role from service work to strategic operations, which supports the petition.
Ask about sponsorship before the final interview round
Raising sponsorship too late wastes everyone's time. Bring it up after an initial positive signal, framing it as a logistical question rather than a dealbreaker. Most employers who can sponsor are not surprised by the conversation at that stage.
Understand which visa fits your situation
H-1B requires the lottery unless you're cap-exempt. Australians should explore the E-3 as a faster, lottery-free alternative. Canadians and Mexicans may qualify under TN. Knowing your pathway before conversations start lets you guide employers through the process confidently.
Prepare your employer for the LCA filing step
Many hiring managers have never sponsored a visa and stall at the Labor Condition Application stage. Explain that the LCA is filed by the employer with the Department of Labor before USCIS sees anything, and that the process is well-documented and manageable.
Frequently Asked Questions
Can a Customer Experience Specialist role qualify as a specialty occupation for H-1B purposes?
Yes, but it depends on how the role is defined. USCIS requires that the position normally requires a bachelor's degree in a specific field. Roles focused on CX strategy, systems implementation, or data-driven retention programs have a stronger case than general support roles. Your employer's job description needs to reflect that complexity clearly.
What degree do I need to get sponsored as a Customer Experience Specialist?
A bachelor's degree in business administration, communications, marketing, psychology, or a closely related field is the standard expectation. The degree should connect logically to the work you're doing. If your degree is in an unrelated field, three years of specialized work experience can substitute for each missing year of relevant education under USCIS guidelines.
Do many employers sponsor Customer Experience Specialists for visas?
Sponsorship is less common for this title than for engineering or finance roles, but it does happen, particularly at technology companies, SaaS platforms, and large enterprise firms where CX is a strategic function rather than a support cost center. Targeting companies with prior sponsorship history significantly improves your odds. Migrate Mate filters sponsorship-friendly employers so you're not applying blindly.
Is the E-3 visa a realistic option for Australian Customer Experience Specialists?
Yes, and it's often the better path. The E-3 visa has no lottery, processes in two to four weeks at Australian consulates, and can be renewed indefinitely in two-year increments. The specialty occupation standard applies just as it does for H-1B visa, so your degree and job description still need to align. The practical advantage is skipping the H-1B lottery entirely.
What happens if my H-1B petition for a CX role gets a Request for Evidence?
A Request for Evidence on a CX petition usually challenges whether the role meets the specialty occupation definition. Your employer's attorney will need to submit additional documentation showing that a degree in a specific field is a standard requirement for the position, not just preferred. Job postings from comparable companies, expert opinion letters, and an updated job description that emphasizes specialized duties all strengthen the response.
What is the prevailing wage requirement for sponsored Customer Experience Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.