Operational Excellence Manager Jobs in USA with Visa Sponsorship
Operational Excellence Managers qualify for H-1B visa and L-1 visa sponsorship when the role requires a bachelor's degree in industrial engineering, business, or a related field. Employers in manufacturing, logistics, healthcare, and consulting sponsor this title regularly, and cap-exempt organizations can file year-round. For detailed occupation requirements, see the O*NET profile.
Find Operational Excellence Manager JobsOverview
Showing 5 of 1,398+ Operational Excellence Manager jobs
See all 1,398+ Operational Excellence Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Operational Excellence Manager roles.
Get Access To All JobsQuality & Operational Excellence Manager
Position Summary
The Quality & Operational Excellence Manager ensures consistent execution of Standard Operating Procedures (SOPs), operational standards, and service delivery expectations across all resort departments.
This role is accountable for auditing, monitoring, and improving operational execution to uphold luxury service consistency and adherence to brand and property standards.
The position focuses exclusively on operational performance and standards compliance and does not own guest satisfaction programs or service recovery. However, it plays a critical role in ensuring operational execution supports the overall guest experience strategy.
This position reports directly to the Resort Manager.
Key Responsibilities
Operational Audits & SOP Compliance
- Conduct scheduled and unannounced audits across all departments to assess adherence to SOPs and operational standards
- Identify, document, and prioritize deviations from established procedures
- Partner with department leaders to develop and track corrective action plans
- Maintain, refine, and standardize SOP documentation in alignment with leadership
Operational Excellence & Standards Consistency
- Drive consistency in execution across Rooms, Food & Beverage, Spa, Golf, Recreation, and all guest-facing areas
- Monitor adherence to brand standards and internal service protocols
- Evaluate operational workflows and identify opportunities for efficiency and quality improvement
- Provide structured, actionable feedback to department leaders
Training Reinforcement & Capability Building
- Support departments in reinforcing SOP-driven training and onboarding
- Conduct follow-up audits to ensure training effectiveness and adoption
- Provide coaching to reinforce standards and accountability
- Partner with Learning & Development; does not own training strategy
Reporting, Insights & Continuous Improvement
- Produce clear, data-driven audit reports for Resort leadership
- Track trends in operational performance, compliance gaps, and recurring issues
- Identify root causes and recommend sustainable improvements
- Support leadership decision-making through operational performance insights
Cross-Functional Collaboration (Guest Experience Alignment)
- Partner with Guest Experience teams to identify operational drivers behind guest feedback trends
- Translate insights into actionable operational improvements
- Maintain clear role boundaries; does not manage surveys, reputation, or service recovery programs
Operational Risk & Compliance Awareness
- Ensure alignment with internal operational policies and brand standards
- Identify risks related to execution, consistency, and compliance
- Escalate issues appropriately and track resolution progress
Qualifications
Education
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
Experience
- 4–6 years of experience in hospitality operations, quality assurance, or operational excellence
- Experience in luxury hotel or resort environments strongly preferred
- Proven track record of auditing, compliance, or operational process improvement
- Experience working cross-functionally in multi-department operations
Technical Skills
- Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Familiarity with PMS and POS systems
- Experience with Agilysys and UKG (UltiPro) preferred
- Strong analytical, reporting, and documentation capabilities
Core Competencies
- Operational Excellence & Execution Discipline
- Quality Assurance & SOP Governance
- Attention to Detail
- Process Improvement & Problem Solving
- Data-Driven Decision Making
- Communication & Influencing Skills
- Accountability & Follow-Through
- Cross-Functional Collaboration
Physical & Work Requirements
- Ability to walk and inspect multiple areas of the resort throughout the day
- Ability to sit for extended periods while preparing reports and analysis
- Ability to bend, stoop, and move throughout the property as needed
- Ability to effectively communicate with leadership and operational teams
- Ability to manage multiple priorities in a fast-paced, dynamic environment
Reporting Structure
Reports directly to the Resort Manager and works in close partnership with all Department Heads to ensure consistent execution of operational standards across the property.
Success Metrics (KPIs)
- SOP compliance audit scores
- Reduction in operational deviations and defects
- Corrective action completion and effectiveness rates
- Recurrence rate of identified issues
- Consistency of execution across departments
- Improvement in operational efficiency indicators
Benefits & Resort Perks
Core Benefits
- Medical, dental, and vision insurance
- Short- and long-term disability coverage
- Major illness and accident insurance
- Associate Relief Fund access
- 401(k) with employer match
- Competitive salary with regular reviews
- Paid vacation and holidays
Resort Perks & Opportunities
- Subsidized associate housing, shuttle transportation, and weekly meal support
- Dining, retail, and resort amenity access, including golf (based on availability)
- Travel discounts through Crescent Hotels & Resorts and partner properties nationwide
- Global exposure through Crescent Hotels & Resorts and Preferred Hotels & Resorts
Recruitment Notice
Horseshoe Bay Resort does not accept unsolicited resumes from third-party recruiters or staffing agencies. Resumes submitted without a prior agreement will be considered property of Horseshoe Bay Resort, and no fees will be paid.
