Collections Assistant Jobs
Collections Assistant jobs are open across financial services, healthcare, government, and retail, at every level from entry-level to senior specialist, with specializations in accounts receivable, debt recovery, and billing support. See the openings below and apply to the ones that match your experience.
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At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.
At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you’ll make it simpler and more seamless for our municipal clients to operate safely and efficiently, empowering communities to focus on what matters most to them – people.
As a Wastewater Collections Assistant Project Manager, you’ll join a collaborative team ensuring that our clients can deliver their services uninterrupted. Based in Hoboken, New Jersey, you’ll have the opportunity to manage the operation and maintenance of the collection system, and all essential components as outlined in the contract.
Essential Duties and Responsibilities
- Plans, coordinates, and directs the maintenance, operations, and repair of wastewater collection systems including pump stations, solids and floatable facilities, sewer and catch basin cleaning, vehicles, and other components associated with our system.
- Familiar with operations of a combined sewer system, managing combined sewer overflows (CSO’s), and reporting to NJDEP.
- Supervises field and shop operations, and coordinates field work with other departments.
- Supervises the maintenance of work records and certifies field repair logs, if needed.
- Manages the CMMS system to ensure work is completed on time, and maintenance activities are properly documented.
- Prepares comprehensive progress and work reports and time and cost reports as required.
- Consults with subordinates on matters of workloads, requests, records and reports, and priority assignments. Develops work programs and budget estimates for the department.
- Plans, assigns, supervises, and evaluates the work of staff; assists with the hiring and training of new employees.
- Requisitions material, tools, equipment, and contractors, as needed, for the operation, maintenance, and repair of the collection facilities; Supervises and directs contractors and crews; Reviews and approves invoices for payment.
- Establishes safety precautions against occupational hazards. Understands traffic control measures for field work.
- Receives and investigates complaints and requests from the public regarding sewer service. Diagnoses operating problems and directs effective corrective procedures.
- Performs related work and other duties as required.
- Performs inspections of storm water detention systems and FOG systems (Fats Oils, and Grease).
- Performs emergency response duties as necessary, which also includes communications with customers and the public agencies.
- Familiar with CCTV inspections and reporting, and sewer improvement projects.
Bring your team-focus, adaptability, and commitment to excellence, and we’ll help you grow what drives you – and deliver the world’s most challenging Operations Management projects, together.
#OMFS #BIA #OurJacobs #BoldlyMovingForward #ChallengeAccepted #LI-LH2
- Level 4 NJDEP Wastewater Collections System Operator License, or ability to obtain the level 4 license within 1 year.
- 7 to 10 years of experience in the construction, maintenance and operation of collections systems.
Ideally, You'll Also Have
- Excellent ability to multi-task, provide timely responses, and coordinate field work.
- PACP Certification or ability to obtain the certification within 1 year.
- Understanding of ArcGIS and data management.
- Basic electrical/mechanical knowledge involved in working on pump, motors, pump station controls, SCADA, and other equipment such as high velocity sewer cleaning equipment, power rodding, or other equipment used in removing debris from sewer pipe, and related equipment including line cleaning, TV inspection, and vactor truck and clam truck operation.
- Knowledge of safe work practices, supervisory training, principles of budget preparation and expenditure control and federal and state laws as they pertain to the water/wastewater industry.
Working Conditions
Safety is a core value at Jacobs. We are committed to providing a safe and healthy workplace for all employees. This position will spend a substantial amount of time performing safety sensitive labor or services.
Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has a U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.
The base salary range for this position is $130,000.00 to $150,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on November 12, 2026. This position will be open for at least 3 days.
Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.
Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.
At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you’ll make it simpler and more seamless for our municipal clients to operate safely and efficiently, empowering communities to focus on what matters most to them – people.
As a Wastewater Collections Assistant Project Manager, you’ll join a collaborative team ensuring that our clients can deliver their services uninterrupted. Based in Hoboken, New Jersey, you’ll have the opportunity to manage the operation and maintenance of the collection system, and all essential components as outlined in the contract.
Essential Duties and Responsibilities
- Plans, coordinates, and directs the maintenance, operations, and repair of wastewater collection systems including pump stations, solids and floatable facilities, sewer and catch basin cleaning, vehicles, and other components associated with our system.
- Familiar with operations of a combined sewer system, managing combined sewer overflows (CSO’s), and reporting to NJDEP.
- Supervises field and shop operations, and coordinates field work with other departments.
- Supervises the maintenance of work records and certifies field repair logs, if needed.
- Manages the CMMS system to ensure work is completed on time, and maintenance activities are properly documented.
- Prepares comprehensive progress and work reports and time and cost reports as required.
- Consults with subordinates on matters of workloads, requests, records and reports, and priority assignments. Develops work programs and budget estimates for the department.
- Plans, assigns, supervises, and evaluates the work of staff; assists with the hiring and training of new employees.
- Requisitions material, tools, equipment, and contractors, as needed, for the operation, maintenance, and repair of the collection facilities; Supervises and directs contractors and crews; Reviews and approves invoices for payment.
- Establishes safety precautions against occupational hazards. Understands traffic control measures for field work.
- Receives and investigates complaints and requests from the public regarding sewer service. Diagnoses operating problems and directs effective corrective procedures.
- Performs related work and other duties as required.
