Collections Clerk Jobs
Collections Clerk jobs are open across healthcare, financial services, retail, and government agencies, from entry-level to senior roles, with specializations in medical billing collections, debt recovery, and accounts receivable. See the openings below and apply to the ones that match your experience.
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ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:
- Paid time off that begins accruing on your first day
- Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
- 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
- Company-paid short-term, long-term disability, and employee life and AD&D coverage
- A tuition reimbursement benefit which reflects our investment in your future
- Competitive pay along with opportunities for annual raises and promotions
- Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
- A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize
The Collections Clerk position is to maintain correspondence, cards, invoices, member files, and other classified or indexed records so that they are easy to retrieve when needed. Searches and investigates information contained in files, inserting additional data, preparing reports, and supplying written information on request.
Key Responsibilities
- Process collateral protection insurance policies and claims.
- Process all third-party billings, payments from remarketing companies, and other payments received; disburse funds from members’ accounts for financial counseling to pay accounts.
- Research, process, and report all Credit Bureau disputes in a timely manner.
- Retrieves files, both paper and optical, for the Collection Department; Periodically purges files from the Collection Department's files to be returned to Central Files for documents to be scanned.
- Performs other job related duties as assigned.
- Education: High School Diploma or equivalent
- Experience: One to three years of similar or related experience
- Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
- Other Skills: 1. Excellent written and oral communication skills. 2. Must be able to operate a PC and other office related equipment with speed and accuracy. 3. Working knowledge and experience with Microsoft Suite (Outlook, Sharepoint, Excel, Word) is highly desired.
- Physical Requirements: Physical qualifications include sitting at a computer/workstation for extended periods of time while wearing a headset to communicate with members telephonically. Ability to lift/carry up to 10 pounds.
- Work Environment: Office work environment
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans’ status.
ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:
- Paid time off that begins accruing on your first day
- Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
- 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
- Company-paid short-term, long-term disability, and employee life and AD&D coverage
- A tuition reimbursement benefit which reflects our investment in your future
- Competitive pay along with opportunities for annual raises and promotions
- Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
- A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritize
The Collections Clerk position is to maintain correspondence, cards, invoices, member files, and other classified or indexed records so that they are easy to retrieve when needed. Searches and investigates information contained in files, inserting additional data, preparing reports, and supplying written information on request.
Key Responsibilities
- Process collateral protection insurance policies and claims.
- Process all third-party billings, payments from remarketing companies, and other payments received; disburse funds from members’ accounts for financial counseling to pay accounts.
- Research, process, and report all Credit Bureau disputes in a timely manner.
- Retrieves files, both paper and optical, for the Collection Department; Periodically purges files from the Collection Department's files to be returned to Central Files for documents to be scanned.
- Performs other job related duties as assigned.
- Education: High School Diploma or equivalent
- Experience: One to three years of similar or related experience
- Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
- Other Skills: 1. Excellent written and oral communication skills. 2. Must be able to operate a PC and other office related equipment with speed and accuracy. 3. Working knowledge and experience with Microsoft Suite (Outlook, Sharepoint, Excel, Word) is highly desired.
- Physical Requirements: Physical qualifications include sitting at a computer/workstation for extended periods of time while wearing a headset to communicate with members telephonically. Ability to lift/carry up to 10 pounds.
- Work Environment: Office work environment
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans’ status.
Collections Clerk Jobs by Experience Level
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Find Collections Clerk JobsCollections Clerk Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in collections clerk jobs.
- Experience using collections software such as CUBS, FACS, or similar platforms
- Working knowledge of the Fair Debt Collection Practices Act (FDCPA)
- Strong written and verbal communication skills for debtor outreach and negotiation
- Proficiency in Microsoft Excel for account tracking and reporting
- High school diploma or equivalent, with an associate degree preferred by many employers
- Ability to manage a high-volume account queue while meeting monthly recovery targets
Tips for Your Collections Clerk Job Search
Tailor your resume to collection metrics
Collections clerks are judged on outcomes, so list specific recovery rates, call volumes, or account totals you managed. Hiring managers scan for numbers fast, and a resume with concrete results stands out over one that only lists duties.
Apply early to roles that fit
Migrate Mate lists collections clerk openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight compliance knowledge on your resume
Employers in this field care deeply about regulatory knowledge. If you have hands-on experience with the Fair Debt Collection Practices Act or HIPAA for medical collections, name those frameworks explicitly rather than leaving compliance implied.
Filter openings by industry to match your background
Collections workflows differ significantly between healthcare, consumer finance, and utilities. Targeting openings in the industry you already know shortens your ramp time and gives you a concrete story to tell about domain-specific systems and debtor communication styles.
Prepare for a live collections role-play
Many collections interviews include a simulated call or debtor negotiation scenario. Practice staying calm under pushback, offering payment arrangements clearly, and documenting outcomes aloud, because interviewers are evaluating your tone and compliance instincts in real time.
Negotiate with your recent recovery data ready
When discussing compensation, bring a clear example of your most recent portfolio performance, such as a delinquency rate you improved or a balance you resolved. Concrete results shift a negotiation faster than job-title seniority alone.
Collections Clerk Jobs: Frequently Asked Questions
Which companies are hiring the most collections clerks?
The most active employers for collections clerks right now are OSG, THE J, and MiniMed, and the most openings are in Illinois, Texas, and Ohio, based on current listings on Migrate Mate as of September 2026. Healthcare systems, consumer finance companies, and third-party collection agencies consistently post the highest volume of openings.
How many collections clerk jobs are remote?
About 25% of collections clerk openings are fully remote or hybrid as of September 2026, reflecting a broader shift in the industry since contact-center technology made distributed teams practical. Roles focused on outbound calling and account documentation tend to go remote most often, while positions requiring in-person court filing or on-site payment processing stay largely on-site.
How do you become a collections clerk?
Start by earning a high school diploma or GED, which most employers treat as the baseline requirement. Build comfort with basic spreadsheet tools and professional phone communication, then apply to entry-level accounts receivable or customer service roles to gain payment-handling experience. Once hired, most employers train you on their specific collections platform and internal compliance procedures on the job.
Can you get a collections clerk job with little or no experience?
Yes, many employers hire collections clerks at the entry level and train from scratch, particularly at healthcare providers and retail finance companies. Experience in customer service, call centers, or any role that required handling billing disputes gives you a strong foundation. Demonstrating patience, attention to detail, and basic computer skills in your application often matters more than collections-specific experience at the entry level.
What does the collections clerk interview process look like?
Most collections clerk interviews run one to two rounds, starting with a phone screen that focuses on your communication style and familiarity with payment-handling or billing systems. The in-person or video round typically includes scenario questions about difficult debtors, compliance awareness, and how you prioritize a high-volume queue. Some employers add a short role-play exercise to evaluate your tone and your ability to stay within regulatory boundaries during a live call.
Where can I find and apply to collections clerk jobs?
You can find and apply to collections clerk jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits.
See All 9 Collections Clerk Jobs
Find roles that match your experience and apply in just a few clicks.
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