HR Director Jobs at Affirm with Visa Sponsorship
Affirm hires HR Directors to lead people strategy across a compliance-heavy fintech environment, and the company has a track record of sponsoring work visas for qualified HR leaders. If you're targeting this role, Affirm's willingness to support immigration for senior HR talent makes it a realistic path.
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Get Access To All JobsINTRODUCTION
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is actively seeking a highly motivated, results-oriented, and deeply experienced Senior Director of Operations to lead the global Operations team. Reporting directly to the Head of Technical Programs & Operations, this pivotal leadership role includes responsibility for developing and executing our global operations strategy as well as comprehensive oversight of all critical operational pillars.
The scope includes all aspects of customer and merchant servicing, fraud operations, vendor management, strategic workforce management, robust training programs, rigorous quality assurance, continuous process improvement, knowledge management systems, and operations risk governance across all operational activities. The function is composed of 10 focus areas with nearly 200 Affirmers and a vendor network with more than 4,000 agents. The Senior Director of Operations is accountable for adherence to established service level agreements (SLAs) and continuously optimizing operational outcomes to deliver exceptional customer experiences.
Concurrently, this role demands a keen eye for maximizing growth opportunities and diligently managing operational costs to ensure efficiency and profitability. On a day-to-day basis, this leader must ensure accurate monitoring of Affirm’s operations and drive rapid remediation when performance deviates from expectations set by the team. This leader is responsible for developing the strategic roadmap for the team’s scope of responsibility, setting expectations for the servicing of our products, and working with cross-functional partners to incorporate those expectations into our overall business strategy and deliver company-wide results.
To optimize impact, they must utilize their proven experience in successfully leading and scaling teams within a dynamic, fast-paced, and cross-functional operational environment. Our ideal candidate is an analytical, hands-on, steeped in the details, collaborative, business-minded, culture-building leader who is able to quickly synthesize technical solutions to complex, multivariate global business opportunities, and who brings key experiences to the role as we build and operate a cohesive suite of honest consumer products that improve financial lives.
Exceptional collaboration skills are paramount, as this role requires extensive cross-functional partnership with Product, Engineering, Analytics, Finance, Legal, and Compliance teams. To run this business, a successful candidate must genuinely care about the details and most importantly, about the outcomes. In our fast-paced environment, there is always new information to consider and incorporate in our plans. We need an agile and adaptable leader willing to re-evaluate prior decisions as new information becomes available. This is something we do continuously and with an ever-increasing frequency at Affirm. Working in a fast-paced environment with the quick feedback loop rewards knowing the details and being on top of your area of responsibility, but really what ties it all together is being motivated and using your skills to get things done. If you would like to learn more about Affirm’s cultural DNA we recommend our CEO’s reflections on building a meritocracy.
ROLE AND RESPONSIBILITIES
- Define strategic roadmap, set expectations for the servicing of our products, and incorporate into business strategy and organization-wide Objectives and Key Results.
- Enable accurate performance monitoring of Affirm’s operations with appropriate alerting and rapid remediation when performance deviates from organizational goals.
- Drive business growth by enabling tools and services that allow for more effective and efficient servicing of consumers and merchants.
- Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences.
- A successful leader will be highly collaborative and partner with many cross-functional stakeholders including:
- Engineering & Analytics in the development, deployment, and operation of our products, services, and tooling.
- Product, Finance, & Analytics to directly influence product strategy and roadmaps, reinforce an analytical and data-driven culture, and drive development of our company-wide OKRs and budget as part of Affirm’s planning process.
- Legal & Compliance to identify and implement strategic changes that generate efficiencies and drive better customer and merchant experiences while ensuring the teams adhere to regulatory and compliance requirements.
- Develop a high-performing team by defining talent needs, building a diverse team and retaining top talent by creating an environment where the team is empowered and trusted to make decisions, encouraged to try new things and supported in working together to solve problems.
- Systematically handle all aspects of servicing and fraud operations for consumers and merchants.
BASIC QUALIFICATIONS
- At least 15+ years of customer and merchant servicing, fraud operations, and strategic workforce management experience, preferably at B2B2C companies in a complex operational environment.
- Experienced in engaging with executives, board members, and regulators.
- Demonstrated ability to be able to consistently develop a comprehensive strategy.
- Led a team of 100+ operational individuals with proven experience scaling and building teams.
