Contact Center Consultant Jobs
Contact Center Consultant jobs are open across healthcare, financial services, retail, and business process outsourcing, from entry-level analyst to senior consultant and program manager, with specializations in workforce optimization, CX strategy, and omnichannel operations. See the openings below and apply to the ones that match your experience.
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Showing 5 of 15+ Contact Center Consultant jobs
Enjoy making a difference in peoples’ lives? Join our dynamic Contact Center team of Member Consultants for an opportunity to create exceptional member experiences through account support, digital guidance, and needs-based recommendations.
You’ll research and troubleshoot technical challenges, guide members through online and mobile tools, and help them feel confident and secure in their financial journey. Our Contact Center is unlike any other! Here, you’ll have the opportunity to truly connect with each member, understand their story, and champion their needs.
You’ll make a real impact—and we’ll support you every step of the way. Ready to learn more?
What your day may include:
- Demonstrating a strong member focus and passion for delivering exceptional service.
- Handling member interactions across multiple channels with care and professionalism.
- Communicating effectively with tact, diplomacy, and active listening
- Troubleshooting and resolving member needs, including digital banking and online tools.
- Creating positive, effortless experiences that strengthen long-term member relationships.
- Educating and cross-serving members to identify the best products and services for their needs
- Meeting or exceeding individual and team goals for referrals, quality, and member satisfaction.
- Paying attention to detail to ensure accuracy and consistency in every interaction.
- Communicating in ways that reflect our brand tone and style across verbal and written channels.
- Collaborating with teammates to balance workload and meet service level goals.
- Adapting positively to change and demonstrating resilience in a dynamic environment.
- Maintaining up-to-date knowledge of credit union products, services, and systems.
- Expanding and applying new skills through coaching, training, and ongoing learning opportunities.
- Adhering to credit union policies, procedures, and attendance expectations.
- Participating in credit union promotions, surveys, and community initiatives.
- Performing other duties as assigned to support team and organizational success.
What you bring to the team:
For Contact Center Member Consultant I:
Competitive pay: $21.50 - $32.25 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan and benefits
The target starting pay for this position is $21.50 - $26.87 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.
- Minimum (1) one year of customer service or contact center experience
- Effective listening skills, the ability to analyze information and form recommendations
- Ability to communicate in person and via telephone in a courteous, tactful manner
- Excellent conceptual, organizational, and problem-solving skills
- Ability to analyze and interpret statements and use open-ended questions to obtain information
- Demonstrate analytical decision-making, critical thinking and problem-solving skills
- Comfortable working in a fast-paced environment
- Excellent attention to detail and follow-through. Strong self-management skills
- Ability to maintain privacy and confidentiality
For Contact Center Member Consultant II:
Competitive pay: $24.05 - $36.07 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan and benefits
The target starting pay for this position is $24.05 - $30.06 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.
- Minimum (2) two years of customer service or contact center experience
- Effective listening skills, the ability to analyze information and form recommendations
- Ability to communicate in person and via telephone in a courteous, tactful manner
- Excellent conceptual, organizational, and problem-solving skills
- Ability to analyze and interpret statements and use open-ended questions to obtain information
- Demonstrate analytical decision-making, critical thinking and problem-solving skills
- Comfortable working in a fast-paced environment
- Excellent attention to detail and follow-through. Strong self-management skills
- Ability to maintain privacy and confidentiality
The ranges above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.
Position location: 400 Union Ave SE Olympia, WA. Employees must reside and perform all work in the state of Washington. This is a work from home/hybrid position with the exception of occasional on-site training, meetings and specific organization events.
When you’d work: Monday-Friday, between the hours of 7:00 am-6:00 pm and Saturday 9:00 am-2:00 pm. Full-time minimum 40 hours per week, with scheduling flexibility to meet service needs for this non-exempt position
Working from home/hybrid requirements:
- Reliable, high-speed home internet connection
- Private, confidential workspace, away from distractions and other people
- Suitable desk/surface and desk chair
Perks: Here are a few benefits and perks we offer:
- Medical, Dental, Vision, and Life Insurance with Premium options covered by WSECU
- Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
- Part-Time employees accrue general leave, on a monthly basis
- 11 Paid Holidays
- Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
- Employer paid Long Term Care plan for Part-Time employees
- 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
- Paid Volunteer Leave
- Tuition Assistance
- Employee Assistance Program & Employee Discounts
- And, you get to work with some awesome people!
