Incident Manager Jobs in USA with Visa Sponsorship
Incident Manager roles attract H-1B visa, TN visa, and L-1 visa sponsorship from large tech and financial services employers. Most positions require a bachelor's degree in information technology, computer science, or a related field, qualifying as a specialty occupation under USCIS guidelines. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsJoin the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Incident Management Coordinator
Job Title: Incident Mgmt Coordinator
Agency: Health & Human Services Comm
Department: Quality Mgmt
Posting Number: 19658
Closing Date: 11/01/2026
Posting Audience: Internal and External
Occupational Category: Healthcare Support
Salary Range: $4,523.16 - $7,253.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-21
Shift: Day
Additional Shift: Days (First)
Telework: Not Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location: Terrell State Hospital
Job Location City: TERRELL
Job Location Address: 1200 E BRIN
Other Locations: Terrell
MOS Codes: 16GX, 60C0, 611X, 612X, 63G0, 641X, 712X, 86M0, 8U000, OS, OSS, PERS, YN, YNS
Brief Job Description:
Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of ten psychiatric hospitals, two youth residential treatment facilities, and thirteen state supported living centers. Psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.
The Incident Management Coordinator (IMC) supports the hospital’s Incident Management process. The IMC helps ensure that unusual incidents, allegations of abuse, neglect, and exploitation (ANE), crisis situations, and health and safety concerns are addressed promptly, thoroughly, and in alignment with state hospital requirements. The IMC plays a central role in protecting patient rights and maintaining a safe hospital environment by reviewing investigations, monitoring remedial action decisions, and providing data analysis that informs performance improvement.
The IMC serves as a central point of communication between departments such as Quality Management, Rights Protection, Risk Management, and hospital leadership. The IMC ensures immediate protective actions are taken when needed, follows each incident through its full process, and tracks the progress of prescribed interventions. The IMC also reviews and analyzes incident data to identify patterns and trends to help reduce the likelihood of future incidents. In addition, the IMC assists with developing and updating hospital policies related to incident management, collaborates with external investigators and internal staff, and helps ensure reporting requirements are met. This position works under general supervision with some latitude for independent judgment.
Performs other duties as assigned. Other duties as assigned include actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
This position may be eligible to earn additional pay for work performed on evenings, nights and/or weekends.
Essential Job Functions (EJFs):
Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Provides technical assistance regarding entering data into the assigned data management system to those submitting initial and follow-up incident reports regarding required content, level of detail, individuals involved; gathers incident information, investigates and tracks incidents until they are fully reported and resolved. Ensures that protective actions are carried out and reevaluated as new information is obtained, keeps facility leadership and central office informed of new developments, and documents every stage of the incident management process from start to conclusion. 25%
Documents the preliminary review of reportable incidents in assigned data management systems, including abuse, neglect and exploitation (ANE) cases, and records team recommendations in required databases and in various formats, and contributes to the development of plans of correction for internal and external reviews, surveys, and investigations that may be conducted by external stakeholders such as Joint Commission (JC), Centers for Medicaid and Medicare (CMS), law enforcement, guardians and any other external stakeholders. 25%
Participates with the development and revisions of the hospital’s incident management policies to ensure they meet hospital needs and remain in compliance with both state hospital and external requirements to ensure alignment with JC, CMS, and state and federal laws and regulations. Policies are updated as needed to respond to performance concerns, emerging trends, and regulatory changes. 25%
Reviews and analyzes data related to incidents to ensure accuracy and integrity. The IMC identifies trends and patterns that may contribute to unusual incidents and tracks remedial/corrective action plans to reduce the risk of recurrence. Generates the root cause analyses of incident contributing factors, sentinel event reviews (death of an individual in care), and management-initiated investigational reviews as assigned. 20%
Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. 5%
Knowledge, Skills and Abilities (KSAs):
Knowledge of investigative principles, techniques, and procedures; of the laws governing the activities regulated by the agency; and general knowledge of criminal procedures, practices, and rules of evidence.
Skill in interviewing victims, witnesses and potential individuals causing harm, injury and or damage to persons or property.
Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to develop and evaluate policies and procedures; to prepare reports; to communicate effectively.
Able to produce written documents and data analysis reports using Microsoft Office programs.
Ability to accurately and clearly interpret/develop pertinent policies/procedures and technical reports.
Ability to establish and maintain effective working relationships with staff, individuals, parents, members of the community-at-large, outside state and local investigation agencies or others in work context.
Ability to organize, coordinate and delegate routine and complex tasks and supervise the work of others.
Ability to develop monitoring systems, collect and analyze information, and make cost effective recommendations.
Ability to make effective decisions during unusual incidents/crises.
Ability to analyze results and document recommended actions as well as ability to train other staff on investigative techniques.
Ability to demonstrate commitment to facility mission and workplace/service values.
