Resideo Visa Sponsorship Jobs USA
Resideo is a home technology and security company that has demonstrated a consistent commitment to international talent through Green Card sponsorship. For F-1 OPT and CPT holders in engineering and technical fields, Resideo is a credible long-term employer worth targeting in your visa sponsorship job search.
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Get Access To All JobsINTRODUCTION
Resideo (REZI) is seeking an experienced Customer Service Manager to join the Customer Experience Team. The Customer Service Manager contributes to Resideo's vision of a world where technology works to simplify everyday life by inspiring and motivating a workforce to enact positive change and bring swift resolution to customer concerns. You will lead team members from across the Americas region to drive operational performance and deliver exceptional experiences.
The Customer Service team plays a critical role in delivering exceptional service across Resideo's full portfolio of Products & Solutions, including Comfort, Water, Security, and Energy. This leader will oversee, develop, and continue to build a high-performing, diverse team distributed across multiple U.S. support centers, fostering an environment where employees are empowered to grow, collaborate, and succeed.
Success in this role requires strong cross-functional partnership with Sales, Supply Chain, and Logistics teams to ensure seamless customer experiences and effective resolution of complex customer challenges. As a key operational leader, this individual will provide direction and ownership during high-impact customer situations while promoting a culture centered on customer advocacy, accountability, and continuous improvement.
The ideal candidate brings experience leading teams in fast-paced, high-volume support center environments with geographically dispersed employees. Through an engaging and inspiring leadership style, they will motivate teams to deliver outstanding service, embrace change, and consistently raise the bar on performance. A customer-first mindset, bias for action, and commitment to excellence will help drive improved outcomes for customers, employees, and the business.
This position carries significant responsibility for operational execution and business performance. Key areas of accountability include ensuring the timely and accurate processing of customer orders and invoicing, managing customer issue and dispute resolution, and partnering closely with stakeholders across Sales, Supply Chain, and Logistics. The role also requires a strong understanding of business operations and a focus on optimizing systems, processes, policies, and procedures to support efficiency, scalability, and the achievement of organizational goals.
JOB DUTIES:
- Ensuring effective and efficient strategies and processes are in place and followed, making Resideo the number 1 choice for customers.
- Maintain a high standard for productivity, quality, and customer service, ensuring that all service levels are met.
- Establish and monitor key business processes and systems to ensure timely, and efficient processing and fulfillment of customer orders to meet business deadlines (month end, quarter end, yearend).
- Communicate job expectations: plan, monitor, appraise and review job contributions, plan and review compensation actions and enforce policies and procedures.
- Conduct needs assessments, performance review, capacity planning and cost/benefit analyses and contribute information and analyses to organizational strategic plans and reviews.
- Leading, hiring, training, retention of staffing and ensuring overall performance of the team.
- Communicate customer issues with the Management team and devise ways of improving customer experience, including resolving problems and complaints.
- Act as a point for escalation of problems / issues arising in an appropriate and timely fashion.
- Assist with other duties as assigned and additional duties as required.
- Produce reports and identify areas of opportunity.
YOU MUST HAVE:
- 7+ years of experience in customer service, order management, logistics, or related operational functions.
- 2+ years of experience leading, or supervising teams in a customer-focused environment.
- Strong proficiency with Microsoft Office applications and web-based business systems.
WE VALUE:
- Highly analytical, detail-oriented, and committed to delivering accurate, efficient results.
- Proven ability to build strong partnerships and collaborate effectively with cross-functional teams and key stakeholders.
- Demonstrated ability to remain composed, professional, and customer-focused when navigating complex or high-pressure situations.
- Experience coaching, developing, and motivating employees while fostering a culture of accountability, growth, and high performance.
- Skilled at managing multiple priorities, balancing competing demands, and adapting to changing business needs.
- Strong problem-solving and decision-making skills with a focus on delivering positive customer and business outcomes.
- Effective leadership capabilities with a passion for driving team engagement, operational excellence, and customer satisfaction.
- Excellent verbal and written communication skills, with the ability to communicate professionally and effectively across all levels of the organization.
