CPT Retail Jobs
Retail roles in merchandising, buyer training, and store operations can qualify for CPT when your DSO confirms the position is integral to your curriculum. Part-time CPT during the semester and full-time during breaks are both options, so timing your job search around your program's authorization windows matters.
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Get Access To All JobsINTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
Job Description
Primary Responsibilities — Mobile Focused:
Mobile Activations & Customer Education
- Provide a white-glove experience activating new devices or BYOD to the network.
- Guide customers through tablet setup and connectivity options.
- Support activation and pairing of wearable devices for seamless use.
- Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
- Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
- Demonstrate basic features and capabilities of devices to increase customer confidence.
Mobile Escalations
- Troubleshoot and resolve complex device or service issues.
- Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
- Use advanced tools to manage escalations.
Mobile Support
- Assist customers with transferring contacts, emails, and media.
- Provide password resets with appropriate credential verification.
- Activate and configure SIM or eSIM for device connectivity.
- Perform in-depth diagnostics to identify and resolve issues.
- Process returns or exchanges in compliance with company policies.
- Assist with warranty claims and replacement processes.
- Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
- Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.
Secondary Responsibilities — When No Primary Actions Occur or on Red Floor:
Customer Check-In
- Provide hands-on demonstrations of devices and features to enhance value.
Operations
- Support store resets for proper merchandising and operational readiness.
- Maintain visual standards and product placement for optimal customer experience.
- Inspect back-of-house to ensure clean, secure, and properly placed inventory.
Express Transactions
- Facilitate quick device swaps for customers.
- Process equipment returns efficiently while ensuring compliance.
Expectations for All Employees
- Understand and follow the Comcast Operating Principles.
- Own the customer experience and promote digital options at every touchpoint.
- Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
- Win as a team through collaboration and openness to new ideas.
- Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
- Drive results and operational excellence.
- Foster and support a culture of inclusion.
- Do what’s right for customers, teammates, communities, and investors.
Disclaimer
This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.
Skills
Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization
Compensation
Base Pay: $17.00
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED (Required)
Certifications (if applicable)
Relevant Work Experience
0-2 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
INTRODUCTION
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.
Job Description
Primary Responsibilities — Mobile Focused:
Mobile Activations & Customer Education
- Provide a white-glove experience activating new devices or BYOD to the network.
- Guide customers through tablet setup and connectivity options.
- Support activation and pairing of wearable devices for seamless use.
- Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.
- Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.
- Demonstrate basic features and capabilities of devices to increase customer confidence.
Mobile Escalations
- Troubleshoot and resolve complex device or service issues.
- Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
- Use advanced tools to manage escalations.
Mobile Support
- Assist customers with transferring contacts, emails, and media.
- Provide password resets with appropriate credential verification.
- Activate and configure SIM or eSIM for device connectivity.
- Perform in-depth diagnostics to identify and resolve issues.
- Process returns or exchanges in compliance with company policies.
- Assist with warranty claims and replacement processes.
- Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.
- Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, and identifying opportunities to upsell accessories or add-ons.
Secondary Responsibilities — When No Primary Actions Occur or on Red Floor:
Customer Check-In
- Provide hands-on demonstrations of devices and features to enhance value.
Operations
- Support store resets for proper merchandising and operational readiness.
- Maintain visual standards and product placement for optimal customer experience.
- Inspect back-of-house to ensure clean, secure, and properly placed inventory.
Express Transactions
- Facilitate quick device swaps for customers.
- Process equipment returns efficiently while ensuring compliance.
Expectations for All Employees
- Understand and follow the Comcast Operating Principles.
- Own the customer experience and promote digital options at every touchpoint.
- Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
- Win as a team through collaboration and openness to new ideas.
- Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
- Drive results and operational excellence.
- Foster and support a culture of inclusion.
- Do what’s right for customers, teammates, communities, and investors.
Disclaimer
This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.
Skills
Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization
Compensation
Base Pay: $17.00
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED (Required)
Certifications (if applicable)
Relevant Work Experience
0-2 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
See all 528+ Retail jobs
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Get Access To All JobsRetail CPT: Frequently Asked Questions
What retail job functions qualify for CPT authorization?
CPT covers retail roles that your school treats as an integral part of your curriculum, not just any job in a store. Positions like retail buying, merchandise planning, store operations management, and visual merchandising typically qualify for business or fashion degree students. General cashier or stock roles with no academic connection to your coursework are harder for a DSO to authorize.
Can I do CPT at a retail employer before I have a formal offer letter?
No. Your DSO authorizes CPT for a specific employer at a specific location. You need an offer letter naming the company, your role, your start date, and your expected hours before your school can update your I-20. Starting work before your updated I-20 is issued violates your F-1 status, regardless of how informal the arrangement feels.
Does full-time CPT in retail affect my OPT eligibility later?
Twelve months or more of full-time CPT eliminates your OPT eligibility entirely. Part-time CPT, even across multiple semesters, doesn't count toward that threshold. If you're planning to use OPT after graduation, track your full-time CPT hours carefully and discuss the cumulative total with your DSO before accepting a full-time retail position.
How do I find retail employers who are familiar with CPT hiring?
Browse retail listings on Migrate Mate, where you can identify employers with a track record of hiring international students. Retailers that run formal management trainee programs or have large campus recruiting operations tend to have HR teams that already understand CPT documentation, which makes the offer and onboarding process significantly smoother for you.
What should I do if a retail employer asks whether CPT requires them to file anything with USCIS?
CPT is school-authorized work authorization, not employer-sponsored. The employer doesn't file anything with USCIS and pays no government fees. Your DSO approves your CPT and updates your I-20, which is the only document the employer needs to verify your authorization alongside your EAD or I-20 during the I-9 process.
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