Customer Service Management Jobs at Henkel with Visa Sponsorship
Henkel hires Customer Service Management professionals to lead client relationships and service operations across its chemicals and materials divisions. The company has a track record of sponsoring work visas for this function, making it a viable target if you need H-1B, OPT, or other employment-based sponsorship.
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Get Access To All JobsAt Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
- Consult customers on solutions generating value for their use cases.
- Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system.
- Work with application equipment to provide solutions to enhance customer adhesive related processes.
- Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues.
- Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS).
- May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers.
- Responsible for products application / technical training and coaching of field sales forces and customers.
- Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members.
- Promote internally SBU innovations and best learnings cross accounts.
- Acts as a trusted technical partner for customers by leading product / technology demos, troubleshooting, and training at customer sites utilizing pre- and post-demo documentation and visit reports to help customers succeed.
- Collaborates as technical liaison between our customers and our internal team including product development, manufacturing, supply chain, sales, and marketing.
- Provides timely technical support for assigned regional customers including product recommendations, complaint investigations, and analytical problem solving.
- Demonstrates appropriate project management skills by justifying and scoping customer projects, as well as supporting our market areas by driving our innovation and technology pipeline.
- Plans, executes and communicates laboratory requests to support customer / market projects.
- Prepares reports to summarize findings & conclusions and effectively communicates technical information directly to internal and external stakeholders.
- Contributes to the development and successful adoption of new technology platforms for laminating adhesives and coatings by applying deep technical knowledge, industry expertise and customer insights.
- Provides market-specific expertise through internal and external approaches including involvement in professional societies and industry associations.
- Leads by example in Safety, completing all necessary site and field safety requirements.
- Develops technical and professional skills through ongoing learning, mentoring, and participation in internal and external technical communities.
What makes you a good fit
- BS ChE, ME, MatE, Chemistry or similar degree / experience required.
- Typically, 5-10+ years of technical service, engineering, or industry experience; relevant experience in the Flexible Packaging industry is a plus.
- Hands-on coating and/or converting expertise (mechanical / application equipment aptitude) in laminating adhesives and/or coatings technology area is highly valued.
- Experience in troubleshooting complex / difficult problems.
- Excellent written and verbal communication skills.
- Excellent people skills; able to work effectively with a range of individuals from manufacturing operators and laboratory technicians through senior management both at customers and within Henkel.
- Excellent project management and organization skills.
- Willing to travel up to ~60%, primarily in the USA and occasionally MX/CAN; with advance planning and support to enable sustainable work-life balance.
Some benefits of joining Henkel
- Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
- Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
- Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
- Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
- Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
The salary for this role is $105,000.00- $125,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
- Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
- Consult customers on solutions generating value for their use cases.
- Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system.
- Work with application equipment to provide solutions to enhance customer adhesive related processes.
- Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues.
- Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS).
- May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers.
- Responsible for products application / technical training and coaching of field sales forces and customers.
- Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members.
- Promote internally SBU innovations and best learnings cross accounts.
- Acts as a trusted technical partner for customers by leading product / technology demos, troubleshooting, and training at customer sites utilizing pre- and post-demo documentation and visit reports to help customers succeed.
- Collaborates as technical liaison between our customers and our internal team including product development, manufacturing, supply chain, sales, and marketing.
- Provides timely technical support for assigned regional customers including product recommendations, complaint investigations, and analytical problem solving.
- Demonstrates appropriate project management skills by justifying and scoping customer projects, as well as supporting our market areas by driving our innovation and technology pipeline.
- Plans, executes and communicates laboratory requests to support customer / market projects.
- Prepares reports to summarize findings & conclusions and effectively communicates technical information directly to internal and external stakeholders.
- Contributes to the development and successful adoption of new technology platforms for laminating adhesives and coatings by applying deep technical knowledge, industry expertise and customer insights.
- Provides market-specific expertise through internal and external approaches including involvement in professional societies and industry associations.
- Leads by example in Safety, completing all necessary site and field safety requirements.
- Develops technical and professional skills through ongoing learning, mentoring, and participation in internal and external technical communities.
What makes you a good fit
- BS ChE, ME, MatE, Chemistry or similar degree / experience required.
- Typically, 5-10+ years of technical service, engineering, or industry experience; relevant experience in the Flexible Packaging industry is a plus.
- Hands-on coating and/or converting expertise (mechanical / application equipment aptitude) in laminating adhesives and/or coatings technology area is highly valued.
- Experience in troubleshooting complex / difficult problems.