Registrations, Licensure Requirements or Certifications:
Preferred but not required:
Licensed to practice as a licensed vocational nurse (LVN) or registered nurse (RN) in the State of Texas (or state that recognizes reciprocity through the Nurse Licensure Compact) prior to hire.
OR
Licensed Master Social Worker, or Licensed Clinical Social Worker.
Initial Screening Criteria:
Bachelor's degree from an accredited college or university; major in social work, sociology, psychology, or nursing.
OR
Four (4) years in one or more of the following fields: Social Work, Sociology, Psychology or nursing.
Three (3) years’ experience working in a psychiatric healthcare setting. Preferred.
Additional Information:
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco and Terrell Center for Youth applicants must be 21 years of age.
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Incident Management Coordinator
Job Title: Incident Mgmt Coordinator
Agency: Health & Human Services Comm
Department: Quality Mgmt
Posting Number: 19658
Closing Date: 11/01/2026
Posting Audience: Internal and External
Occupational Category: Healthcare Support
Salary Range: $4,523.16 - $7,253.83
Pay Frequency: Monthly
Salary Group: TEXAS-B-21
Shift: Day
Additional Shift: Days (First)
Telework: Not Eligible for Telework
Travel: Up to 10%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location: Terrell State Hospital
Job Location City: TERRELL
Job Location Address: 1200 E BRIN
Other Locations: Terrell
MOS Codes: 16GX, 60C0, 611X, 612X, 63G0, 641X, 712X, 86M0, 8U000, OS, OSS, PERS, YN, YNS
Brief Job Description:
Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of ten psychiatric hospitals, two youth residential treatment facilities, and thirteen state supported living centers. Psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.
The Incident Management Coordinator (IMC) supports the hospital’s Incident Management process. The IMC helps ensure that unusual incidents, allegations of abuse, neglect, and exploitation (ANE), crisis situations, and health and safety concerns are addressed promptly, thoroughly, and in alignment with state hospital requirements. The IMC plays a central role in protecting patient rights and maintaining a safe hospital environment by reviewing investigations, monitoring remedial action decisions, and providing data analysis that informs performance improvement.
The IMC serves as a central point of communication between departments such as Quality Management, Rights Protection, Risk Management, and hospital leadership. The IMC ensures immediate protective actions are taken when needed, follows each incident through its full process, and tracks the progress of prescribed interventions. The IMC also reviews and analyzes incident data to identify patterns and trends to help reduce the likelihood of future incidents. In addition, the IMC assists with developing and updating hospital policies related to incident management, collaborates with external investigators and internal staff, and helps ensure reporting requirements are met. This position works under general supervision with some latitude for independent judgment.
Performs other duties as assigned. Other duties as assigned include actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
This position may be eligible to earn additional pay for work performed on evenings, nights and/or weekends.
Essential Job Functions (EJFs):
Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Provides technical assistance regarding entering data into the assigned data management system to those submitting initial and follow-up incident reports regarding required content, level of detail, individuals involved; gathers incident information, investigates and tracks incidents until they are fully reported and resolved. Ensures that protective actions are carried out and reevaluated as new information is obtained, keeps facility leadership and central office informed of new developments, and documents every stage of the incident management process from start to conclusion. 25%
Documents the preliminary review of reportable incidents in assigned data management systems, including abuse, neglect and exploitation (ANE) cases, and records team recommendations in required databases and in various formats, and contributes to the development of plans of correction for internal and external reviews, surveys, and investigations that may be conducted by external stakeholders such as Joint Commission (JC), Centers for Medicaid and Medicare (CMS), law enforcement, guardians and any other external stakeholders. 25%
Participates with the development and revisions of the hospital’s incident management policies to ensure they meet hospital needs and remain in compliance with both state hospital and external requirements to ensure alignment with JC, CMS, and state and federal laws and regulations. Policies are updated as needed to respond to performance concerns, emerging trends, and regulatory changes. 25%
Reviews and analyzes data related to incidents to ensure accuracy and integrity. The IMC identifies trends and patterns that may contribute to unusual incidents and tracks remedial/corrective action plans to reduce the risk of recurrence. Generates the root cause analyses of incident contributing factors, sentinel event reviews (death of an individual in care), and management-initiated investigational reviews as assigned. 20%
Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. 5%
Knowledge, Skills and Abilities (KSAs):
Knowledge of investigative principles, techniques, and procedures; of the laws governing the activities regulated by the agency; and general knowledge of criminal procedures, practices, and rules of evidence.
Skill in interviewing victims, witnesses and potential individuals causing harm, injury and or damage to persons or property.
Ability to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to develop and evaluate policies and procedures; to prepare reports; to communicate effectively.
Able to produce written documents and data analysis reports using Microsoft Office programs.
Ability to accurately and clearly interpret/develop pertinent policies/procedures and technical reports.
Ability to establish and maintain effective working relationships with staff, individuals, parents, members of the community-at-large, outside state and local investigation agencies or others in work context.
