Software Support Specialist Jobs in USA with Visa Sponsorship
Software Support Specialists are hired on H-1B visa, TN visa, and E-3 visas when the role requires a computer science or information systems degree. Employers file an LCA and I-129 on your behalf, typically within four to eight weeks of an accepted offer. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsPosition Overview
The Information Technology and Software Support series encompasses multiple levels of full-time and part-time hourly, technical positions that work in a variety of contexts. They will provide internal and external client software support and training to our government, commercial, utility, and not for profit organizations. This includes utilizing the tools, services and solutions needed to effectively install, configure, maintain, train, support and optimize all client computer hardware and custom developed software locally and remotely. Software support and training can occur at the Davey office or on location with the client and may require travel.
Analyze, resolve, and assist clients to manage their resources and assets using custom developed proprietary software programs in a timely and accurate fashion, and provide end user training where required. Software support specialists will perform various service duties and handle service requests including:
- Work effectively in a variety of computer systems and software applications
- Oversee installation, configure, maintenance, training and support of end user custom software
- Install, configure, support and troubleshoot mobile devices (phones, tablets, etc.)
- Understand the contract needs and specifications of clients and their customers to develop appropriate solutions
- Recommend, schedule, and perform client software improvements, upgrades, and/or purchases
- Organize and develop efficient daily work assignments from start to completion
- Analyze data requests and design appropriate solutions
- Understand and apply per client specifications applicable regulations and compliance standards
- Program systems to meet client and/or project specifications
- Provide support to product users positively and effectively
- Ability to work independently and with attention to detail
- Ability to effectively prioritize and execute tasks
- Adept at reading, writing, and interpreting technical documentation and procedure manuals
- Ability to present ideas and solutions in both technical and non-technical language
- Learn emerging technologies and constantly upgrade knowledge of software and operating systems
- Understand and follow company policies, procedures and work rules
- React appropriately in an emergency situation
- Perform all duties as required in a professional manner
- Report timely and accurately to supervisor
Job Duties
Competency:
- Safety
- Observe and follow safety and security procedures
- Determine and apply appropriate action using guidelines and training
- Report and correct unsafe and potentially unsafe conditions
- Use and maintain equipment and materials properly
- Quality
- Meet job duty requirements
- Attain project specific quality control standards
- Follow applicable laws and regulations
- Uphold organizational ethics and policies
- Actively participate in community and professional development events
- Team Work
- Balance team and individual responsibilities
- Give and listen to feedback
- Participate in and conduct employee training and staff meetings
- Respond appropriately and in a timely manner to requests for service and assistance
- Contribute to building a productive team environment
- Communication
- Speak clearly and accurately in positive and negative situations
- Listen and obtain clarification, interpret oral information
- Accurately read and interpret written information
- Write clearly and accurately
- Responds appropriately and accurately to questions
- Participate constructively in meetings
Qualifications
An individual must be able to perform each essential job duty consistently and satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Four year degree in Computer Science, Information Technology or related discipline or an equivalent combination of education and experience in a similar position
- Knowledge and proficiency in the principles, techniques and applications of Database Programming
- Strong interpersonal and communication skills (verbal and written)
- Hands-on software and hardware troubleshooting experience
- Strong skills and experience with at least one of the following areas of expertise:
- Software Technical Support and Training
- Database Programming: experience with two or more database programming languages including MS Access, SQL Server, PostgreSQL, or others
- Application Programming: experience with basic programming knowledge and the ability to develop functions and write custom applications in one or more scripting languages
Language Ability: Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Write reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability: Perform basic arithmetic computations. Advanced mathematical capabilities may be required by project.
Reasoning Ability: Solve practical problems and deal with a variety of multiple variables in varied situations. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Advanced proficiency in a variety of both common and specific computer systems or software programs is necessary to complete job duties in line with the Education and Qualifications section listed above.
Certificates and Licenses: Obtain and maintain required licenses and certifications.
Supervisory Responsibilities: The Lead IT and Software Support Analyst carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
The Senior IT Software Support Analyst, the Software Support Specialist, and Technician have no supervisory responsibilities.
Additional Information
Work Environment: The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this Job. While performing the duties of this Job, the employee is regularly exposed to:
- Noise level and environmental changes in the work environment
- Varied indoor temperature changes
- Distractions and Interruptions
- Multi-tasking
Demands: The demands described here are representative of those that must be met by an employee to perform the essential functions of this job.
