Kore.ai Visa Sponsorship USA
Kore.ai is a conversational AI and enterprise software company that has sponsored H-1B visas for skilled professionals in the U.S. For job seekers in the technology and software space, Kore.ai represents a niche but real sponsorship opportunity, particularly for roles aligned with AI platform development.
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Get Access To All JobsINTRODUCTION
Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.
Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.
Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai, Frankfurt, Tokyo, and Seoul.
We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.
ROLE AND RESPONSIBILITIES
Kore.ai is seeking an experienced Cloud Support & DevOps Engineer specializing in VoIP/SIP to join our Voice Operations & Support team. In this role, you will be responsible for the design, deployment, and ongoing maintenance of enterprise-grade Voice over IP systems that power conversational AI experiences for our global customer base. You will operate at the intersection of cloud infrastructure, real-time communications protocols, and DevOps automation — ensuring high availability, performance, and security across multi-cloud environments.
LOCATION: Irving, TX
Responsibilities:
VoIP System Design & Implementation
- Design, deploy, and maintain VoIP infrastructure using FreeSWITCH, RTPengine, Asterisk, FreePBX, Vicidial, and IVR platforms.
- Configure FreeSWITCH for new product deployments and enterprise customer onboarding.
- Ensure high availability, reliability, and horizontal scalability of VoIP services.
- Manage PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity.
Cloud Infrastructure & DevOps
- Deploy and manage VoIP systems across AWS, Azure, and GCP; optimize cloud resources for cost and performance.
- Administer Kubernetes clusters (EKS, AKS, GKE) hosting VoIP microservices.
- Build and maintain CI/CD pipelines using Jenkins and Ansible for automated deployments.
- Author and maintain Shell scripts for operational automation and runbook execution.
Linux Server Administration
- Administer Linux servers hosting VoIP services; monitor system performance and optimize configurations.
- Troubleshoot OS-level issues impacting voice quality, latency, and reliability.
- Apply OS hardening practices and maintain patch compliance.
SIP & RTP Protocol Engineering
- Apply deep knowledge of SIP and RTP protocols to diagnose and resolve call quality, signaling, and media path issues.
- Use Wireshark and Tcpdump for packet-level network analysis and root cause investigation.
- Investigate and resolve SIP call failures, codec mismatches, NAT traversal issues, and RTP stream anomalies.
Database Administration
- Support MySQL and PostgreSQL databases used by VoIP platforms for configuration, call records, and session data.
- Perform query optimization, backups, and schema management as needed.
Security & Compliance
- Implement and maintain security measures to protect VoIP systems from fraud, toll fraud, and DDoS threats.
- Ensure compliance with industry standards and enterprise security policies.
- Support FedRAMP and SOC 2 compliance requirements as applicable to voice infrastructure.
Incident Management & On-Call Support
- Provide on-call support for voice infrastructure incidents, including weekend and after-hours response.
- Drive timely root cause analysis and post-incident reviews for voice platform outages.
- Maintain operational runbooks and escalation procedures.
Collaboration & Stakeholder Communication
- Partner with Platform Engineering, Release Management, InfoSec, and enterprise customer teams.
- Communicate incident status, risk, and resolution timelines clearly to technical and non-technical stakeholders.
REQUIRED SKILLS & QUALIFICATIONS
MUST HAVE:
- Minimum 10+ years of hands-on experience as a VoIP Systems Engineer or equivalent role required.
- Proven expertise with FreeSWITCH — configuration, dialplan design, and new deployment setup required.
- Proficiency with Asterisk, FreePBX, Vicidial, and IVR platform administration required.
- Deep understanding of SIP and RTP protocols; experience with signaling flow analysis required.
- Strong Linux system administration skills (RHEL/CentOS/Ubuntu) required.
- Hands-on experience with AWS, Azure, and/or GCP for cloud-hosted VoIP deployments required.
- Working knowledge of Kubernetes (EKS, AKS, GKE) required.
- Proficiency with Wireshark and Tcpdump for network packet capture and analysis required.
- Experience with Ansible and Jenkins for configuration management and CI/CD required.
- Shell scripting proficiency for operational automation required.
- Familiarity with MySQL and PostgreSQL databases required.
- Experience configuring PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity required.