- Performs inspections of storm water detention systems and FOG systems (Fats Oils, and Grease).
- Performs emergency response duties as necessary, which also includes communications with customers and the public agencies.
- Familiar with CCTV inspections and reporting, and sewer improvement projects.
Bring your team-focus, adaptability, and commitment to excellence, and we’ll help you grow what drives you – and deliver the world’s most challenging Operations Management projects, together.
#OMFS #BIA #OurJacobs #BoldlyMovingForward #ChallengeAccepted #LI-LH2
- Level 4 NJDEP Wastewater Collections System Operator License, or ability to obtain the level 4 license within 1 year.
- 7 to 10 years of experience in the construction, maintenance and operation of collections systems.
Ideally, You'll Also Have
- Excellent ability to multi-task, provide timely responses, and coordinate field work.
- PACP Certification or ability to obtain the certification within 1 year.
- Understanding of ArcGIS and data management.
- Basic electrical/mechanical knowledge involved in working on pump, motors, pump station controls, SCADA, and other equipment such as high velocity sewer cleaning equipment, power rodding, or other equipment used in removing debris from sewer pipe, and related equipment including line cleaning, TV inspection, and vactor truck and clam truck operation.
- Knowledge of safe work practices, supervisory training, principles of budget preparation and expenditure control and federal and state laws as they pertain to the water/wastewater industry.
Working Conditions
Safety is a core value at Jacobs. We are committed to providing a safe and healthy workplace for all employees. This position will spend a substantial amount of time performing safety sensitive labor or services.
Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has a U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.
The base salary range for this position is $130,000.00 to $150,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on November 12, 2026. This position will be open for at least 3 days.
Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.
Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.
Collections Assistant Jobs by Experience Level
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Who's Hiring
What Employers Look For
The qualifications that appear most often in collections assistant jobs.
- Familiarity with FDCPA regulations and collections compliance standards
- Experience using collections software or accounts receivable management systems
- High school diploma or associate degree in business, finance, or a related field
- Strong written and verbal communication skills for debtor contact
- Proficiency in Microsoft Excel and standard office productivity tools
- Experience documenting account activity and updating payment records accurately
Tips for Your Collections Assistant Job Search
Tailor your resume for compliance language
Collections roles require adherence to the Fair Debt Collection Practices Act. If you've worked within FDCPA guidelines, name that explicitly on your resume. Hiring managers scan for compliance awareness before anything else in this field.
Highlight specific collections software you know
Collections assistants are expected to work in platforms like CUBS, FICO Debt Manager, or collections modules within larger ERP systems. Name the exact tools you've used rather than listing generic 'billing software' to pass applicant tracking system filters.
Apply early to roles that fit
Migrate Mate lists collections assistant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Show negotiation outcomes on your resume
Employers want proof you can resolve delinquent accounts, not just contact debtors. Describe concrete outcomes like payment arrangements set, accounts brought current, or dispute resolutions completed. Vague duties statements won't differentiate you.
Prepare for scenario questions about difficult payers
Interviewers for collections roles almost always ask how you handle hostile or unresponsive debtors. Prepare two or three specific examples that show de-escalation, documentation habits, and your process for escalating accounts appropriately.
Ask about dialer systems and call volume in interviews
Collections environments vary widely from low-volume commercial accounts to high-volume consumer call centers. Asking about daily call expectations and dialer technology shows practical awareness and helps you assess whether the role is a genuine fit.
Collections Assistant Jobs: Frequently Asked Questions
Which companies are hiring the most collections assistants?
The companies hiring the most collections assistants right now include MTM Professional Services, Jacobs, and Macy's, with the largest share of openings in New Jersey, Oklahoma, and Illinois, based on current listings on Migrate Mate as of November 2026. Financial services firms, healthcare revenue cycle companies, and government agencies consistently represent the highest concentration of openings.
How many collections assistant jobs are remote?
About 0% of collections assistant openings are fully remote or hybrid as of November 2026, with consumer debt recovery and medical billing roles making up the largest share of those flexible arrangements. Commercial collections and government-agency roles are more likely to require on-site work due to document handling and system access requirements.
How do you become a collections assistant?
Start by earning a high school diploma or associate degree in business, finance, or accounting, then build familiarity with FDCPA compliance rules, which govern how debt collection must be conducted. Entry-level accounts receivable or billing clerk roles are a common starting point. Getting comfortable with collections software and practicing skip-tracing or payment negotiation skills through those roles positions you well for a dedicated collections assistant position.
Can you get hired as a collections assistant with little experience?
Yes, many employers will hire candidates with no direct collections background if you can demonstrate customer service experience involving difficult conversations, comfort with data entry and account tracking, and a basic understanding of FDCPA rules. Highlighting any experience handling billing disputes, payment processing, or inbound financial inquiries on your resume makes a strong case even without a formal collections title on your record.
What does the collections assistant interview process look like?
Most collections assistant interviews involve an initial phone screen focused on your communication style and compliance awareness, followed by an in-person or video interview with the hiring manager. Expect scenario-based questions about handling unresponsive or hostile account holders, questions about specific software you've used, and sometimes a brief role-play exercise simulating a debtor call. Some employers also run a background check before extending an offer.
Where can I find and apply to collections assistant jobs?
You can find and apply to collections assistant jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level and specialization, then apply directly to each one that fits.
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