Manager Client Experience Jobs in USA with Visa Sponsorship
Manager Client Experience roles are regularly sponsored under the H-1B visa, typically requiring a bachelor's degree in business, communications, or a related field. Employers treat this as a specialty occupation when the role involves managing complex client relationships, service strategy, or cross-functional teams. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsAt T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
Role Summary
The US Intermediaries (USI) Client Experience team at T. Rowe Price is seeking a Senior Client Experience Manager to lead the digital advisor experience across our investment products, including ETFs, SMAs, Model Portfolios, Alternatives, and Mutual Funds, as well as the digital tools advisors use for research and due diligence.
Within that scope, you will serve as the digital advisor experience leader for Model Portfolios, one of the firm’s top strategic growth priorities for financial advisors. Your strategy will drive advisor adoption of our models across digital channels, developed in partnership with senior leaders across Investments, Product, Marketing, and Technology.
You will turn a deep understanding of US financial advisor and client needs into compelling digital experiences that grow the business, and use trends in digital and advisor behavior to inform investment product strategy, development, and services.
As a trusted digital client experience consultant to multiple business teams, you will recommend and help execute the priorities that best reach advisors and their clients and deliver business value. The role also involves guiding cross-functional partners from digital strategy through delivery, using data to measure results, and leading a small team of direct reports.
Responsibilities
Experience vision, strategy, and discovery:
- Own the advisor experience vision and end-to-end journey strategy for investment products, grounded in research, data, and evolving advisor and client expectations.
- Define the digital experience strategy that helps advisors discover, evaluate, and adopt our Model Portfolios, a top firm strategic priority.
- Lead advisor segmentation and persona development to acquire, serve, and retain the right advisors, moving toward a “segment of one” approach in partnership with Investments, Product, and Marketing.
- Use journey mapping, service blueprinting, and research across advisor and client groups to analyze the current-state experience and recommend use cases and process changes that create business value.
Experience design:
- Lead stakeholders, subject matter experts, creative resources, and marketing partners through workshops and concept exploration to define desired experiences.
- Enable scalable, needs-driven solutions across all channels, touchpoints, and systems by driving prioritization decisions and resolving competing priorities.
- Provide the creative and technology teams responsible for development with clear requirements, template specifications, and priorities.
Experience delivery:
- Own the business outcomes of the most complex projects: partner with the business and clients to set objectives, oversee Agile delivery from inception through completion, and keep teams informed of timelines and progress.
- Build business cases and share data-driven recommendations to secure organizational commitment and resource alignment.
- Recommend changes to operational and compliance processes, and ensure annual legal and compliance reviews are completed and experiences updated for regulatory changes.
Experience measurement and insight:
- Establish metrics and governance routines to understand advisor and client perceptions, behaviors, and expectations, working with data and measurement teams to keep them accurate, timely, and tied to business outcomes.
- Analyze performance, report insights, and use them to optimize existing experiences or create new ones, with comprehensive tracking through automated reporting and data visualizations.
People leader and mentor:
- Manage a small team of direct reports, including onboarding, training, ongoing coaching and feedback, recognition, performance management, and career development.
- Lead and mentor the cross-functional teams responsible for development and delivery, setting standards and aligning their work to the experience strategy and business priorities.
- Build and champion a client-centric capability across the organization by aligning teams and programs against high-impact opportunities.
Qualifications
Required:
- Bachelor’s degree or the equivalent combination of education and relevant experience.
- 8+ years of total relevant work experience, including experience in client or customer experience, digital product management, or digital strategy.
- Deep expertise in client experience and related disciplines, with a record of leading and influencing complex, high-visibility cross-functional programs.
Preferred:
- Demonstrated success leading and developing a productive team of direct reports.
- Experience with CX methods such as journey mapping, service blueprinting, segmentation and persona development, and facilitated workshops.
- Strong analytical skills, with the ability to source and analyze data from databases and translate insights into action.
- Experience or familiarity with Adobe marketing technology or similar platforms for content management, analytics, and/or digital marketing.
- Background in financial services or another regulated industry, with familiarity with the advisor channel and products such as model portfolios, ETFs, and SMAs.
- Strong project management skills and Agile certification or familiarity, with the ability to manage multiple initiatives simultaneously.
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for hybrid work, with up to one day per week from home.
