Global Program Manager Jobs in USA with Visa Sponsorship
Global Program Manager roles qualify for H-1B visa sponsorship as a specialty occupation requiring a directly related bachelor's degree. Employers routinely file Labor Condition Applications for this title, and candidates with cross-functional program leadership experience across technology, operations, or consulting attract the most consistent sponsorship offers.
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Get Access To All JobsINTRODUCTION
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
ROLE AND RESPONSIBILITIES
The Global Repair Operations & Reverse Logistics Program Manager serves as the global process owner for all Return Material Authorization (RMA), repair, refurbishment, and product recovery activities. This role is responsible for defining, governing, and continuously improving the end-to-end return and repair ecosystem across customers, contract manufacturers, third-party repair providers, logistics partners, suppliers, quality teams, and engineering organizations.
As a senior subject matter expert, this position provides strategic leadership through influence rather than direct personnel management. The role owns process performance, operational governance, partner management, inventory recovery strategies, and service execution to ensure efficient product support throughout the product lifecycle.
The successful candidate will drive operational excellence across warranty returns, depot repair operations, failure analysis workflows, product recovery programs, and supplier corrective action processes while ensuring compliance, traceability, cost optimization, and customer satisfaction.
Key Responsibilities
Global Process Ownership
- Own and govern the end-to-end RMA process, including customer returns, replacement fulfillment, repair, refurbishment, disposition, supplier returns, and inventory recovery.
- Define process standards, policies, controls, KPIs, and operating procedures for all return and repair activities.
- Drive continuous improvement initiatives to reduce cycle times, improve recovery rates, increase repair yields, and lower operational costs.
- Establish operational governance and performance management frameworks for global return and repair operations.
Repair Operations & Service Partner Management
- Manage global relationships with third-party repair depots, contract manufacturers, logistics providers, and specialized rework partners.
- Own repair partner performance, including service levels, turnaround times, quality metrics, cost management, capacity planning, and contractual obligations.
- Lead quarterly business reviews and operational performance reviews with repair and refurbishment providers.
- Coordinate deployment of new repair capabilities, test infrastructure, certifications, and repair process improvements.
- Drive corrective actions and performance improvement plans when supplier or repair partner performance falls below expectations.
RMA Operations & Product Recovery
- Lead execution of warranty returns, advanced replacements, refurbishment programs, recertification activities, and product recovery initiatives.
- Own customer-facing RMA operations, including request intake and qualification, return authorization, status communications, escalation support, proactive follow-up on pending and aged returns, recovery of outstanding customer assets, return compliance, and continuous improvement of the customer return experience.
- Ensure timely disposition of returned product through repair, return to stock, supplier recovery, scrap, engineering analysis, or field replacement.
- Partner with logistics providers to optimize reverse logistics networks and return material flows.
- Develop scalable processes to support product launches, lifecycle transitions, recalls, product withdrawals, and end-of-life activities.
Failure Analysis & Quality Management
- Coordinate cross-functional failure analysis activities involving Engineering, Quality, Manufacturing, Customer Support, and external service partners.
- Drive root-cause investigations and corrective action execution for field returns and warranty failures.
- Support supplier quality initiatives, corrective action programs, and containment activities.
- Ensure compliance with Quality Management System (QMS) requirements, traceability standards, and regulatory obligations.
- Monitor product reliability trends and provide recommendations to improve field quality performance.
Inventory Planning & Asset Recovery
- Develop forecasts for RMA volumes, repair demand, replacement inventory requirements, and recovery yields.
- Manage repair pipeline inventory, replacement stock, service inventory, and excess recovery opportunities.
- Partner with Supply Chain and Planning teams to ensure material availability supporting repair and replacement requirements.
- Establish strategies to maximize asset recovery while minimizing write-offs and inventory obsolescence.
Supplier & Financial Management
- Manage purchase orders, repair quotations, invoices, component procurement, service contracts, and repair-related budgets.
- Evaluate supplier performance using operational, quality, financial, and service metrics.
