Customer Service Management Jobs at Paylocity with Visa Sponsorship
Customer Service Management jobs at Paylocity involve leading client-facing teams across its HR and payroll software platform. The company has a track record of sponsoring work visas for this function, making it a realistic target if you're building a U.S. career in service operations within the HR technology and accounting software space.
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Get Access To All JobsINTRODUCTION
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
LOCATION
This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
POSITION OVERVIEW
As an Implementation Consultant I, you will support small business clients by configuring solutions that meet their unique needs. You’ll begin by conducting a detailed needs analysis, then tailor system setups to improve efficiency, streamline processes, and enhance reporting capabilities. You’ll also ensure accurate data conversion from previous systems, validate results with clients, and provide hands-on support through the transition to our Client Services team. This role is ideal for detail-oriented professionals who are passionate about delivering excellent client experiences and developing foundational implementation skills.
PRIMARY RESPONSIBILITIES
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Act as our client's trusted advisor, ensuring exceptional customer experiences throughout the implementation process. To include but not limited to, facilitating meetings, and maintaining communication throughout the life cycle of their implementation.
- Provide a smooth transition and post-implementation support as needed, including system maintenance, and issue resolution, based on client feedback.
- Assist clients in data migration, data mapping, and data validation processes to ensure accurate and complete data integration into the HCM software.
- Collaborate with clients to gather and analyze their business requirements related to the specific HCM function (e.g., payroll, HR, time, and labor).
- Review, with client, configuration of system to ensure the software is aligned with the clients' needs and expectations to ensure optimal utilization of system capabilities.
- Collaborate with internal cross-functional teams, including sales, product SMEs and project managers, to deliver high-quality implementations.
- Troubleshoot and resolve implementation-related matters, escalating critical concerns to the appropriate teams when necessary.
EDUCATION AND EXPERIENCE
- 1+ years of Customer Service or Customer interfacing role
- 1+ years of HCM implementation experience preferred
- Bachelor’s degree is strongly preferred; however, candidates with an associate degree and relevant experience, or a high school diploma/equivalent with at least five (5) years of experience in HCM, will also be considered.
- Client Centric Approach: Possess excellent interpersonal verbal and written communication skills with a strong customer-focused mindset throughout the implementation process.
- Proficiency in Microsoft Office (with a strong emphasis on Excel) and Other Programs: Adapt quickly to new software platforms and leverage their capabilities to optimize project outcomes. Experience with Excel functions including VLOOKUP, Pivot tables, data manipulation and analysis.
- Resourcefulness: Utilize your problem-solving abilities to overcome obstacles and find creative solutions that meeting project requirements and client expectations.
- Project Management: Successfully handle multiple projects concurrently, effectively prioritizing tasks, managing timelines and ensuring deliverables are met on time. Maintain a high-level of organization and attention to detail through the implementation process to meet client deadlines and achieve successful outcomes.
Physical Requirements
- Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
- Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
COMPENSATION
The base pay range for this position is $50,000 - $60,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.
EEO STATEMENT
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
INTRODUCTION
Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.
Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!
LOCATION
This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.
POSITION OVERVIEW
As an Implementation Consultant I, you will support small business clients by configuring solutions that meet their unique needs. You’ll begin by conducting a detailed needs analysis, then tailor system setups to improve efficiency, streamline processes, and enhance reporting capabilities. You’ll also ensure accurate data conversion from previous systems, validate results with clients, and provide hands-on support through the transition to our Client Services team. This role is ideal for detail-oriented professionals who are passionate about delivering excellent client experiences and developing foundational implementation skills.
PRIMARY RESPONSIBILITIES
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Act as our client's trusted advisor, ensuring exceptional customer experiences throughout the implementation process. To include but not limited to, facilitating meetings, and maintaining communication throughout the life cycle of their implementation.
- Provide a smooth transition and post-implementation support as needed, including system maintenance, and issue resolution, based on client feedback.
- Assist clients in data migration, data mapping, and data validation processes to ensure accurate and complete data integration into the HCM software.
- Collaborate with clients to gather and analyze their business requirements related to the specific HCM function (e.g., payroll, HR, time, and labor).
- Review, with client, configuration of system to ensure the software is aligned with the clients' needs and expectations to ensure optimal utilization of system capabilities.
- Collaborate with internal cross-functional teams, including sales, product SMEs and project managers, to deliver high-quality implementations.
- Troubleshoot and resolve implementation-related matters, escalating critical concerns to the appropriate teams when necessary.
EDUCATION AND EXPERIENCE
- 1+ years of Customer Service or Customer interfacing role
- 1+ years of HCM implementation experience preferred
- Bachelor’s degree is strongly preferred; however, candidates with an associate degree and relevant experience, or a high school diploma/equivalent with at least five (5) years of experience in HCM, will also be considered.
