CPT Commercial Director Jobs
Commercial Director roles on CPT sit at the intersection of business strategy and operational leadership, exactly the kind of integrated, degree-relevant work your DSO needs to authorize. Your curriculum must directly support the placement, so engineering or MBA programs with a commerce or management focus are the natural fit for this authorization.
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Our mission is to make biology easier to engineer. Ginkgo is constructing, editing, and redesigning the living world in order to answer the globe’s growing challenges in health, energy, food, materials, and more. Our bioengineers make use of an in-house automated foundry for designing and building new organisms.
ABOUT THE JOB
Commercial Operations & Marketing Intern, Ginkgo Reagents
For the past 15 years, Ginkgo Bioworks has delivered bioengineering solutions for partners across biopharma and life sciences using optimized, high-throughput R&D processes. Ginkgo Reagents leverages this experience to develop, manufacture, and supply high-quality products—including cell-free protein synthesis, PichiaWorks protein expression, and proteins and enzymes—directly to customers in formats that are purpose-built for high-throughput, automated workflows. We design reagents that are reproducible, stable, and compatible with plate-based automation, reducing the time scientists spend on reagent prep so they can focus on designing and interpreting experiments. For our customers—from academic labs to pharma and AI-driven discovery companies—this translates into improvements in speed, throughput, scalability, and cost.
ROLE AND RESPONSIBILITIES
As the Commercial Operations & Marketing Intern on the Reagents team, you will play a critical role in the day-to-day success of Ginkgo’s Reagents business. You won’t just be watching—you will actively help manage the customer journey from the moment a scientist lands on our storefront to the moment their kit arrives in their lab. This role is a blend of digital marketing, sales and commercial operations, and customer success, and is ideal for a technical student who is curious about how science-based products are brought to market. You will be mentored by members of the Reagents team and gain exposure to marketing, e-commerce operations, fulfillment, and customer success. In addition, you will have the opportunity to lead and support strategic initiatives that help the Reagents team operate more efficiently and serve customers more effectively.
Key Responsibilities:
- Sales & Marketing Support
- Content Coordination: Assist in updating product descriptions, technical specs, application notes, and blog content on the Reagents storefront to improve user experience and discoverability through SEO (search engine optimization) and AEO (answer engine optimization) for AI-powered search like ChatGPT, Claude, Perplexity, and Google AI Overviews.
- Positioning & Messaging: Help develop positioning and messaging for specific product lines (e.g., cell-free protein synthesis, PichiaWorks, enzymes) tailored to pharma and biotech R&D, academic and research labs, and tech bio / AI-driven protein screening customers.
- Lead Generation: Research and identify potential customers in academia, biotech, and AI-driven discovery companies who would benefit from Ginkgo’s specialized kits and reagents.
-
Campaign Execution: Help build and track email marketing campaigns, social media outreach, and conference materials targeting the scientific community; report on performance and iterate.
-
Order Management & Fulfillment Operations
- Order Oversight: Monitor the e-commerce backend (e.g., Shopify/ERP) to ensure orders are processed accurately and move through the system without bottlenecks.
- Logistics Coordination: Work closely with product operations and shipping teams to ensure cold-chain requirements are met and shipments are dispatched on time.
-
Inventory Tracking: Assist the product manager in monitoring stock levels of high-demand kits and reagents to prevent out-of-stock scenarios and inform reorder planning.
-
Customer Success & Experience
- First-Line Support: Act as an initial point of contact for customer inquiries regarding order status, shipping timelines, and basic product questions.
- Technical Troubleshooting: Coordinate with internal scientists to get answers for more complex technical questions and ensure customers receive timely, accurate responses.
- Feedback Loop: Proactively reach out to customers post-purchase to gather feedback on product performance, unboxing, and overall experience, and feed insights back to product, science, and operations teams to drive future improvements.
