Compliance Jobs in Cleveland, OH

New Bridge Cleveland
Full-Time | 40 hours/week | Reports to Chief Operating Officer

About New Bridge Cleveland

New Bridge Cleveland is a mission-driven workforce development and career education organization helping Cleveland residents connect to skills, healthcare careers, and greater economic mobility. Our adult healthcare training programs combine classroom instruction, hands-on learning, career preparation, and clinical externships with healthcare partners. Programs include Medical Assistant, Phlebotomy Technician, and Sterile Processing Technician.

New Bridge is part of a growing, integrated model designed to reduce barriers to education and employment while strengthening the community. We value people who are service-minded, adaptable, accountable, curious, and willing to improve systems as we grow.

Position Summary

New Bridge Cleveland is seeking a highly organized, proactive Manager of Student Financial Services & Compliance to own three interconnected areas: day-to-day financial operations, student financial coaching, and student records/compliance. This is a hands-on role for a self-starter who can move confidently between financial details, student conversations, regulatory requirements, and process improvement.

The successful candidate will help keep financial activity accurate and timely, ensure student records remain complete and audit-ready, and provide practical financial coaching that helps students address barriers to training completion and employment. This role requires judgment, follow-through, discretion, and an entrepreneurial mindset.

Key ResponsibilitiesFinancial Operations

· Manage day-to-day accounts payable and accounts receivable activities, including invoices, payments, deposits, supporting documentation, and reconciliation support.

· Maintain accurate, organized financial records and coordinate with organizational leadership and accounting partners to support timely financial reporting.

· Monitor outstanding receivables, research discrepancies, communicate with responsible parties, and follow items through resolution.

· Support month-end processes, account reconciliations, documentation requests, and other routine finance activities as assigned.

· Identify opportunities to strengthen internal controls, documentation, workflows, and financial processes as New Bridge grows.

Student Financial Coaching

· Provide one-on-one financial coaching through New Bridge’s Financial Opportunity Center programming supported by LISC.

· Help students strengthen practical financial skills in budgeting, credit, debt management, banking, savings, and financial goal setting.

· Identify financial barriers that may affect training completion or transition to employment and connect students with appropriate resources and supports.

· Document coaching activity and outcomes accurately and consistently in required systems.

· Approach financial conversations with empathy, discretion, respect, and a commitment to student self-sufficiency.

Student Records, Compliance & Audit Readiness

· Own the accuracy, completeness, organization, retention, and confidentiality of student records.

· Ensure required documentation is collected, entered, updated, and maintained in accordance with New Bridge policies and applicable requirements.

· Conduct proactive file reviews and resolve missing or inconsistent information before audits, monitoring visits, or accreditation reviews.

· Support compliance with applicable state, federal, accreditation, workforce-program, and organizational requirements.

· Prepare documentation and support staff during audits, accreditation reviews, monitoring visits, and other compliance activities.

· Build practical checklists, calendars, controls, and standard operating procedures that make compliance part of everyday operations.

Process Improvement & Cross-Functional Support

· Translate regulations and organizational requirements into clear, workable procedures for staff.

· Use spreadsheets, databases, and technology to improve accuracy, visibility, and efficiency.

· Partner with finance, admissions, instructors, student services, program leadership, and external partners to resolve issues and improve the student experience.

· Recognize problems early, recommend solutions, and take appropriate ownership through completion.

Qualifications

· Bachelor’s degree in accounting, finance, business administration, nonprofit management, education administration, or a related field preferred; relevant experience and demonstrated ability will be considered.

· Experience in one or more of the following strongly preferred: accounts payable/receivable, bookkeeping or financial operations, student services, financial coaching, workforce development, higher education/career education, compliance, accreditation, or records management.

· Strong Excel/spreadsheet skills and comfort learning new financial, student information, and data systems.

· Strong organizational skills, attention to detail, professional communication, and the ability to manage competing priorities independently.

· Ability to handle confidential student and financial information with sound judgment and discretion.

· Experience with LISC Financial Opportunity Center programming or a similar financial coaching model is a plus.

What Success Looks Like

Bills are paid accurately and on time. Receivables are actively managed. Financial documentation is organized and reliable. Students receive practical, respectful support in navigating financial challenges. Student records are complete and audit-ready. Compliance deadlines are anticipated rather than becoming emergencies. When a process can work better, you help improve it.

The Person We’re Looking For

You take ownership rather than waiting for assignments. You can determine what matters most, follow details through to completion, and remain effective when priorities evolve. You are comfortable with numbers and regulations, but you also understand that the purpose of the work is to help students succeed. You bring forward solutions, not just problems, and you want to help build the systems a growing organization needs to serve more students well.

Equal Opportunity

New Bridge Cleveland is committed to providing equal employment opportunities and to maintaining a professional, respectful workplace. Employment decisions are based on organizational needs, job requirements, and individual qualifications, consistent with applicable law.

Qualifications

• High school diploma required; Associate’s degree preferred
• 1–2 years of administrative, accounting, or customer service experience
• Strong communication and organizational skills
• Comfortable with data entry and office systems (CRM and Microsoft Office)
• Detail-oriented with a service mindset

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• Associate (Required)

Experience:

• Higher education teaching: 2 years (Required)

Work Location: In person