- As needed, work outside core hours to address emergencies, including weekends required.
PREFERRED:
- AWS or Google Cloud Professional certification.
- Experience with RTPengine for media proxying in high-volume environments.
- Familiarity with Kore.ai's XO Platform or other enterprise conversational AI platforms.
- Experience with VoIP security hardening (SIP firewalls, TLS/SRTP, fraud detection).
- Knowledge of FedRAMP compliance requirements as they pertain to voice infrastructure.
- Experience deploying enterprise Dialer or IVR applications at scale.
Education:
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience) required.
Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150,000 - $160,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.
INTRODUCTION
Kore.ai is a globally recognized leader in the conversational and generative AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions, serving over 100M consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.
Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.
Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai, Frankfurt, Tokyo, and Seoul.
We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.
ROLE AND RESPONSIBILITIES
Kore.ai is seeking an experienced Cloud Support & DevOps Engineer specializing in VoIP/SIP to join our Voice Operations & Support team. In this role, you will be responsible for the design, deployment, and ongoing maintenance of enterprise-grade Voice over IP systems that power conversational AI experiences for our global customer base. You will operate at the intersection of cloud infrastructure, real-time communications protocols, and DevOps automation — ensuring high availability, performance, and security across multi-cloud environments.
LOCATION: Irving, TX
Responsibilities:
VoIP System Design & Implementation
- Design, deploy, and maintain VoIP infrastructure using FreeSWITCH, RTPengine, Asterisk, FreePBX, Vicidial, and IVR platforms.
- Configure FreeSWITCH for new product deployments and enterprise customer onboarding.
- Ensure high availability, reliability, and horizontal scalability of VoIP services.
- Manage PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity.
Cloud Infrastructure & DevOps
- Deploy and manage VoIP systems across AWS, Azure, and GCP; optimize cloud resources for cost and performance.
- Administer Kubernetes clusters (EKS, AKS, GKE) hosting VoIP microservices.
- Build and maintain CI/CD pipelines using Jenkins and Ansible for automated deployments.
- Author and maintain Shell scripts for operational automation and runbook execution.
Linux Server Administration
- Administer Linux servers hosting VoIP services; monitor system performance and optimize configurations.
- Troubleshoot OS-level issues impacting voice quality, latency, and reliability.
- Apply OS hardening practices and maintain patch compliance.
SIP & RTP Protocol Engineering
- Apply deep knowledge of SIP and RTP protocols to diagnose and resolve call quality, signaling, and media path issues.
- Use Wireshark and Tcpdump for packet-level network analysis and root cause investigation.
- Investigate and resolve SIP call failures, codec mismatches, NAT traversal issues, and RTP stream anomalies.
Database Administration
- Support MySQL and PostgreSQL databases used by VoIP platforms for configuration, call records, and session data.
- Perform query optimization, backups, and schema management as needed.
Security & Compliance
- Implement and maintain security measures to protect VoIP systems from fraud, toll fraud, and DDoS threats.
- Ensure compliance with industry standards and enterprise security policies.
- Support FedRAMP and SOC 2 compliance requirements as applicable to voice infrastructure.
Incident Management & On-Call Support
- Provide on-call support for voice infrastructure incidents, including weekend and after-hours response.
- Drive timely root cause analysis and post-incident reviews for voice platform outages.
- Maintain operational runbooks and escalation procedures.
Collaboration & Stakeholder Communication
- Partner with Platform Engineering, Release Management, InfoSec, and enterprise customer teams.
- Communicate incident status, risk, and resolution timelines clearly to technical and non-technical stakeholders.
REQUIRED SKILLS & QUALIFICATIONS
MUST HAVE:
- Minimum 10+ years of hands-on experience as a VoIP Systems Engineer or equivalent role required.
- Proven expertise with FreeSWITCH — configuration, dialplan design, and new deployment setup required.
- Proficiency with Asterisk, FreePBX, Vicidial, and IVR platform administration required.
- Deep understanding of SIP and RTP protocols; experience with signaling flow analysis required.
- Strong Linux system administration skills (RHEL/CentOS/Ubuntu) required.
- Hands-on experience with AWS, Azure, and/or GCP for cloud-hosted VoIP deployments required.
- Working knowledge of Kubernetes (EKS, AKS, GKE) required.