- Morally aligned with our vision and mission.
- Extremely data-oriented and analytical.
- Strategic and dynamic mindset to drive strategy.
- Results-driven, forward-thinking mindset with ability to problem-solve complex issues.
- Thrives in a fast-paced and innovative environment.
- Experience in high-growth, technology-driven companies, with financial services or regulated industries preferred.
COMPENSATION
- Pay Grade - U
- Equity Grade - 15
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $285,000 - 355,000
USA base pay range (all other U.S. states) per year: $253,000 - 323,000
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
BENEFITS
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
INTRODUCTION
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is actively seeking a highly motivated, results-oriented, and deeply experienced Senior Director of Operations to lead the global Operations team. Reporting directly to the Head of Technical Programs & Operations, this pivotal leadership role includes responsibility for developing and executing our global operations strategy as well as comprehensive oversight of all critical operational pillars.
The scope includes all aspects of customer and merchant servicing, fraud operations, vendor management, strategic workforce management, robust training programs, rigorous quality assurance, continuous process improvement, knowledge management systems, and operations risk governance across all operational activities. The function is composed of 10 focus areas with nearly 200 Affirmers and a vendor network with more than 4,000 agents. The Senior Director of Operations is accountable for adherence to established service level agreements (SLAs) and continuously optimizing operational outcomes to deliver exceptional customer experiences.
Concurrently, this role demands a keen eye for maximizing growth opportunities and diligently managing operational costs to ensure efficiency and profitability. On a day-to-day basis, this leader must ensure accurate monitoring of Affirm’s operations and drive rapid remediation when performance deviates from expectations set by the team. This leader is responsible for developing the strategic roadmap for the team’s scope of responsibility, setting expectations for the servicing of our products, and working with cross-functional partners to incorporate those expectations into our overall business strategy and deliver company-wide results.
To optimize impact, they must utilize their proven experience in successfully leading and scaling teams within a dynamic, fast-paced, and cross-functional operational environment. Our ideal candidate is an analytical, hands-on, steeped in the details, collaborative, business-minded, culture-building leader who is able to quickly synthesize technical solutions to complex, multivariate global business opportunities, and who brings key experiences to the role as we build and operate a cohesive suite of honest consumer products that improve financial lives.
Exceptional collaboration skills are paramount, as this role requires extensive cross-functional partnership with Product, Engineering, Analytics, Finance, Legal, and Compliance teams. To run this business, a successful candidate must genuinely care about the details and most importantly, about the outcomes. In our fast-paced environment, there is always new information to consider and incorporate in our plans. We need an agile and adaptable leader willing to re-evaluate prior decisions as new information becomes available. This is something we do continuously and with an ever-increasing frequency at Affirm. Working in a fast-paced environment with the quick feedback loop rewards knowing the details and being on top of your area of responsibility, but really what ties it all together is being motivated and using your skills to get things done. If you would like to learn more about Affirm’s cultural DNA we recommend our CEO’s reflections on building a meritocracy.
ROLE AND RESPONSIBILITIES
- Define strategic roadmap, set expectations for the servicing of our products, and incorporate into business strategy and organization-wide Objectives and Key Results.
- Enable accurate performance monitoring of Affirm’s operations with appropriate alerting and rapid remediation when performance deviates from organizational goals.
- Drive business growth by enabling tools and services that allow for more effective and efficient servicing of consumers and merchants.
- Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences.
- A successful leader will be highly collaborative and partner with many cross-functional stakeholders including:
- Engineering & Analytics in the development, deployment, and operation of our products, services, and tooling.
- Product, Finance, & Analytics to directly influence product strategy and roadmaps, reinforce an analytical and data-driven culture, and drive development of our company-wide OKRs and budget as part of Affirm’s planning process.
- Legal & Compliance to identify and implement strategic changes that generate efficiencies and drive better customer and merchant experiences while ensuring the teams adhere to regulatory and compliance requirements.
- Develop a high-performing team by defining talent needs, building a diverse team and retaining top talent by creating an environment where the team is empowered and trusted to make decisions, encouraged to try new things and supported in working together to solve problems.
- Systematically handle all aspects of servicing and fraud operations for consumers and merchants.
BASIC QUALIFICATIONS
- At least 15+ years of customer and merchant servicing, fraud operations, and strategic workforce management experience, preferably at B2B2C companies in a complex operational environment.
