Trust And Safety Jobs in USA with Visa Sponsorship
Trust and Safety roles at U.S. tech companies qualify as specialty occupations under H-1B visa and E-3 visas, typically requiring a bachelor's degree in psychology, criminology, computer science, or a related field. Sponsorship is common at mid-size and large platforms with dedicated policy teams. For detailed occupation requirements, see the O*NET profile.
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Get Access To All JobsOur Mission
Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We're 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc's most important asset is our people. As the Team Lead for Trust & Safety Operations, you'll play a central role in protecting the integrity of Zocdoc's marketplace — ensuring that patients, providers, and internal partners can trust how we make and enforce Trust & Safety decisions at scale.
Trust & Safety depends on nuance, fairness, and consistency. In this role, you'll bridge strategy and frontline execution — ensuring that growth and the responsible adoption of AI never come at the expense of accuracy, accountability, or trust. You'll be a force multiplier for the team: providing the human judgment, coaching, and operational rigor that cannot be fully automated, while helping Zocdoc scale responsibly.
This is a fully remote role open to candidates based anywhere in the United States.
You'll enjoy this role if you are…
- Excited and fluent in working alongside AI tools — leveraging automation where it helps and stepping in where human judgment is critical.
- Energized by coaching others and raising the bar on quality, not just clearing your own queue.
- Comfortable making judgment calls in ambiguous, high-stakes scenarios and clearly explaining the "why" behind your decisions.
- Highly organized and motivated by smooth operations, clear expectations, and consistent processes.
- Curious about how patterns in cases, metrics, and feedback can surface deeper risks or opportunities for improvement.
- Able to balance empathy for team members and users with a clear-eyed view of risk, policy, and marketplace integrity.
Your day to day is…
- Translating strategy into action: supporting leadership in turning priorities into clear goals, workflows, and expectations for the team.
- Managing and improving AI-assisted workflows — documenting failure patterns and helping refine safeguards and escalation paths.
- Reviewing complex, escalated, or high-risk cases and partnering with ICs to reach sound, policy-aligned outcomes.
- Running or contributing to huddles, calibrations, and retrospectives — ensuring decisions are captured and followed through.
- Providing real-time coaching on case handling, documentation quality, tone, and policy interpretation.
- Monitoring operational health — including backlogs, SLAs, and error patterns — and raising flags when risks or bottlenecks emerge.
- Partnering with leadership and cross-functional stakeholders (e.g., Legal, Engineering) to clarify edge cases and sharpen playbooks and tooling.
- Supporting onboarding and ramp for new ICs through shadowing, 1:1s, and structured feedback.
You'll be successful in this role if you have…
- Experience in Trust & Safety, Operations, Risk, or a similar function where policy enforcement and sound judgment are central to the work.
- Demonstrated experience as a team lead, mentor, subject matter expert, or informal leader who has supported others' performance and development.
- Fluency with AI-assisted workflows and tools (e.g., ChatGPT, Claude, or similar); ability to immediately apply AI to accelerate and elevate team output.
- A track record of making thoughtful, risk-informed decisions with incomplete information and documenting your rationale clearly.
- Strong written and verbal communication skills — with the ability to translate complex policies into clear, operational guidance.
- Comfort with metrics and QA frameworks: reading dashboards, spotting trends, and turning insights into action.
- An ownership mindset: you proactively surface risks, drive follow-through, and care deeply about the team's outcomes and health.
Benefits
- Flexible work environment
- Competitive PTO
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer-funded match
- Corporate wellness programs with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
Zocdoc is committed to fair and equitable compensation practices. The base salary range for this role is currently $65,000 – $85,000 for remote positions only. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. This position may also be eligible for variable pay and/or equity.
About us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Job Applicant Privacy Notice
Our Mission
Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We're 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc's most important asset is our people. As the Team Lead for Trust & Safety Operations, you'll play a central role in protecting the integrity of Zocdoc's marketplace — ensuring that patients, providers, and internal partners can trust how we make and enforce Trust & Safety decisions at scale.
Trust & Safety depends on nuance, fairness, and consistency. In this role, you'll bridge strategy and frontline execution — ensuring that growth and the responsible adoption of AI never come at the expense of accuracy, accountability, or trust. You'll be a force multiplier for the team: providing the human judgment, coaching, and operational rigor that cannot be fully automated, while helping Zocdoc scale responsibly.
This is a fully remote role open to candidates based anywhere in the United States.
You'll enjoy this role if you are…
- Excited and fluent in working alongside AI tools — leveraging automation where it helps and stepping in where human judgment is critical.
- Energized by coaching others and raising the bar on quality, not just clearing your own queue.
- Comfortable making judgment calls in ambiguous, high-stakes scenarios and clearly explaining the "why" behind your decisions.
- Highly organized and motivated by smooth operations, clear expectations, and consistent processes.
- Curious about how patterns in cases, metrics, and feedback can surface deeper risks or opportunities for improvement.
- Able to balance empathy for team members and users with a clear-eyed view of risk, policy, and marketplace integrity.
Your day to day is…
- Translating strategy into action: supporting leadership in turning priorities into clear goals, workflows, and expectations for the team.
- Managing and improving AI-assisted workflows — documenting failure patterns and helping refine safeguards and escalation paths.
- Reviewing complex, escalated, or high-risk cases and partnering with ICs to reach sound, policy-aligned outcomes.