- Proficiency with Wireshark and Tcpdump for network packet capture and analysis required.
- Experience with Ansible and Jenkins for configuration management and CI/CD required.
- Shell scripting proficiency for operational automation required.
- Familiarity with MySQL and PostgreSQL databases required.
- Experience configuring PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity required.
- As needed, work outside core hours to address emergencies, including weekends required.
PREFERRED:
- AWS or Google Cloud Professional certification.
- Experience with RTPengine for media proxying in high-volume environments.
- Familiarity with Kore.ai's XO Platform or other enterprise conversational AI platforms.
- Experience with VoIP security hardening (SIP firewalls, TLS/SRTP, fraud detection).
- Knowledge of FedRAMP compliance requirements as they pertain to voice infrastructure.
- Experience deploying enterprise Dialer or IVR applications at scale.
Education:
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience) required.
Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150,000 - $160,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.
Job Roles at Kore.ai Companies
How to Get Visa Sponsorship in Kore.ai Visa Sponsorship USA
Target roles in AI and platform engineering
Kore.ai's sponsorship activity centers on its conversational AI platform, so technical roles in software engineering, machine learning, and NLP are your strongest entry points. Tailor your application to show direct experience with enterprise AI or chatbot technologies.
Emphasize enterprise software experience
Kore.ai serves large enterprise clients across industries. Highlighting experience in B2B software environments, SaaS platforms, or enterprise integrations signals that you understand the scale and complexity of their product and customer base.
Understand that H-1B is their primary sponsorship vehicle
Kore.ai's sponsorship history is focused on the H-1B visa. If that's the category you're pursuing, you're aligned with how they've historically supported international talent. Be prepared to confirm H-1B eligibility early in the process.
Move quickly when roles open up
Kore.ai sponsors selectively rather than at high volume, so open roles that include visa sponsorship can be competitive. Use Migrate Mate to filter for verified H-1B sponsors and set up alerts so you're among the first applicants when positions appear.
Research their product before your interview
Kore.ai's platform covers virtual assistants, contact center automation, and enterprise search. Demonstrating working knowledge of their product suite during interviews shows genuine interest and signals you can contribute from day one.
Position yourself for product and technical roles
Kore.ai tends to sponsor professionals whose skills directly support platform development and client delivery. Roles in software development, solutions architecture, and product management typically align best with their sponsorship activity in the Technology & Software space.
Kore.ai jobs are hiring across the US. Find yours.
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Get Access To All JobsFrequently Asked Questions
Does Kore.ai sponsor H-1B visas?
Yes, Kore.ai sponsors H-1B visas. The H-1B is the primary work visa category through which the company has supported international employees in the U.S. Their sponsorship is focused on specialty occupation roles, particularly in technology and software development. If you're pursuing an H-1B, Kore.ai is a legitimate sponsoring employer to consider.
What types of roles does Kore.ai typically sponsor visas for?
Kore.ai's visa sponsorship is concentrated in technical and engineering functions that support its conversational AI platform. Roles in software engineering, machine learning, NLP, and solutions architecture are the most consistent fit. Product and technical support roles tied to enterprise client delivery may also qualify, depending on the position's requirements and specialty occupation criteria.
How do I know if a Kore.ai job listing includes visa sponsorship?
Job listings don't always state visa sponsorship clearly, which makes it difficult to know upfront. Migrate Mate surfaces verified sponsoring employers so you can browse Kore.ai's open roles with confirmation that they have an active H-1B sponsorship history. This saves time compared to applying and asking during the process.
What does the H-1B application process look like if I receive an offer from Kore.ai?
If Kore.ai extends an offer that includes H-1B sponsorship, they'll work with an immigration attorney to file a Labor Condition Application with the Department of Labor and then submit Form I-129 with USCIS. The full process from offer to approval typically takes several months, and timing depends on whether you're subject to the H-1B cap and lottery.
How do I stand out as a visa sponsorship candidate at Kore.ai?
The most effective approach is to demonstrate direct relevance to their core product: enterprise conversational AI. Candidates with hands-on experience in NLP, cloud platforms, or B2B SaaS are well-positioned. Being transparent about your visa situation early and showing familiarity with how H-1B sponsorship works also signals that you're a low-friction hire for their team.
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