Customer Service Management Jobs at Hub Group with Visa Sponsorship
Hub Group's Customer Service Management roles focus on coordinating freight solutions, managing client relationships across intermodal and trucking networks, and leading service teams in a fast-paced logistics environment. Hub Group has an established track record of sponsoring international professionals for these positions across multiple visa categories.
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Get Access To All JobsJob Description
The Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer.
Essential Job Functions
- Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
- Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
- Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
- Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
- Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
- Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
- Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
- Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
- Duties, responsibilities and activities may be assigned or changed from time to time.
Minimum Requirements
- Bachelor's degree in business, logistics, supply chain, or management preferred.
- Experience in the transportation industry preferred.
- Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
- Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
- Highly effective communication, both verbal and written.
- Attention to detail, organizational skills, and customer focused.
- Ability to work weekend rotation when scheduled.
Salary
Up to $50,000/year base salary + Bonus Eligibility
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Benefits We Offer a Comprehensive Benefits Plan Including
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
About us
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do.
Job Description
The Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer.
Essential Job Functions
- Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions.
- Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges.
- Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems.
- Offer alternative transportation solutions as necessary by analyzing internal and external account metrics.
- Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP).
- Communicate with shipper and consignee contacts regarding exception notification and problem resolution.
- Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools.
- Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner.
- Duties, responsibilities and activities may be assigned or changed from time to time.
Minimum Requirements
- Bachelor's degree in business, logistics, supply chain, or management preferred.
- Experience in the transportation industry preferred.
- Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred.
- Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word.
- Highly effective communication, both verbal and written.
- Attention to detail, organizational skills, and customer focused.
- Ability to work weekend rotation when scheduled.
Salary
Up to $50,000/year base salary + Bonus Eligibility
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Benefits We Offer a Comprehensive Benefits Plan Including
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
About us
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do.
See all 27+ Customer Service Management at Hub Group jobs
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Hub Group Jobs
Align your experience with logistics operations
Hub Group prioritizes Customer Service Management candidates who can demonstrate hands-on experience with freight coordination, carrier relationships, or supply chain workflows. Frame your resume around service metrics, team leadership, and client retention in a transportation or logistics context.
Research Hub Group's intermodal service structure
Hub Group operates heavily in intermodal freight, so understanding how rail and drayage networks interact with customer-facing service functions gives you a concrete edge in interviews and signals you can add value from day one.
Confirm your visa category fits the role level
Hub Group sponsors H-1B, TN, and employment-based Green Card pathways, but each requires the role to qualify under specific criteria. TN status for Canadians and Mexicans in management roles requires clear documentation of professional classification, so confirm your job title maps to an approved TN category before applying.
Time your application around H-1B cap deadlines
If you need H-1B sponsorship, USCIS registration opens in March for an October 1 start. Hub Group would need to file your petition by April, so targeting their open Customer Service Management roles in January or February gives you the strongest runway for a cap-subject petition.
Use Migrate Mate to filter Hub Group's open roles
Searching for sponsoring employers across logistics is time-consuming without the right tools. Use Migrate Mate to filter Customer Service Management openings at Hub Group by visa type, so you only apply to roles that match your sponsorship situation.
Clarify PERM labor certification timing upfront
If you're targeting an EB-2 or EB-3 Green Card through Hub Group, the PERM process with DOL typically takes 12 to 18 months before an I-140 petition can be filed. Raising this timeline in offer negotiations ensures both parties have aligned expectations before you accept.
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Find Customer Service Management at Hub Group JobsFrequently Asked Questions
Does Hub Group sponsor H-1B visas for Customer Service Managements?
Yes, Hub Group sponsors H-1B visas for qualifying Customer Service Management roles. The position needs to meet USCIS specialty occupation standards, which generally requires a bachelor's degree in a relevant field such as business, supply chain management, or logistics. If you're cap-subject, your employer must file during the annual March registration window for an October 1 start date.
Which visa types does Hub Group commonly sponsor for Customer Service Management roles?
Hub Group sponsors H-1B, F-1 OPT, F-1 CPT, TN, and employment-based Green Cards including EB-2 and EB-3 for Customer Service Management positions. F-1 OPT is a common entry point for recent graduates, while TN status is an option for Canadian and Mexican nationals whose role qualifies under the USMCA professional categories. Longer-term sponsorship typically progresses toward a Green Card through the PERM labor certification process.
What qualifications and experience does Hub Group expect for Customer Service Management positions?
Hub Group typically looks for candidates with a background in logistics, supply chain, or transportation operations combined with demonstrated experience managing client accounts or service teams. Familiarity with freight tracking systems, carrier communication, and performance metrics is valued. For visa sponsorship eligibility, a bachelor's degree in a relevant field generally strengthens your application under specialty occupation requirements.
How do I apply for Customer Service Management jobs at Hub Group?
You can browse and apply for Customer Service Management roles at Hub Group directly through Migrate Mate, which filters open positions by visa sponsorship type so you can confirm sponsorship availability before applying. When you apply, tailor your resume to reflect logistics coordination, client management, and team leadership experience. Following up with the recruiting team and confirming your visa category early in the process helps avoid delays later.
How do I plan my timeline if I need visa sponsorship at Hub Group?
Your timeline depends on which visa category applies. F-1 OPT authorizes work immediately after USCIS approves your EAD, while H-1B cap-subject petitions require filing in April for an October 1 start. PERM-based Green Card sponsorship through DOL can take 12 to 18 months before the I-140 stage. Identifying your target role and visa pathway as early as possible gives Hub Group's HR team enough lead time to initiate the process.
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