Software Support Specialist Jobs in USA with Visa Sponsorship
Software Support Specialists are hired on H-1B, TN, and E-3 visas when the role requires a computer science or information systems degree. Employers file an LCA and I-129 on your behalf, typically within four to eight weeks of an accepted offer. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Financial Management Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens.
This role provides software support for Tyler clients in the use, functionality, and understanding of our products and databases.
If you have the following competencies we want to talk to you:
- Strong desire to work with a team that has common goals
- Passion for helping clients and building rapport
- Desire to work in a fast-paced environment where every day offers diverse questions
- Aptitude for problem solving and thinking out-of-the-box.
Responsibilities
- Troubleshoots and resolves client’s online and phone inquiries regarding software issues, while providing excellent customer service.
- Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
- Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
- Collaborates on client issues with the development team for issue resolution as needed.
- Commits to expanding technology skills, and knowledge of Tyler products.
- Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
- Performs other duties as assigned.
QUALIFICATIONS
- Bachelor's degree in a related field or equivalent experience.
- Excellent interpersonal skills.
- Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
- Strong organizational skills.
- Effective analytical ability, particularly in a technical environment.
- Excellent written and verbal communication skills.
- Knowledgeable with Microsoft Office.
- Must be willing to come into the office at least 3 times a week.
- Must be able to work an occasional 11 am to 8 pm ET shift.
- 5% travel.
INTRODUCTION
Come and join our team of intelligent and motivated support professionals at Tyler Technologies. In this challenging role, you will assist our clients all over the country with their ERP Financial Management Suite. Tyler Technologies is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens.
This role provides software support for Tyler clients in the use, functionality, and understanding of our products and databases.
If you have the following competencies we want to talk to you:
- Strong desire to work with a team that has common goals
- Passion for helping clients and building rapport
- Desire to work in a fast-paced environment where every day offers diverse questions
- Aptitude for problem solving and thinking out-of-the-box.
Responsibilities
- Troubleshoots and resolves client’s online and phone inquiries regarding software issues, while providing excellent customer service.
- Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
- Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s).
- Collaborates on client issues with the development team for issue resolution as needed.
- Commits to expanding technology skills, and knowledge of Tyler products.
- Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
- Performs other duties as assigned.
QUALIFICATIONS
- Bachelor's degree in a related field or equivalent experience.
- Excellent interpersonal skills.
- Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues.
- Strong organizational skills.
- Effective analytical ability, particularly in a technical environment.
- Excellent written and verbal communication skills.
- Knowledgeable with Microsoft Office.
- Must be willing to come into the office at least 3 times a week.
- Must be able to work an occasional 11 am to 8 pm ET shift.
- 5% travel.
How to Get Visa Sponsorship as a Software Support Specialist
Target employers with a history of filing
Not every company that posts software support roles sponsors visas. Focus on mid-size and enterprise technology firms, managed service providers, and SaaS companies, which file LCAs regularly and have established immigration processes in place.
Clarify sponsorship early, not after the offer
Asking about sponsorship after an offer creates friction. Raise it during the first recruiter screen by confirming the role is open to candidates who require visa sponsorship, which saves time for both you and the hiring team.
Prepare documentation your employer will need
Your employer's immigration attorney will request your degree transcripts, passport, resume, and employment history. Having these ready before they ask reduces delays and demonstrates the organizational skills that software support roles require.
Use Migrate Mate to find sponsors efficiently
Migrate Mate lists software support roles from employers actively open to visa sponsorship, filtering out postings where sponsorship isn't available. Browsing there cuts the time spent screening unsponsored listings before applying.
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Get Access To All JobsFrequently Asked Questions
Does a Software Support Specialist role qualify for H-1B sponsorship?
It can, but it depends on how the employer defines the role. USCIS requires a specialty occupation, meaning the position must normally require at least a bachelor's degree in a specific field like computer science or information systems. Roles framed around general technical troubleshooting without a degree requirement may not qualify. Positions that involve software configuration, system integration, or enterprise application support are more likely to meet the standard.
What visa types are commonly used to sponsor Software Support Specialists?
H-1B is the most common, though it requires winning the annual lottery. Australian citizens can pursue the E-3, which has no lottery and significantly shorter processing times. Canadian and Mexican nationals may qualify for TN status under the USMCA if the role is classified under a qualifying computer systems category. Each visa type requires employer sponsorship and a certified Labor Condition Application filed with the Department of Labor before the visa petition.
Do I need a computer science degree specifically, or will a related field work?
A computer science degree is the clearest fit, but USCIS accepts degrees in information systems, information technology, management information systems, and closely related fields. What matters is whether the degree aligns with the specific duties of the role. If your degree is in a less directly related field, relevant work experience and professional certifications can sometimes supplement the educational requirement, though this is evaluated case by case by the adjudicating officer.
How competitive is H-1B sponsorship for software support roles compared to software engineering?
Software support roles face the same lottery odds as any other H-1B petition since USCIS selects randomly across all cap-subject filings. However, some software support positions may qualify for cap-exempt status if the employer is a nonprofit research organization, university, or affiliated entity. The bigger distinction is approval rates: roles with clear specialty occupation definitions tied to a specific degree field are more likely to be approved even if selected in the lottery.
Where can I find Software Support Specialist jobs where the employer is already open to sponsorship?
Migrate Mate is built specifically for this, listing software support and related technical roles from employers who have indicated openness to visa sponsorship. Rather than applying broadly and discovering sponsorship isn't available after multiple interview rounds, Migrate Mate lets you filter from the start, which is especially useful if you're working against an OPT expiration or a 60-day grace period deadline.
What is the prevailing wage requirement for sponsored Software Support Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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