WSECU was named to the Forbes Best-In-State Credit Union list in 2026, making us the only credit union in Washington to earn this recognition six years in a row!
Ind2
#LI-Hybrid
We look forward to reviewing your application!
All applicants must include a resume.
Visa sponsorship not available.
Contact us at 360-754-2118 with any questions.
We champion our employees’ unique differences because we believe diversity is critical to the success of our members and the communities we serve. We’re proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.
Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 360-754-2118 or email us for assistance.
Enjoy making a difference in peoples’ lives? Join our dynamic Contact Center team of Member Consultants for an opportunity to create exceptional member experiences through account support, digital guidance, and needs-based recommendations.
You’ll research and troubleshoot technical challenges, guide members through online and mobile tools, and help them feel confident and secure in their financial journey. Our Contact Center is unlike any other! Here, you’ll have the opportunity to truly connect with each member, understand their story, and champion their needs.
You’ll make a real impact—and we’ll support you every step of the way. Ready to learn more?
What your day may include:
- Demonstrating a strong member focus and passion for delivering exceptional service.
- Handling member interactions across multiple channels with care and professionalism.
- Communicating effectively with tact, diplomacy, and active listening
- Troubleshooting and resolving member needs, including digital banking and online tools.
- Creating positive, effortless experiences that strengthen long-term member relationships.
- Educating and cross-serving members to identify the best products and services for their needs
- Meeting or exceeding individual and team goals for referrals, quality, and member satisfaction.
- Paying attention to detail to ensure accuracy and consistency in every interaction.
- Communicating in ways that reflect our brand tone and style across verbal and written channels.
- Collaborating with teammates to balance workload and meet service level goals.
- Adapting positively to change and demonstrating resilience in a dynamic environment.
- Maintaining up-to-date knowledge of credit union products, services, and systems.
- Expanding and applying new skills through coaching, training, and ongoing learning opportunities.
- Adhering to credit union policies, procedures, and attendance expectations.
- Participating in credit union promotions, surveys, and community initiatives.
- Performing other duties as assigned to support team and organizational success.
What you bring to the team:
For Contact Center Member Consultant I:
Competitive pay: $21.50 - $32.25 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan and benefits
The target starting pay for this position is $21.50 - $26.87 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.
- Minimum (1) one year of customer service or contact center experience
- Effective listening skills, the ability to analyze information and form recommendations
- Ability to communicate in person and via telephone in a courteous, tactful manner
- Excellent conceptual, organizational, and problem-solving skills
- Ability to analyze and interpret statements and use open-ended questions to obtain information
- Demonstrate analytical decision-making, critical thinking and problem-solving skills
- Comfortable working in a fast-paced environment
- Excellent attention to detail and follow-through. Strong self-management skills
- Ability to maintain privacy and confidentiality
For Contact Center Member Consultant II:
Competitive pay: $24.05 - $36.07 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan and benefits
The target starting pay for this position is $24.05 - $30.06 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.
- Minimum (2) two years of customer service or contact center experience
- Effective listening skills, the ability to analyze information and form recommendations
- Ability to communicate in person and via telephone in a courteous, tactful manner
- Excellent conceptual, organizational, and problem-solving skills
- Ability to analyze and interpret statements and use open-ended questions to obtain information
- Demonstrate analytical decision-making, critical thinking and problem-solving skills
- Comfortable working in a fast-paced environment
- Excellent attention to detail and follow-through. Strong self-management skills
- Ability to maintain privacy and confidentiality
The ranges above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.
Position location: 400 Union Ave SE Olympia, WA. Employees must reside and perform all work in the state of Washington. This is a work from home/hybrid position with the exception of occasional on-site training, meetings and specific organization events.
When you’d work: Monday-Friday, between the hours of 7:00 am-6:00 pm and Saturday 9:00 am-2:00 pm. Full-time minimum 40 hours per week, with scheduling flexibility to meet service needs for this non-exempt position
Working from home/hybrid requirements:
- Reliable, high-speed home internet connection
- Private, confidential workspace, away from distractions and other people
- Suitable desk/surface and desk chair
Perks: Here are a few benefits and perks we offer:
- Medical, Dental, Vision, and Life Insurance with Premium options covered by WSECU
- Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
- Part-Time employees accrue general leave, on a monthly basis
- 11 Paid Holidays
- Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
- Employer paid Long Term Care plan for Part-Time employees
- 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
- Paid Volunteer Leave
- Tuition Assistance
- Employee Assistance Program & Employee Discounts
- And, you get to work with some awesome people!
