Retention Specialist Jobs in USA with Visa Sponsorship
Retention Specialist roles qualify for H-1B visa and O-1 visa sponsorship when the position requires a bachelor's degree in business, psychology, marketing, or a related field. Employers in SaaS, healthcare, and financial services sponsor most frequently, and the role's analytical and strategic scope supports specialty occupation classification. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsJob Posting Title:
Online Retention Team Manager
Position Type:
Professional / Unclassified
Department:
LSUAM Online - Online Student Retention - Learner Team (Lori Henry Richard (00073827))
Work Location:
United Plaza XII
Pay Grade:
Professional
Job Description:
The Online Retention Team Manager is responsible for overseeing the day to day operations of the Student Success Coach Team. This position reports to the Associate Director of Student Success and Retention, works closely with recruitment and retention team leadership, marketing managers, Salesforce administrators, and LSU departments and staff. The position must be able to establish goals, manage team metrics and expectations through Salesforce reports and dashboards, and is accountable for ensuring individual team performance is being met term over term.
Job Responsibilities:
-
Manage a team of Student Success Coaches and Team Leads. In coordination with the Director, will set performance goals, benchmarks, and expectations for the team. Manager will ensure high team performance, provides support and resources to help meet enrollment and retention goals, and works to resolve issues or concerns that may arise within the team. Utilizes technology to track team metrics and goals to report back to the Director. 60%
-
Conducts team meetings, identifies process bottlenecks to improve procedures and workflows, acts as a liaison between retention team and various areas of Online and Continuing Education to maintain appropriate procedures and to ensure the team receives up-to-date information. 15%
-
Responsible for providing training in processes and systems such as our CRM, SIS, and other systems used by the team. Works with OCE Trainer to update and maintain training for new hires. Provides continuous coaching and professional development opportunities for the retention team as well as participating in their own professional development growth. 10%
-
Works in collaboration with Online and Continuing Education's IT team to help improve and build out a successful technology infrastructure. 10%
-
Other duties may be assigned. 5%
Minimum Qualifications:
Bachelor's degree with 3 years of experience
Specific Experience:
Recruitment, student retention, or higher education. Minimum of 2-3 years on a recruitment and/or retention team.
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description
Preferred Qualifications:
Master's degree
Specific Experience:
Lead or management experience working with teams.
Additional Requirements:
Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.
Additional Job Description:
Special Instructions:
Please provide a cover letter, resume, (3) professional references, and transcripts. Official transcripts are required prior to hire.
For questions or concerns regarding the status of your application or salary ranges, please contact Lori Richard at loririchard@lsu.edu
Posting Date:
September 23, 2026
Closing Date (Open Until Filled if No Date Specified):
October 7, 2026
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
LSU is an Equal Opportunity Employer.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
HCM Contact Information:
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
Job Posting Title:
Online Retention Team Manager
Position Type:
Professional / Unclassified
Department:
LSUAM Online - Online Student Retention - Learner Team (Lori Henry Richard (00073827))
Work Location:
United Plaza XII
Pay Grade:
Professional
Job Description:
The Online Retention Team Manager is responsible for overseeing the day to day operations of the Student Success Coach Team. This position reports to the Associate Director of Student Success and Retention, works closely with recruitment and retention team leadership, marketing managers, Salesforce administrators, and LSU departments and staff. The position must be able to establish goals, manage team metrics and expectations through Salesforce reports and dashboards, and is accountable for ensuring individual team performance is being met term over term.
Job Responsibilities:
-
Manage a team of Student Success Coaches and Team Leads. In coordination with the Director, will set performance goals, benchmarks, and expectations for the team. Manager will ensure high team performance, provides support and resources to help meet enrollment and retention goals, and works to resolve issues or concerns that may arise within the team. Utilizes technology to track team metrics and goals to report back to the Director. 60%
-
Conducts team meetings, identifies process bottlenecks to improve procedures and workflows, acts as a liaison between retention team and various areas of Online and Continuing Education to maintain appropriate procedures and to ensure the team receives up-to-date information. 15%
-
Responsible for providing training in processes and systems such as our CRM, SIS, and other systems used by the team. Works with OCE Trainer to update and maintain training for new hires. Provides continuous coaching and professional development opportunities for the retention team as well as participating in their own professional development growth. 10%
-
Works in collaboration with Online and Continuing Education's IT team to help improve and build out a successful technology infrastructure. 10%
-
Other duties may be assigned. 5%
Minimum Qualifications:
Bachelor's degree with 3 years of experience
Specific Experience:
Recruitment, student retention, or higher education. Minimum of 2-3 years on a recruitment and/or retention team.
