Care Manager Supervisor Jobs
Care Manager Supervisor jobs are open across healthcare systems, managed care organizations, home health agencies, and community health settings, at every level from experienced care manager to senior supervisor, with specializations in utilization management, population health, and case management quality oversight. See the openings below and apply to the ones that match your experience.
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Job description
SUMMARY
An I/DD-BH TCM Care Manager Supervisor will be responsible for addressing members’ whole-person needs alongside coordinating and monitoring their Home and Community Based (HCBS) waiver services. TCM Care Manager Supervisor will focus on a full range of the following needs of the consumer: physical health, I/DD, BH, TBI, LTSS, pharmacy and unmet health-related resource needs Services will be provided at the site of care, in the home or in the community, through face-to-face interaction between consumers, providers, and care managers. Care management will promote whole-person care, foster high functioning integrated care teams, and drive towards better health outcomes. This position requires an understanding of and experience working with individuals who are impacted by Intellectual Developmental Disabilities (I/DD), Behavioral Health (BH) or Traumatic Brain Injury (TBI).
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but not limited to:
- Supervise and lead a team of Care Managers.
- Facilitate provider choice and assignment process for Innovations and TBI waiver enrollees.
- Responsible for creating initial care management comprehensive assessment within 45-90 days based on member’s and conducting reassessments at least annually, and more often as needed.
- Ensure care management comprehensive assessment results are shared with the member’s care team within 14 days of completion.
- Responsible for creating initial Tailored Care Management Individual Support Plans (ISP) within 30 days of completion of the care management comprehensive assessment.
- Responsible for completing updates to the ISPs upon the following: at minimum every 12 months; when the member’s circumstances or needs change significantly; at the member’s request; within 30 days of care management comprehensive (re)assessment; and/or after triggering events.
- Maintain a caseload ratio of an average of the following depending on acuity level: High – 29:1, Medium – 46:1, Low – 142:1
- Conduct required contacts with members, based on acuity level:
High – At least (3) care manager-to-member contacts per month, including at least (2) in-person contacts with the member, Moderate – At least (3) care manager-to-member contacts per month and at least (1) in-person contact with the member quarterly, Low – At least (1) care manager-to-member contact per month and at least (2) in-person contacts per year, approximately 6 months apart
(includes care management comprehensive assessment if it was conducted in-person)
- Ability to modify ISPs with input from recipient, professionals, and natural supports.
- Engage other professionals and natural supports in the (re)assessment process.
- Recognize indicators of risk including health, safety, physical, medications, etc.
- Discuss findings and recommendations with the consumer in a clear and understandable manner.
- Engage clinical consultants as needed so they may provide subject matter expert advice to the care team.
- Locating and coordinating sources of help so that the individual receives available natural and community supports.
- Apply appropriate interventions for assessed needs.
- Facilitate the multidisciplinary care team meetings.
- Ability to research, develop, maintain, and share information on community-based and other unmet health-related resources relevant to the consumer’s needs (medical & behavioral health programs, formal/informal supports, social service, educational, employment, housing)
- Facilitating the recipient’s transition into services in the ISP to achieve the outcomes derived for the consumer’s goals.
- Understand values that underlie a person-centered approach to providing service to improve the consumers functioning within the context of the consumers culture & community.
- Perform work in a range of community settings such as recipient’s home, school, library, homeless shelters, etc.
- Provide or arrange for coverage for services, consultation or referral, and treatment for emergency medical conditions, including behavioral health crisis, 24 hours per day, seven days per week.
- Ensure that the member has an annual physical exam or well-child visit, based on the appropriate age-related frequency.
- Must conduct continuous monitoring of progress toward goals identified in the ISP through face-to-face and collateral contacts with the member and his or her support member(s) and routine care team reviews.
- Support the consumer’s adherence to prescribed treatment regimens and wellness activities.
- Provide education to the consumer in self-management, education and guidance on self-advocacy to consumer, family members and support consumers.
- Provide guidance and support for prenatal needs.
- Follow-up on referrals for care.
- Coordinate information and resources for self-directed services for Innovation’s waiver.
- Assist with scheduling of appointments, including arranging transportation.
- Provide information to the member, family members, and support members about the member’s rights, protections, and responsibilities, including the right to change providers, the grievance and complaint resolution process, and fair hearing processes.
- Provide information on establishing advance directives, including psychiatric advance directives as appropriate, and guardianship options/alternatives, as appropriate.
- Manage care transitions for members transitioning from one setting to another.
- Maintains accurate and legible documentation, as required.
- Flexible and ability to adapt to any occurring changes.
- Maintain a good working relationship with family and consumer.
- Coordinate absences from work in a timely manner.