Base Salary Ranges
Please review the job posting for the location of this specific opportunity.
- $110,000.00 - $188,000.00 for the location of: Maryland, Colorado, Washington and remote workers
- $121,000.00 - $207,000.00 for the location of: Washington, D.C.
- $138,000.00 - $236,000.00 for the location of: New York, California
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
Commitment to Diversity, Equity, and Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
- Competitive compensation
- Annual bonus eligibility
- A generous retirement plan
- Hybrid work schedule
- Health and wellness benefits, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering days
- Family care resources, including fertility and adoption benefits
Learn more about our benefits.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
Role Summary
The US Intermediaries (USI) Client Experience team at T. Rowe Price is seeking a Senior Client Experience Manager to lead the digital advisor experience across our investment products, including ETFs, SMAs, Model Portfolios, Alternatives, and Mutual Funds, as well as the digital tools advisors use for research and due diligence.
Within that scope, you will serve as the digital advisor experience leader for Model Portfolios, one of the firm’s top strategic growth priorities for financial advisors. Your strategy will drive advisor adoption of our models across digital channels, developed in partnership with senior leaders across Investments, Product, Marketing, and Technology.
You will turn a deep understanding of US financial advisor and client needs into compelling digital experiences that grow the business, and use trends in digital and advisor behavior to inform investment product strategy, development, and services.
As a trusted digital client experience consultant to multiple business teams, you will recommend and help execute the priorities that best reach advisors and their clients and deliver business value. The role also involves guiding cross-functional partners from digital strategy through delivery, using data to measure results, and leading a small team of direct reports.
Responsibilities
Experience vision, strategy, and discovery:
- Own the advisor experience vision and end-to-end journey strategy for investment products, grounded in research, data, and evolving advisor and client expectations.
- Define the digital experience strategy that helps advisors discover, evaluate, and adopt our Model Portfolios, a top firm strategic priority.
- Lead advisor segmentation and persona development to acquire, serve, and retain the right advisors, moving toward a “segment of one” approach in partnership with Investments, Product, and Marketing.
- Use journey mapping, service blueprinting, and research across advisor and client groups to analyze the current-state experience and recommend use cases and process changes that create business value.
Experience design:
- Lead stakeholders, subject matter experts, creative resources, and marketing partners through workshops and concept exploration to define desired experiences.
- Enable scalable, needs-driven solutions across all channels, touchpoints, and systems by driving prioritization decisions and resolving competing priorities.
- Provide the creative and technology teams responsible for development with clear requirements, template specifications, and priorities.
Experience delivery:
- Own the business outcomes of the most complex projects: partner with the business and clients to set objectives, oversee Agile delivery from inception through completion, and keep teams informed of timelines and progress.
- Build business cases and share data-driven recommendations to secure organizational commitment and resource alignment.
- Recommend changes to operational and compliance processes, and ensure annual legal and compliance reviews are completed and experiences updated for regulatory changes.
Experience measurement and insight:
- Establish metrics and governance routines to understand advisor and client perceptions, behaviors, and expectations, working with data and measurement teams to keep them accurate, timely, and tied to business outcomes.
- Analyze performance, report insights, and use them to optimize existing experiences or create new ones, with comprehensive tracking through automated reporting and data visualizations.
People leader and mentor:
- Manage a small team of direct reports, including onboarding, training, ongoing coaching and feedback, recognition, performance management, and career development.
- Lead and mentor the cross-functional teams responsible for development and delivery, setting standards and aligning their work to the experience strategy and business priorities.
- Build and champion a client-centric capability across the organization by aligning teams and programs against high-impact opportunities.
Qualifications
Required:
- Bachelor’s degree or the equivalent combination of education and relevant experience.
- 8+ years of total relevant work experience, including experience in client or customer experience, digital product management, or digital strategy.
- Deep expertise in client experience and related disciplines, with a record of leading and influencing complex, high-visibility cross-functional programs.
Preferred:
- Demonstrated success leading and developing a productive team of direct reports.
- Experience with CX methods such as journey mapping, service blueprinting, segmentation and persona development, and facilitated workshops.
- Strong analytical skills, with the ability to source and analyze data from databases and translate insights into action.
- Experience or familiarity with Adobe marketing technology or similar platforms for content management, analytics, and/or digital marketing.