- Client Centric Approach: Possess excellent interpersonal verbal and written communication skills with a strong customer-focused mindset throughout the implementation process.
- Proficiency in Microsoft Office (with a strong emphasis on Excel) and Other Programs: Adapt quickly to new software platforms and leverage their capabilities to optimize project outcomes. Experience with Excel functions including VLOOKUP, Pivot tables, data manipulation and analysis.
- Resourcefulness: Utilize your problem-solving abilities to overcome obstacles and find creative solutions that meeting project requirements and client expectations.
- Project Management: Successfully handle multiple projects concurrently, effectively prioritizing tasks, managing timelines and ensuring deliverables are met on time. Maintain a high-level of organization and attention to detail through the implementation process to meet client deadlines and achieve successful outcomes.
Physical Requirements
- Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
- Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
COMPENSATION
The base pay range for this position is $50,000 - $60,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.
EEO STATEMENT
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
See all Customer Service Management Jobs at Paylocity
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs at Paylocity.
Get Access To All JobsTips for Finding Customer Service Management Jobs at Paylocity
Frame Your Experience Around SaaS Client Retention
Paylocity's customer service roles center on retaining payroll and HR software clients, not just resolving tickets. Reframe your resume around metrics like client retention rates, escalation resolution, and onboarding success to match what their hiring teams are screening for.
Confirm Sponsorship Eligibility Before Applying
Paylocity sponsors H-1B, TN, and F-1 OPT and CPT for this function. If you're on OPT, confirm your STEM extension eligibility and cap-out date before submitting an application so you and a recruiter can align on filing timelines without surprises.
Target Roles With Accounting Software Client Portfolios
Paylocity serves accounting and auditing firms heavily. Prioritize Customer Service Management openings that list mid-market or accounting sector clients in the job description, since those roles align with their core sponsorship activity for this function.
Get Your Documents Audit-Ready Before the Offer Stage
Before a verbal offer becomes a written one, have your degree transcripts, prior visa approvals, and any OPT or CPT documentation organized and ready. Paylocity's HR team will need these quickly once an offer is extended to initiate any USCIS filing.
Use Migrate Mate to Find Open Roles Across This Function
Paylocity posts Customer Service Management roles across multiple locations and seniority levels. Use Migrate Mate to filter specifically for Paylocity openings that match your visa type, so you're not manually sifting through listings that don't align with your sponsorship situation.
Understand the TN Pathway If You Hold Canadian or Mexican Citizenship
Paylocity sponsors TN visas, which don't require USCIS approval for Canadians and can be processed at the border with an offer letter. If you qualify, TN is often faster to activate than H-1B, making it worth discussing explicitly with your Paylocity recruiter.
Frequently Asked Questions
Does Paylocity sponsor H-1B visas for Customer Service Managements?
Yes, Paylocity sponsors H-1B visas for Customer Service Management roles. The H-1B requires your position to qualify as a specialty occupation, which typically means a bachelor's degree or higher in a relevant field. Because H-1B cap-subject filings are subject to the annual lottery in April, timing your offer and application process accordingly is critical.
Which visa types does Paylocity commonly sponsor for Customer Service Management roles?
Paylocity sponsors H-1B, TN visa, F-1 OPT, F-1 CPT, and employment-based Green Card pathways including EB-2 and EB-3 for this function. F-1 OPT is common for recent graduates entering the role, while H-1B is the primary long-term option. TN visa is available to Canadian and Mexican citizens whose role qualifies under USMCA-defined occupational categories.
How do I apply for Customer Service Management jobs at Paylocity?
Apply directly through Paylocity's careers portal and filter by Customer Service or Client Services job families. Tailor your application to highlight experience managing client relationships in SaaS or HR technology environments. Migrate Mate also lists Paylocity's open Customer Service Management roles and lets you filter by visa type, which makes it easier to identify positions actively open to sponsorship.
What qualifications does Paylocity look for in Customer Service Management candidates?
Paylocity typically expects a bachelor's degree in business, communications, or a related field, along with experience managing customer-facing teams in a SaaS or technology environment. Familiarity with payroll software, HRIS platforms, or serving accounting and auditing clients is a strong differentiator. Leadership experience with measurable outcomes in client satisfaction or retention is weighted heavily in the hiring process.
How do I manage visa timing when pursuing a Customer Service Management role at Paylocity?
If you're on F-1 OPT, confirm how many months of authorization remain before your first interview, since Paylocity will need enough runway to file an H-1B or initiate a Green Card process. Cap-subject H-1B petitions must be filed by April 1 for an October 1 start. If your OPT expires before October, discuss cap-gap protection with USCIS guidelines or the company's immigration counsel early in the offer process.