- Excellent written and verbal communication skills.
- Excellent people skills; able to work effectively with a range of individuals from manufacturing operators and laboratory technicians through senior management both at customers and within Henkel.
- Excellent project management and organization skills.
- Willing to travel up to ~60%, primarily in the USA and occasionally MX/CAN; with advance planning and support to enable sustainable work-life balance.
Some benefits of joining Henkel
- Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
- Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
- Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
- Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
- Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
The salary for this role is $105,000.00- $125,000.00. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
See all 23+ Customer Service Management at Henkel jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Henkel Jobs
Frame your credentials around specialty occupation standards
Customer service roles at chemical manufacturers face scrutiny under H-1B specialty occupation requirements. Position your degree in supply chain, chemistry, or business administration as directly tied to managing technical client accounts, not general service work.
Target Henkel's industrial and adhesives business units
Henkel's Adhesive Technologies and Consumer Brands divisions drive the heaviest customer-facing volume in the chemicals and materials space. Applications tied to these units signal fluency with complex B2B accounts, which strengthens the case for sponsorship over administrative service roles.
Clarify OPT STEM extension eligibility before applying
If you're on F-1 OPT, verify whether your degree qualifies for the 24-month STEM extension before your initial 12 months expire. Henkel supports CPT and OPT, so entering the H-1B cycle with maximum remaining OPT time reduces pressure on both you and the employer.
Confirm the sponsoring legal entity on your offer letter
Henkel operates multiple U.S. subsidiaries across different EIN registrations. Before USCIS filing begins, confirm which legal entity is named on your offer letter, since the LCA the employer files with DOL must match the petitioning entity exactly to avoid processing delays.
Use Migrate Mate to find open Customer Service Management roles at Henkel
Search Migrate Mate's job board to filter for Henkel's active Customer Service Management openings that include visa sponsorship. This saves time screening out roles where the hiring team has not confirmed willingness to sponsor.
Plan your H-1B lottery registration timeline around Henkel's fiscal calendar
USCIS opens H-1B registration in March for an October 1 start date. Henkel's budgeting and headcount approvals typically finalize earlier in Q1, so engaging your recruiter in January or February increases the chance your petition is registered before the March window closes.
Customer Service Management at Henkel jobs are hiring across the US. Find yours.
Find Customer Service Management at Henkel JobsFrequently Asked Questions
Does Henkel sponsor H-1B visas for Customer Service Managements?
Yes, Henkel sponsors H-1B visas for Customer Service Management roles. The company has filed petitions across multiple visa categories for this function, including H-1B and employment-based Green Card pathways such as EB-2 and EB-3. Sponsorship decisions depend on the specific role, business unit, and whether the position meets USCIS specialty occupation criteria, so confirming sponsorship intent with the recruiter early in the process is the practical first step.
Which visa types does Henkel commonly use for Customer Service Management roles?
Henkel supports a range of visa categories for Customer Service Management hires, including H-1B, F-1 OPT and CPT, TN for Canadian and Mexican nationals, J-1, and employment-based immigrant visas such as EB-2 and EB-3. The applicable category depends on your nationality, degree, and current immigration status. TN is often the fastest path for Canadian and Mexican nationals with a qualifying business degree or relevant field.
What qualifications does Henkel expect for Customer Service Management roles?
Henkel typically looks for candidates with a bachelor's degree in business, supply chain, chemistry, or a related field, combined with experience managing technical or industrial client accounts. For H-1B eligibility, the role must require a specific degree, so generalist backgrounds without a clear field tie are harder to sponsor. Demonstrated experience with SAP, order management systems, or chemical industry clients strengthens your candidacy significantly.
How do I apply for Customer Service Management jobs at Henkel?
Applications go through Henkel's careers portal, where roles are posted by business unit and location. To find Customer Service Management openings that explicitly include visa sponsorship, browse Migrate Mate's job board, which filters Henkel listings by sponsorship status so you're not wasting applications on roles where sponsorship isn't confirmed. Include your work authorization status clearly in your application to avoid screening delays.
How do I estimate the timeline from job offer to H-1B work authorization at Henkel?
If you receive an offer outside the H-1B cap period, the standard timeline runs from March registration through an October 1 start date, roughly six to seven months from selection to authorized work. Premium processing through USCIS reduces adjudication to 15 business days once the petition is filed. If you're already on OPT, you may begin working immediately while the petition is pending under cap-gap protection, which extends your status automatically through September 30.
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