Business Operations Manager Jobs in Orlando, FL
Business Operations Manager jobs in Orlando are concentrated in the tourism and hospitality corridor near International Drive, the life sciences and healthcare cluster in Lake Nona, and the tech and professional services firms anchoring downtown and the SoDo district, with demand running strong across Hospitality & Tourism. Employers actively posting right now include Hilton Grand Vacations, Truist, and JetBlue. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 84+ Business Operations Manager jobs
Position Summary:
The Manager, Customer Support Business Partner Operations is responsible for supporting and maintaining Customer Support’s strategy across all external relationships, with a specific emphasis on BPO (Business Process Outsourcing).
As a member of the Customer Support Leadership team, the Manager owns external business partner relationships, ensuring the management of BPO partners through Service Level Agreements (SLAs) and data-driven oversight mechanisms. The Manager establishes, tracks, and optimizes key performance metrics by leveraging quantitative and qualitative reporting to drive BPO partner accountability, efficiency, and continuous improvement.
The Manager collaborates with Strategic Sourcing and Legal teams throughout the BPO sourcing lifecycle, ensuring the development, negotiation, and enforcement of performance-driven contracts that align with JetBlue’s business goals and Customer expectations. As such, the role requires extensive contact center management experience, highly developed analytical abilities, and expertise in overseeing large-scale outsourced operations.
The Manager thrives in a dynamic environment, balancing leadership, business partner relationship management, and continuous performance improvement while driving excellence across multiple BPO partnerships.
Essential Responsibilities:
- Drive the strategic execution for customer support and BPO partnerships, focusing on improving partner performance, Customer satisfaction metrics, and financial outcomes.
- Lead and develop a team of supervisors to oversee BPO operations, ensure SLA compliance, and drive performance excellence.
- Lead and oversee BPO contract management in partnership with Strategic Sourcing, ensuring performance metrics and SLA compliance are defined, measured, and optimized.
- Develop closed-loop oversight processes for real-time BPO and business partner performance tracking, driving continuous accountability through data and actionable reporting.
- Identify and implement continuous improvement opportunities for BPO partners to enhance contractual compliance and operational effectiveness.
- Conduct regular Business Review meetings with JetBlue and BPO business partners, reviewing partner effectiveness, sharing best practices, and fostering alignment on goals and performance metrics.
- Collaborate with Customer Support Workforce Planning and Finance teams to develop staffing models and budget oversight for BPO operations.
- Partner with Strategic Sourcing to negotiate BPO and Contact Center contracts, incorporating competitive insights, performance requirements, and clear, executable SLA language.
- Develop and maintain clear performance dashboards to monitor business partner adherence to SLAs, driving transparency, accountability, and efficiency.
- Provide leadership support for BPO partners and crewmembers, ensuring alignment with operational goals and JetBlue’s Customer experience standards.
- Take a leadership role in the engagement and development of crewmembers, ensuring clarity of performance expectations and accountability for operational success, and in the development of crewmembers to support their engagement, growth, and goal achievement.
- Maintain compliance with all relevant BPO governance standards and federal regulations (FAA, DOT).
- Other duties as assigned, including potential oversight of other operational areas.
Minimum Experience and Qualifications:
- High School Diploma or General Education Development (GED) Diploma.
- Five (5) years of leadership or customer service experience.
- Three (3) years of experience managing BPO and Contact Center operations, including contract management, business partner oversight, and performance optimization.
- Experience developing and managing SLAs, performance dashboards, and improvement initiatives for outsourced Contact Center partners.
- Available for international overnight travel (50%).
- Currently in possession of a valid passport with the ability to travel in and out of the United States.
- Able to work flexible hours, including emergency responses on short notice.
- Must pass a ten (10) year background check and pre-employment drug test.
- Must be legally eligible to work in the country in which the position is located.
- Authorization to work in the US is required. This position is not eligible for visa sponsorship.
Preferred Experience and Qualifications:
- Bachelor's degree in business, Operations, or a related field.
- Five (5) years of experience in Contact Center management and BPO partner oversight, preferably within the airline or hospitality industries.
- Three (3) years of Project management experience.
- Three (3) years of Quality management experience.
- Three (3) years of Quantitative analysis experience.
- Three (3) years of business partner contract management and negotiation experience.
- Three (3) years of Customer service experience, preferably in the airline industry.
Crewmember Expectations:
- Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short notice
- Able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
- Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
- Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
- Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
- The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment:
- Hybrid role with travel requirements to BPO and customer support sites.
- Computer and other office equipment
Work Environment
- Traditional office environment when not traveling
Physical Effort:
- Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Position Summary:
The Manager, Customer Support Business Partner Operations is responsible for supporting and maintaining Customer Support’s strategy across all external relationships, with a specific emphasis on BPO (Business Process Outsourcing).
As a member of the Customer Support Leadership team, the Manager owns external business partner relationships, ensuring the management of BPO partners through Service Level Agreements (SLAs) and data-driven oversight mechanisms. The Manager establishes, tracks, and optimizes key performance metrics by leveraging quantitative and qualitative reporting to drive BPO partner accountability, efficiency, and continuous improvement.
The Manager collaborates with Strategic Sourcing and Legal teams throughout the BPO sourcing lifecycle, ensuring the development, negotiation, and enforcement of performance-driven contracts that align with JetBlue’s business goals and Customer expectations. As such, the role requires extensive contact center management experience, highly developed analytical abilities, and expertise in overseeing large-scale outsourced operations.
The Manager thrives in a dynamic environment, balancing leadership, business partner relationship management, and continuous performance improvement while driving excellence across multiple BPO partnerships.