BASIC QUALIFICATIONS
- Current enrollment in an undergraduate, master’s, or PhD program in a technical or science-related field (e.g., biology, biochemistry, molecular or cell biology, bioengineering, synthetic biology, or a related discipline)
- Demonstrated interest in exploring marketing, sales, commercial operations, or customer success as a career path—through coursework, a minor or double major in business/marketing/operations, club involvement, prior internships, or self-directed projects
- Comfortable working with digital tools—e-commerce platforms, CRM systems, and basic data analysis in Excel or Google Sheets
- Exceptional written and verbal communication skills, with the ability to write professionally and clearly to a scientific (including PhD-level) audience
- Entrepreneurial, problem-solving mindset—happy to jump in and figure out why a package is stuck in customs or how to better explain a protocol to a customer
- Strong analytical skills, with an ability to independently develop fact-based and informed opinions from customer, market, and operational data
- Eagerness to learn quickly in a fast-paced environment and enthusiasm to be a part of Ginkgo’s mission
PREFERRED QUALIFICATIONS
- Prior coursework, research, or internship experience in molecular or cell biology, bioengineering, or synthetic biology
- Prior exposure to marketing, communications, business development, sales operations, customer success, or e-commerce roles—through internships, student organizations, or coursework
- Familiarity with reagent workflows used in protein expression, enzyme applications, cell-free systems, or AI-driven protein screening
- Working knowledge of SEO and AEO best practices—including keyword research, on-page SEO, structured data/schema, and content optimization for AI answer engines (ChatGPT, Claude, Perplexity, Google AI Overviews)
- Hands-on experience with e-commerce platforms (e.g., Shopify), CRM tools (e.g., HubSpot, Salesforce), or SEO/AEO tools (e.g., Google Search Console, Google Analytics, Ahrefs, SEMrush, Clearscope)
- Strong PowerPoint and Excel skills
- Understanding of synthetic biology, drug discovery and development, or the broader life sciences tools market
WHAT YOU’LL LEARN
- How a platform biology company like Ginkgo productizes biological assets and brings them to market
- The fundamentals of e-commerce and digital marketing in the life sciences sector, including SEO and AEO for scientific audiences
- How to manage a high-touch supply chain involving temperature-sensitive biological reagents
- How marketing, commercial operations, and customer success work together to grow a science-based product business
COMPENSATION
- The base salary range for this role is $51,000k - $56,000k. Actual pay within this range will depend on a candidate's skills, expertise, and experience. We also offer company stock awards, a comprehensive benefits package including medical, dental & vision coverage, health spending accounts, voluntary benefits, leave of absence policies, 401(k) program with employer contribution, 8 paid holidays in addition to a full-week winter shutdown and unlimited Paid Time Off policy.
LOCATION
Ginkgo has implemented a return to office policy effective October 1, 2025 with required in-office days 3x per week on Tuesday, Wednesday, Thursday. Some teams may require to be onsite 4-5 days per week and this will be discussed as part of the interview process. This policy applies to all employees who live within 50 miles of Ginkgo’s offices in Boston, MA, Emeryville, CA and West Sacramento, CA.
It is the policy of Ginkgo Bioworks to provide equal employment opportunities to all employees, employment applicants, and EOE disability/vet.
Privacy Notice
I understand that I am applying for employment with Ginkgo Bioworks and am being asked to provide information in connection with my application. I further understand that Ginkgo gathers this information through a third-party service provider and that Ginkgo may also use other service providers to assist in the application process. Ginkgo may share my information with such third-party service providers in connection with my application and for the start of employment. Ginkgo will treat my information in accordance with Ginkgo's Privacy Policy. By submitting this job application, I am acknowledging that I have reviewed and agree to Ginkgo's Privacy Policy as well as the privacy policies of the third-party service providers used by Ginkgo's associated with the application process.
INTRODUCTION
Our mission is to make biology easier to engineer. Ginkgo is constructing, editing, and redesigning the living world in order to answer the globe’s growing challenges in health, energy, food, materials, and more. Our bioengineers make use of an in-house automated foundry for designing and building new organisms.
ABOUT THE JOB
Commercial Operations & Marketing Intern, Ginkgo Reagents
For the past 15 years, Ginkgo Bioworks has delivered bioengineering solutions for partners across biopharma and life sciences using optimized, high-throughput R&D processes. Ginkgo Reagents leverages this experience to develop, manufacture, and supply high-quality products—including cell-free protein synthesis, PichiaWorks protein expression, and proteins and enzymes—directly to customers in formats that are purpose-built for high-throughput, automated workflows. We design reagents that are reproducible, stable, and compatible with plate-based automation, reducing the time scientists spend on reagent prep so they can focus on designing and interpreting experiments. For our customers—from academic labs to pharma and AI-driven discovery companies—this translates into improvements in speed, throughput, scalability, and cost.