- Support sourcing and qualification of new repair, rework, and refurbishment partners.
- Drive cost reduction initiatives through improved recovery, repair optimization, and operational efficiency programs.
Cross-Functional Leadership
- Serve as the central operational interface between Engineering, Warranty Services, Quality, Product Management, Technical Support, Finance, Logistics, Manufacturing Operations, and Supply Chain teams.
- Lead complex cross-functional initiatives involving product recovery, engineering changes, recall activities, refurbishment programs, software upgrades, and field corrective actions.
- Prepare and present operational reviews, performance metrics, business cases, and strategic recommendations to senior leadership.
- Act as the company-wide subject matter expert for RMA, repair, refurbishment, and reverse logistics processes.
BASIC QUALIFICATIONS
- Bachelor's degree in Supply Chain, Engineering, Operations Management, Business, or related field.
- 10+ years of experience in warranty operations, repair services, manufacturing operations, supply chain, quality, or related functions.
- 5+ years of experience managing third-party repair providers, contract manufacturers, refurbishment depots, or service partners.
- Demonstrated expertise in end-to-end RMA process ownership and governance.
- Experience with reverse logistics, failure analysis, product recovery, repair operations, and inventory planning.
- Experience working with Quality Management Systems (QMS), corrective action processes, and supplier management programs.
- Strong analytical, financial, and operational problem-solving skills.
- Proven ability to lead complex cross-functional initiatives without direct authority.
- Excellent executive communication and stakeholder management capabilities.
Stronger preference will be given to candidates in the Dallas-Fort Worth Area.
PREFERRED QUALIFICATIONS
- Experience supporting telecommunications, networking, broadband, electronics, or high-tech hardware products.
- Knowledge of warranty operations, depot repair processes, and field return management.
- Experience working with ERP, PLM, quality, repair tracking, and inventory management systems.
- Background in supplier quality, reliability engineering, or manufacturing operations.
- Lean, Six Sigma, APICS, PMP, or equivalent professional certifications.
COMPENSATION
The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
San Francisco Bay Area:
144,900 - 217,400 USD Annual
Select US Metros and States:
126,000 - 189,000 USD Annual
Other US Locations:
113,400 - 170,100 USD Annual
As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.
About us
PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com.
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once-in-a-generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
If you are a person with a disability needing assistance with the application process please:
- Email us at calix.interview@calix.com; or
- Call us at +1 (408) 514-3000.
Calix is a Drug Free Workplace.
INTRODUCTION
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
ROLE AND RESPONSIBILITIES
The Global Repair Operations & Reverse Logistics Program Manager serves as the global process owner for all Return Material Authorization (RMA), repair, refurbishment, and product recovery activities. This role is responsible for defining, governing, and continuously improving the end-to-end return and repair ecosystem across customers, contract manufacturers, third-party repair providers, logistics partners, suppliers, quality teams, and engineering organizations.
As a senior subject matter expert, this position provides strategic leadership through influence rather than direct personnel management. The role owns process performance, operational governance, partner management, inventory recovery strategies, and service execution to ensure efficient product support throughout the product lifecycle.
The successful candidate will drive operational excellence across warranty returns, depot repair operations, failure analysis workflows, product recovery programs, and supplier corrective action processes while ensuring compliance, traceability, cost optimization, and customer satisfaction.
Key Responsibilities
Global Process Ownership
- Own and govern the end-to-end RMA process, including customer returns, replacement fulfillment, repair, refurbishment, disposition, supplier returns, and inventory recovery.
- Define process standards, policies, controls, KPIs, and operating procedures for all return and repair activities.
- Drive continuous improvement initiatives to reduce cycle times, improve recovery rates, increase repair yields, and lower operational costs.
- Establish operational governance and performance management frameworks for global return and repair operations.
Repair Operations & Service Partner Management
- Manage global relationships with third-party repair depots, contract manufacturers, logistics providers, and specialized rework partners.
- Own repair partner performance, including service levels, turnaround times, quality metrics, cost management, capacity planning, and contractual obligations.
