Software Support Specialist Jobs in USA with Visa Sponsorship
Software Support Specialists are hired on H-1B visa, TN visa, and E-3 visas when the role requires a computer science or information systems degree. Employers file an LCA and I-129 on your behalf, typically within four to eight weeks of an accepted offer. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsINTRODUCTION
As a Veterinary Software Support Specialist, you will perform a variety of software-related activities, providing information, resolving issues and ensuring satisfaction.
ROLE AND RESPONSIBILITIES
- You will provide customer technical support for software products and services.
- You will support may consist of answering customer questions, explaining products and services, instructing in use of equipment, troubleshooting and repairing system, database or data communication issues, or other priorities.
- You will determine customer needs, researches and provides solutions, coordinating with other team members as needed.
- You will ensure ongoing customer satisfaction and continuing strong customer relationships.
- You will support quality management system and other compliance requirements.
- You will respond to requests, answer questions, issues, problems and concerns.
BASIC QUALIFICATIONS
- Must have 1+ years experience with ezyVet software OR
- Must have 1+ years experience in a technical customer support role (Vet Radar, Smartflow, etc).
- High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred.
- High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
- Technical record keeping management skills.
- Reasoning and analytical skills to resolve issues.
- Phone skills, with ability to establish rapport.
- Attention to detail.
- Organized with ability to multi-task.
- Ability to work independently and as part of a team.
- Supervisory skills, if a lead position.
- Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. Ability to communicate verbally on phone and in person.
- Personal computer skills, including Microsoft Office.
- Fluency in the English language.
- Extended hours may be required (holidays, weekends based on need).
PREFERRED QUALIFICATIONS
What you can expect from us:
- Hourly rate of $22.00 per hour
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
- This position is a hybrid role with a requirement of being in our Frisco, TX office 3x per week with Wednesday being mandatory.
If you’re looking for a role that’ll challenge you, offers a great culture, while helping an amazing industry, we’d love to hear from you!
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
INTRODUCTION
As a Veterinary Software Support Specialist, you will perform a variety of software-related activities, providing information, resolving issues and ensuring satisfaction.
ROLE AND RESPONSIBILITIES
- You will provide customer technical support for software products and services.
- You will support may consist of answering customer questions, explaining products and services, instructing in use of equipment, troubleshooting and repairing system, database or data communication issues, or other priorities.
- You will determine customer needs, researches and provides solutions, coordinating with other team members as needed.
- You will ensure ongoing customer satisfaction and continuing strong customer relationships.
- You will support quality management system and other compliance requirements.
- You will respond to requests, answer questions, issues, problems and concerns.
BASIC QUALIFICATIONS
- Must have 1+ years experience with ezyVet software OR
- Must have 1+ years experience in a technical customer support role (Vet Radar, Smartflow, etc).
- High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred.
- High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships.
- Technical record keeping management skills.
- Reasoning and analytical skills to resolve issues.
- Phone skills, with ability to establish rapport.
- Attention to detail.
- Organized with ability to multi-task.
- Ability to work independently and as part of a team.
- Supervisory skills, if a lead position.
- Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. Ability to communicate verbally on phone and in person.
- Personal computer skills, including Microsoft Office.
- Fluency in the English language.
- Extended hours may be required (holidays, weekends based on need).
PREFERRED QUALIFICATIONS
What you can expect from us:
- Hourly rate of $22.00 per hour
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
- This position is a hybrid role with a requirement of being in our Frisco, TX office 3x per week with Wednesday being mandatory.
If you’re looking for a role that’ll challenge you, offers a great culture, while helping an amazing industry, we’d love to hear from you!
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Get Access To All JobsTips for Finding Visa Sponsorship as a Software Support Specialist
Frame your degree as a match for the role
H-1B and E-3 sponsorship requires a specialty occupation, meaning your degree field must align directly with software support. A computer science, information systems, or software engineering degree is the strongest fit for this role.
Target employers with a history of filing
Not every company that posts software support roles sponsors visas. Focus on mid-size and enterprise technology firms, managed service providers, and SaaS companies, which file LCAs regularly and have established immigration processes in place.
Clarify sponsorship early, not after the offer
Asking about sponsorship after an offer creates friction. Raise it during the first recruiter screen by confirming the role is open to candidates who require visa sponsorship, which saves time for both you and the hiring team.
Understand your current status timeline
If you're on OPT or a grace period, your start date matters as much as the offer itself. Confirm the employer can file your H-1B petition or LCA within a timeframe that keeps you in valid status throughout the transition.
Prepare documentation your employer will need
Your employer's immigration attorney will request your degree transcripts, passport, resume, and employment history. Having these ready before they ask reduces delays and demonstrates the organizational skills that software support roles require.
Use Migrate Mate to find sponsors efficiently
Migrate Mate lists software support roles from employers actively open to visa sponsorship, filtering out postings where sponsorship isn't available. Browsing there cuts the time spent screening unsponsored listings before applying.
Frequently Asked Questions
Does a Software Support Specialist role qualify for H-1B sponsorship?
It can, but it depends on how the employer defines the role. USCIS requires a specialty occupation, meaning the position must normally require at least a bachelor's degree in a specific field like computer science or information systems. Roles framed around general technical troubleshooting without a degree requirement may not qualify. Positions that involve software configuration, system integration, or enterprise application support are more likely to meet the standard.
What visa types are commonly used to sponsor Software Support Specialists?
H-1B visa is the most common, though it requires winning the annual lottery. Australian citizens can pursue the E-3, which has no lottery and significantly shorter processing times. Canadian and Mexican nationals may qualify for TN visa status under the USMCA if the role is classified under a qualifying computer systems category. Each visa type requires employer sponsorship and a certified Labor Condition Application filed with the Department of Labor before the visa petition.
Do I need a computer science degree specifically, or will a related field work?
A computer science degree is the clearest fit, but USCIS accepts degrees in information systems, information technology, management information systems, and closely related fields. What matters is whether the degree aligns with the specific duties of the role. If your degree is in a less directly related field, relevant work experience and professional certifications can sometimes supplement the educational requirement, though this is evaluated case by case by the adjudicating officer.
How competitive is H-1B sponsorship for software support roles compared to software engineering?
Software support roles face the same lottery odds as any other H-1B petition since USCIS selects randomly across all cap-subject filings. However, some software support positions may qualify for cap-exempt status if the employer is a nonprofit research organization, university, or affiliated entity. The bigger distinction is approval rates: roles with clear specialty occupation definitions tied to a specific degree field are more likely to be approved even if selected in the lottery.
Where can I find Software Support Specialist jobs where the employer is already open to sponsorship?
Migrate Mate is built specifically for this, listing software support and related technical roles from employers who have indicated openness to visa sponsorship. Rather than applying broadly and discovering sponsorship isn't available after multiple interview rounds, Migrate Mate lets you filter from the start, which is especially useful if you're working against an OPT expiration or a 60-day grace period deadline.
What is the prevailing wage requirement for sponsored Software Support Specialist jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.