Business Operations Analyst Jobs in Tennessee

Job Requisition ID: 56758

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA.

Description

The COE Process Connect Analyst serves as a liaison and connector to the global GSC community to drive process improvements, lead ideation, support key projects and launches, and strengthen overall execution across the organization. This role leads and designs training curricula to support capability building and adoption, helps ensure training materials and documentation remain current, and partners with teams to monitor comprehension and effectiveness, continuously advancing our training curricula to strengthen learner impact and organizational readiness. In addition, the role supports compliance activities as needed, including SOX-related requirements and invoice control processes, while also providing backup operational support across systems and customer service activities. Overall, this position blends process improvement, execution, training, systems support, and compliance.

Responsibilities

• Establish connections within GSC to drive and lead process improvements, including supporting prioritization and defining value and to lead ideation engagements.
• Lead and design global training curricula, advancing our digital footprint/functionality.
• Engage on projects and initiatives (e.g. Move, E-Invoicing, Price FX, CIM) and serve on launch support teams.
• Resource for testing new functionality.
• Maintain a supportive role for SOX compliance as needed and drive automation or digital options to improve efficiency and accuracy.
• Support End-of-Month activities for NAR (Ensure all expected invoices are passed to Finance by last day of each month).
• SOX 2, 4 and 21 reporting (NA) – bimonthly.
• Monitor blocked invoices throughout the month to ensure they pass using the YBILLSALES transaction.
• Lead the evaluation of opportunities to integrate AI and automation into compliance processes.
• Ensure training curricula meets the needs of the GSC community thru monitor adoption and comprehension.
• Reinforce adoption through follow-ups, Q&A support, and structured feedback loops.
• Partner with subject matter experts to create, update, and standardize policies, procedures, and SOPs.
• Design, coordinate, and support training for Order Management teams, with emphasis on standard work, compliance requirements, and process changes.
• Develop training materials, job aids, and reference documentation to support consistent execution.
• Provide training to all new NA CSRs.
• Coordinate training subjects for global monthly CSR training / refreshers.
• Lead other training sessions as needed. E.g. Rollouts of new initiatives/launches, AI & Automation initiatives.
• Ensure training documentation and version control is properly maintained and updated to remain current (e.g. SNOW work instructions and revamped curricula).
• Approving type of material changes for products.
• Back up for Salesforce CSR support.
• Back up for SAP Support and SNOW tickets.
• Back up to monitor the Edoc Cockpit.

Qualifications

• Bachelor’s degree in business, Supply Chain, Finance, or a related field.
• Experience in project management, supply chain, compliance, or business process improvement roles.
• Project Management Experience (strong documentation, reporting, and process-mapping skills).
• Strong working knowledge of SAP.
• Solid understanding of compliance frameworks, internal controls, and risk management concepts.
• Proficiency in Microsoft Outlook and Office applications, particularly Excel and Word.
• Experience with Salesforce.
• Excellent written and verbal communication skills.
• Strong interest in AI and automation solutions.
• Strong organizational skills with the ability to manage multiple priorities.

Preferred Skills

• Belt certified or with expectation to pursue.
• Experience training and influencing frontline operational teams.
• Strong interpersonal and cross-functional engagement skills.
• High attention to detail with a structured, analytical mindset.
• Confidence facilitating discussions and driving actions to completion.
• Ability to balance compliance rigor with practical, effective operational execution.
• Continuous improvement or process excellence mindset.

Benefits

Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.

Compensation & Incentives

• Base pay plus performance-based incentive opportunities that let you share in our success.

Health & Wellness

• Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
• A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life.
• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.

Retirement & Financial Strategies

• 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.

Time Away

• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.

Growth & Development

• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.

At Eastman, we invest in the whole you—so you can bring your best self to work every day and build a future you’re proud of.

Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law.

Eastman is committed to creating a powerfully engaged workplace, where everyone can contribute to their fullest potential each day.

Nearest Major Market: Asheville

Nearest Secondary Market: Knoxville

Job Segment: Supply Chain, Risk Management, Compliance, Project Manager, SAP, Operations, Finance, Legal, Technology