- Use hands and arms to write, type, file and organize
- See, observe and respond to visual messages
- Hear, observe and respond to instructions, messages and other oral communication
- Adjust quickly and efficiently from task to task with little or no effort
- Speak clearly in a professional and understandable manner
- Bend, reach, hold, grasp, sort and organize
- Perform in the presence of distractions or work challenges
- Regular and timely attendance
- Participate in employee and professional training events
- Maintain a neat, clean, and professional appearance, wearing appropriate well-maintained attire and practicing good personal hygiene
Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.
Company Overview
Employee Development & Advancement
The following describes the specific levels associated with the IT Software Support series:
- IT and Software Support Technician/Specialist: This is the entry level of the series and may require little to no direct experience. Individuals working at this level are expected to progressively learn and apply technical information and skills under general supervision. Under most circumstances, work assignments involve applying routine procedures to solve common challenges. Work quality and ability is expected to increase and the need for supervision is expected to decrease with time.
- IT and Software Support Analyst: This is the experienced level of the series, and technical certification and licensing may be required to advance to this level. Individuals working at this level are expected to be proficient at the common skills, policies and processes; are primarily self-directed and deliver high quality work products. Work assignments may vary from routine to unusual. Leadership development begins at this level, as employees may be expected to train and mentor teammates, work more directly with clients, and represent the company and the client at professional meetings.
- Lead IT and Software Support Analyst: This is the supervisory level of the series, and advanced technical certification and licensing may be required to advance to this level. Individuals working at this level are expected to have mastery over the common skills, policies and processes; are primarily self-directed and capable of supervising others to deliver high quality work products. Leadership skills are required in order to supervise, train, assign work and (if necessary) discipline direct reports. This level will require extensive contact and communication with clients to report on the status of projects, identify problems and develop solutions. Individuals will represent the company and the client at professional meetings and will communicate ideas, technical information and industry intelligence as appropriate.
- Senior IT and Software Support Analyst: This is the advanced (non-supervisory) level of the series, and advanced technical certification and licensing is required to advance to this level. Individuals working at this level are expected to have mastery over the common skills, policies and processes, are primarily self-directed and capable of applying high level technical information to develop solutions for our clients. Leadership skills are required in order to mentor teammates, communicate internally and work more directly with clients. This level will require extensive contact and communication with clients to report on the status of projects, identify problems and develop solutions. Individuals will represent the company and the client at professional meetings and will communicate ideas, technical information and industry intelligence as appropriate.
Divisional Overview
The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.
Davey Resource Group, Inc., is a leader in the natural resource, environmental, and forestry consulting industries throughout the United States. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. To learn more, visit Davey.com.
Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.
If you need assistance at any time, please contact us at 1-877-411-7601 or at Recruiting@davey.com.
Employment Type: Permanent
Job Type: Full Time
Travel Expectations: None
Locations: Kent, OH, Kent, OH, Kent, OH, Kent, OH, Kent, OH
Additional Locations: Kent, OH
Work Site: On Site
Req ID: 224248
Position Overview
The Information Technology and Software Support series encompasses multiple levels of full-time and part-time hourly, technical positions that work in a variety of contexts. They will provide internal and external client software support and training to our government, commercial, utility, and not for profit organizations. This includes utilizing the tools, services and solutions needed to effectively install, configure, maintain, train, support and optimize all client computer hardware and custom developed software locally and remotely. Software support and training can occur at the Davey office or on location with the client and may require travel.
Analyze, resolve, and assist clients to manage their resources and assets using custom developed proprietary software programs in a timely and accurate fashion, and provide end user training where required. Software support specialists will perform various service duties and handle service requests including:
- Work effectively in a variety of computer systems and software applications
- Oversee installation, configure, maintenance, training and support of end user custom software
- Install, configure, support and troubleshoot mobile devices (phones, tablets, etc.)