Ability to organize, coordinate and delegate routine and complex tasks and supervise the work of others.
Ability to develop monitoring systems, collect and analyze information, and make cost effective recommendations.
Ability to make effective decisions during unusual incidents/crises.
Ability to analyze results and document recommended actions as well as ability to train other staff on investigative techniques.
Ability to demonstrate commitment to facility mission and workplace/service values.
Registrations, Licensure Requirements or Certifications:
Preferred but not required:
Licensed to practice as a licensed vocational nurse (LVN) or registered nurse (RN) in the State of Texas (or state that recognizes reciprocity through the Nurse Licensure Compact) prior to hire.
OR
Licensed Master Social Worker, or Licensed Clinical Social Worker.
Initial Screening Criteria:
Bachelor's degree from an accredited college or university; major in social work, sociology, psychology, or nursing.
OR
Four (4) years in one or more of the following fields: Social Work, Sociology, Psychology or nursing.
Three (3) years’ experience working in a psychiatric healthcare setting. Preferred.
Additional Information:
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco and Terrell Center for Youth applicants must be 21 years of age.
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
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Get Access To All JobsTips for Finding Visa Sponsorship as an Incident Manager
Target large enterprises and managed service providers
Companies running 24/7 operations, banks, cloud providers, healthcare systems, sponsor Incident Managers most frequently. Smaller firms rarely have the legal infrastructure to support visa petitions, so focus your search on established organizations with dedicated HR and immigration teams.
Frame your degree as directly tied to the role
USCIS requires a specific degree field, not just any bachelor's. Emphasize how your IT, computer science, or engineering degree maps to incident management responsibilities like systems analysis, root cause investigation, and service restoration when speaking with employers or attorneys.
Highlight ITIL or equivalent certifications prominently
ITIL 4, PMP, or AWS certifications signal industry-standard competency and help employers justify the specialty occupation requirement. Petitions supported by recognized credentials alongside your degree face fewer requests for evidence from USCIS adjudicators reviewing IT management roles.
Clarify your work authorization status early in conversations
Employers unfamiliar with sponsorship often exit conversations once costs are raised. Addressing your visa timeline, current status, and the H-1B process concisely and confidently early in screening calls reduces drop-off before interviews reach hiring managers who actually make sponsorship decisions.
Prioritize companies with prior H-1B filing history for this role
Employers who have sponsored Incident Managers before have existing LCA templates, attorney relationships, and internal approval workflows. Their petitions move faster and face fewer administrative hurdles. Public DOL disclosure data confirms which companies have filed for this specific occupation previously.
Understand the LCA prevailing wage tier before negotiating
Your employer must file a Labor Condition Application certifying your offered wage meets the prevailing wage for your location and role level. Knowing which wage tier your experience maps to helps you evaluate offers accurately and confirms the employer is meeting their legal obligations.
Frequently Asked Questions
Do Incident Manager roles qualify for H-1B visa sponsorship?
Yes, Incident Manager positions generally qualify as specialty occupations under H-1B visa requirements when the role requires a bachelor's degree or higher in a specific technical field such as information technology, computer science, or systems engineering. Roles involving process management without a technical degree requirement can face scrutiny, so the job description's degree language matters considerably.
Which visa types are most commonly sponsored for Incident Manager positions?
H-1B is the most common path for Incident Managers from countries without treaty-based visa options. Canadians and Mexicans may qualify for TN visa status under the Computer Systems Analyst category, which is faster and cap-exempt. Australians can pursue the E-3 visa. L-1B is available for intracompany transferees with specialized knowledge of the sponsoring employer's systems and processes.
What degree do I need for an employer to sponsor my visa as an Incident Manager?
Most successful H-1B petitions for Incident Managers are supported by a bachelor's degree in information technology, computer science, information systems, or engineering. Degrees in business or general management are harder to defend unless the role description explicitly requires technical coursework. If your degree field doesn't match cleanly, three years of relevant specialized work experience can substitute for each year of missing education.
How competitive is H-1B sponsorship for Incident Managers compared to software engineers?
Incident Managers face the same H-1B lottery odds as any other occupation, roughly 25% selection in recent years for cap-subject registrations. However, fewer employers proactively list Incident Manager roles as sponsored positions, so competition for willing sponsors is real. Cap-exempt employers such as universities and nonprofit research organizations are worth targeting if lottery timing is a concern. Browse Migrate Mate to find roles with confirmed sponsorship.
Can I transfer my H-1B to a new employer if I change Incident Manager roles?
Yes. H-1B portability allows you to start working for a new employer as soon as the new petition is filed with USCIS, without waiting for approval, provided you've been maintaining valid H-1B status. The new employer files a fresh I-129 petition. Your job duties, title, and degree requirements need to continue satisfying specialty occupation criteria, which Incident Manager roles generally do when documented correctly.
What is the prevailing wage requirement for sponsored Incident Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.