Correspondence Representative Jobs
Correspondence Representative jobs are open across insurance, healthcare, financial services, and government agencies, from entry-level to senior and team lead, with specializations in claims correspondence, customer dispute resolution, and regulatory compliance writing. See the openings below and apply to the ones that match your experience.
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Showing 5 of 6+ Correspondence Representative jobs
Full time
Shift:
Day Shift
Description:
POSITION PURPOSE
100% Wok Onsite - Livonia, Michigan
(Pay Range: $15.0165-$22.5248)
Performs the day-to-day correspondence activities within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as part of a team of correspondence colleagues at a PBS location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the document imaging system. This position reports directly to a Manager.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Collects, organizes and scans patient and insurance correspondence, insurance vouchers/explanation of benefits and other relevant documentation into Onbase or similar application based on the Health Ministry.
Conducts appropriate indexing with PNC Correspondence into correct folders within Onbase or similar application, redacts and indexes correspondence to multiple accounts within OnBase as needed.
Sorts and date-stamps all incoming correspondence (fax, email, postal mail), distributing correspondence to appropriate resources in a timely, accurate manner.
Reviews all returned mail, researches and corrects the information (name and address) in the patient accounting system as appropriate. Updates the mailing envelope with the correct information and resubmits for mailing.
Assists in large copy and mail productions. Sorts outgoing correspondence to ensure cost effective postage.
Provides support for the Billing& Follow-Up teams by printing UB04’s and sends medical records by Certified Mail.
Unpacks and stocks supply orders that arrive to the Patient Business Service Center, keeps inventory on a routine basis regarding supplies and envelopes, follows appropriate process for reorder.
May prepare special reports as directed by the manager to document billing and follow-up services (e.g., Incoming correspondence volume, returned mail status, document imaging status, etc.).
May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross training in various functions is expected to assist in the smooth delivery of departmental services.
Other duties as needed and assigned by the manager.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONS
High school diploma and a minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes).
Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers. Accuracy, attentiveness to detail and time management skills.
Basic understanding of Microsoft Office Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Excellent problem solving skills are essential.
This position requires the ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.
The greatest challenge in this position is to ensure that mailroom and document imaging activities are performed promptly and in an accurate manner to assist in order to reduce potential financial loss to the patient and the Ministry Organization.
Position operates in an office environment. Work area is well-lit, temperature controlled and free from hazards. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate.
Completion of regulatory/mandatory certifications and skills validation competencies preferred.
Must possess the ability to comply with Trinity Health policies and procedures.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Full time
Shift:
Day Shift
Description:
POSITION PURPOSE
100% Wok Onsite - Livonia, Michigan
(Pay Range: $15.0165-$22.5248)
Performs the day-to-day correspondence activities within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as part of a team of correspondence colleagues at a PBS location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the document imaging system. This position reports directly to a Manager.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
Collects, organizes and scans patient and insurance correspondence, insurance vouchers/explanation of benefits and other relevant documentation into Onbase or similar application based on the Health Ministry.
Conducts appropriate indexing with PNC Correspondence into correct folders within Onbase or similar application, redacts and indexes correspondence to multiple accounts within OnBase as needed.
Sorts and date-stamps all incoming correspondence (fax, email, postal mail), distributing correspondence to appropriate resources in a timely, accurate manner.
Reviews all returned mail, researches and corrects the information (name and address) in the patient accounting system as appropriate. Updates the mailing envelope with the correct information and resubmits for mailing.
Assists in large copy and mail productions. Sorts outgoing correspondence to ensure cost effective postage.
Provides support for the Billing& Follow-Up teams by printing UB04’s and sends medical records by Certified Mail.
Unpacks and stocks supply orders that arrive to the Patient Business Service Center, keeps inventory on a routine basis regarding supplies and envelopes, follows appropriate process for reorder.
May prepare special reports as directed by the manager to document billing and follow-up services (e.g., Incoming correspondence volume, returned mail status, document imaging status, etc.).
May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross training in various functions is expected to assist in the smooth delivery of departmental services.
Other duties as needed and assigned by the manager.
Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.
MINIMUM QUALIFICATIONS
High school diploma and a minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes).
Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers. Accuracy, attentiveness to detail and time management skills.
