Customer Operations Manager Jobs at Deloitte with Visa Sponsorship
Customer Operations Manager roles at Deloitte sit at the intersection of client delivery and operational strategy, typically requiring you to lead cross-functional teams and drive service improvements for major clients. Deloitte has a well-established sponsorship infrastructure that supports international candidates across multiple visa categories for this function.
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Get Access To All JobsINTRODUCTION
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on May 31, 2026.
ROLE AND RESPONSIBILITIES
As a Senior Manager in our Digital Foundry, Operate, & Innovation Consulting group, you'll oversee teams of architects and solution professionals delivering large-scale BPO and BPaaS platform solutions to our insurance clients.
Client and Account Management:
Manage day to day interactions with executive clients and sponsors, and Deloitte account team leaders.
Delivery:
Manage and deliver client engagements encompassing implementation, operation, and continuous innovation of strategic technology platforms at scale. Responsibilities include, among others:
- Managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
- Managing operational performance including SLAs, efficiency measures, demand planning, and profitability.
Business Development:
Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies including creative deal constructs to include Operate and potentially also Advise and Implement.
People Development:
Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.
THE TEAM
Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manage innovation and assets, and commercialize IP to drive growth across all Customer offerings.
BASIC QUALIFICATIONS
- 10+ years of consulting and/or Customer operate/implementation experience, with a significant focus on the insurance industry
- 5+ years experience in BPO (Business Process Outsourcing) and/or BPaaS (Business Process as a Service) related to insurance operations
- 5+ years managing third party advisors
- 5+ years of leadership experience in defining global resource/coverage mixes and plans, leverage models, productivity models, and in driving approaches for automated solutions such as ticketing and monitoring
- Bachelor's degree or equivalent professional experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
PREFERRED QUALIFICATIONS
- Master's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
- 5+ years' experience managing global service delivery from multiple centers
- 5+ years of experience applying SDLC methodologies (Agile, SCRUM, RUP, other)
- 3+ years' experience in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
- 8+ years' experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,000 to $307,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Customer_US DFO_US
INTRODUCTION
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on May 31, 2026.
ROLE AND RESPONSIBILITIES
As a Senior Manager in our Digital Foundry, Operate, & Innovation Consulting group, you'll oversee teams of architects and solution professionals delivering large-scale BPO and BPaaS platform solutions to our insurance clients.
Client and Account Management:
Manage day to day interactions with executive clients and sponsors, and Deloitte account team leaders.
Delivery:
Manage and deliver client engagements encompassing implementation, operation, and continuous innovation of strategic technology platforms at scale. Responsibilities include, among others:
- Managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
- Managing operational performance including SLAs, efficiency measures, demand planning, and profitability.
Business Development:
Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies including creative deal constructs to include Operate and potentially also Advise and Implement.
People Development:
Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.
THE TEAM
Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manage innovation and assets, and commercialize IP to drive growth across all Customer offerings.
BASIC QUALIFICATIONS
- 10+ years of consulting and/or Customer operate/implementation experience, with a significant focus on the insurance industry
- 5+ years experience in BPO (Business Process Outsourcing) and/or BPaaS (Business Process as a Service) related to insurance operations
- 5+ years managing third party advisors
- 5+ years of leadership experience in defining global resource/coverage mixes and plans, leverage models, productivity models, and in driving approaches for automated solutions such as ticketing and monitoring
- Bachelor's degree or equivalent professional experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
PREFERRED QUALIFICATIONS
- Master's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
- 5+ years' experience managing global service delivery from multiple centers
- 5+ years of experience applying SDLC methodologies (Agile, SCRUM, RUP, other)
- 3+ years' experience in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
- 8+ years' experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,000 to $307,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Customer_US DFO_US
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Get Access To All JobsTips for Finding Customer Operations Manager Jobs at Deloitte Jobs
Frame your experience around client delivery outcomes
Deloitte evaluates Customer Operations Manager candidates on measurable impact, not just responsibilities. Before applying, document specific client-facing results, process improvements, and team leadership examples that align with consulting engagement models.
Target Deloitte's industry verticals strategically
Customer Operations Manager openings at Deloitte cluster around specific practice areas like Government and Public Services, Technology, and Financial Services. Targeting a vertical that matches your background increases your chances of reaching the interview stage.
Understand which visa pathway fits your nationality
Deloitte sponsors multiple visa categories for this role. Australian citizens can pursue the E-3 path, avoiding the H-1B lottery entirely. If you rely on H-1B, confirm with your recruiter early whether Deloitte files for cap-subject registrations in April.
Get your credentials evaluated before the offer stage
If your degree is from outside the United States, obtain a credential evaluation from a NACES-approved agency before you receive an offer. Deloitte's immigration team will need this for the Labor Condition Application filed with DOL.
Clarify sponsorship scope during your recruiter conversation
Deloitte distinguishes between sponsoring new hires and transferring existing visa holders. Ask your recruiter directly whether the specific business unit posting your role is approved to initiate a new USCIS petition, not just accept a transfer.
Use Migrate Mate to find active Customer Operations Manager openings
Deloitte posts roles across many portals, but identifying which ones include sponsorship can take hours of filtering. Use Migrate Mate to browse verified Customer Operations Manager openings at Deloitte that are open to visa sponsorship.
Customer Operations Manager at Deloitte jobs are hiring across the US. Find yours.
Find Customer Operations Manager at Deloitte JobsFrequently Asked Questions
Does Deloitte sponsor H-1B visas for Customer Operations Managers?
Yes, Deloitte sponsors H-1B visas for Customer Operations Managers. As one of the largest professional services firms in the United States, Deloitte has an established immigration program that handles the full H-1B process, including the Labor Condition Application with DOL and the I-129 petition with USCIS. Sponsorship availability can vary by practice area and hiring year, so confirm with your recruiter early in the process.
How do I apply for Customer Operations Manager jobs at Deloitte?
You can search for Customer Operations Manager roles directly on Deloitte's careers site or use Migrate Mate to filter for open positions that include visa sponsorship. When applying, tailor your resume to reflect client delivery leadership and operational improvement outcomes, since Deloitte's screening criteria for this role focuses heavily on measurable client-facing impact and cross-functional team management.
Which visa types does Deloitte commonly sponsor for Customer Operations Manager roles?
Deloitte sponsors H-1B, H-1B1, E-3, and employment-based Green Card categories including EB-2 and EB-3 for Customer Operations Managers. H-1B is the most widely used path for candidates from countries like India and Nigeria. Australian citizens can pursue the E-3 visa, which bypasses the H-1B lottery and has its own annual allocation. H-1B1 is available to citizens of Chile and Singapore.
What qualifications does Deloitte expect for Customer Operations Manager candidates needing sponsorship?
Deloitte typically expects a bachelor's degree in a field directly relevant to the role, such as business, operations management, or a related discipline, along with demonstrated experience managing client operations or service delivery in a consulting or professional services environment. For visa sponsorship purposes, the role must qualify as a specialty occupation under USCIS standards, meaning the position requires at least a bachelor's degree in a specific field as a minimum entry requirement.
How do I manage my visa timeline when targeting a Customer Operations Manager role at Deloitte?
If you're pursuing H-1B sponsorship, the cap registration window opens each March for an October 1 start date, which means planning your job search to secure an offer well before March is essential. E-3 and H-1B1 applicants have more flexibility since those categories aren't lottery-based and can be filed year-round. Once you receive an offer, Deloitte's immigration team typically coordinates directly with outside counsel to manage the USCIS filing timeline on your behalf.
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