- Fulfill all other duties assigned.
EDUCATION/QUALIFICATION REQUIREMENTS
- A master’s degree in a field related to health, psychology, sociology, social work, nursing, or another relevant human services area, and licensure as a LCSW/LCSW-A; and
- Two years of experience working directly with individuals with an I/DD or a TBI; and
- For care managers serving dually-diagnosed members with a behavioral health condition and an I/DD or a TBI, they must demonstrate two years of experience working directly with both populations; and
- For care managers serving members with LTSS needs: two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience, in addition to the requirements cited above. (This experience may be concurrent with the two years of experience working directly with individuals with I/DD, or a TBI, above.)
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Education:
- Master's (Required)
Experience:
- I/DD: 2 years (Preferred)
- Case management: 1 year (Preferred)
- Behavioral health: 2 years (Preferred)
License/Certification:
- Licensed Clinical Social Worker (Preferred)
Willingness to travel:
- 75% (Preferred)
Work Location: Hybrid remote in Fayetteville, NC 28306
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Who's Hiring
What Employers Look For
The qualifications that appear most often in care manager supervisor jobs.
- Active RN, LCSW, LSW, or equivalent clinical license required
- Minimum three to five years of care management or case management experience
- Certified Case Manager (CCM) credential preferred or required
- Experience supervising or leading a team of care coordinators or case managers
- Proficiency with care management platforms and electronic health record systems
- Knowledge of utilization review, discharge planning, and payer authorization processes
Tips for Your Care Manager Supervisor Job Search
Tailor your resume to care coordination metrics
Hiring managers for care manager supervisor roles want to see outcomes you've driven, like reduced hospital readmissions, improved member engagement, or caseload efficiency gains. Rewrite your bullets to reflect team-level results, not just your individual tasks as a frontline care manager.
Highlight your clinical and supervisory credentials together
Many applicants list RN, LCSW, or CCM credentials but bury their supervisory experience. Put both in your resume headline so recruiters immediately see you bridge clinical expertise and team leadership, which is the defining qualification for this role.
Target openings by care model, not just job title
Care manager supervisor roles differ significantly between acute care, home health, Medicaid managed care, and ACO settings. Filter your search by industry and read the job description to confirm which care model the team uses before applying, so your cover letter speaks directly to that environment.
Apply early to roles that fit
Migrate Mate lists care manager supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for supervisory care management roles frequently ask how you've handled a care manager who missed documentation deadlines or how you coached a team through a payer audit. Prepare two or three specific stories that show how you resolved performance issues while maintaining compliance and staff morale.
Negotiate scope before accepting any offer
Before signing, clarify how many direct reports you'll supervise, whether you're expected to carry your own caseload alongside supervisory duties, and how performance is measured for your team. These factors vary widely and affect your workload and professional development more than title alone.
Care Manager Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most care manager supervisors?
The companies hiring the most care manager supervisors right now include Care Planning Institute, ARGUS, and MCCA, with the largest share of openings in New York, North Carolina, and Iowa, based on current listings on Migrate Mate as of November 2026. Health systems, Medicaid managed care plans, and home health agencies consistently account for the highest volume of postings.
How many care manager supervisor jobs are remote?
About 25% of care manager supervisor openings are fully remote or hybrid as of November 2026, reflecting the telehealth-friendly nature of much of the role. Sub-specialties focused on telephonic case management, utilization review, and population health program oversight tend to have the highest concentration of remote or hybrid arrangements.
How do you become a care manager supervisor?
Start by gaining several years of direct care management or case management experience in a clinical or managed care setting. Obtain a relevant clinical license, such as an RN or LCSW, and pursue the Certified Case Manager credential to strengthen your application. From there, seek out team lead or charge roles that give you supervisory exposure before applying to formal supervisor positions.
Can you get hired as a care manager supervisor with little supervisory experience?
Yes, employers will often consider strong care managers who have informally led teams, trained new hires, or served as a point of escalation, even without a formal supervisor title. Emphasize any mentoring, quality auditing, or workflow coordination you've done. Applying to smaller organizations or home health agencies can also be a practical entry point into a first supervisory role.
What does the care manager supervisor interview process look like?
The process typically starts with a phone screen from HR focused on your clinical background and licensure, followed by a video or in-person interview with a director of care management or clinical operations. Expect scenario-based questions about managing staff performance, handling complex member cases, and ensuring regulatory compliance. Some employers include a panel interview with clinical and administrative stakeholders before extending an offer.
Where can I find and apply to care manager supervisor jobs?
You can find and apply to care manager supervisor jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your clinical background, licensure, and supervisory experience, then apply directly to each one that fits.
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