WSECU was named to the Forbes Best-In-State Credit Union list in 2026, making us the only credit union in Washington to earn this recognition six years in a row!
Ind2
#LI-Hybrid
We look forward to reviewing your application!
All applicants must include a resume.
Visa sponsorship not available.
Contact us at 360-754-2118 with any questions.
We champion our employees’ unique differences because we believe diversity is critical to the success of our members and the communities we serve. We’re proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.
Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 360-754-2118 or email us for assistance.
Contact Center Consultant Jobs by Experience Level
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Find JobsContact Center Consultant Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in contact center consultant jobs.
- Three or more years of contact center operations or consulting experience
- Proficiency with CCaaS platforms such as Genesys, Five9, or NICE CXone
- Experience with workforce management tools and scheduling methodologies
- Strong knowledge of CX metrics including CSAT, NPS, AHT, and FCR
- Bachelor's degree in business, communications, or a related field
- Demonstrated experience leading process improvement or technology implementation projects
Tips for Your Contact Center Consultant Job Search
Quantify contact center metrics on your resume
Hiring managers want to see numbers, not duties. Replace vague bullets with outcomes: average handle time reduced, CSAT scores improved, or agent attrition lowered. Specific operational results tell a faster story than a list of responsibilities.
Highlight platform certifications prominently
Contact center consultant roles frequently require hands-on experience with specific CCaaS or WFM platforms. If you hold a certification in any of these tools, list it in a dedicated credentials section near the top of your resume, not buried in a skills list.
Apply early to roles that fit
Migrate Mate lists contact center consultant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by engagement channel focus
Some employers prioritize voice operations while others center the role on digital or chat-first environments. Filter openings by channel emphasis so your application speaks directly to the team's current technology stack and not a generic contact center background.
Prepare a business case walkthrough for interviews
Interviewers for consultant roles often ask you to diagnose a hypothetical contact center problem. Practice walking through a structured analysis: current state, root cause, recommended change, and expected outcome. Vague advice gets screened out fast at this level.
Negotiate scope before discussing compensation
Contact center consultant offers vary widely based on whether the role is advisory, implementation-focused, or ongoing managed services. Clarify deliverables and engagement length before countering on pay, since the scope directly affects what a fair offer looks like.
Contact Center Consultant Jobs: Frequently Asked Questions
Which companies are hiring the most contact center consultants?
Capgemini Invent, TRUITY CREDIT UNION, and Virginia Credit Union are hiring the most contact center consultants right now, with openings concentrated in Georgia, Illinois, and Virginia, based on current listings on Migrate Mate as of November 2026. Demand is especially high among BPO providers and large-scale healthcare and financial services organizations expanding their customer operations.
How many contact center consultant jobs are remote?
About 50% of contact center consultant openings are fully remote or hybrid as of November 2026, reflecting the advisory nature of much of the work. Roles focused on CX strategy, technology assessment, and program design tend to be the most remote, while implementation-heavy positions often require on-site presence during deployment phases.
How do you become a contact center consultant?
Start by building hands-on experience in contact center operations, whether in a supervisor, analyst, or team lead role, so you understand the floor-level realities before advising on them. From there, develop expertise in a specific platform or discipline, such as workforce management or quality assurance. Pursue a relevant certification, then move into an internal advisory or project role before transitioning to external consulting.
Can you get a contact center consultant job with limited experience?
Entry points exist for candidates with strong operational backgrounds even without a formal consulting title. Focus on roles framed as associate consultant, contact center analyst, or implementation specialist, which typically require two or fewer years of relevant experience. Demonstrating fluency with a major CCaaS platform and showing you can communicate process findings to non-technical stakeholders compensates for limited consulting tenure.
What does the contact center consultant interview process look like?
Most processes run three to four stages. An initial recruiter screen is followed by a hiring manager conversation focused on your operations background and tool experience. A case study or scenario exercise typically comes next, where you diagnose a contact center challenge and present recommendations. Final rounds often include a panel with operations and technology stakeholders who probe your implementation approach and change management experience.
Where can I find and apply to contact center consultant jobs?
You can find and apply to contact center consultant jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your background and apply directly to each one that fits.
See All 15 Contact Center Consultant Jobs
Find roles that match your experience and apply in just a few clicks.
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