Service Coordinator Jobs at Humana with Visa Sponsorship
Humana hires Service Coordinators to support member care management across its health and benefits operations. The company has a consistent track record of sponsoring work visas for this function, covering multiple nonimmigrant and immigrant pathways for qualified candidates in care coordination roles.
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The UM Administration Coordinator 2 contributes to administration of utilization management. The UM Administration Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Perform computations. Typically work on semi-routine assignments. The UM Administration Coordinator 2 contributes to the administration of care management and provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and maintain optimal wellness by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.
- The UM Administration Coordinator performs computations and varied activities with moderately complex administrative, operational, and customer support assignments.
- The decisions are typically focused on interpretation of area/department policy and methods for completing assignments.
- Work within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing.
- Follow standard policies that allow for some opportunity for interpretation/deviation.
Use your skills to make an impact
Required Qualifications
- Must reside in the Greater Chicago area/suburban Cook or nearby surrounding counties in the State of Illinois.
- 2+ years of administrative support experience in the healthcare industry.
- 1+ years of customer service experience.
- Previous experience working with Medicaid, Long-term Care, or Medicare members.
Preferred Qualifications
- A minimum of an Associate's degree.
- Prior billing/claims or authorization experience.
- Proficient using electronic medical record and documentation programs.
- Proficient with medical terminology and ICD-10 codes.
- Experience with Utilization Review and Prior Authorization within a managed care organization.
Additional Information
- Schedule: Monday through Friday, 8:00 AM – 5:00 PM with flexibility to work overtime as needed.
- Work Location (Address): Schaumburg, IL
- Work Style: Hybrid Office. Required to work in the office at least two days per week.
Work-at-Home (WAH) Internet Statement
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$44,000 - $57,500 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community
The UM Administration Coordinator 2 contributes to administration of utilization management. The UM Administration Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Perform computations. Typically work on semi-routine assignments. The UM Administration Coordinator 2 contributes to the administration of care management and provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and maintain optimal wellness by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.
- The UM Administration Coordinator performs computations and varied activities with moderately complex administrative, operational, and customer support assignments.
- The decisions are typically focused on interpretation of area/department policy and methods for completing assignments.
- Work within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing.
- Follow standard policies that allow for some opportunity for interpretation/deviation.
Use your skills to make an impact
Required Qualifications
- Must reside in the Greater Chicago area/suburban Cook or nearby surrounding counties in the State of Illinois.
- 2+ years of administrative support experience in the healthcare industry.
- 1+ years of customer service experience.
- Previous experience working with Medicaid, Long-term Care, or Medicare members.
Preferred Qualifications
- A minimum of an Associate's degree.
- Prior billing/claims or authorization experience.
- Proficient using electronic medical record and documentation programs.
- Proficient with medical terminology and ICD-10 codes.
- Experience with Utilization Review and Prior Authorization within a managed care organization.
Additional Information
- Schedule: Monday through Friday, 8:00 AM – 5:00 PM with flexibility to work overtime as needed.
- Work Location (Address): Schaumburg, IL
- Work Style: Hybrid Office. Required to work in the office at least two days per week.
Work-at-Home (WAH) Internet Statement
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$44,000 - $57,500 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
See all 4+ Service Coordinator at Humana jobs
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Get Access To All JobsTips for Finding Service Coordinator Jobs at Humana Jobs
Frame your credentials around care coordination
Humana's Service Coordinator roles sit within managed care and benefits administration, not traditional clinical settings. Tailor your resume to highlight case management, member outreach, or utilization review experience so hiring managers can directly map your background to their workflows.
Target Humana's Medicare and Medicaid business units
Service Coordinator openings at Humana concentrate in its government programs divisions serving Medicare Advantage and Medicaid populations. Filtering your search by these segments surfaces roles with the most active hiring cycles and the strongest sponsorship precedent for this function.
Use Migrate Mate to find sponsorship-verified openings
Not every Service Coordinator posting at Humana explicitly states visa sponsorship. Use Migrate Mate to filter roles by confirmed sponsorship history so you're only spending time on positions where Humana has a real track record of supporting candidates through the process.
Clarify OPT and CPT eligibility before your first interview
If you're on an F-1 visa, confirm whether the specific Service Coordinator role qualifies under your major's STEM or non-STEM OPT category before interviewing. Humana's HR teams will ask about your authorization timeline early, so knowing your exact end date and Cap Gap eligibility prevents delays.
Ask the recruiter about their PERM timeline for this role
Service Coordinator positions can support EB-2 or EB-3 green card sponsorship through PERM labor certification, but Humana's timeline varies by business unit. Asking the recruiter directly whether the role has an established job description on file with the DOL signals you understand the process and saves months of ambiguity.
Confirm your start date accounts for H-1B cap timing
If you need an H-1B, USCIS opens registration in March for an October 1 start. Build this into your offer negotiation with Humana so your proposed start date aligns with cap-subject processing windows rather than requiring a costly TN or bridge status workaround.
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Find Service Coordinator at Humana JobsFrequently Asked Questions
Does Humana sponsor H-1B visas for Service Coordinators?
Yes, Humana sponsors H-1B visas for Service Coordinator roles. Because these positions typically require a bachelor's degree in a health-related or social services field, they generally qualify as specialty occupations under USCIS criteria. Sponsorship availability can vary by business unit, so confirming with the recruiter early in the process is the most reliable approach.
How do I apply for Service Coordinator jobs at Humana?
You can apply through Humana's careers portal directly or browse sponsorship-verified Service Coordinator openings through Migrate Mate, which filters for roles where Humana has a confirmed history of supporting visa candidates. Tailoring your application to highlight care coordination, member services, or case management experience meaningfully improves your chances of moving past the initial screening stage.
Which visa types does Humana commonly use for Service Coordinator roles?
Humana supports several pathways for Service Coordinators, including H-1B for specialty occupation workers, TN for Canadian and Mexican nationals in qualifying professional categories, and F-1 OPT and CPT for students in relevant degree programs. For candidates pursuing permanent residence, EB-2 and EB-3 sponsorship through PERM labor certification is also available depending on the role and business unit.
What qualifications does Humana look for in Service Coordinator candidates?
Humana typically expects a bachelor's degree in social work, health sciences, public health, or a related field for Service Coordinator positions. Practical experience in case management, care coordination, member advocacy, or utilization review carries significant weight. Familiarity with Medicare Advantage or Medicaid populations and proficiency with care management platforms strengthens a candidate's profile considerably.
How long does the sponsorship and hiring process take for this role?
From offer to authorization, timelines depend heavily on your current visa status. H-1B transfers for existing H-1B holders can allow a start within weeks of filing. New H-1B cap filings require aligning your start date with the October 1 cap year. TN status for eligible nationals can be obtained at a port of entry in a single day. PERM-based Green Card cases typically run 18 months or longer.
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