- Lead quarterly business reviews and operational performance reviews with repair and refurbishment providers.
- Coordinate deployment of new repair capabilities, test infrastructure, certifications, and repair process improvements.
- Drive corrective actions and performance improvement plans when supplier or repair partner performance falls below expectations.
RMA Operations & Product Recovery
- Lead execution of warranty returns, advanced replacements, refurbishment programs, recertification activities, and product recovery initiatives.
- Own customer-facing RMA operations, including request intake and qualification, return authorization, status communications, escalation support, proactive follow-up on pending and aged returns, recovery of outstanding customer assets, return compliance, and continuous improvement of the customer return experience.
- Ensure timely disposition of returned product through repair, return to stock, supplier recovery, scrap, engineering analysis, or field replacement.
- Partner with logistics providers to optimize reverse logistics networks and return material flows.
- Develop scalable processes to support product launches, lifecycle transitions, recalls, product withdrawals, and end-of-life activities.
Failure Analysis & Quality Management
- Coordinate cross-functional failure analysis activities involving Engineering, Quality, Manufacturing, Customer Support, and external service partners.
- Drive root-cause investigations and corrective action execution for field returns and warranty failures.
- Support supplier quality initiatives, corrective action programs, and containment activities.
- Ensure compliance with Quality Management System (QMS) requirements, traceability standards, and regulatory obligations.
- Monitor product reliability trends and provide recommendations to improve field quality performance.
Inventory Planning & Asset Recovery
- Develop forecasts for RMA volumes, repair demand, replacement inventory requirements, and recovery yields.
- Manage repair pipeline inventory, replacement stock, service inventory, and excess recovery opportunities.
- Partner with Supply Chain and Planning teams to ensure material availability supporting repair and replacement requirements.
- Establish strategies to maximize asset recovery while minimizing write-offs and inventory obsolescence.
Supplier & Financial Management
- Manage purchase orders, repair quotations, invoices, component procurement, service contracts, and repair-related budgets.
- Evaluate supplier performance using operational, quality, financial, and service metrics.
- Support sourcing and qualification of new repair, rework, and refurbishment partners.
- Drive cost reduction initiatives through improved recovery, repair optimization, and operational efficiency programs.
Cross-Functional Leadership
- Serve as the central operational interface between Engineering, Warranty Services, Quality, Product Management, Technical Support, Finance, Logistics, Manufacturing Operations, and Supply Chain teams.
- Lead complex cross-functional initiatives involving product recovery, engineering changes, recall activities, refurbishment programs, software upgrades, and field corrective actions.
- Prepare and present operational reviews, performance metrics, business cases, and strategic recommendations to senior leadership.
- Act as the company-wide subject matter expert for RMA, repair, refurbishment, and reverse logistics processes.
BASIC QUALIFICATIONS
- Bachelor's degree in Supply Chain, Engineering, Operations Management, Business, or related field.
- 10+ years of experience in warranty operations, repair services, manufacturing operations, supply chain, quality, or related functions.
- 5+ years of experience managing third-party repair providers, contract manufacturers, refurbishment depots, or service partners.
- Demonstrated expertise in end-to-end RMA process ownership and governance.
- Experience with reverse logistics, failure analysis, product recovery, repair operations, and inventory planning.
- Experience working with Quality Management Systems (QMS), corrective action processes, and supplier management programs.
- Strong analytical, financial, and operational problem-solving skills.
- Proven ability to lead complex cross-functional initiatives without direct authority.
- Excellent executive communication and stakeholder management capabilities.
Stronger preference will be given to candidates in the Dallas-Fort Worth Area.
PREFERRED QUALIFICATIONS
- Experience supporting telecommunications, networking, broadband, electronics, or high-tech hardware products.
- Knowledge of warranty operations, depot repair processes, and field return management.
- Experience working with ERP, PLM, quality, repair tracking, and inventory management systems.
- Background in supplier quality, reliability engineering, or manufacturing operations.
- Lean, Six Sigma, APICS, PMP, or equivalent professional certifications.