ROLE AND RESPONSIBILITIES
As the Commercial Operations & Marketing Intern on the Reagents team, you will play a critical role in the day-to-day success of Ginkgo’s Reagents business. You won’t just be watching—you will actively help manage the customer journey from the moment a scientist lands on our storefront to the moment their kit arrives in their lab. This role is a blend of digital marketing, sales and commercial operations, and customer success, and is ideal for a technical student who is curious about how science-based products are brought to market. You will be mentored by members of the Reagents team and gain exposure to marketing, e-commerce operations, fulfillment, and customer success. In addition, you will have the opportunity to lead and support strategic initiatives that help the Reagents team operate more efficiently and serve customers more effectively.
Key Responsibilities:
- Sales & Marketing Support
- Content Coordination: Assist in updating product descriptions, technical specs, application notes, and blog content on the Reagents storefront to improve user experience and discoverability through SEO (search engine optimization) and AEO (answer engine optimization) for AI-powered search like ChatGPT, Claude, Perplexity, and Google AI Overviews.
- Positioning & Messaging: Help develop positioning and messaging for specific product lines (e.g., cell-free protein synthesis, PichiaWorks, enzymes) tailored to pharma and biotech R&D, academic and research labs, and tech bio / AI-driven protein screening customers.
- Lead Generation: Research and identify potential customers in academia, biotech, and AI-driven discovery companies who would benefit from Ginkgo’s specialized kits and reagents.
-
Campaign Execution: Help build and track email marketing campaigns, social media outreach, and conference materials targeting the scientific community; report on performance and iterate.
-
Order Management & Fulfillment Operations
- Order Oversight: Monitor the e-commerce backend (e.g., Shopify/ERP) to ensure orders are processed accurately and move through the system without bottlenecks.
- Logistics Coordination: Work closely with product operations and shipping teams to ensure cold-chain requirements are met and shipments are dispatched on time.
-
Inventory Tracking: Assist the product manager in monitoring stock levels of high-demand kits and reagents to prevent out-of-stock scenarios and inform reorder planning.
-
Customer Success & Experience
- First-Line Support: Act as an initial point of contact for customer inquiries regarding order status, shipping timelines, and basic product questions.
- Technical Troubleshooting: Coordinate with internal scientists to get answers for more complex technical questions and ensure customers receive timely, accurate responses.
- Feedback Loop: Proactively reach out to customers post-purchase to gather feedback on product performance, unboxing, and overall experience, and feed insights back to product, science, and operations teams to drive future improvements.
BASIC QUALIFICATIONS
- Current enrollment in an undergraduate, master’s, or PhD program in a technical or science-related field (e.g., biology, biochemistry, molecular or cell biology, bioengineering, synthetic biology, or a related discipline)
- Demonstrated interest in exploring marketing, sales, commercial operations, or customer success as a career path—through coursework, a minor or double major in business/marketing/operations, club involvement, prior internships, or self-directed projects
- Comfortable working with digital tools—e-commerce platforms, CRM systems, and basic data analysis in Excel or Google Sheets
- Exceptional written and verbal communication skills, with the ability to write professionally and clearly to a scientific (including PhD-level) audience
- Entrepreneurial, problem-solving mindset—happy to jump in and figure out why a package is stuck in customs or how to better explain a protocol to a customer
- Strong analytical skills, with an ability to independently develop fact-based and informed opinions from customer, market, and operational data
- Eagerness to learn quickly in a fast-paced environment and enthusiasm to be a part of Ginkgo’s mission
PREFERRED QUALIFICATIONS
- Prior coursework, research, or internship experience in molecular or cell biology, bioengineering, or synthetic biology
- Prior exposure to marketing, communications, business development, sales operations, customer success, or e-commerce roles—through internships, student organizations, or coursework
- Familiarity with reagent workflows used in protein expression, enzyme applications, cell-free systems, or AI-driven protein screening
- Working knowledge of SEO and AEO best practices—including keyword research, on-page SEO, structured data/schema, and content optimization for AI answer engines (ChatGPT, Claude, Perplexity, Google AI Overviews)
- Hands-on experience with e-commerce platforms (e.g., Shopify), CRM tools (e.g., HubSpot, Salesforce), or SEO/AEO tools (e.g., Google Search Console, Google Analytics, Ahrefs, SEMrush, Clearscope)
- Strong PowerPoint and Excel skills
- Understanding of synthetic biology, drug discovery and development, or the broader life sciences tools market
WHAT YOU’LL LEARN
- How a platform biology company like Ginkgo productizes biological assets and brings them to market
- The fundamentals of e-commerce and digital marketing in the life sciences sector, including SEO and AEO for scientific audiences
- How to manage a high-touch supply chain involving temperature-sensitive biological reagents
- How marketing, commercial operations, and customer success work together to grow a science-based product business
COMPENSATION
- The base salary range for this role is $51,000k - $56,000k. Actual pay within this range will depend on a candidate's skills, expertise, and experience. We also offer company stock awards, a comprehensive benefits package including medical, dental & vision coverage, health spending accounts, voluntary benefits, leave of absence policies, 401(k) program with employer contribution, 8 paid holidays in addition to a full-week winter shutdown and unlimited Paid Time Off policy.