- Background in financial services or another regulated industry, with familiarity with the advisor channel and products such as model portfolios, ETFs, and SMAs.
- Strong project management skills and Agile certification or familiarity, with the ability to manage multiple initiatives simultaneously.
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for hybrid work, with up to one day per week from home.
Base Salary Ranges
Please review the job posting for the location of this specific opportunity.
- $110,000.00 - $188,000.00 for the location of: Maryland, Colorado, Washington and remote workers
- $121,000.00 - $207,000.00 for the location of: Washington, D.C.
- $138,000.00 - $236,000.00 for the location of: New York, California
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
Commitment to Diversity, Equity, and Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
- Competitive compensation
- Annual bonus eligibility
- A generous retirement plan
- Hybrid work schedule
- Health and wellness benefits, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering days
- Family care resources, including fertility and adoption benefits
Learn more about our benefits.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
See all 1,164+ Manager Client Experience Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Manager Client Experience roles.
Get Access To All JobsTips for Finding Manager Client Experience Jobs
Frame your degree as a match for the role
Client experience management typically requires a degree in business administration, marketing, or communications. If your degree is in a related field, draw explicit connections to CX strategy, client retention, or service operations in your resume and cover letter.
Target companies with a history of H-1B sponsorship
Large enterprises in financial services, technology, and healthcare sponsor Client Experience Managers at higher rates than small businesses. Filtering by employer sponsorship history before applying saves time and improves your odds of clearing the initial screening process.
Document your impact with measurable outcomes
USCIS scrutinizes whether a role genuinely requires a specialized degree. Quantified achievements, like retention rates improved or NPS scores increased, demonstrate the complexity of your work and support the specialty occupation argument your employer will need to make.
Clarify sponsorship early, but strategically
Raise visa sponsorship after demonstrating value in early interviews, not in the first screening call. Hiring managers in this field respond better when sponsorship comes up alongside concrete examples of your client management experience and measurable results.
Understand the LCA before your offer is finalized
Your employer must file a Labor Condition Application with the Department of Labor before the H-1B petition. Knowing this process exists helps you ask informed questions during negotiations and signals to employers that you understand the sponsorship process, which reduces perceived friction.
Build a portfolio of client programs you have led
Sponsorship approvals for experience management roles strengthen when petitions include evidence of specialized work. Prepare a concise summary of client programs, onboarding frameworks, or escalation strategies you have owned, which your employer's immigration attorney can draw on when drafting the petition.
Frequently Asked Questions
Can a Manager Client Experience role qualify as a specialty occupation for H-1B sponsorship?
Yes, but the employer must demonstrate the role normally requires at least a bachelor's degree in a specific field. Generic management titles can face scrutiny, so the job description needs to emphasize specialized functions like CX strategy, client lifecycle management, or service design rather than general supervisory duties. Roles with vague requirements are more likely to receive a Request for Evidence.
What degree does USCIS typically expect for a Manager Client Experience petition?
USCIS looks for a degree in business administration, marketing, communications, or a directly related field. A degree in an unrelated discipline, such as fine arts or engineering without a business component, can weaken the petition unless your employer's attorney provides additional documentation showing the field connects to the specific job duties. A related master's degree strengthens the case considerably.
How do I find Client Experience Manager roles that offer H-1B sponsorship?
Browse Migrate Mate to find Manager Client Experience roles at employers with verified sponsorship histories. Filtering by companies that have filed H-1B visa petitions in this job category significantly narrows your search to realistic opportunities and avoids wasting applications on employers who have no infrastructure for international hiring.
Are Client Experience Manager roles commonly denied at the H-1B specialty occupation stage?
Denial risk is higher for broadly defined management titles than for technical roles. USCIS has issued Requests for Evidence for client-facing management positions where the job posting did not explicitly require a degree in a specific field. Employers who include detailed duty lists tied to a specific academic discipline in the petition see significantly better outcomes.
Can I transfer my H-1B to a new employer if I switch Client Experience Manager roles?
Yes. H-1B portability allows you to begin working for a new employer as soon as they file a transfer petition, without waiting for approval, provided your current H-1B was approved and you have maintained valid status. The new employer must file their own I-129 and LCA, and the role must still qualify as a specialty occupation.
What is the prevailing wage requirement for sponsored Manager Client Experience jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.