Business Relationship Manager Jobs in Massachusetts
Business Relationship Manager jobs in Massachusetts are concentrated in financial services, healthcare, and technology, with demand at every level from associate to senior director. Boston, Worcester, and Springfield lead hiring, with established employers such as Fidelity Investments, Citizens Financial Group, and Mass General Brigham regularly seeking candidates for this role. The most in-demand specialties include commercial banking relationship management, enterprise technology account management, and healthcare client partnership. Find a role that fits below and apply directly.
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Location:
127 Public Square, Cleveland OhioKeyBank is built on trusted relationships and deep financial expertise, offering full range of retail, private wealth management, small business, commercial and investment banking products, consultation and financial advisory services. We’re committed to drive financial success of our clients and financial wellness for our communities and employees. United by a strong set of values, diverse thinking and proactive collaboration, we’re on a path of continuous improvement; modernizing our technology infrastructure, simplifying our processes and accelerating our digital transformation in a purposeful and strategic manner. Bringing together digital experience, integrated data and deep financial expertise, we offer customized, comprehensive and trusted solutions to every aspect of our clients’ financial journey.
JOB BRIEF
Serves as the senior account executive and trusted advisor for commercial clients in the healthcare industry. The Senior Healthcare RM is accountable for handling all aspects of the business development in targeted geographic area. Collaborates with other Commercial RMs, Investment Bankers, and other product partners on the development and delivery of significant ideas and solutions to meet client needs and is accountable for directing the implementation of the proposed plans. Drives financial performance through profitable cash management/deposit growth, quality credit, and other ancillary revenue opportunities. The Senior Healthcare RM possesses the capability to independently handle structuring and execution of large/complex transactions.
ESSENTIAL JOB FUNCTIONS
Sales/Service:
- A business development role primarily focused on the healthcare sector (i.e. hospitals, physician groups, outsourced healthcare services, outpatient/ambulatory services, etc.).
- Develops focused strategies for acquiring, retaining and growing targeted healthcare clients. Drives new client acquisitions by identifying and delivering holistic financial solutions to clients and through well developed and broad network of centers of influence and industry associations.
- Serves as the Trusted Financial Advisor to clients, functions as the senior Healthcare Banking client “expert” and the go-to person for the client. Deals with strategic issues including capital raising, regulatory compliance, ownership transition planning, M&A, revenue cycle management, etc.
- Champions and leads all business development efforts for specific markets and targeted prospect base.
- Viewed by the client as a senior financial strategist and shares a skilled financial perspective. Conducts client reviews, identifying opportunities for presenting unsolicited solutions/advice. Provides the client with deep knowledge in key product areas: cash management, derivatives, equipment finance etc. and utilizes a visionary approach to educate the client on Key’s capabilities.
- Identifies cross-sell opportunities and partners with other Commercial RMs, Investment Bankers, and Product Specialists to structure, coordinate and sponsor credit and non-credit products/services. Conducts collaborative client relationship reviews with product partners.
- Utilizes a consultative problem-solving approach to solving customer issues; goes beyond product needs to value-added business process improvements and opportunities in alignment with customer objectives.
- Serves as an industry expert to the Commercial Banking Team and internal partners; continually builds knowledge and capabilities within the industry segment and stays abreast of regulatory requirements, competitive and market trends.
- Contributes to strategic planning and initiatives of the healthcare team.
- Maximizes profitability of assigned portfolio by effectively selling the enterprise value Key provides.
Credit:
- Maintains outstanding functional/technical sales and credit expertise. Shares this knowledge with team members.
- Partners effectively with Credit Officers, as the first level sponsor for credit decisions.
- Leads and participates in credit processes and assumes ultimate accountability for all portfolio activities/issues ensuring sound asset quality, including underwriting, structuring and portfolio management activities.
Administrative:
- Practices disciplined use of the technology tools and procedures provided by the Corporation.
REQUIRED QUALIFICATIONS
- Bachelor’s Degree in accounting, finance or related field, or equivalent experience
- Minimum 10+ years of financial services related experience
- 5+ years of high performing experience providing financial expertise, counsel and customized solutions to healthcare clients with sales over $20 million
- Established business development skills; sought out for expertise
- Experience working in relationship management teams with a proven understanding of the importance of balancing business development and asset quality
- Extensive knowledge of bank products and above average knowledge of the healthcare industry
- Proven outstanding credit skills, analytical skills and financial acumen
- Demonstrated excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
- MBA
- Involvement in medical boards, hospitals or medical schools and/or industry organizations (HFMA, etc.)
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $123,000.00 - $257,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 10/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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See All 19 Business Relationship Manager Jobs in Massachusetts
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Find JobsBusiness Relationship Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Business Relationship Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring



Top Industries Hiring
- Fintech
- Banking & Financial Services
- Investment & Asset Management
- Law & Legal Services
What Massachusetts Employers Look For
The qualifications that appear most often in business relationship manager jobs across Massachusetts.
- Bachelor's degree in business, finance, marketing, or a related field required
- Five or more years of relationship management or client-facing business development experience
- Demonstrated ability to manage and grow a portfolio of commercial or enterprise accounts
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong financial acumen including comfort reading balance sheets and loan structures
- Excellent communication and presentation skills for executive-level stakeholder engagement
Business Relationship Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a business relationship manager in Massachusetts?
Most employers in Massachusetts require a bachelor's degree in business, finance, or a related discipline as the starting point. There is no state-issued license specific to this role, but candidates pursuing positions in commercial banking benefit from completing the Credit Risk Certification offered through the Risk Management Association. Entry candidates often begin in analyst, customer success, or junior account management roles at Massachusetts financial institutions, technology firms, or healthcare organizations before advancing into relationship management.
Which companies hire business relationship managers in Massachusetts?
Employers hiring business relationship managers in Massachusetts right now include JPMorganChase, Openbank Deutschland AG, and Citizens, based on current listings on Migrate Mate as of October 2026. Massachusetts's deep concentration of financial services headquarters, regional banks, and major healthcare systems means consistent demand for this role across both corporate and institutional settings.
Which Massachusetts cities have the most business relationship manager jobs?
Boston, Brockton, and North Andover have the most business relationship manager openings in Massachusetts. Boston drives the largest share due to its headquarters density in financial services and life sciences, while Worcester and Springfield generate openings through regional banking institutions, insurance carriers, and healthcare networks anchored in those metro areas.
Are there remote business relationship manager jobs in Massachusetts?
Yes, but they are less common than in purely analytical or technical roles, since the position centers on in-person client relationships and account visits. About 13% of business relationship manager openings tied to Massachusetts are remote or hybrid as of October 2026, and where flexibility exists it tends to apply to administrative work, reporting, and internal meetings rather than client-facing responsibilities.
How can I get hired as a business relationship manager in Massachusetts with little or no experience?
The most realistic entry path is a client-facing support or analyst role within a Massachusetts bank, credit union, or technology company, then transitioning internally once you have account exposure. Citizens Bank, Eastern Bank, and Fidelity Investments all run structured associate and rotational programs in Massachusetts that feed into relationship management tracks. Candidates from customer success, inside sales, or financial analyst backgrounds are frequently considered, and obtaining the Credit Risk Certification from the Risk Management Association gives early-career applicants a measurable credential edge.
Where can I find and apply to business relationship manager jobs in Massachusetts?
You can find and apply to business relationship manager jobs in Massachusetts on Migrate Mate, which lists current openings across the state. Search the listings for roles that match your experience level and target industry, then apply directly to the ones that fit.
See All 19 Business Relationship Manager Jobs in Massachusetts
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