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description
Preferred Qualifications:
Master's degree
Specific Experience:
Lead or management experience working with teams.
Additional Requirements:
Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.
Additional Job Description:
Special Instructions:
Please provide a cover letter, resume, (3) professional references, and transcripts. Official transcripts are required prior to hire.
For questions or concerns regarding the status of your application or salary ranges, please contact Lori Richard at loririchard@lsu.edu
Posting Date:
September 23, 2026
Closing Date (Open Until Filled if No Date Specified):
October 7, 2026
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
LSU is an Equal Opportunity Employer.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
HCM Contact Information:
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Retention Specialist
Confirm the degree requirement is in the job posting
H-1B sponsorship requires the role to be a specialty occupation, meaning a specific bachelor's degree must be required, not just preferred. Before applying, verify the posting lists a required degree field, not just 'bachelor's preferred.'
Target companies with a history of sponsorship
SaaS platforms, insurance companies, and enterprise software firms sponsor Retention Specialists most consistently. Companies with large customer success or account management teams are more likely to have established immigration processes and legal support in place.
Emphasize analytical and strategic responsibilities in your resume
Retention Specialist roles with data analysis, churn modeling, or CRM strategy components have a stronger case for specialty occupation classification. Generic customer service framing weakens the H-1B petition. Highlight technical tools, metrics ownership, and cross-functional collaboration.
Australian citizens should explore the E-3 visa
The E-3 visa is available exclusively to Australian citizens and has no lottery. It's renewable indefinitely in two-year increments and covers specialty occupation roles like Retention Specialist, making it a faster and more predictable path than H-1B for eligible applicants.
Understand that H-1B selection is lottery-based
H-1B visas are capped at 85,000 per year and allocated by random lottery. Even if your employer sponsors you and USCIS approves the petition, selection isn't guaranteed. Employers who are serious about sponsorship will enter you in the lottery and pursue alternatives if not selected.
Ask about sponsorship early, but frame it around your long-term value
Raise sponsorship in later interview stages, not the first screen. Frame it as a commitment to building your career with the company long-term. Employers are more willing to sponsor candidates who demonstrate retention-specific expertise and clear business impact from the start.
Frequently Asked Questions
Can a Retention Specialist role qualify for H-1B sponsorship?
Yes, but it depends on how the role is defined. H-1B visa sponsorship requires the position to be a specialty occupation, meaning it normally requires a bachelor's degree or higher in a specific field like business, marketing, psychology, or data analytics. Retention Specialist roles that involve CRM strategy, churn analysis, or customer lifecycle management are more likely to qualify than roles framed primarily as customer service.
Which visa types are most common for Retention Specialists?
H-1B is the most common path for Retention Specialists sponsored by U.S. employers, though it requires winning a lottery. Australian citizens can apply for the E-3 visa, which has no lottery and is renewable indefinitely. Candidates with exceptional recognition in customer success or marketing may qualify for the O-1A. You can browse open Retention Specialist roles with sponsorship on Migrate Mate.
What degree do I need for a Retention Specialist role to qualify for H-1B?
Most H-1B petitions for Retention Specialist roles cite degrees in business administration, marketing, psychology, communications, or data analytics. The key is that your degree must relate directly to the duties of the role. A general business degree usually works if the job involves strategic customer analysis. A degree in an unrelated field weakens the petition unless your experience compensates.
Which industries are most likely to sponsor Retention Specialists?
SaaS companies, subscription-based businesses, healthcare platforms, insurance firms, and financial services companies sponsor Retention Specialists most frequently. These industries have high customer lifetime value and dedicated retention functions where the analytical and strategic nature of the role supports specialty occupation classification under H-1B. Smaller startups may lack the legal infrastructure to sponsor.
Does work experience substitute for a degree in Retention Specialist H-1B petitions?
Under H-1B rules, three years of specialized work experience can substitute for one year of formal education, allowing a combination of partial degrees and experience to meet the bachelor's equivalency threshold. However, this equivalency must be evaluated and documented by a credential evaluation agency. It's a viable path if your experience is directly relevant to the analytical and strategic components of the role.
What is the prevailing wage requirement for sponsored Retention Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.