Patient Service Representative Jobs in USA with Visa Sponsorship
Patient Service Representative positions regularly sponsor H-1B visas, with healthcare systems like Kaiser Permanente, Mayo Clinic, and Cleveland Clinic filing hundreds of applications annually. These roles typically require a bachelor's degree in healthcare administration, business, or related field, qualifying as specialty occupations under USCIS guidelines.
Find Patient Service Representative JobsOverview
Showing 5 of 1,159+ Patient Service Representative jobs
See all 1,159+ Patient Service Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Patient Service Representative roles.
Get Access To All JobsDEPARTMENT: 67507 - Gastro Eagleview
LOCATION: 2450 Goodlette Road North, Naples, FL, 34103
ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
The Patient Service Representative/Scheduler provides a vital link in the chain of Quality of Care; the PSR supports the clinic by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR/Scheduler is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. Scheduler duties will vary based on the business unit or office associated with the Scheduler role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Other duties may be assigned.
- Fulfills patient care responsibilities as assigned, which includes checking schedules and organizing patient flow.
- Recognizing any changes in patient’s condition upon presentation in the office and conveys the changes to clinical team members or providers.
- Collects patient history form upon intake, which includes current medications, allergies, symptoms, etc.
- Obtains required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations / pre-certifications before the appointed visit.
- Prioritizes all insurance coverage – primary / secondary / tertiary etc. Enter properly into demographic record.
- Accurately uses appropriate search methods (DOB, SSN, etc.) to ensure the correct patient is identified.
- Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed.
- Verifies patient registration profiles each time patient comes for a visit. Edits patient registration profiles when necessary.
- Obtains all consents for treatment, including forms for the release of medical information and patient’s acceptance of financial responsibility for all services rendered, when applicable.
- Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines.
- Accurately and completely processes physician’s referrals and orders and enters the tests into the Electronic Medical Record (EMR); should be well versed with templates and ordering.
- Maintains patient clinical forms (ie: prescriptions, laboratory requisitions, etc) for patient pick-up.
- Ensures respective patient medical record information, all collected forms, and photocopied documentation, are placed in the EMR in the proper location.
- Schedules appropriate new and follow-up medical/surgical appointments and radiological testing procedures for respective physician sites, based on the patient’s specific needs.
- Announces scheduled and non-scheduled (if appropriate) patients to the clinical staff.
- Confirms and reminds patients of scheduled appointments in accordance with the clinic’s procedures.
- Gives patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed.
- Collects and deposits all required and mandatory insurance co-payments and deductibles according to specific protocols (i.e.: time of service collection policy).
- Monitors patient waiting time and relays information regarding delays to patients and family members.
- Ensures benefits & eligibility has been verified for all scheduled patients.
- Accurately enters charges for all services performed.
- Accurately enters payment information for each payment collected.
- Produces appropriate reports to reconcile charges and payments with data entered into EMR.
- Prepares daily close report detailing reconciliation, prepares bank deposit & submits daily close report to accounting for reconciliation with bank.
- Must be able to communicate with staff, supervisors, peers, and associates and maintain a positive working environment when manager is not present. Functions as a liaison between our physician’s office(s), referral physicians, and ancillary services and the patients.
- Fields questions by both physicians and patients regarding codes, charges, etc. PSR understands when questions require further explanation by Practice Manager or Biller.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
- Minimum of High School or GED required.
- Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.
DEPARTMENT: 67507 - Gastro Eagleview
LOCATION: 2450 Goodlette Road North, Naples, FL, 34103
ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
The Patient Service Representative/Scheduler provides a vital link in the chain of Quality of Care; the PSR supports the clinic by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR/Scheduler is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. Scheduler duties will vary based on the business unit or office associated with the Scheduler role.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Other duties may be assigned.
- Fulfills patient care responsibilities as assigned, which includes checking schedules and organizing patient flow.
- Recognizing any changes in patient’s condition upon presentation in the office and conveys the changes to clinical team members or providers.
- Collects patient history form upon intake, which includes current medications, allergies, symptoms, etc.
- Obtains required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations / pre-certifications before the appointed visit.
- Prioritizes all insurance coverage – primary / secondary / tertiary etc. Enter properly into demographic record.
- Accurately uses appropriate search methods (DOB, SSN, etc.) to ensure the correct patient is identified.
- Verifies patient information on file is accurate and updated as per company standards; updates patient data when insurance, address, or other information has changed.
- Verifies patient registration profiles each time patient comes for a visit. Edits patient registration profiles when necessary.
- Obtains all consents for treatment, including forms for the release of medical information and patient’s acceptance of financial responsibility for all services rendered, when applicable.
- Completes required Medicare questionnaires (ABN Forms) for appropriate patients and tests under Medicare guidelines.
- Accurately and completely processes physician’s referrals and orders and enters the tests into the Electronic Medical Record (EMR); should be well versed with templates and ordering.