- Understand the contract needs and specifications of clients and their customers to develop appropriate solutions
- Recommend, schedule, and perform client software improvements, upgrades, and/or purchases
- Organize and develop efficient daily work assignments from start to completion
- Analyze data requests and design appropriate solutions
- Understand and apply per client specifications applicable regulations and compliance standards
- Program systems to meet client and/or project specifications
- Provide support to product users positively and effectively
- Ability to work independently and with attention to detail
- Ability to effectively prioritize and execute tasks
- Adept at reading, writing, and interpreting technical documentation and procedure manuals
- Ability to present ideas and solutions in both technical and non-technical language
- Learn emerging technologies and constantly upgrade knowledge of software and operating systems
- Understand and follow company policies, procedures and work rules
- React appropriately in an emergency situation
- Perform all duties as required in a professional manner
- Report timely and accurately to supervisor
Job Duties
Competency:
- Safety
- Observe and follow safety and security procedures
- Determine and apply appropriate action using guidelines and training
- Report and correct unsafe and potentially unsafe conditions
- Use and maintain equipment and materials properly
- Quality
- Meet job duty requirements
- Attain project specific quality control standards
- Follow applicable laws and regulations
- Uphold organizational ethics and policies
- Actively participate in community and professional development events
- Team Work
- Balance team and individual responsibilities
- Give and listen to feedback
- Participate in and conduct employee training and staff meetings
- Respond appropriately and in a timely manner to requests for service and assistance
- Contribute to building a productive team environment
- Communication
- Speak clearly and accurately in positive and negative situations
- Listen and obtain clarification, interpret oral information
- Accurately read and interpret written information
- Write clearly and accurately
- Responds appropriately and accurately to questions
- Participate constructively in meetings
Qualifications
An individual must be able to perform each essential job duty consistently and satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Four year degree in Computer Science, Information Technology or related discipline or an equivalent combination of education and experience in a similar position
- Knowledge and proficiency in the principles, techniques and applications of Database Programming
- Strong interpersonal and communication skills (verbal and written)
- Hands-on software and hardware troubleshooting experience
- Strong skills and experience with at least one of the following areas of expertise:
- Software Technical Support and Training
- Database Programming: experience with two or more database programming languages including MS Access, SQL Server, PostgreSQL, or others
- Application Programming: experience with basic programming knowledge and the ability to develop functions and write custom applications in one or more scripting languages
Language Ability: Read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Write reports, business correspondence, and procedure manuals. Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Math Ability: Perform basic arithmetic computations. Advanced mathematical capabilities may be required by project.
Reasoning Ability: Solve practical problems and deal with a variety of multiple variables in varied situations. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Advanced proficiency in a variety of both common and specific computer systems or software programs is necessary to complete job duties in line with the Education and Qualifications section listed above.
Certificates and Licenses: Obtain and maintain required licenses and certifications.
Supervisory Responsibilities: The Lead IT and Software Support Analyst carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
The Senior IT Software Support Analyst, the Software Support Specialist, and Technician have no supervisory responsibilities.
Additional Information
Work Environment: The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this Job. While performing the duties of this Job, the employee is regularly exposed to:
- Noise level and environmental changes in the work environment
- Varied indoor temperature changes
- Distractions and Interruptions
- Multi-tasking
Demands: The demands described here are representative of those that must be met by an employee to perform the essential functions of this job.
- Use hands and arms to write, type, file and organize
- See, observe and respond to visual messages
- Hear, observe and respond to instructions, messages and other oral communication
- Adjust quickly and efficiently from task to task with little or no effort
- Speak clearly in a professional and understandable manner
- Bend, reach, hold, grasp, sort and organize
- Perform in the presence of distractions or work challenges
- Regular and timely attendance
- Participate in employee and professional training events
- Maintain a neat, clean, and professional appearance, wearing appropriate well-maintained attire and practicing good personal hygiene
Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.
Company Overview
Employee Development & Advancement
The following describes the specific levels associated with the IT Software Support series:
- IT and Software Support Technician/Specialist: This is the entry level of the series and may require little to no direct experience. Individuals working at this level are expected to progressively learn and apply technical information and skills under general supervision. Under most circumstances, work assignments involve applying routine procedures to solve common challenges. Work quality and ability is expected to increase and the need for supervision is expected to decrease with time.
- IT and Software Support Analyst: This is the experienced level of the series, and technical certification and licensing may be required to advance to this level. Individuals working at this level are expected to be proficient at the common skills, policies and processes; are primarily self-directed and deliver high quality work products. Work assignments may vary from routine to unusual. Leadership development begins at this level, as employees may be expected to train and mentor teammates, work more directly with clients, and represent the company and the client at professional meetings.
- Lead IT and Software Support Analyst: This is the supervisory level of the series, and advanced technical certification and licensing may be required to advance to this level. Individuals working at this level are expected to have mastery over the common skills, policies and processes; are primarily self-directed and capable of supervising others to deliver high quality work products. Leadership skills are required in order to supervise, train, assign work and (if necessary) discipline direct reports. This level will require extensive contact and communication with clients to report on the status of projects, identify problems and develop solutions. Individuals will represent the company and the client at professional meetings and will communicate ideas, technical information and industry intelligence as appropriate.