Experience
Required Supported SOP-driven training and onboarding in partnership with Learning & Development, conducted follow-up audits and coaching to reinforce accountability and compliance, and maintained standardized SOP documentation to ensure consistent execution aligned with operational policies and luxury service standards
Oversaw cross-functional operations across Rooms, Food & Beverage, and guest services, ensuring adherence to brand standards while evaluating workflows and implementing process improvements that increased efficiency, reduced defects, and translated guest feedback trends into actionable operational enhancements.
* Conducted scheduled and unannounced audits across departments to ensure SOP compliance, identified operational gaps, and partnered with leaders to implement corrective action plans; produced data-driven reports highlighting trends, root causes, and risks, improving execution consistency and enabling continuous operational improvement.
Education
Required* Bachelors or better in Hospitality and Resort Management or related field
Preferred* Bachelors or better in Business Administration or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Quality & Operational Excellence Manager
Position Summary
The Quality & Operational Excellence Manager ensures consistent execution of Standard Operating Procedures (SOPs), operational standards, and service delivery expectations across all resort departments.
This role is accountable for auditing, monitoring, and improving operational execution to uphold luxury service consistency and adherence to brand and property standards.
The position focuses exclusively on operational performance and standards compliance and does not own guest satisfaction programs or service recovery. However, it plays a critical role in ensuring operational execution supports the overall guest experience strategy.
This position reports directly to the Resort Manager.
Key Responsibilities
Operational Audits & SOP Compliance
- Conduct scheduled and unannounced audits across all departments to assess adherence to SOPs and operational standards
- Identify, document, and prioritize deviations from established procedures
- Partner with department leaders to develop and track corrective action plans
- Maintain, refine, and standardize SOP documentation in alignment with leadership
Operational Excellence & Standards Consistency
- Drive consistency in execution across Rooms, Food & Beverage, Spa, Golf, Recreation, and all guest-facing areas
- Monitor adherence to brand standards and internal service protocols
- Evaluate operational workflows and identify opportunities for efficiency and quality improvement
- Provide structured, actionable feedback to department leaders
Training Reinforcement & Capability Building
- Support departments in reinforcing SOP-driven training and onboarding
- Conduct follow-up audits to ensure training effectiveness and adoption
- Provide coaching to reinforce standards and accountability
- Partner with Learning & Development; does not own training strategy
Reporting, Insights & Continuous Improvement
- Produce clear, data-driven audit reports for Resort leadership
- Track trends in operational performance, compliance gaps, and recurring issues
- Identify root causes and recommend sustainable improvements
- Support leadership decision-making through operational performance insights
Cross-Functional Collaboration (Guest Experience Alignment)
- Partner with Guest Experience teams to identify operational drivers behind guest feedback trends
- Translate insights into actionable operational improvements
- Maintain clear role boundaries; does not manage surveys, reputation, or service recovery programs
Operational Risk & Compliance Awareness
- Ensure alignment with internal operational policies and brand standards
- Identify risks related to execution, consistency, and compliance
- Escalate issues appropriately and track resolution progress
Qualifications
Education
- Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
Experience
- 4–6 years of experience in hospitality operations, quality assurance, or operational excellence
- Experience in luxury hotel or resort environments strongly preferred
- Proven track record of auditing, compliance, or operational process improvement
- Experience working cross-functionally in multi-department operations
Technical Skills
- Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Familiarity with PMS and POS systems
- Experience with Agilysys and UKG (UltiPro) preferred
- Strong analytical, reporting, and documentation capabilities
Core Competencies
- Operational Excellence & Execution Discipline
- Quality Assurance & SOP Governance
- Attention to Detail
- Process Improvement & Problem Solving
- Data-Driven Decision Making
- Communication & Influencing Skills
- Accountability & Follow-Through
- Cross-Functional Collaboration
Physical & Work Requirements
- Ability to walk and inspect multiple areas of the resort throughout the day
- Ability to sit for extended periods while preparing reports and analysis
- Ability to bend, stoop, and move throughout the property as needed
- Ability to effectively communicate with leadership and operational teams
- Ability to manage multiple priorities in a fast-paced, dynamic environment
Reporting Structure
Reports directly to the Resort Manager and works in close partnership with all Department Heads to ensure consistent execution of operational standards across the property.
Success Metrics (KPIs)
- SOP compliance audit scores
- Reduction in operational deviations and defects
- Corrective action completion and effectiveness rates
- Recurrence rate of identified issues
- Consistency of execution across departments
- Improvement in operational efficiency indicators
Benefits & Resort Perks
Core Benefits
- Medical, dental, and vision insurance
- Short- and long-term disability coverage
- Major illness and accident insurance
- Associate Relief Fund access
- 401(k) with employer match
- Competitive salary with regular reviews
- Paid vacation and holidays
Resort Perks & Opportunities
- Subsidized associate housing, shuttle transportation, and weekly meal support
- Dining, retail, and resort amenity access, including golf (based on availability)
- Travel discounts through Crescent Hotels & Resorts and partner properties nationwide
- Global exposure through Crescent Hotels & Resorts and Preferred Hotels & Resorts
Recruitment Notice
Horseshoe Bay Resort does not accept unsolicited resumes from third-party recruiters or staffing agencies. Resumes submitted without a prior agreement will be considered property of Horseshoe Bay Resort, and no fees will be paid.