Basic understanding of Microsoft Office Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively.
Must be comfortable operating in a collaborative, shared leadership environment.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. Excellent problem solving skills are essential.
This position requires the ability to comprehend and retain information that can be applied to work procedures to achieve appropriate service delivery.
The greatest challenge in this position is to ensure that mailroom and document imaging activities are performed promptly and in an accurate manner to assist in order to reduce potential financial loss to the patient and the Ministry Organization.
Position operates in an office environment. Work area is well-lit, temperature controlled and free from hazards. The incumbent is subject to eyestrain due to the many hours spent looking at a CRT screen. The noise level is low to moderate.
Completion of regulatory/mandatory certifications and skills validation competencies preferred.
Must possess the ability to comply with Trinity Health policies and procedures.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Find JobsCorrespondence Representative Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in correspondence representative jobs.
- Strong written communication skills with attention to grammar, tone, and clarity
- Experience managing high-volume written correspondence in a professional setting
- Proficiency with document management systems and standard office software
- Ability to interpret and apply company policy or regulatory guidelines in written responses
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Experience in insurance, healthcare, financial services, or a regulated industry
Tips for Your Correspondence Representative Job Search
Tailor your resume to written output
Hiring managers for correspondence roles want to see that you produce clean, accurate written communication under volume pressure. Quantify the types of letters or responses you handled and note any turnaround standards you consistently met.
Highlight compliance and regulatory writing
Many correspondence representative postings in insurance and financial services require familiarity with state or federal disclosure language. Call out any experience drafting or reviewing regulated correspondence, even if it was a portion of a broader role.
Apply early to roles that fit
Migrate Mate lists correspondence representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Search by function, not just title
Openings for this work often appear under titles like member services writer, claims correspondence specialist, or customer resolution associate. Search those variants alongside the standard title to catch postings that match your skills but use different language.
Prepare writing samples before interviewing
Many employers ask for a written exercise or a sample letter during the hiring process. Have two or three sanitized examples ready that show your ability to explain a complex decision, denial, or policy update in plain, professional language.
Negotiate scope, not just pay
After an offer, ask about daily correspondence volume, escalation procedures, and how quality is measured. These details directly affect your workload and performance reviews, and asking them signals you understand the operational side of the role.
Correspondence Representative Jobs: Frequently Asked Questions
Which companies are hiring the most correspondence representatives?
The companies hiring the most correspondence representatives right now include Trinity Health, Zain Insurance Services, and Teachers Federal Credit Union, with the largest share of openings in Iowa, Michigan, and California, based on current listings on Migrate Mate as of September 2026. Insurance carriers, health plans, and financial services firms tend to post the highest volume of these roles.
How many correspondence representative jobs are remote?
About 40% of correspondence representative openings are fully remote or hybrid as of September 2026, reflecting the written and document-based nature of the work. Roles focused on claims correspondence and member services letters tend to have the highest concentration of remote options, while positions requiring in-person document handling are more likely to be on-site.
How do you become a correspondence representative?
Start by building strong written communication skills through any role that involves drafting professional letters, emails, or formal responses to customers or members. Gaining experience in a customer-facing or administrative position in insurance, healthcare, or financial services gives you the industry context most employers want. From there, target entry-level correspondence or member services roles that offer structured training on regulatory writing and internal style guides.
Can you get hired as a correspondence representative with little experience?
Yes, many entry-level correspondence representative roles prioritize strong writing skills over direct experience in the title itself. Employers often hire candidates from customer service, administrative, or data entry backgrounds who can demonstrate clean, professional written communication. Submitting a polished cover letter and offering a brief writing sample proactively can set you apart when your direct experience is limited.
What does the correspondence representative interview process look like?
Most hiring processes include a phone screen focused on your communication background, followed by one or two structured interviews that ask how you handle unclear instructions, high volume, or sensitive customer situations. Many employers include a written exercise where you draft or revise a sample letter. Final rounds may involve a panel interview with a compliance, quality, or operations representative who reviews your written output.
Where can I find and apply to correspondence representative jobs?
You can find and apply to correspondence representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your background, industry experience, and preferred work setting, then apply directly to each listing that matches.
See All 6 Correspondence Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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