- Senior IT and Software Support Analyst: This is the advanced (non-supervisory) level of the series, and advanced technical certification and licensing is required to advance to this level. Individuals working at this level are expected to have mastery over the common skills, policies and processes, are primarily self-directed and capable of applying high level technical information to develop solutions for our clients. Leadership skills are required in order to mentor teammates, communicate internally and work more directly with clients. This level will require extensive contact and communication with clients to report on the status of projects, identify problems and develop solutions. Individuals will represent the company and the client at professional meetings and will communicate ideas, technical information and industry intelligence as appropriate.
Divisional Overview
The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.
Davey Resource Group, Inc., is a leader in the natural resource, environmental, and forestry consulting industries throughout the United States. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. To learn more, visit Davey.com.
Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.
If you need assistance at any time, please contact us at 1-877-411-7601 or at Recruiting@davey.com.
Employment Type: Permanent
Job Type: Full Time
Travel Expectations: None
Locations: Kent, OH, Kent, OH, Kent, OH, Kent, OH, Kent, OH
Additional Locations: Kent, OH
Work Site: On Site
Req ID: 224248
See all 99+ Software Support Specialist jobs
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Get Access To All JobsTips for Finding Visa Sponsorship as a Software Support Specialist
Frame your degree as a match for the role
H-1B and E-3 sponsorship requires a specialty occupation, meaning your degree field must align directly with software support. A computer science, information systems, or software engineering degree is the strongest fit for this role.
Target employers with a history of filing
Not every company that posts software support roles sponsors visas. Focus on mid-size and enterprise technology firms, managed service providers, and SaaS companies, which file LCAs regularly and have established immigration processes in place.
Clarify sponsorship early, not after the offer
Asking about sponsorship after an offer creates friction. Raise it during the first recruiter screen by confirming the role is open to candidates who require visa sponsorship, which saves time for both you and the hiring team.
Understand your current status timeline
If you're on OPT or a grace period, your start date matters as much as the offer itself. Confirm the employer can file your H-1B petition or LCA within a timeframe that keeps you in valid status throughout the transition.
Prepare documentation your employer will need
Your employer's immigration attorney will request your degree transcripts, passport, resume, and employment history. Having these ready before they ask reduces delays and demonstrates the organizational skills that software support roles require.
Use Migrate Mate to find sponsors efficiently
Migrate Mate lists software support roles from employers actively open to visa sponsorship, filtering out postings where sponsorship isn't available. Browsing there cuts the time spent screening unsponsored listings before applying.
Frequently Asked Questions
Does a Software Support Specialist role qualify for H-1B sponsorship?
It can, but it depends on how the employer defines the role. USCIS requires a specialty occupation, meaning the position must normally require at least a bachelor's degree in a specific field like computer science or information systems. Roles framed around general technical troubleshooting without a degree requirement may not qualify. Positions that involve software configuration, system integration, or enterprise application support are more likely to meet the standard.
What visa types are commonly used to sponsor Software Support Specialists?
H-1B visa is the most common, though it requires winning the annual lottery. Australian citizens can pursue the E-3, which has no lottery and significantly shorter processing times. Canadian and Mexican nationals may qualify for TN visa status under the USMCA if the role is classified under a qualifying computer systems category. Each visa type requires employer sponsorship and a certified Labor Condition Application filed with the Department of Labor before the visa petition.
Do I need a computer science degree specifically, or will a related field work?
A computer science degree is the clearest fit, but USCIS accepts degrees in information systems, information technology, management information systems, and closely related fields. What matters is whether the degree aligns with the specific duties of the role. If your degree is in a less directly related field, relevant work experience and professional certifications can sometimes supplement the educational requirement, though this is evaluated case by case by the adjudicating officer.
How competitive is H-1B sponsorship for software support roles compared to software engineering?
Software support roles face the same lottery odds as any other H-1B petition since USCIS selects randomly across all cap-subject filings. However, some software support positions may qualify for cap-exempt status if the employer is a nonprofit research organization, university, or affiliated entity. The bigger distinction is approval rates: roles with clear specialty occupation definitions tied to a specific degree field are more likely to be approved even if selected in the lottery.
Where can I find Software Support Specialist jobs where the employer is already open to sponsorship?
Migrate Mate is built specifically for this, listing software support and related technical roles from employers who have indicated openness to visa sponsorship. Rather than applying broadly and discovering sponsorship isn't available after multiple interview rounds, Migrate Mate lets you filter from the start, which is especially useful if you're working against an OPT expiration or a 60-day grace period deadline.
What is the prevailing wage requirement for sponsored Software Support Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
See which Software Support Specialist employers are hiring and sponsoring visas right now.
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