CPT Patient Service Representative Jobs
Patient Service Representative roles sit at the front desk of healthcare delivery, handling scheduling, insurance verification, and patient intake. For F-1 students on CPT, this work must directly support a healthcare administration, health informatics, or related degree program. Your DSO authorizes each CPT position individually, so secure written curriculum justification before you accept an offer.
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Get Access To All JobsJOB SUMMARY
Our global activities are growing, and we are currently seeking a part-time or full-time, office-based Intern to join our Patient Concierge team for Spring 2027! This position will provide support to our Patient Concierge Coordinators and Managers, as they support patients directly with travel and payment services throughout their clinical trial journey.
Responsibilities:
- Provide day-to-day project support activities - maintenance of project-related files, sending documents to sites, communicating with sites and patients etc;
- Perform administrative duties in conformity with company policies and procedures;
- Coordinate and provide meeting minutes, process patient reimbursements, schedule travel arrangements for patients;
- Maintain databases/spreadsheets as necessary to facilitate tracking/documentation of study activities;
- Support other Patient Concierge functional areas on ad hoc projects; and
- Perform other administrative tasks as needed.
QUALIFICATIONS
- A minimum of a High School diploma, or equivalent, and pursuing a Bachelor's degree in Life Sciences, Health Administration, Management, General Business or Communication;
- Availability to work a minimum of 20 hours per week in our Cincinnati, OH office;
- Preferred availability to extend through multiple, consecutive semesters;
- Excellent organizational and prioritizing skills;
- Knowledge of Microsoft Office programs; and
- Attention to detail and excellent oral and written communication skills.
MEDPACE OVERVIEW:
Medpace is a full-service clinical contract research organization (CRO) providing phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.
WHY MEDPACE?:
When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.
Purpose-Driven Work
Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence.
Collaborative Culture
Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
Leadership throughout Medpace is both accessible and approachable.
Continuous Growth & Development
Office based environment with on-site mentors.
Defined career paths with clear advancement opportunities.
Industry renowned onboarding and training programs designed to accelerate professional development.
Ongoing training and continuous learning opportunities throughout your career.
An environment that encourages employees to influence change, contribute ideas, and grow quickly.
OTHER EMPLOYEE BENEFITS:
- Competitive compensation programs that recognize and reward performance
- Comprehensive health, wellness, retirement, and PTO benefits
- Office based culture with occasional WFH that provides flexibility for eligible positions after training
- Company-sponsored social events and intramural sports
CINCINNATI HEADQUARTERS EXPERIENCE:
- A modern corporate campus designed to support collaboration and productivity
- Multiple on-site dining options in the heart of Madison Square
- Free on-site parking
- Convenient access to on-site 24-7 fitness and wellness facilities
WHAT TO EXPECT NEXT
A Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.
JOB SUMMARY
Our global activities are growing, and we are currently seeking a part-time or full-time, office-based Intern to join our Patient Concierge team for Spring 2027! This position will provide support to our Patient Concierge Coordinators and Managers, as they support patients directly with travel and payment services throughout their clinical trial journey.
Responsibilities:
- Provide day-to-day project support activities - maintenance of project-related files, sending documents to sites, communicating with sites and patients etc;
- Perform administrative duties in conformity with company policies and procedures;
- Coordinate and provide meeting minutes, process patient reimbursements, schedule travel arrangements for patients;
- Maintain databases/spreadsheets as necessary to facilitate tracking/documentation of study activities;
- Support other Patient Concierge functional areas on ad hoc projects; and
- Perform other administrative tasks as needed.
QUALIFICATIONS
- A minimum of a High School diploma, or equivalent, and pursuing a Bachelor's degree in Life Sciences, Health Administration, Management, General Business or Communication;
- Availability to work a minimum of 20 hours per week in our Cincinnati, OH office;
- Preferred availability to extend through multiple, consecutive semesters;
- Excellent organizational and prioritizing skills;
- Knowledge of Microsoft Office programs; and
- Attention to detail and excellent oral and written communication skills.
MEDPACE OVERVIEW:
Medpace is a full-service clinical contract research organization (CRO) providing phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.
WHY MEDPACE?:
When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.
Purpose-Driven Work
Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence.
Collaborative Culture
Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
Leadership throughout Medpace is both accessible and approachable.
Continuous Growth & Development
Office based environment with on-site mentors.
Defined career paths with clear advancement opportunities.
Industry renowned onboarding and training programs designed to accelerate professional development.
Ongoing training and continuous learning opportunities throughout your career.
An environment that encourages employees to influence change, contribute ideas, and grow quickly.
OTHER EMPLOYEE BENEFITS:
- Competitive compensation programs that recognize and reward performance
- Comprehensive health, wellness, retirement, and PTO benefits
- Office based culture with occasional WFH that provides flexibility for eligible positions after training
- Company-sponsored social events and intramural sports
CINCINNATI HEADQUARTERS EXPERIENCE:
- A modern corporate campus designed to support collaboration and productivity
- Multiple on-site dining options in the heart of Madison Square
- Free on-site parking
- Convenient access to on-site 24-7 fitness and wellness facilities
WHAT TO EXPECT NEXT
A Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.
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Get Access To All JobsPatient Service Representative CPT: Frequently Asked Questions
Does a Patient Service Representative role qualify for CPT under an F-1 visa?
It can, provided your degree program has a direct curricular connection to healthcare administration, health informatics, public health, or a related field. Your DSO makes the final determination based on your program requirements and the specific duties listed in the employer's offer. Roles focused on patient intake, insurance verification, and scheduling commonly satisfy that curricular link for health-related degree programs.
Can I work as a Patient Service Representative on CPT while taking a full course load?
Yes, but part-time CPT is limited to 20 hours per week while school is in session. Patient Service Representative positions often involve rotating or evening shifts, so confirm your weekly hours with both your employer and DSO before signing an offer. Exceeding 20 hours during an active semester converts your CPT to full-time status, which can affect your OPT eligibility later.
How do I find Patient Service Representative employers who are familiar with CPT?
Search Migrate Mate for Patient Service Representative roles and look for employers with a documented history of hiring work-authorized candidates. Large health systems and federally qualified health centers tend to have established HR processes for F-1 students. Asking directly whether the employer uses E-Verify during your screening call also signals how experienced their onboarding team is with F-1 documentation.
What documents do I need to start a CPT job as a Patient Service Representative?
You need a CPT-endorsed I-20 issued by your DSO for that specific employer, your current valid passport, and your visa stamp. The employer will verify your authorization through E-Verify using your I-20 and passport. You don't receive an EAD card for CPT, so carry your CPT-authorized I-20 on your first day because it is your primary work authorization document.
Does working as a Patient Service Representative on CPT affect my future OPT eligibility?
Part-time CPT used during your program doesn't affect OPT eligibility regardless of how many semesters you use it. Full-time CPT, which is more than 20 hours per week, eliminates OPT eligibility if used for 12 months or more in total. Patient Service Representative roles are typically part-time during the academic year, but track your cumulative full-time CPT hours carefully if you take summer full-time placements.