- Maintains patient clinical forms (ie: prescriptions, laboratory requisitions, etc) for patient pick-up.
- Ensures respective patient medical record information, all collected forms, and photocopied documentation, are placed in the EMR in the proper location.
- Schedules appropriate new and follow-up medical/surgical appointments and radiological testing procedures for respective physician sites, based on the patient’s specific needs.
- Announces scheduled and non-scheduled (if appropriate) patients to the clinical staff.
- Confirms and reminds patients of scheduled appointments in accordance with the clinic’s procedures.
- Gives patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed.
- Collects and deposits all required and mandatory insurance co-payments and deductibles according to specific protocols (i.e.: time of service collection policy).
- Monitors patient waiting time and relays information regarding delays to patients and family members.
- Ensures benefits & eligibility has been verified for all scheduled patients.
- Accurately enters charges for all services performed.
- Accurately enters payment information for each payment collected.
- Produces appropriate reports to reconcile charges and payments with data entered into EMR.
- Prepares daily close report detailing reconciliation, prepares bank deposit & submits daily close report to accounting for reconciliation with bank.
- Must be able to communicate with staff, supervisors, peers, and associates and maintain a positive working environment when manager is not present. Functions as a liaison between our physician’s office(s), referral physicians, and ancillary services and the patients.
- Fields questions by both physicians and patients regarding codes, charges, etc. PSR understands when questions require further explanation by Practice Manager or Biller.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
- Minimum of High School or GED required.
- Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.
See all 1,159+ Patient Service Representative Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Patient Service Representative roles.
Get Access To All JobsTips for Finding Patient Service Representative Jobs
Target large health systems over small practices
Major healthcare networks like HCA Healthcare, Ascension, and Tenet have established H-1B programs and legal teams. Small medical offices rarely have the resources or processes for visa sponsorship.
Highlight healthcare administration degree requirements
Patient Service Representative roles at hospitals often require specialized knowledge of medical billing, HIPAA compliance, and insurance systems that directly tie to your degree in healthcare administration or business.
Apply to academic medical centers
University hospitals like Johns Hopkins, UCLA Medical Center, and Mass General Brigham are cap-exempt H-1B employers, meaning no lottery system and faster processing for Patient Service Representative positions.
Emphasize multilingual skills in applications
Hospitals in diverse markets actively seek Patient Service Representatives who speak multiple languages. This creates a stronger business case for sponsorship when you can serve specific patient populations.
Consider specialized patient service roles first
Positions like Patient Financial Counselor or Insurance Verification Specialist often have clearer degree requirements than general Patient Service Representative roles, making the specialty occupation argument stronger for H-1B applications.
Network through healthcare professional associations
Join organizations like NAHAM (National Association of Healthcare Access Management) to connect with hiring managers at hospitals that regularly sponsor visas for patient service roles.
Frequently Asked Questions
Do Patient Service Representative jobs qualify for H-1B sponsorship?
Yes, Patient Service Representative positions at hospitals and large healthcare systems regularly qualify for H-1B sponsorship. These roles require specialized knowledge of medical billing, insurance systems, and healthcare regulations that directly relate to a bachelor's degree in healthcare administration, business, or related field.
What degree do I need for H-1B sponsorship as a Patient Service Representative?
Most sponsored Patient Service Representative positions require a bachelor's degree in healthcare administration, business administration, health information management, or a related field. The degree requirement must be specific to the role's complexity, involving medical coding, insurance verification, and regulatory compliance knowledge.
How to find Patient Service Representative jobs with visa sponsorship?
To find Patient Service Representative jobs with visa sponsorship, use Migrate Mate, which specializes in connecting international candidates with healthcare employers offering sponsorship. Focus on hospitals, medical centers, and large healthcare systems that commonly sponsor H-1B and other work visas for patient service roles. These employers often need bilingual representatives and have established visa sponsorship programs.
Which healthcare employers sponsor H-1B visas for patient service roles?
Large health systems like Kaiser Permanente, HCA Healthcare, Mayo Clinic, Cleveland Clinic, and university hospitals regularly sponsor H-1B visas for Patient Service Representatives. Academic medical centers are particularly attractive because they're cap-exempt, avoiding the H-1B lottery system entirely.
Can I get sponsored for entry-level Patient Service Representative positions?
Entry-level positions at small clinics rarely qualify for H-1B sponsorship because they don't require specialized knowledge. However, Patient Service Representative roles at major hospitals involving complex billing systems, insurance authorization, and regulatory compliance can qualify even for recent graduates with relevant degrees.
What's the approval rate for Patient Service Representative H-1B petitions?
Healthcare administration roles, including Patient Service Representatives at hospitals, typically see H-1B approval rates of 85-90% when properly documented. The key is demonstrating that the position requires specialized knowledge of medical billing systems, HIPAA compliance, and insurance processes that directly relate to your degree.
What is the prevailing wage requirement for sponsored Patient Service Representative jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.