LOCATION
Ginkgo has implemented a return to office policy effective October 1, 2025 with required in-office days 3x per week on Tuesday, Wednesday, Thursday. Some teams may require to be onsite 4-5 days per week and this will be discussed as part of the interview process. This policy applies to all employees who live within 50 miles of Ginkgo’s offices in Boston, MA, Emeryville, CA and West Sacramento, CA.
It is the policy of Ginkgo Bioworks to provide equal employment opportunities to all employees, employment applicants, and EOE disability/vet.
Privacy Notice
I understand that I am applying for employment with Ginkgo Bioworks and am being asked to provide information in connection with my application. I further understand that Ginkgo gathers this information through a third-party service provider and that Ginkgo may also use other service providers to assist in the application process. Ginkgo may share my information with such third-party service providers in connection with my application and for the start of employment. Ginkgo will treat my information in accordance with Ginkgo's Privacy Policy. By submitting this job application, I am acknowledging that I have reviewed and agree to Ginkgo's Privacy Policy as well as the privacy policies of the third-party service providers used by Ginkgo's associated with the application process.
See all CPT Commercial Director Jobs
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Get Access To All JobsCommercial Director CPT: Frequently Asked Questions
Does a Commercial Director role actually qualify for CPT?
Yes, if your degree program, typically an MBA, MS in Management, or a business-focused engineering program, includes coursework in strategy, commercial operations, or leadership that the role directly applies. Your DSO evaluates whether the placement is an integral part of your curriculum, not just related to it. The offer letter's description of your responsibilities is the document that carries the most weight in that evaluation.
Can I do CPT as a Commercial Director on a full-time basis?
You can, but full-time CPT carries a significant consequence: any CPT authorization of 12 months or more on a full-time basis eliminates your eligibility for OPT entirely. Part-time CPT, under 20 hours per week, does not affect your OPT clock regardless of duration. If you're planning a post-graduation work strategy that depends on OPT, discuss the format of your CPT with your DSO before you sign the offer.
What should a Commercial Director offer letter include for CPT authorization?
Your offer letter needs to state the employer's legal name, your exact start and end date, your weekly hours, the job title, and a description of your duties that reflects the strategic and operational scope of the role. Generic language like 'business support' won't satisfy most DSOs. The description should reference functions like revenue strategy, cross-functional leadership, or market development, whatever your curriculum directly supports.
How do I find employers open to hiring F-1 students on CPT for Commercial Director roles?
Migrate Mate lists employers with CPT-compatible hiring histories, which saves you from pitching companies unfamiliar with F-1 authorization. Focus on mid-size to enterprise companies with established HR infrastructure, they're more likely to have handled DSO paperwork before and won't slow-walk the offer because CPT is new to them. The O*NET profile for this occupation also helps you frame your role description in terms that resonate with both recruiters and DSOs.
What happens if my CPT end date passes while I'm still in the role?
Working past your authorized CPT end date is a status violation, even by one day. You must request a CPT extension from your DSO before the current authorization expires, extensions require a new I-20 reflecting the updated dates. If you're in a semester break or your program is ending, confirm with your DSO whether continued CPT is permissible and what enrollment requirements must stay in place to maintain your F-1 status.