WHAT'S IN IT FOR YOU:
- Play a pivotal role in driving customer satisfaction and operational excellence, directly contributing to month-end and quarter-end results that impact overall business performance.
- Join a dynamic, growth-oriented organization where innovation, continuous improvement, and career advancement are encouraged and supported.
- Become part of a people-first culture that values collaboration, inclusion, and professional development, providing opportunities to learn, grow, and build a rewarding career at Resideo.
LI-MA1
LI-Hybrid
Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world.
You can find out more about how the talent community works here: Resideo Talent Community Terms. Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.
If a disability prevents you from applying for a job through our website, request assistance here.
INTRODUCTION
Resideo (REZI) is seeking an experienced Customer Service Manager to join the Customer Experience Team. The Customer Service Manager contributes to Resideo's vision of a world where technology works to simplify everyday life by inspiring and motivating a workforce to enact positive change and bring swift resolution to customer concerns. You will lead team members from across the Americas region to drive operational performance and deliver exceptional experiences.
The Customer Service team plays a critical role in delivering exceptional service across Resideo's full portfolio of Products & Solutions, including Comfort, Water, Security, and Energy. This leader will oversee, develop, and continue to build a high-performing, diverse team distributed across multiple U.S. support centers, fostering an environment where employees are empowered to grow, collaborate, and succeed.
Success in this role requires strong cross-functional partnership with Sales, Supply Chain, and Logistics teams to ensure seamless customer experiences and effective resolution of complex customer challenges. As a key operational leader, this individual will provide direction and ownership during high-impact customer situations while promoting a culture centered on customer advocacy, accountability, and continuous improvement.
The ideal candidate brings experience leading teams in fast-paced, high-volume support center environments with geographically dispersed employees. Through an engaging and inspiring leadership style, they will motivate teams to deliver outstanding service, embrace change, and consistently raise the bar on performance. A customer-first mindset, bias for action, and commitment to excellence will help drive improved outcomes for customers, employees, and the business.
This position carries significant responsibility for operational execution and business performance. Key areas of accountability include ensuring the timely and accurate processing of customer orders and invoicing, managing customer issue and dispute resolution, and partnering closely with stakeholders across Sales, Supply Chain, and Logistics. The role also requires a strong understanding of business operations and a focus on optimizing systems, processes, policies, and procedures to support efficiency, scalability, and the achievement of organizational goals.
JOB DUTIES:
- Ensuring effective and efficient strategies and processes are in place and followed, making Resideo the number 1 choice for customers.
- Maintain a high standard for productivity, quality, and customer service, ensuring that all service levels are met.
- Establish and monitor key business processes and systems to ensure timely, and efficient processing and fulfillment of customer orders to meet business deadlines (month end, quarter end, yearend).
- Communicate job expectations: plan, monitor, appraise and review job contributions, plan and review compensation actions and enforce policies and procedures.
- Conduct needs assessments, performance review, capacity planning and cost/benefit analyses and contribute information and analyses to organizational strategic plans and reviews.
- Leading, hiring, training, retention of staffing and ensuring overall performance of the team.
- Communicate customer issues with the Management team and devise ways of improving customer experience, including resolving problems and complaints.
- Act as a point for escalation of problems / issues arising in an appropriate and timely fashion.
- Assist with other duties as assigned and additional duties as required.
- Produce reports and identify areas of opportunity.
YOU MUST HAVE:
- 7+ years of experience in customer service, order management, logistics, or related operational functions.
- 2+ years of experience leading, or supervising teams in a customer-focused environment.
- Strong proficiency with Microsoft Office applications and web-based business systems.
WE VALUE:
- Highly analytical, detail-oriented, and committed to delivering accurate, efficient results.
- Proven ability to build strong partnerships and collaborate effectively with cross-functional teams and key stakeholders.
- Demonstrated ability to remain composed, professional, and customer-focused when navigating complex or high-pressure situations.
- Experience coaching, developing, and motivating employees while fostering a culture of accountability, growth, and high performance.
- Skilled at managing multiple priorities, balancing competing demands, and adapting to changing business needs.