Essential Responsibilities:
- Drive the strategic execution for customer support and BPO partnerships, focusing on improving partner performance, Customer satisfaction metrics, and financial outcomes.
- Lead and develop a team of supervisors to oversee BPO operations, ensure SLA compliance, and drive performance excellence.
- Lead and oversee BPO contract management in partnership with Strategic Sourcing, ensuring performance metrics and SLA compliance are defined, measured, and optimized.
- Develop closed-loop oversight processes for real-time BPO and business partner performance tracking, driving continuous accountability through data and actionable reporting.
- Identify and implement continuous improvement opportunities for BPO partners to enhance contractual compliance and operational effectiveness.
- Conduct regular Business Review meetings with JetBlue and BPO business partners, reviewing partner effectiveness, sharing best practices, and fostering alignment on goals and performance metrics.
- Collaborate with Customer Support Workforce Planning and Finance teams to develop staffing models and budget oversight for BPO operations.
- Partner with Strategic Sourcing to negotiate BPO and Contact Center contracts, incorporating competitive insights, performance requirements, and clear, executable SLA language.
- Develop and maintain clear performance dashboards to monitor business partner adherence to SLAs, driving transparency, accountability, and efficiency.
- Provide leadership support for BPO partners and crewmembers, ensuring alignment with operational goals and JetBlue’s Customer experience standards.
- Take a leadership role in the engagement and development of crewmembers, ensuring clarity of performance expectations and accountability for operational success, and in the development of crewmembers to support their engagement, growth, and goal achievement.
- Maintain compliance with all relevant BPO governance standards and federal regulations (FAA, DOT).
- Other duties as assigned, including potential oversight of other operational areas.
Minimum Experience and Qualifications:
- High School Diploma or General Education Development (GED) Diploma.
- Five (5) years of leadership or customer service experience.
- Three (3) years of experience managing BPO and Contact Center operations, including contract management, business partner oversight, and performance optimization.
- Experience developing and managing SLAs, performance dashboards, and improvement initiatives for outsourced Contact Center partners.
- Available for international overnight travel (50%).
- Currently in possession of a valid passport with the ability to travel in and out of the United States.
- Able to work flexible hours, including emergency responses on short notice.
- Must pass a ten (10) year background check and pre-employment drug test.
- Must be legally eligible to work in the country in which the position is located.
- Authorization to work in the US is required. This position is not eligible for visa sponsorship.
Preferred Experience and Qualifications:
- Bachelor's degree in business, Operations, or a related field.
- Five (5) years of experience in Contact Center management and BPO partner oversight, preferably within the airline or hospitality industries.
- Three (3) years of Project management experience.
- Three (3) years of Quality management experience.
- Three (3) years of Quantitative analysis experience.
- Three (3) years of business partner contract management and negotiation experience.
- Three (3) years of Customer service experience, preferably in the airline industry.
Crewmember Expectations:
- Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short notice
- Able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
- Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
- Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
- Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
- The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment:
- Hybrid role with travel requirements to BPO and customer support sites.
- Computer and other office equipment
Work Environment
- Traditional office environment when not traveling
Physical Effort:
- Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
See All 84 Business Operations Manager Jobs in Orlando
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Find JobsBusiness Operations Manager Job Market in Orlando
Who's Hiring
- Hilton Grand Vacations21
- Truist11
- JetBlue11
- Torrey Partners11
- Signature Aviation11
Top Industries Hiring
- Hospitality & Tourism
Business Operations Manager Jobs in Orlando: Frequently Asked Questions
How do I get a business operations manager job in Orlando?
Focus your search on Orlando's strongest hiring sectors: hospitality and theme park operations, healthcare and life sciences in Lake Nona, defense and simulation contractors near UCF's Research Park, and the growing fintech and SaaS companies downtown. Employers here value candidates who can manage cross-functional teams in high-volume, guest-facing environments. Tailoring your resume to show measurable process improvements and P&L exposure gives you a clear edge in this market.
Which companies hire business operations managers in Orlando?
Orlando business operations manager roles are posted by Hilton Grand Vacations, Truist, and JetBlue and others right now, based on current listings on Migrate Mate as of August 2026. The hiring mix in Orlando skews heavily toward large hospitality and entertainment operators, regional healthcare networks, and mid-size defense and logistics contractors that maintain significant Central Florida footprints.
Are there remote business operations manager jobs in Orlando?
Yes, though availability depends on the role, since business operations managers who oversee facilities, on-site teams, or physical supply chains tend to be on-site, while those focused on data, vendor management, or back-office process improvement are more likely to work remotely. About 34% of business operations manager openings tied to Orlando are remote or hybrid as of August 2026, with the highest share coming from tech, financial services, and SaaS employers headquartered outside Central Florida who post Orlando-area roles.
How can I get a business operations manager job in Orlando with little or no experience?
The most realistic entry path in Orlando is through coordinator or analyst roles inside the city's large hospitality and healthcare employers, where internal mobility is common and operations teams are large enough to bring in junior candidates. Companies like Orlando Health, Walt Disney World, and the major convention and resort operators regularly hire operations coordinators who can move up within two to three years. A degree in business, supply chain, or healthcare administration and any exposure to project management tools strengthens your application significantly.
Which industries hire the most business operations managers in Orlando?
The sectors hiring the most business operations managers in Orlando are Hospitality & Tourism, based on current listings on Migrate Mate as of August 2026. Orlando's economy is anchored by a uniquely large hospitality and entertainment base alongside a fast-growing healthcare corridor in Lake Nona and a defense and simulation industry clustered around the UCF area, which together sustain consistent demand for operations leadership.
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