- Running or contributing to huddles, calibrations, and retrospectives — ensuring decisions are captured and followed through.
- Providing real-time coaching on case handling, documentation quality, tone, and policy interpretation.
- Monitoring operational health — including backlogs, SLAs, and error patterns — and raising flags when risks or bottlenecks emerge.
- Partnering with leadership and cross-functional stakeholders (e.g., Legal, Engineering) to clarify edge cases and sharpen playbooks and tooling.
- Supporting onboarding and ramp for new ICs through shadowing, 1:1s, and structured feedback.
You'll be successful in this role if you have…
- Experience in Trust & Safety, Operations, Risk, or a similar function where policy enforcement and sound judgment are central to the work.
- Demonstrated experience as a team lead, mentor, subject matter expert, or informal leader who has supported others' performance and development.
- Fluency with AI-assisted workflows and tools (e.g., ChatGPT, Claude, or similar); ability to immediately apply AI to accelerate and elevate team output.
- A track record of making thoughtful, risk-informed decisions with incomplete information and documenting your rationale clearly.
- Strong written and verbal communication skills — with the ability to translate complex policies into clear, operational guidance.
- Comfort with metrics and QA frameworks: reading dashboards, spotting trends, and turning insights into action.
- An ownership mindset: you proactively surface risks, drive follow-through, and care deeply about the team's outcomes and health.
Benefits
- Flexible work environment
- Competitive PTO
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer-funded match
- Corporate wellness programs with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
Zocdoc is committed to fair and equitable compensation practices. The base salary range for this role is currently $65,000 – $85,000 for remote positions only. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. This position may also be eligible for variable pay and/or equity.
About us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Job Applicant Privacy Notice
See all 12+ Trust And Safety jobs
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Get Access To All JobsTips for Finding Trust And Safety Jobs
Target platforms with scaled content ecosystems
Companies running large user-generated content platforms, social networks, or marketplaces are most likely to sponsor Trust and Safety roles. Their policy and integrity teams grow with user base, creating recurring hiring needs and established sponsorship infrastructure.
Frame your degree field carefully on visa applications
Trust and Safety spans psychology, criminology, data science, and law. Match your stated degree field to the job description's language. A mismatch between your credential and the role's specialty occupation framing is one of the most common petition complications.
Prioritize roles with a defined policy or investigation function
USCIS scrutinizes generalist Trust and Safety titles more heavily. Roles with explicit functions like content moderation policy, fraud investigation, or risk operations have a clearer specialty occupation argument and stronger approval odds for H-1B petitions.
Highlight any experience with regulatory or compliance frameworks
U.S.-based platforms face CSAM, GDPR, and DSA compliance requirements. Candidates with direct experience in regulated content environments strengthen the employer's LCA and petition by demonstrating the specialized knowledge the role genuinely requires.
Ask about the employer's prior E-3 or H-1B filing history
Employers who have sponsored Trust and Safety roles before have existing petition templates and law firm relationships. This significantly reduces approval timelines and legal friction. It is a practical question worth raising early in the hiring process.
Use Migrate Mate to find verified sponsoring employers
Not every Trust and Safety job listing discloses visa sponsorship upfront. Migrate Mate filters specifically for employers who have sponsored visas for this role category, saving significant time and reducing the risk of pursuing non-sponsoring opportunities.
Trust And Safety jobs are hiring across the US. Find yours.
Find Trust And Safety JobsFrequently Asked Questions
Does Trust and Safety qualify as a specialty occupation for H-1B or E-3 purposes?
It depends on the specific role and how the employer frames it. Positions focused on policy development, fraud analytics, or risk operations typically qualify because they require a bachelor's degree in a specific field such as psychology, computer science, or criminology. Generic content moderation roles with no degree requirement face higher USCIS scrutiny and are more likely to receive a Request for Evidence.
Which degree fields are most accepted for Trust and Safety visa petitions?
USCIS accepts a range of fields depending on the role's documented requirements. Psychology and behavioral science support roles involving user behavior analysis. Computer science or data science backgrounds suit fraud detection and risk engineering positions. Criminology, law, or public policy credentials work well for compliance and policy-focused roles. The degree must align directly with the position's stated duties, not just the job title.
How can I find Trust and Safety jobs that actually offer visa sponsorship?
Most job postings do not explicitly state whether they sponsor visas, which makes filtering manually time-consuming and unreliable. Migrate Mate aggregates Trust and Safety roles from employers with verified sponsorship histories, so you can focus your applications on companies that have successfully petitioned for this role category before rather than guessing from generic listings.
What is the H-1B approval rate for Trust and Safety petitions?
USCIS does not publish approval rates broken down by job title, so there is no definitive figure for Trust and Safety specifically. However, roles with clearly documented specialty occupation criteria, a well-matched degree, and an employer with prior petition experience consistently achieve higher approval rates. Roles lacking a defined degree requirement or with vague duties face meaningfully higher denial and RFE rates.
Can I transfer my Trust and Safety H-1B to a new employer mid-status?
Yes. Under H-1B portability rules, you can begin working for a new sponsoring employer as soon as they file a transfer petition, without waiting for USCIS approval, provided you have maintained valid status. The new employer files a fresh I-129 with an updated LCA. For E-3 holders, there is no portability provision, and you must obtain a new visa stamp before starting with the new employer.
What is the prevailing wage requirement for sponsored Trust And Safety jobs?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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