Sales and Service Manager Jobs in USA with Visa Sponsorship
Sales and Service Manager roles qualify for H-1B visa sponsorship as a specialty occupation when backed by a relevant bachelor's degree in business, marketing, or a related field. Employers file a Labor Condition Application before sponsorship begins, and many active sponsors appear in DOL public disclosure data.
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Get Access To All JobsBe Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
- Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
- Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
- Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
- Manage selling support, including the stockroom, signing, equipment, and merchandising
- Support other operational areas such as OMNI, Style, and Asset Protection
- Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
- Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
- Work a flexible retail schedule, including days, evenings, holidays, and weekends
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- In addition to the essential duties mentioned above, other duties may be assigned
Skills You Will Need
Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
Communication Skills: Consistently clear and effective communicator, writer, and presenter
Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
Who You Are
Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
Candidates with a High School diploma or equivalent are encouraged to apply.
- 3-5 years of management experience in retail
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule based on department and company needs
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
- Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
- Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
- Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
- Manage selling support, including the stockroom, signing, equipment, and merchandising
- Support other operational areas such as OMNI, Style, and Asset Protection
- Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
- Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
- Work a flexible retail schedule, including days, evenings, holidays, and weekends
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- In addition to the essential duties mentioned above, other duties may be assigned
Skills You Will Need
Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
Communication Skills: Consistently clear and effective communicator, writer, and presenter
Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
Who You Are
Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
Candidates with a High School diploma or equivalent are encouraged to apply.
- 3-5 years of management experience in retail
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
- Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule based on department and company needs
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
Access the full menu of benefits offerings here.
About us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.
See all 45+ Sales and Service Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Sales and Service Manager roles.
Get Access To All JobsTips for Finding Visa Sponsorship as a Sales and Service Manager
Frame your degree for specialty occupation
Consular officers and USCIS adjudicators look for a direct connection between your degree field and the managerial role. A business or marketing degree maps cleanly, but a general arts degree needs supporting coursework or credentials to close the gap.
Search DOL filings for active sponsors
Filter OFLC public disclosure data by the Sales and Service Manager occupation to find employers who have recently certified LCAs for this role. That filing history signals they already understand the sponsorship process, which shortens your negotiation.
Use Migrate Mate to target verified sponsors
Migrate Mate lists employers with confirmed LCA filing history for Sales and Service Manager roles, so you spend time applying to companies that have already committed to sponsorship rather than guessing from generic job postings.
Clarify the LCA prevailing wage before accepting
Your employer must file an LCA certifying your offered pay meets the prevailing wage for your location and role level. Run the OFLC Wage Search using the correct metropolitan area before you accept an offer so there are no surprises at the USCIS stage.
Get the job description aligned with O*NET
Ask HR to match the written job description to the O*NET profile for Sales and Service Managers before the I-129 is filed. Vague or operational-sounding duties that read as supervisory rather than managerial are a common source of specialty occupation RFEs.
Account for H-1B cap timing in your start date
H-1B petitions are subject to an annual cap and lottery with rules that have changed recently. If you aren't already in H-1B status, your earliest possible employment start date is October 1 of the fiscal year following selection, so plan offer negotiations accordingly.
Frequently Asked Questions
Does a Sales and Service Manager role qualify as a specialty occupation for H-1B purposes?
It can, but it isn't automatic. USCIS requires that the position normally demands a bachelor's degree in a specific field, not just any degree. A Sales and Service Manager role supported by a business, marketing, or management degree typically qualifies, but broadly worded job descriptions that allow any bachelor's degree can trigger a Request for Evidence.
Which visa types realistically cover Sales and Service Manager sponsorship?
H-1B is the most common path for employer-sponsored Sales and Service Manager roles. Australian citizens can pursue the E-3 visa, which has no lottery and a cap that has never been exhausted. Canadian and Mexican nationals may qualify under TN visa if the role maps to a USMCA-listed profession. Each visa requires a qualifying degree and a U.S. job offer.
How do I find employers who actively sponsor Sales and Service Manager visa candidates?
Migrate Mate shows employers with verified LCA filing history for this role, so you can browse companies that have already navigated the sponsorship process. That's a faster signal than sorting through job postings that mention sponsorship without any filing record behind them.
Does my degree field matter for a Sales and Service Manager H-1B petition?
Yes, and it matters more than most candidates expect. USCIS reviews whether your specific degree field relates directly to the duties of the role. A degree in business administration, marketing, or operations management supports the petition well. A degree in an unrelated field, even at the same level, can result in a denial or RFE even if you have years of relevant experience.
Can a Sales and Service Manager role lead to a green card through employment?
Yes. EB-2 requires an advanced degree or exceptional ability, and EB-3 covers skilled workers with two or more years of experience and no strict degree minimum. Most employer-sponsored green cards at this level go through PERM labor certification first, where the employer must demonstrate no qualified U.S. workers are available for the position. Priority date backlogs vary significantly by country of birth.
What is the prevailing wage requirement for sponsored Sales and Service Manager jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.