Community Support Specialist Jobs
Community Support Specialist jobs are open across healthcare, nonprofit, government agencies, and social services, with specializations in case coordination, crisis intervention, and community outreach, at every level from entry-level to senior and program lead. Find a role that fits below and apply directly.
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Showing 5 of 33+ Community Support Specialist jobs
Who We Are
AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.
Job Description
What You Will Do:
Our Traveling Community Operations Support Specialist provides field operations support across communities and is responsible for executing key projects related to community setup, revenue generation, and customer experience improvements.
- Acts as a representative of operations and supports the successful launch, stabilization, or improvement of assigned communities.
- Responsible for enhancing the customer experience through excellent service, supporting resident acquisition and retention, and ensuring community readiness.
- Provides hands-on support with day-to-day operations, training on systems and processes, and covering positions as needed.
- Serves as a subject matter expert on operational policies and procedures, supporting both community teams and central operations.
This is a heavy travel position with up to 75% of the year or 3 weeks per month on the road or in the air. There is a preference to a base location in one of AIR's existing major markets near a major airport: Washington DC, Philadelphia, Miami, Atlanta, Denver, San Francisco, San Jose, Los Angeles, Orange County or San Diego.
A bit more about what you’ll do…
- This role supports the successful setup of new communities and the implementation of projects focused on revenue generation and enhancing the customer experience.
- It provides both on-site and remote operational support across multiple communities to ensure consistency in service delivery and adherence to company standards.
- The position partners with community teams to drive revenue through resident acquisition and retention efforts, including direct support with leasing and customer service.
- It is also responsible for training and supporting team members on systems, processes, and daily operational procedures to ensure successful adoption and execution.
- As a subject matter expert in operations, the role assists with troubleshooting, resolving resident concerns, and training on-site teams.
- It also may provides temporary staffing coverage for community positions during vacancies or high-demand periods.
- In collaboration with leadership, the role identifies process improvements, supports revenue initiatives, and shares updates on project status and community performance.
- Regular communication and reporting to central operations, leadership, and other key stakeholders.
Qualifications
What You Bring:
- Ability to travel at least 75% of the time with easy access to large Airport
- Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment.
- Experience in community operations, customer service, and leasing with a strong understanding of sales strategies and resident acquisition.
- Highly organized with attention to detail and the ability to manage multiple priorities.
- Strong communication and interpersonal skills, with a customer-first mindset and a collaborative approach to problem-solving.
- Technologically proficient with experience in property management systems and tools.
- Demonstrated ability to support training efforts, and provide operational coverage as needed.
- Understanding of financial processes, including budgets and variance review, is preferred.
- A background in process improvement, community setup, or operations support is a plus.
- Leadership or project management experience is highly desirable.
Additional Information
What We Offer
AIR offers attractive total compensation packages designed to recognize and reward performance including :
- Expected base salary between $65,000-$75,000 plus target annual bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job. Due to the travel associated with this position, home base geographical location will also be considered in the offered pay rate.
- 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
- Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
- 401(k) plan with employer contribution.
- Paid time off including vacation, sick time, and 12 holidays.
- Paid parental leave of up to 16 weeks.
- Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid time annually for community service.
- Commuter benefits and pet insurance.
- Consumer discounts on various products and services.
- Opportunities for ongoing professional development, leadership training, and career growth.
What You Need to Know
Application Deadline: The initial deadline for applications is 1/18/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Who We Are
AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents. At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.
Job Description
What You Will Do:
Our Traveling Community Operations Support Specialist provides field operations support across communities and is responsible for executing key projects related to community setup, revenue generation, and customer experience improvements.
- Acts as a representative of operations and supports the successful launch, stabilization, or improvement of assigned communities.
- Responsible for enhancing the customer experience through excellent service, supporting resident acquisition and retention, and ensuring community readiness.
- Provides hands-on support with day-to-day operations, training on systems and processes, and covering positions as needed.
- Serves as a subject matter expert on operational policies and procedures, supporting both community teams and central operations.
This is a heavy travel position with up to 75% of the year or 3 weeks per month on the road or in the air. There is a preference to a base location in one of AIR's existing major markets near a major airport: Washington DC, Philadelphia, Miami, Atlanta, Denver, San Francisco, San Jose, Los Angeles, Orange County or San Diego.
A bit more about what you’ll do…
- This role supports the successful setup of new communities and the implementation of projects focused on revenue generation and enhancing the customer experience.
- It provides both on-site and remote operational support across multiple communities to ensure consistency in service delivery and adherence to company standards.
- The position partners with community teams to drive revenue through resident acquisition and retention efforts, including direct support with leasing and customer service.
- It is also responsible for training and supporting team members on systems, processes, and daily operational procedures to ensure successful adoption and execution.
- As a subject matter expert in operations, the role assists with troubleshooting, resolving resident concerns, and training on-site teams.
- It also may provides temporary staffing coverage for community positions during vacancies or high-demand periods.
- In collaboration with leadership, the role identifies process improvements, supports revenue initiatives, and shares updates on project status and community performance.