- Experienced in engaging with executives, board members, and regulators.
- Demonstrated ability to be able to consistently develop a comprehensive strategy.
- Led a team of 100+ operational individuals with proven experience scaling and building teams.
- Morally aligned with our vision and mission.
- Extremely data-oriented and analytical.
- Strategic and dynamic mindset to drive strategy.
- Results-driven, forward-thinking mindset with ability to problem-solve complex issues.
- Thrives in a fast-paced and innovative environment.
- Experience in high-growth, technology-driven companies, with financial services or regulated industries preferred.
COMPENSATION
- Pay Grade - U
- Equity Grade - 15
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $285,000 - 355,000
USA base pay range (all other U.S. states) per year: $253,000 - 323,000
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
BENEFITS
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
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Get Access To All JobsTips for Finding HR Director Jobs at Affirm Jobs
Frame your HR credentials around fintech compliance
Affirm operates under financial services regulations that shape its HR function. Highlighting experience with workforce compliance, multi-state employment law, or regulated industry HR signals direct fit and strengthens your case for sponsorship at the director level.
Verify your specialty occupation classification early
HR Director roles require a degree in human resources, business administration, or a related field to qualify as a specialty occupation under H-1B rules. Confirm your credential aligns before applications move forward, since USCIS scrutinizes generalist HR titles.
Target Affirm's people operations and talent leadership teams
Affirm's HR Director openings often sit within people operations, talent acquisition leadership, or HR business partnering. Focusing your outreach on these specific functions, rather than applying broadly, positions you for roles where sponsorship decisions are more straightforward.
Use Migrate Mate to filter Affirm's open HR Director roles
Affirm posts HR Director positions across multiple channels, making it easy to miss active sponsorship-eligible openings. Use Migrate Mate to filter Affirm's listings by visa type so you're only applying to roles where sponsorship is confirmed.
Understand how PERM affects senior HR hires
For EB-2 or EB-3 Green Card sponsorship, Affirm's HR team must complete a PERM labor certification with DOL before filing your immigrant petition. At the director level, that process involves documenting that no qualified U.S. workers were available for the role.
HR Director at Affirm jobs are hiring across the US. Find yours.
Find HR Director at Affirm JobsFrequently Asked Questions
Does Affirm sponsor H-1B visas for HR Directors?
Yes, Affirm sponsors H-1B visas for HR Directors. The role typically qualifies as a specialty occupation when tied to a relevant degree in human resources, business administration, or organizational psychology. Because HR Director is a leadership-level position, Affirm's sponsorship decisions tend to be made at the business unit level, so engaging directly with the hiring team about sponsorship early in the process is the most reliable approach.
Which visa types are commonly used for HR Director roles at Affirm?
H-1B is the most common work visa for HR Directors at Affirm. F-1 OPT and CPT are used by candidates transitioning from graduate programs in HR or industrial-organizational psychology. TN visas are available to Canadian and Mexican nationals in qualifying HR management roles. For long-term sponsorship, Affirm supports EB-2 and EB-3 Green Card pathways, though those involve a PERM labor certification process through the DOL before petitioning USCIS.
What qualifications and experience does Affirm expect for HR Director roles?
Affirm typically looks for HR Directors with a bachelor's or master's degree in human resources, business administration, or a related field, combined with several years of progressive HR leadership experience. Experience managing HR functions in a fintech, payments, or financial services environment carries significant weight. Familiarity with multi-state employment compliance, compensation benchmarking, and scaling people operations in a fast-growth company is relevant given Affirm's business model.
How do I apply for HR Director jobs at Affirm?
You can find and apply for HR Director jobs at Affirm through Migrate Mate, which filters open roles by visa sponsorship type so you can confirm Affirm is sponsoring before you invest time in the application. When applying, tailor your resume to Affirm's fintech environment and be direct about your visa status in the recruiter screen. Affirm's recruiting process for director-level HR roles typically includes a recruiter screen, panel interviews with HR and business leaders, and a final executive round.
How do I time my H-1B filing if I'm on OPT and targeting Affirm?
The H-1B cap filing window opens in March each year for an October 1 start date. If your OPT expires before October 1 and you have a STEM extension, you may have enough runway to bridge the gap. If not, confirm with Affirm whether they'll support a cap-exempt filing through a qualifying nonprofit or research organization, or whether you'd need to maintain status another way while the petition is pending.
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