Customer Experience Specialist Jobs in USA with Visa Sponsorship
Customer Experience Specialist roles are among the more sponsorship-friendly positions in the service and operations space. Employers filing H-1B visa or TN visa petitions for this title typically require a bachelor's degree in business, communications, or a related field, and many roles qualify as specialty occupations. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsResponsibilities
Global E-Commerce's Governance and Experience team builds the policies, products, and operating mechanisms that keep TikTok Shop safe and trustworthy for buyers, sellers, and creators. In this role, you will identify opportunities to improve the post-purchase customer experience by analyzing customer feedback, business needs, and performance data, and translate insights into product and process improvements. Partner cross-functionally with Product, Engineering, Design, and Operations teams to drive implementation and measure impact. Responsibilities:
- Support the development and optimization of after-sales service experiences by gathering customer feedback, business needs, and performance data.
- Identify pain points across the customer journey and assist in proposing improvements to service policies, processes, and product solutions.
- Translate business and service needs into clear product requirements and user stories, and partner with engineering, design, and operations teams to support execution and delivery.
- Track key service and product performance metrics, monitor feature impact, and contribute to continuous improvements through data analysis and testing.
Qualifications
Minimum Qualification(s)
- Bachelor's degree.
- Good analytical skills, with the ability to use data to identify issues, support problem-solving, and inform decisions.
- Strong logical thinking and structured problem-solving skills, with the ability to break down business challenges into actionable steps.
- Ability to translate business and service needs into product requirements and support implementation from concept to launch.
- Strong cross-functional communication and collaboration skills, with the ability to work effectively with multiple stakeholders.
- In this role, you will be collaborating extensively with partner teams based in China and across APAC such as product, business operations among others. This collaboration is necessary to support the strategy alignment and drive improvement to the customer strategy operations. Fluency in Mandarin and English is required for this role, including an ability to communicate business terminology with ease.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $108000 - $151200 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
Responsibilities
Global E-Commerce's Governance and Experience team builds the policies, products, and operating mechanisms that keep TikTok Shop safe and trustworthy for buyers, sellers, and creators. In this role, you will identify opportunities to improve the post-purchase customer experience by analyzing customer feedback, business needs, and performance data, and translate insights into product and process improvements. Partner cross-functionally with Product, Engineering, Design, and Operations teams to drive implementation and measure impact. Responsibilities:
- Support the development and optimization of after-sales service experiences by gathering customer feedback, business needs, and performance data.
- Identify pain points across the customer journey and assist in proposing improvements to service policies, processes, and product solutions.
- Translate business and service needs into clear product requirements and user stories, and partner with engineering, design, and operations teams to support execution and delivery.
- Track key service and product performance metrics, monitor feature impact, and contribute to continuous improvements through data analysis and testing.
Qualifications
Minimum Qualification(s)
- Bachelor's degree.
- Good analytical skills, with the ability to use data to identify issues, support problem-solving, and inform decisions.
- Strong logical thinking and structured problem-solving skills, with the ability to break down business challenges into actionable steps.
- Ability to translate business and service needs into product requirements and support implementation from concept to launch.
- Strong cross-functional communication and collaboration skills, with the ability to work effectively with multiple stakeholders.
- In this role, you will be collaborating extensively with partner teams based in China and across APAC such as product, business operations among others. This collaboration is necessary to support the strategy alignment and drive improvement to the customer strategy operations. Fluency in Mandarin and English is required for this role, including an ability to communicate business terminology with ease.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $108000 - $151200 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
See all 7,753+ Customer Experience Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Experience Specialist roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Customer Experience Specialist
Target companies with a sponsorship track record
Employers who have filed H-1B or TN visa petitions for Customer Experience Specialists before are far more likely to do it again. Focus your search on mid-to-large companies in tech, SaaS, and financial services where sponsorship infrastructure already exists.
Frame your degree as directly relevant
Sponsorship for this role hinges on the specialty occupation standard. A degree in business administration, communications, marketing, or psychology strengthens your case considerably. Highlight coursework that maps directly to customer strategy, operations, or behavioral analysis.
Lead with outcomes, not tasks, on your resume
USCIS scrutinizes whether CX roles require specialized knowledge. Quantify the complexity of your work: retention rates improved, systems implemented, cross-functional projects led. Metrics reframe the role from service work to strategic operations, which supports the petition.
Ask about sponsorship before the final interview round
Raising sponsorship too late wastes everyone's time. Bring it up after an initial positive signal, framing it as a logistical question rather than a dealbreaker. Most employers who can sponsor are not surprised by the conversation at that stage.
Understand which visa fits your situation
H-1B requires the lottery unless you're cap-exempt. Australians should explore the E-3 as a faster, lottery-free alternative. Canadians and Mexicans may qualify under TN. Knowing your pathway before conversations start lets you guide employers through the process confidently.
Prepare your employer for the LCA filing step
Many hiring managers have never sponsored a visa and stall at the Labor Condition Application stage. Explain that the LCA is filed by the employer with the Department of Labor before USCIS sees anything, and that the process is well-documented and manageable.
Frequently Asked Questions
Can a Customer Experience Specialist role qualify as a specialty occupation for H-1B purposes?
Yes, but it depends on how the role is defined. USCIS requires that the position normally requires a bachelor's degree in a specific field. Roles focused on CX strategy, systems implementation, or data-driven retention programs have a stronger case than general support roles. Your employer's job description needs to reflect that complexity clearly.
What degree do I need to get sponsored as a Customer Experience Specialist?
A bachelor's degree in business administration, communications, marketing, psychology, or a closely related field is the standard expectation. The degree should connect logically to the work you're doing. If your degree is in an unrelated field, three years of specialized work experience can substitute for each missing year of relevant education under USCIS guidelines.
Do many employers sponsor Customer Experience Specialists for visas?
Sponsorship is less common for this title than for engineering or finance roles, but it does happen, particularly at technology companies, SaaS platforms, and large enterprise firms where CX is a strategic function rather than a support cost center. Targeting companies with prior sponsorship history significantly improves your odds. Migrate Mate filters sponsorship-friendly employers so you're not applying blindly.
Is the E-3 visa a realistic option for Australian Customer Experience Specialists?
Yes, and it's often the better path. The E-3 visa has no lottery, processes in two to four weeks at Australian consulates, and can be renewed indefinitely in two-year increments. The specialty occupation standard applies just as it does for H-1B visa, so your degree and job description still need to align. The practical advantage is skipping the H-1B lottery entirely.
What happens if my H-1B petition for a CX role gets a Request for Evidence?
A Request for Evidence on a CX petition usually challenges whether the role meets the specialty occupation definition. Your employer's attorney will need to submit additional documentation showing that a degree in a specific field is a standard requirement for the position, not just preferred. Job postings from comparable companies, expert opinion letters, and an updated job description that emphasizes specialized duties all strengthen the response.
What is the prevailing wage requirement for sponsored Customer Experience Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.