Account Manager Jobs in Grand Rapids, MI

Position Summary:

ServCorp is an industrial distributor of 3M products, as well as other adhesive, abrasive, and personal protection products. We are seeking a self-motivated, proactive Sales Account Manager who will be focused on expanding our customer base, driving revenue growth, and building long-lasting business relationships with new and existing clients. Must have previous experience selling industrial products to wholesalers, distributors, and end-users. The Sales Account Manager is responsible for driving new business growth and development and communicating the benefits of company products to drive sales. This role involves direct engagement with potential clients, presenting our industrial products, and converting leads into sales. The Sales Account Manager will focus on direct sales activities such as identifying potential customers, selling products, and maintaining positive business relationships. As part of an employee-owned company, the Sales Account Manager also contributes to the company’s overall success by thinking and acting like an owner. If you understand that sales are a numbers game and you’re someone who can combine the most at bats with the highest win percentage, then you’re the right person for this role and can maximize your compensation.

Essential Responsibilities:

• Identify and pursue new sales opportunities within targeted markets.
• Remains current on all sales processes, products, services, promotions, as available through the sales portal while adhering to company policies and procedures.
• Conduct face-to-face and virtual meetings with potential clients to build positive business relationships.
• Build and maintain a pipeline of qualified leads using company software such as Salesforce CRM.
• Present and sell our product range, emphasizing benefits and value.
• Negotiate and close sales agreements.
• Analyzes business reports for trends and communicates findings to dealer partners to develop effective business plans.
• Meet and exceed monthly, quarterly, and annual sales targets.
• Meet and exceed weekly sales activity targets.
• Communicates effectively and with urgency; responds to email and phone communications in a timely manner.
• Analyzes sales metrics; assists with creation of strategy to drive the necessary behaviors during the sales process to increase customer retention; including, but not limited to, offering higher-quality products and services.
• Serves as a liaison between the vender and ServCorp to identify and resolve issues, including but not limited to finance, ePay, and inventory.
• Utilize SalesForce to identify potential customers through inbound and outbound prospecting.

Non-Essential Responsibilities:

• Other duties as assigned.

Supervision Received:

• Specific Direction: Follows established work procedures. Receives periodic checks for performance. Refers unique questions/conditions to immediate supervisor.

Supervisory Responsibilities:

• No supervision: No supervisory responsibilities.

Education & Experience:

• Bachelor's degree in business administration preferred but not required, or equivalent education and work experience.
• Three (3) to five (5) years of experience in sales or related field.
• Industrial sales experience required, with experience selling paper products, janitorial supplies, adhesives, or other related products.

Other Knowledge, Skills & Abilities:

• Demonstrated ability to develop new business, grow existing customer accounts, and achieve sales goals.
• Self-motivated and able to work independently while spending most working time in the field.
• Strong organizational, time-management, and attention-to-detail skills.
• Strong verbal and written communication, presentation, relationship-building, and negotiation skills.
• Ability to analyze sales reports and performance metrics and use findings to guide business decisions.
• Proficiency with Salesforce CRM or a similar customer relationship management system.
• Proficiency with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint.
• Ability to manage changing priorities and perform effectively in a fast-paced environment.
• Ability to define problems, collect and analyze information, establish facts, and draw sound conclusions.
• Ability and willingness to travel up to 90% within assigned markets.
• Ability to commute to the Grand Rapids office and travel locally as required.
• Ability to work approximately one day per week in the office, with the remaining time primarily spent in the field visiting customers.

Core Competencies:

1. Management: Ability to achieve desired outcomes by organizing individuals and setting goals and priorities to deliver results.

2. Relationship Building: Ability to establish and maintain a good rapport and cooperative relationship with customers and co-workers.

3. Accountability: Acceptance of responsibility and one's own actions.

4. Self Motivated: Ability to reach a goal or perform a task with little supervision or direction.

5. Sales: Use of appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Work from home

Work Location: Hybrid remote in Grand Rapids, MI 49512