- Regular communication and reporting to central operations, leadership, and other key stakeholders.
Qualifications
What You Bring:
- Ability to travel at least 75% of the time with easy access to large Airport
- Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment.
- Experience in community operations, customer service, and leasing with a strong understanding of sales strategies and resident acquisition.
- Highly organized with attention to detail and the ability to manage multiple priorities.
- Strong communication and interpersonal skills, with a customer-first mindset and a collaborative approach to problem-solving.
- Technologically proficient with experience in property management systems and tools.
- Demonstrated ability to support training efforts, and provide operational coverage as needed.
- Understanding of financial processes, including budgets and variance review, is preferred.
- A background in process improvement, community setup, or operations support is a plus.
- Leadership or project management experience is highly desirable.
Additional Information
What We Offer
AIR offers attractive total compensation packages designed to recognize and reward performance including :
- Expected base salary between $65,000-$75,000 plus target annual bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job. Due to the travel associated with this position, home base geographical location will also be considered in the offered pay rate.
- 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
- Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
- 401(k) plan with employer contribution.
- Paid time off including vacation, sick time, and 12 holidays.
- Paid parental leave of up to 16 weeks.
- Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
- 15 hours of paid time annually for community service.
- Commuter benefits and pet insurance.
- Consumer discounts on various products and services.
- Opportunities for ongoing professional development, leadership training, and career growth.
What You Need to Know
Application Deadline: The initial deadline for applications is 1/18/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.
AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Who's Hiring
What Employers Look For
The qualifications that appear most often in community support specialist jobs.
- Bachelor's degree in social work, psychology, human services, or a related field
- Experience conducting intake assessments and creating individualized service plans
- Familiarity with case management software and electronic health record systems
- Strong crisis intervention and de-escalation skills with vulnerable populations
- Knowledge of local community resources, referral networks, and social service systems
- Valid driver's license and reliable transportation for home visits or field-based work
Tips for Your Community Support Specialist Job Search
Tailor your resume to each posting
Community support specialist postings vary widely between crisis-line roles, housing assistance, and behavioral health settings. Pull the exact language from each job description and reflect it in your resume's experience bullets so your background maps clearly to that program's needs.
Highlight certifications relevant to the population
Employers in mental health, housing, and substance use recovery prioritize credentials like CPS, QMHS, or CPR certification. List yours in a dedicated section near the top of your resume so hiring managers can confirm eligibility before reading your experience.
Apply early to roles that fit
Migrate Mate lists community support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare concrete stories for behavioral questions
Interviewers for community support roles almost always ask about de-escalation and boundary-setting with clients. Prepare two or three specific examples where you navigated a difficult situation, naming the population, what you did, and the outcome.
Research the program model before your interview
Know whether the organization uses a harm reduction, trauma-informed, or strengths-based approach before you walk in. Interviewers notice when candidates speak the program's framework fluently, and it separates you from applicants who gave the same generic answers to every employer.
Follow up with a targeted thank-you note
Reference a specific topic from the interview, such as a particular client population or a challenge the team mentioned, rather than sending a generic message. It signals you were paying attention and reinforces your fit for that program's specific work.
Community Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most community support specialists?
Thresholds, Serene Health, and AIR Communities are hiring the most community support specialists right now, with openings concentrated in Illinois, Missouri, and California, based on current listings on Migrate Mate as of November 2026. Nonprofit organizations, county health departments, and community mental health centers consistently account for a large share of active postings.
How many community support specialist jobs are remote?
About 25% of community support specialist openings are fully remote or hybrid as of November 2026, though fully in-person roles remain common given the fieldwork and direct client contact the role often requires. Sub-areas like care coordination, benefits navigation, and telehealth-based case management tend to offer the most remote or hybrid flexibility.
How do you become a community support specialist?
Most employers require a bachelor's degree in social work, psychology, or human services, though some accept an associate degree paired with direct care experience. Getting certified as a Qualified Mental Health Specialist or completing a peer support specialist training strengthens your application. Volunteering with a crisis line, food bank, or housing nonprofit builds the fieldwork experience most hiring managers want to see before they extend an offer.
Can you get hired as a community support specialist with no experience?
Yes, entry-level community support specialist roles exist, and many employers will consider candidates who have relevant volunteer work, field placements, or lived experience with the population they serve. Focus your applications on programs that explicitly label postings as entry-level or that mention training provided. Highlighting any customer-facing, advocacy, or caregiving background, even outside a formal social services setting, helps bridge the gap.
What does the community support specialist interview process look like?
Most hiring processes start with a phone or video screen to verify your background and confirm you understand the population the program serves. A panel interview with a supervisor and a team member typically follows, focused heavily on behavioral questions about boundaries, de-escalation, and documentation habits. Some employers add a scenario-based exercise where you walk through how you would handle a client situation before a final offer is extended.
Where can I find and apply to community support specialist jobs?
You can find and apply to community support specialist jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your background and location, then apply directly to each listing that fits.
See All 33 Community Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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