Customer Insights Analyst Jobs at Ryder System with Visa Sponsorship
Customer Insights Analyst jobs at Ryder System drive data strategy across its logistics and fleet operations. The company has a track record of sponsoring work visas for this function, making it a viable target if you're pursuing H-1B visa or employment-based Green Card sponsorship in a professional services environment.
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Get Access To All JobsJob Description:
Summary
The Customer Insights & Data Analytics Manager plays a pivotal role in analyzing customer usage data for Ryder's products to identify sales and expansion opportunities. This manager is responsible for communicating with business stakeholders to understand Ryder's products and coordinating with technical and IT teams to identify and evaluate previously untapped data sources. They develop plans for data ingestion utilizing IT resources and ensure that the ingested data meets the needs of the marketing team or identifies and recommends process improvements. This Manager will also support the team charged with developing a deeper understanding of current and potential customers and translating that understanding into actionable insights that drive business performance. This Manager must be comfortable at all levels of big data management including sourcing, vetting, analyzing, and reporting. They must be able to turn large amounts of raw data from multiple sources into insights and strategies that result in greater customer retention, the acquisition of new customers, inform cross-sell opportunities and assist in the development of key strategic initiatives and projects. Also, this individual will support the ongoing development of a greater data infrastructure including sourcing and vetting new data streams and enhancing and enriching existing data sets. The Manager must be adept at working across the organization with key partners in the business units, Marketing, Sales, Information Technology and Senior Leadership to drive successful outcomes.
Essential Functions
- Leading the effort to acquire data surrounding the usage of technical products across the organization, assessment of the data for quality and sustainability, and detailed analytics to support the sales and expansion of Ryder’s products. Elevate analytics beyond data reporting and dashboarding to the delivery of actionable insights that inform strategic decisions.
- Independently identifies process gaps, recommends and implements process improvement.
- Lead innovation in both analytical products and the curation of new data sources. Support initiatives to improve data quality, integrity and accessibility for the marketing organization.
- Engage leadership and internal stakeholders early in the process to promote a more focused project design, greater operating efficiency, and deliver insights that will have a higher impact.
- Provide analytics and customer and experience insights down to the branch and unit level.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Detailed oriented with excellent follow-up practices, Required
- A strong sense of urgency and commitment to get the job done quickly and with high-level of quality, Required
- Capable of multi-tasking, highly organized, with excellent time management skills, Required
- Demonstrates problem solving skills and ability to find creative solutions to challenges, Required
- Decision quality, dealing with ambiguity, business acumen, managing & measuring work, developing, Innovation management. Command skills, managing vision and purpose, Required
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required
- Work cross-functionally in order to achieve desired results, Required
- Effective written and verbal communication skills, with the ability to interact with management and across business and IT groups, Required
- Develops and delivers effective presentations to senior levels of management, Required
- Ability to work independently and as a member of a team, Required
- Possesses strong technical aptitude, Required
- Advanced knowledge of complex query writing using SQL with the ability to join multiple tables, summarizing, grouping, data manipulation, performing analytical functions, etc., Required
- Familiarity and knowledge of other programming languages and analytical tools (Python, PowerBI, R, DataBricks, etc.), Required
- Good understanding of B2B Marketing concepts, practices, challenges., Required
- Ability to arrive at conclusions and give recommendations to Senior Management on information obtained., Required
Qualifications
- Bachelor's degree in engineering, Economics, Finance, Statistics or Computer Science, Required
- Master's degree in business administration (MBA) and/or master's degree, Preferred
- 8 years or more in big-data data analyst in a Fortune 500 company or Management Consulting, Required
- 8 years or more working experience with Excel, SQL, R/, SAS/other Statistical Packages., Required
- 1 year or more in experience in transportation/logistics industry a plus., Preferred
- Customer experience insights methods, analytics, tools, and practices. Advanced, Required
- Excel, SQL, R/, SAS/other Statistical Packages. Advanced, Required
Job Category: Market Research & Data Analytics
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$130,000.00
Maximum Pay Range:
$140,000.00
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description:
Summary
The Customer Insights & Data Analytics Manager plays a pivotal role in analyzing customer usage data for Ryder's products to identify sales and expansion opportunities. This manager is responsible for communicating with business stakeholders to understand Ryder's products and coordinating with technical and IT teams to identify and evaluate previously untapped data sources. They develop plans for data ingestion utilizing IT resources and ensure that the ingested data meets the needs of the marketing team or identifies and recommends process improvements. This Manager will also support the team charged with developing a deeper understanding of current and potential customers and translating that understanding into actionable insights that drive business performance. This Manager must be comfortable at all levels of big data management including sourcing, vetting, analyzing, and reporting. They must be able to turn large amounts of raw data from multiple sources into insights and strategies that result in greater customer retention, the acquisition of new customers, inform cross-sell opportunities and assist in the development of key strategic initiatives and projects. Also, this individual will support the ongoing development of a greater data infrastructure including sourcing and vetting new data streams and enhancing and enriching existing data sets. The Manager must be adept at working across the organization with key partners in the business units, Marketing, Sales, Information Technology and Senior Leadership to drive successful outcomes.
Essential Functions
- Leading the effort to acquire data surrounding the usage of technical products across the organization, assessment of the data for quality and sustainability, and detailed analytics to support the sales and expansion of Ryder’s products. Elevate analytics beyond data reporting and dashboarding to the delivery of actionable insights that inform strategic decisions.
- Independently identifies process gaps, recommends and implements process improvement.
- Lead innovation in both analytical products and the curation of new data sources. Support initiatives to improve data quality, integrity and accessibility for the marketing organization.
- Engage leadership and internal stakeholders early in the process to promote a more focused project design, greater operating efficiency, and deliver insights that will have a higher impact.
