Experience Manager Jobs in USA with Visa Sponsorship
Experience Managers design and optimize customer touchpoints across digital and physical channels. This role typically qualifies for H-1B visa sponsorship as it requires specialized knowledge in user experience design, customer journey mapping, and data analytics. Many employers sponsor Experience Managers through H-1B, L-1, or O-1 visas depending on experience level. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsPosition Purpose
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes—strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.
Key Responsibilities
- 30% - Customer Service / Experience
- Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor.
- Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).
- Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards.
- Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary.
- Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.
- Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.
- 30% - People
- Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM.
- Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances.
- Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools.
- Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager.
- Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge.
- Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation.
- Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels.
-
Accountability: Enforce company policies and hold associates accountable for safety and operational standards.
-
15% - Safety
- Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines: Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices.
- Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented.
- Model safe work practices and complete all assigned safety training.
- Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques.
- Enforce safe distances around Lift Equipment and ensure associates understand the correct policies.
- Maintain safe aisles and walking surfaces by keeping them clear of debris.
- Assist customers shopping in an unsafe manner to prevent injury.
-
Immediately correct unsafe conditions and hazardous situations as they arise.
-
25% - Shared Manager on Duty – Opening & Closing Operations
- Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs.
- Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness.
- Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities.
- Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented.
- Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.
Direct Manager/Direct Reports
This Position typically Reports to Operation Assistant Manager
This position has 4 Direct Reports
Travel Requirements
No travel required
Physical Requirements
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
- 1 year of relevant work experience, including management of people and retail operations.
Preferred Qualifications
- At least 1 year prior merchandising and/or operational experience.
- At least 1 year leadership experience, preferably big box retail.
- Knowledge of the home improvement industry.
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education
No additional education
Minimum Years Of Work Experience
2 + years of previous related work experience
Preferred Years Of Work Experience
No additional years of experience
Minimum Leadership Experience
1+ year of previous leadership Experience
Preferred Leadership Experience
1+ year of previous leadership Experience
Certifications
None
Competencies
- Action Oriented
- Decision Quality
- Collaborates
- Self-Development
- Situational Adaptability
- Communicates Effectively
- Customer Focus
- Manages Conflict
- Develops Talent
- Manages Conflict
Position Purpose
Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes—strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.
Key Responsibilities
- 30% - Customer Service / Experience
- Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor.
- Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).
- Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards.
- Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary.
- Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.
- Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.
- 30% - People
- Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM.
- Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances.
- Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools.
- Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager.
- Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge.
- Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation.
- Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels.
-
Accountability: Enforce company policies and hold associates accountable for safety and operational standards.
-
15% - Safety
- Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines: Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices.
- Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented.
- Model safe work practices and complete all assigned safety training.
- Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques.
- Enforce safe distances around Lift Equipment and ensure associates understand the correct policies.
- Maintain safe aisles and walking surfaces by keeping them clear of debris.
- Assist customers shopping in an unsafe manner to prevent injury.
-
Immediately correct unsafe conditions and hazardous situations as they arise.
-
25% - Shared Manager on Duty – Opening & Closing Operations
- Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs.
- Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness.
- Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities.
- Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented.
- Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.
Direct Manager/Direct Reports
This Position typically Reports to Operation Assistant Manager
This position has 4 Direct Reports
Travel Requirements
No travel required
Physical Requirements
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
- 1 year of relevant work experience, including management of people and retail operations.
Preferred Qualifications
- At least 1 year prior merchandising and/or operational experience.
- At least 1 year leadership experience, preferably big box retail.
- Knowledge of the home improvement industry.
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education
No additional education
Minimum Years Of Work Experience
2 + years of previous related work experience
Preferred Years Of Work Experience
No additional years of experience
Minimum Leadership Experience
1+ year of previous leadership Experience
Preferred Leadership Experience
1+ year of previous leadership Experience
Certifications
None
Competencies
- Action Oriented
- Decision Quality
- Collaborates
- Self-Development
- Situational Adaptability
- Communicates Effectively
- Customer Focus
- Manages Conflict
- Develops Talent
- Manages Conflict
How to Get Visa Sponsorship as an Experience Manager
Emphasize your analytical background
Highlight degrees in psychology, business, marketing, or HCI. Experience Managers need quantitative skills for user research and journey analytics, which strengthens specialty occupation arguments for H-1B petitions.
Document customer impact metrics
Compile specific examples of customer satisfaction improvements, conversion rate increases, or user experience optimizations you've led. These demonstrate the specialized nature of your work to USCIS.
Target companies with established UX teams
Large tech companies, financial services, and e-commerce businesses regularly sponsor Experience Managers. They understand the role's complexity and have existing visa sponsorship processes for similar positions.
Highlight cross-functional collaboration experience
Experience Managers work with product, engineering, and marketing teams. Demonstrating this coordination capability shows employers you can handle the strategic aspects that justify visa sponsorship costs.
Showcase technical tool proficiency
List experience with analytics platforms, user research tools, journey mapping software, and A/B testing frameworks. Technical expertise strengthens your case for requiring specialized knowledge and training.
Consider L-1 transfers for senior roles
If you're currently an Experience Manager at a multinational company, internal transfers through L-1 visas avoid H-1B lottery risks and can lead to faster permanent residency pathways.
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Get Access To All JobsFrequently Asked Questions
What degree do I need for H-1B sponsorship as an Experience Manager?
Most successful H-1B petitions for Experience Managers require a bachelor's degree in psychology, marketing, business administration, human-computer interaction, or a related field. The key is showing how your degree relates to user experience analysis and customer journey optimization. Some employers accept marketing or business degrees with relevant UX experience, but specialized HCI or psychology degrees strengthen your case significantly.
Do Experience Managers qualify for cap-exempt H-1B positions?
Experience Managers at universities, research institutions, or nonprofit organizations may qualify for cap-exempt H-1B positions, avoiding the annual lottery. However, most Experience Manager roles are at for-profit companies subject to the 85,000 annual H-1B cap. Some consulting firms working with universities might qualify for cap-exempt status, but this is rare for traditional Experience Manager positions.
How do employers prove Experience Manager is a specialty occupation?
Employers must demonstrate that Experience Manager positions require specialized knowledge in user research methodologies, customer analytics, journey mapping, and behavioral psychology. They typically cite job requirements for specific degrees, industry standards requiring UX expertise, and the complexity of customer experience optimization. Strong cases include examples of advanced analytics tools, research methodologies, and strategic decision-making that require specialized training.
What's the H-1B approval rate for Experience Manager positions?
USCIS doesn't publish approval rates by specific job title, but Experience Manager roles generally have strong approval rates when properly documented. The key factors are demonstrating the role requires a relevant bachelor's degree, showing complex analytical responsibilities, and proving the position involves specialized UX knowledge. Cases fail when employers can't distinguish the role from general marketing or customer service positions.
Can I change from F-1 to H-1B as an Experience Manager on OPT?
Yes, Experience Managers commonly transition from F-1 OPT to H-1B status. If you have a relevant degree and are working in experience design or customer analytics during OPT, you can apply for H-1B while maintaining legal status. STEM OPT extension holders have additional time to secure sponsorship. The key is ensuring your OPT employment closely matches the H-1B petition's job description to avoid continuity issues.
What is the prevailing wage requirement for sponsored Experience Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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