Business Relationship Manager Jobs in Florida

Role:

The Personal Banker / Member Relationship Manager (MRM) serves as the primary point of contact for new and existing Members for all deposit and consumer lending product and service needs. The MRM is responsible for serving as a trusted advisor to Members and for providing the highest level of service while delivering sales and service experiences that maximize Member engagement. The MRM develops and expands member relationships by developing an understanding of Members’ current and changing financial needs and by promoting appropriate solutions - cross-selling all products and services that would benefit the Member based on identified needs. The position will provide product expertise, creative business solutions and timely, relevant responses to Member needs.

Essential Functions & Responsibilities:

• Performing all branch functions including consumer lending, open new accounts, sell and process Credit Union services for new and existing members, and process various financial transactions
• Fostering a culture that promotes teamwork, service excellence and relationship building within the branch and overall organization
• Performs duties in compliance with credit union policies and regulatory requirements
• Develop new member relationships through business development activities, community involvement and existing member referrals by providing members with service excellence
• Actively participate in all sales and service activities, meet goals and other responsibilities as requested. Contribute to team success
• Work in a rotating Saturday schedule as applicable

Knowledge and Skills:

• Bi-lingual (English & Spanish)
• Ability to relate well to diverse individuals
• Positive attitude
• Strong self-management skills
• Excellent, tactful interpersonal communication skills, including effective listening, speaking, and writing
• Ability to analyze and interpret statements and use open-ended questions to obtain information.
• Demonstrated analytical decision-making and problem solving skills
• Excellent attention to detail and follow-through
• Ability to maintain privacy and confidentiality
• Ability to present, explain, and refer products and services
• Comfortable working in a fast-paced environment
• Intermediate or greater proficiency using a PC and Microsoft applications;
• Must be authorized to work in the USA
• Credit Union experience and understanding of financial regulations (preferred)
• Sales and customer service training (preferred)
• Two years of experience in a financial institution or in a retail or service related position which must include lending, new accounts, or a combination (preferred)
• Fluent in English and Spanish

Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Benefits:401(k)401(k) matching; Dental insurance; Employee assistance program; Health insurance; Life insurance; Paid time off; Tuition reimbursement; Vision insurance; Schedule:8 hour shift; Monday to Saturday.

Job Type: Full-time

Jetstream Federal Credit Union is a Drug Free Workplace. All candidates are subject to drug testing. Jetstream FCU is an Equal Opportunity Employer