Experience
Required Supported SOP-driven training and onboarding in partnership with Learning & Development, conducted follow-up audits and coaching to reinforce accountability and compliance, and maintained standardized SOP documentation to ensure consistent execution aligned with operational policies and luxury service standards
Oversaw cross-functional operations across Rooms, Food & Beverage, and guest services, ensuring adherence to brand standards while evaluating workflows and implementing process improvements that increased efficiency, reduced defects, and translated guest feedback trends into actionable operational enhancements.
* Conducted scheduled and unannounced audits across departments to ensure SOP compliance, identified operational gaps, and partnered with leaders to implement corrective action plans; produced data-driven reports highlighting trends, root causes, and risks, improving execution consistency and enabling continuous operational improvement.
Education
Required* Bachelors or better in Hospitality and Resort Management or related field
Preferred* Bachelors or better in Business Administration or related field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
See all 1,398+ Operational Excellence Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Operational Excellence Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as an Operational Excellence Manager
Frame your degree as essential to the role
H-1B approval hinges on proving the job requires a specific bachelor's degree. Emphasize how your industrial engineering, operations management, or business degree directly underpins the analytical and process design work the role demands.
Target industries with consistent sponsorship track records
Manufacturing, healthcare systems, management consulting, and logistics firms sponsor Operational Excellence Managers most frequently. These sectors rely heavily on Lean and Six Sigma expertise, making a strong business case for sponsorship easier to establish.
Highlight Lean Six Sigma certification prominently
Green Belt or Black Belt certification significantly strengthens your profile. Employers and immigration attorneys use these credentials to demonstrate the specialized nature of the role, supporting the specialty occupation argument required for H-1B approval.
Pursue L-1A if you're transferring within a multinational
If you've managed teams or directed operational functions at an overseas affiliate for at least one year, the L-1A intracompany transferee visa is a strong alternative to H-1B and bypasses the lottery entirely.
Ask employers about cap-exempt sponsorship early
Universities, nonprofit research institutions, and certain government-affiliated organizations are H-1B cap-exempt. If a cap-exempt employer has an Operational Excellence role, your petition can be filed at any time without waiting for the April lottery window.
Document quantifiable impact from previous roles
Sponsoring attorneys build the specialty occupation case around your specific contributions. Concrete metrics, such as cost reductions achieved, cycle times improved, or defect rates reduced, demonstrate the complexity and specialized nature of your work.
Frequently Asked Questions
Does an Operational Excellence Manager role qualify as a specialty occupation for H-1B purposes?
It can, but it's not automatic. USCIS requires the position to normally require a bachelor's degree in a specific field like industrial engineering, operations management, or business. Roles framed around general management without a required degree field face higher scrutiny. Employers with a history of requiring a specific degree and candidates whose degree directly matches the job duties have stronger cases.
Which visa types do employers typically use to sponsor Operational Excellence Managers?
H-1B visa is the most common path for new hires without an existing U.S. employer relationship. L-1A is available for managers transferring from an overseas entity within the same corporate group. TN visas cover this role for Canadian and Mexican nationals when the job maps to a qualifying USMCA professional category such as industrial engineer or management consultant, depending on how the position is defined.
How competitive is H-1B sponsorship for this role, and what affects approval odds?
USCIS approvals for operations and process improvement roles have held reasonably steady, though outcomes depend heavily on how the petition is drafted. Key factors include whether the job description specifies a required degree field, whether the applicant holds a matching degree, and whether the employer can document that the role is genuinely specialized. Six Sigma credentials and quantified project outcomes strengthen the petition materially.
Where can I find Operational Excellence Manager jobs that offer visa sponsorship?
Migrate Mate is built specifically for international candidates and filters for roles where employers are open to sponsorship. Searching there lets you focus on companies already familiar with the H-1B or L-1 visa process for operations roles, which saves time compared to applying broadly and discovering sponsorship isn't available after the first interview.
Can a three-year bachelor's degree from outside the U.S. qualify me for H-1B sponsorship in this role?
Yes, in most cases. USCIS accepts three-year degrees from countries like Australia, India, and the UK as equivalent to a U.S. four-year degree, provided a credential evaluation confirms equivalency. Some petitions combine a three-year degree with a postgraduate qualification or relevant work experience to meet the equivalency threshold. Having a credential evaluation completed before your employer files saves time and avoids requests for additional evidence.
What is the prevailing wage requirement for sponsored Operational Excellence Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.