- Strong problem-solving and decision-making skills with a focus on delivering positive customer and business outcomes.
- Effective leadership capabilities with a passion for driving team engagement, operational excellence, and customer satisfaction.
- Excellent verbal and written communication skills, with the ability to communicate professionally and effectively across all levels of the organization.
WHAT'S IN IT FOR YOU:
- Play a pivotal role in driving customer satisfaction and operational excellence, directly contributing to month-end and quarter-end results that impact overall business performance.
- Join a dynamic, growth-oriented organization where innovation, continuous improvement, and career advancement are encouraged and supported.
- Become part of a people-first culture that values collaboration, inclusion, and professional development, providing opportunities to learn, grow, and build a rewarding career at Resideo.
LI-MA1
LI-Hybrid
Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world.
You can find out more about how the talent community works here: Resideo Talent Community Terms. Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.
If a disability prevents you from applying for a job through our website, request assistance here.
Job Roles at Resideo
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Get Access To All JobsTips for Finding Resideo Visa Sponsorship Jobs USA
Target engineering and technical roles
Resideo's sponsorship history skews toward technical and professional roles in product development, engineering, and operations. When applying, focus your search on positions that align with these functions rather than general corporate or administrative roles.
Lead with your OPT or CPT authorization
Resideo has a track record of supporting F-1 OPT and CPT candidates. Make your work authorization status clear in your application and cover letter so recruiters can immediately assess your eligibility without needing to follow up.
Understand that Green Card sponsorship takes time
Resideo's sponsorship pattern focuses on permanent residency pathways. Start conversations about long-term sponsorship intent during the offer negotiation stage, not after you've already accepted, timing those discussions early makes a meaningful difference.
Research which business units are hiring internationally
Resideo operates across home comfort and security product lines with distributed teams. Identifying which business unit owns the role you want helps you assess sponsorship likelihood, since hiring decisions often sit at the team level.
Use Migrate Mate to find verified Resideo openings
Not every Resideo job posting clearly signals sponsorship availability. Migrate Mate surfaces verified sponsors so you can filter by real sponsorship history and focus your applications on roles where international candidates have a realistic path forward.
Prepare for a structured, multi-round interview process
Companies in the home technology and professional services space tend to run competency-based interviews with technical and behavioral rounds. Practicing both components, not just the technical side, improves your odds of clearing Resideo's full evaluation process.
Frequently Asked Questions
Does Resideo sponsor H-1B visas?
Based on available sponsorship data, Resideo has not been an active H-1B visa sponsor. Their immigration support has focused on Green Card sponsorship under EB-2 and EB-3 categories, as well as F-1 OPT and CPT work authorization. Candidates who need H-1B sponsorship should clarify this directly with Resideo's recruiting team before investing significant time in the process.
What visa types does Resideo sponsor?
Resideo sponsors permanent residency through EB-2 and EB-3 Green Card pathways and supports F-1 students through OPT and CPT work authorization. This makes the company a strong fit for international candidates already in the U.S. on student visas who are building toward long-term work authorization rather than those seeking initial H-1B sponsorship.
Which roles at Resideo are most likely to receive visa sponsorship?
Resideo's sponsorship activity is concentrated in technical and professional disciplines, including engineering, product development, and operations roles. These functions align with the company's core business in home comfort and security technology. Candidates in software, electrical, or mechanical engineering are generally better positioned for sponsorship consideration than those in support or administrative functions.
How do I know if a specific Resideo job posting includes visa sponsorship?
Job postings don't always state sponsorship availability explicitly, which makes verification difficult. Migrate Mate tracks real sponsorship history by employer, so you can see which companies have an active track record before applying. For Resideo specifically, reaching out to the recruiter listed on the posting early in the process is the most reliable way to confirm sponsorship for a given role.
How do I approach Resideo's hiring process as an international candidate?
Disclose your work authorization status early, recruiters appreciate clarity and it prevents late-stage complications. Resideo's interview process typically includes multiple rounds with both technical and behavioral components, so prepare accordingly. If you're on OPT, make sure your authorization timeline gives the company adequate runway to evaluate you and begin any necessary immigration steps.