- Provide analytics and customer and experience insights down to the branch and unit level.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Detailed oriented with excellent follow-up practices, Required
- A strong sense of urgency and commitment to get the job done quickly and with high-level of quality, Required
- Capable of multi-tasking, highly organized, with excellent time management skills, Required
- Demonstrates problem solving skills and ability to find creative solutions to challenges, Required
- Decision quality, dealing with ambiguity, business acumen, managing & measuring work, developing, Innovation management. Command skills, managing vision and purpose, Required
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors), Required
- Work cross-functionally in order to achieve desired results, Required
- Effective written and verbal communication skills, with the ability to interact with management and across business and IT groups, Required
- Develops and delivers effective presentations to senior levels of management, Required
- Ability to work independently and as a member of a team, Required
- Possesses strong technical aptitude, Required
- Advanced knowledge of complex query writing using SQL with the ability to join multiple tables, summarizing, grouping, data manipulation, performing analytical functions, etc., Required
- Familiarity and knowledge of other programming languages and analytical tools (Python, PowerBI, R, DataBricks, etc.), Required
- Good understanding of B2B Marketing concepts, practices, challenges., Required
- Ability to arrive at conclusions and give recommendations to Senior Management on information obtained., Required
Qualifications
- Bachelor's degree in engineering, Economics, Finance, Statistics or Computer Science, Required
- Master's degree in business administration (MBA) and/or master's degree, Preferred
- 8 years or more in big-data data analyst in a Fortune 500 company or Management Consulting, Required
- 8 years or more working experience with Excel, SQL, R/, SAS/other Statistical Packages., Required
- 1 year or more in experience in transportation/logistics industry a plus., Preferred
- Customer experience insights methods, analytics, tools, and practices. Advanced, Required
- Excel, SQL, R/, SAS/other Statistical Packages. Advanced, Required
Job Category: Market Research & Data Analytics
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$130,000.00
Maximum Pay Range:
$140,000.00
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all Customer Insights Analyst Jobs at Ryder System
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Insights Analyst Jobs at Ryder System.
Get Access To All JobsTips for Finding Customer Insights Analyst Jobs at Ryder System
Frame your analytics portfolio around supply chain
Ryder operates at the intersection of logistics, fleet management, and professional services. Tailor your portfolio to show customer segmentation, churn analysis, or demand forecasting in operations-heavy industries so your work aligns directly with their core business context.
Verify LCA filings for your target role
Before your interview, search the DOL's Labor Condition Application disclosure data for Ryder System filings under Customer Insights or similar analyst titles. This tells you the prevailing wage level they've certified, which anchors what to expect in offer negotiations.
Distinguish H-1B and EB sponsorship early
Ryder sponsors both H-1B and employment-based Green Cards. Ask your recruiter early whether the role is structured for H-1B transfer or new cap filing, because timing relative to the April lottery window directly affects your start date and overall immigration timeline.
Use Migrate Mate to surface open analyst roles
Ryder posts Customer Insights Analyst positions across multiple locations and business units. Use Migrate Mate to filter specifically for Ryder roles flagged for visa sponsorship so you're not manually screening postings that won't lead to a sponsored offer.
Prepare your degree equivalency documentation now
USCIS requires that Customer Insights Analyst roles meet specialty occupation standards, meaning a directly related bachelor's degree or equivalent. If your degree is from outside the U.S. or in a tangential field, get a credential evaluation from a NACES-approved service before you receive an offer.
Clarify PERM intent if you want Green Card sponsorship
If your goal is permanent residence through EB-2 or EB-3, ask during the offer stage whether Ryder initiates PERM labor certification for this role. Not every analyst position at large employers is approved for PERM, and finding out late costs you months.
Frequently Asked Questions
Does Ryder System sponsor H-1B visas for Customer Insights Analysts?
Yes, Ryder System sponsors H-1B visas for Customer Insights Analyst roles. The company has a consistent history of filing H-1B petitions for analyst and data-focused positions within its professional services operations. If you're currently on an H-1B with another employer, Ryder can initiate an H-1B transfer, letting you start work as soon as USCIS receives the petition.
How do I apply for Customer Insights Analyst jobs at Ryder System?
Applications go through Ryder's careers portal, where roles are listed by business unit and location. You can also browse and filter Ryder's sponsored Customer Insights Analyst openings directly on Migrate Mate, which surfaces only positions where visa sponsorship has been confirmed, saving you time spent on postings that won't lead to a sponsored offer.
Which visa types does Ryder System commonly use for Customer Insights Analyst roles?
Ryder sponsors both H-1B nonimmigrant visas and employment-based immigrant visas, primarily EB-2 and EB-3, for Customer Insights Analyst positions. H-1B is the standard path for initial work authorization, while EB-2 and EB-3 sponsorship through PERM labor certification is available for candidates pursuing a Green Card. Confirming which pathways apply to a specific posting is worth doing early in the interview process.
What qualifications does Ryder System expect for Customer Insights Analyst positions?
Ryder typically looks for a bachelor's degree in a directly related field such as data analytics, statistics, business intelligence, or information systems. Proficiency with SQL, data visualization tools, and customer or operational datasets is commonly expected. For USCIS H-1B purposes, the role must qualify as a specialty occupation, so a degree in a tangential field combined with substantial relevant experience may require additional documentation.
How long does the visa sponsorship process take for a Customer Insights Analyst at Ryder System?
Timeline depends on the visa category and your current status. An H-1B transfer from a current employer can allow you to start within weeks of USCIS receiving the petition. A new H-1B cap filing requires selection in the April lottery, with employment starting no earlier than October 1. PERM-based Green Card sponsorship through EB-2 or EB-3 typically adds one to several years depending on your country of birth and USCIS processing backlogs.