COMPENSATION
The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.
San Francisco Bay Area:
144,900 - 217,400 USD Annual
Select US Metros and States:
126,000 - 189,000 USD Annual
Other US Locations:
113,400 - 170,100 USD Annual
As a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click here.
About us
PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com.
The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.
We’re at the forefront of a once-in-a-generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.
If you are a person with a disability needing assistance with the application process please:
- Email us at calix.interview@calix.com; or
- Call us at +1 (408) 514-3000.
Calix is a Drug Free Workplace.
See all 33+ Global Program Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Global Program Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Global Program Manager
Frame your credentials around specialty occupation
Your degree field must directly relate to program management work. A business, engineering, or information systems degree strengthens your H-1B specialty occupation case more than a general liberal arts credential, even if your experience is equivalent.
Target employers with active LCA filing history
Use Migrate Mate to find employers who have filed Labor Condition Applications for Global Program Manager or related titles. Verified LCA history shows the employer already understands the H-1B process and has sponsored this role before.
Distinguish program scope in your resume intentionally
Employers sponsoring Global Program Managers need to justify specialty occupation to USCIS. Quantify cross-regional scope, budget authority, and stakeholder complexity so your resume supports the LCA narrative, not just your personal career story.
Check prevailing wage tiers before accepting an offer
The DOL requires your offered salary to meet the certified prevailing wage for your location and job title. Use the OFLC Wage Search to verify which wage level your role falls under before you finalize any offer negotiation.
Confirm the employer files the LCA before onboarding
The LCA must be certified by DOL before USCIS can adjudicate your H-1B petition. Ask your employer's HR or immigration counsel to confirm the LCA filing timeline so you're not caught waiting for authorization after your start date.
Use O*NET to anchor your specialty occupation evidence
O*NET lists the educational requirements and core tasks for program management occupations. If your employer needs to document specialty occupation for USCIS, the O*NET profile gives both sides a government-recognized reference point for the degree requirement argument.
Frequently Asked Questions
Does a Global Program Manager role qualify as a specialty occupation for H-1B purposes?
Yes, in most cases. USCIS evaluates whether the role normally requires a bachelor's degree in a specific field. Global Program Manager positions that require a degree in business administration, engineering, information systems, or a related field consistently meet the specialty occupation standard. Roles where any bachelor's degree is accepted regardless of field face more scrutiny, so the job description language matters.
Which visa types can sponsor a Global Program Manager working in the U.S.?
The H-1B is the most common path, covering specialty occupation roles with an annual cap of 65,000 plus 20,000 for advanced-degree holders. Australian nationals can use the E-3 visa, which has a 10,500 annual cap and no lottery. Canadian and Mexican nationals in qualifying management or engineering roles may be eligible for TN visa status. Each option has distinct employer filing requirements and timelines.
How do I find employers who actively sponsor Global Program Manager roles?
Migrate Mate lists U.S. employers with verified LCA sponsorship history for program management roles, searchable by city and job type. This saves time by showing you companies that have already committed to the H-1B or E-3 filing process for this title, rather than approaching employers who may be unfamiliar with sponsorship requirements.
Can a Global Program Manager pursue a green card through employer sponsorship?
Yes. Most Global Program Managers qualify under the EB-2 category, which requires an advanced degree or exceptional ability, or EB-3, which covers skilled workers with two or more years of experience. Both routes require PERM labor certification, where the employer must demonstrate no qualified U.S. workers are available. Backlogs vary significantly by country of birth, with India and China facing the longest priority date queues.
Does the complexity of a Global Program Manager role affect H-1B approval odds?
Role complexity strengthens your petition but doesn't guarantee approval. USCIS looks at whether the specific duties require theoretical and practical application of specialized knowledge. A Global Program Manager overseeing multi-regional technology deployments with cross-functional teams presents a stronger specialty occupation argument than a coordinator-level role with the same title. The job description in the LCA should reflect actual responsibilities, not a generic posting.
What is the prevailing wage requirement for sponsored Global Program Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.