Technical Support Representative Jobs in USA with Visa Sponsorship
Technical Support Representative roles qualify for H-1B visa sponsorship when the position requires a bachelor's degree in a directly related field like computer science or information systems. Many employers in SaaS, enterprise software, and managed services have active LCA filing histories, making this a viable path for F-1 OPT holders and international candidates. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsWhere Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
The main goal of a Senior Technical Support Representative is to provide world class technical support and training to LPL Financial Advisors and their staff for authorized LPL software products and services. This position largely interacts with equivalent levels of personnel in the Service Center department and various levels of off-site Financial Advisors in support of LPL authorized software products and services.
Responsibilities:
- Provide Tier I technical support for designated proprietary LPL software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications.
- Provide detailed and comprehensive incident documentation in LPL Financials Siebel incident tracking database.
- Proper escalation of incidents to management
- Participation in training sessions
- Cooperation on special projects
What are we looking for?
We’re looking for strong collaborators and team players who thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements
- Associates degree or equivalent work experience in a related discipline required.
- Software/Systems Skills Required/Preferred: Strong problem solving and customer service skills necessary.
- Working knowledge of PC based computer hardware and software required; experience in a software development customer service environment preferred.
- Troubleshooting Skills.
- Oral and written communication skills
- Ability to identify problems and implement solutions in a team relationship management environment
Pay Range:
$23.18-$38.63/hour
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
Where Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
The main goal of a Senior Technical Support Representative is to provide world class technical support and training to LPL Financial Advisors and their staff for authorized LPL software products and services. This position largely interacts with equivalent levels of personnel in the Service Center department and various levels of off-site Financial Advisors in support of LPL authorized software products and services.
Responsibilities:
- Provide Tier I technical support for designated proprietary LPL software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications.
- Provide detailed and comprehensive incident documentation in LPL Financials Siebel incident tracking database.
- Proper escalation of incidents to management
- Participation in training sessions
- Cooperation on special projects
What are we looking for?
We’re looking for strong collaborators and team players who thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements
- Associates degree or equivalent work experience in a related discipline required.
- Software/Systems Skills Required/Preferred: Strong problem solving and customer service skills necessary.
- Working knowledge of PC based computer hardware and software required; experience in a software development customer service environment preferred.
- Troubleshooting Skills.
- Oral and written communication skills
- Ability to identify problems and implement solutions in a team relationship management environment
Pay Range:
$23.18-$38.63/hour
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
See all 5,943+ Technical Support Representative Jobs
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Get Access To All JobsTips for Finding Technical Support Representative Jobs
Match your degree to the job posting
H-1B sponsorship for technical support roles hinges on specialty occupation status. Your degree field must directly relate to the role's technical requirements, so a computer science or information systems degree carries far more weight than a general business degree.
Research employer LCA filing history
Target companies that have filed Labor Condition Applications for technical support roles specifically, not just engineering or software roles. OFLC public disclosure data lets you confirm an employer has sponsored this exact job title before, reducing your risk of rejection.
Find sponsors through Migrate Mate
Use Migrate Mate to browse verified employers with active LCA sponsorship history for technical support roles, searchable by location and company type. This cuts out guesswork and surfaces SaaS and enterprise companies that sponsor international candidates in this category.
Front-load your STEM OPT timeline smartly
If you're on F-1 OPT, your employer must be enrolled in E-Verify to authorize STEM OPT. Confirm E-Verify enrollment before accepting an offer, since switching employers mid-extension resets your 60-day unemployment clock and your employer must sign a new I-983 training plan.
Prepare a job duties memo for the petition
Technical support roles face RFEs because USCIS scrutinizes whether daily tasks genuinely require a bachelor's degree. Work with your employer to document that your role involves system architecture, enterprise software troubleshooting, or API integrations rather than general helpdesk ticket handling.
Verify prevailing wage tier before the offer
Your employer's LCA must certify a wage at or above the DOL prevailing wage for your location and role. Use the OFLC Wage Search to look up the Level I through Level IV wage tiers for technical support in your metro area before negotiating your offer.
Frequently Asked Questions
Does a Technical Support Representative role qualify as a specialty occupation for H-1B purposes?
It depends on how the role is defined. USCIS requires that the position normally require at least a bachelor's degree in a directly related field. A technical support role tied to complex enterprise software, cloud infrastructure, or system integration is more likely to qualify than a general helpdesk position. Your employer's job description and the degree requirement language in the posting both matter significantly during adjudication.
What degree do I need to get visa sponsorship for a Technical Support Representative job?
A bachelor's degree in computer science, information systems, information technology, or a closely related technical field gives you the strongest case. Degrees in business administration or communications are unlikely to satisfy the specialty occupation requirement unless the role has highly specific technical duties. Some employers accept a combination of a two-year degree and substantial directly related work experience, though this route faces more scrutiny from USCIS.
Can I work as a Technical Support Representative on F-1 OPT or STEM OPT?
Yes, as long as the role directly relates to your STEM-designated degree field. For the 24-month STEM OPT extension, your employer must be enrolled in E-Verify and must complete an I-983 training plan outlining how the role connects to your degree. Technical support roles at SaaS or enterprise technology companies typically satisfy this alignment requirement more readily than general IT support positions at non-tech employers.
Which types of employers sponsor Technical Support Representatives for visas?
SaaS companies, enterprise software vendors, managed service providers, and cloud platform firms are the most active sponsors for this role type. These employers typically have established immigration programs and existing LCA filing history for technical support positions. Browse Migrate Mate to see which companies have verified sponsorship histories for this role, filtered by city and industry so you can target your applications strategically.
What happens to my visa status if my sponsoring employer ends my Technical Support Representative contract?
If you're on H-1B status, you have a 60-day grace period after your employment ends to find a new sponsor, file for a change of status, or depart the U.S. A new employer can begin sponsoring you once they file a new H-1B petition, and you can start work as soon as that petition is filed, with no waiting period. If you're on STEM OPT, losing your employer triggers a 60-day unemployment window that counts against your authorized 150 cumulative days.
What is the prevailing wage requirement for sponsored Technical Support Representative jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.