CPT Service & Sales Representative Jobs
Service & Sales Representative roles combine customer relationship management, product knowledge, and revenue-driven communication, skills that map directly to business, marketing, and communications curricula. CPT authorization requires your DSO to document how this work integrates with your enrolled coursework, so secure that written approval before your start date.
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Get Access To All JobsJob Description
Requisition ID
94988
Department
Group Benefit Solutions
Job Function
Group Benefit Solutions
Location
Philadelphia, Pennsylvania, United States
Role Location Designation
Hybrid - 3 days per week
About this Role:
New York Life is seeking a highly organized and innovative thinker to join our Group Benefit Solutions (GBS) Summer Internship program! Our 10-week program running from June 2027 to August 2027 offers an exciting opportunity for rising juniors and seniors looking to gain exposure to a corporate environment. As a summer intern, you’ll contribute to the success of various strategic initiatives, attend learning and development activities, gain insight into our business and how our company functions, and participate in additional networking opportunities.
This internship opportunity will be hybrid, located at our Philadelphia, PA office.
Are you a strategic thinker, creative, hardworking, and want to learn more about a career in a Service organization?
We're seeking a Service Operations Intern to join our team for the summer. As a Service Operations Intern, you will have the chance to gain hands-on experience in the world of service, strategy, process improvements, and support various efforts intended to deliver service excellence in the moments that matter to our clients and customers.
How You'll Grow:
- Join a team that supports key strategic initiatives for customer and client facing functions
- Gather inputs and help design/implement tools used for career progression within Service Operations
- Measure the value of our work in terms of benefit, risk, and cost (including capacity)
- Assist with the development/enhancement of Excel driven staffing models to determine appropriate resource capacity
- Provide an accessible format and maintenance of core documentation for the department: Communications, Marketing Materials, Key Presentations, etc.
- Provide insight into better ways of balancing onsite work and virtual collaboration
- Support efforts to analyze call data in order to identify key insights and trends in customer interactions
- Support efforts to streamline employee time management and enable the optimal allocation of people and resources in the organization
- Enhance the process for capturing project across Service Operations
- Assist with AI use cases and custom GPT support
- Help analyze quality data to make it more actionable to business partners
- Analyze risk data to shift towards more proactive insights; help design and build a Key Risk Indicator dashboard
What You'll Bring:
- Must be a rising junior or senior at an accredited 4-year university or college, pursuing a degree in General Business or a related field
- Cumulative minimum GPA of 3.0 or higher
- An interest in pursuing any of the following careers: service, project management, process engineering, change management, business leadership, technology projects, strategic management
- Experience in leadership roles or participation in campus/community extracurricular activities
- Strong written and verbal communication skills
- Excellent interpersonal and collaboration skills
- Ability to work under pressure and take initiative
- Comfortable partnering with business leads, subject matter experts, and IT professionals to drive results
- Proficiency with Microsoft Office software, especially Microsoft PowerPoint
- Ability to work independently and within a team environment
- Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines
- Results driven, quick learner and ability to establish credibility with varied audiences
- A highly organized, energetic, and creative professional
Intern Placements include:
- Real Estate
- Workforce Management
- Analytics/Insights
- Artificial Intelligence Solutions
- Quality Controls
- Risk / Fraud prevention
- Client/Customer Service support
- Strategic Planning & Enablement
- Vendor Management
- Process Improvement
- Project Management
Salary range: $21 per hour
Job Description
Requisition ID
94988
Department
Group Benefit Solutions
Job Function
Group Benefit Solutions
Location
Philadelphia, Pennsylvania, United States
Role Location Designation
Hybrid - 3 days per week
About this Role:
New York Life is seeking a highly organized and innovative thinker to join our Group Benefit Solutions (GBS) Summer Internship program! Our 10-week program running from June 2027 to August 2027 offers an exciting opportunity for rising juniors and seniors looking to gain exposure to a corporate environment. As a summer intern, you’ll contribute to the success of various strategic initiatives, attend learning and development activities, gain insight into our business and how our company functions, and participate in additional networking opportunities.
This internship opportunity will be hybrid, located at our Philadelphia, PA office.
Are you a strategic thinker, creative, hardworking, and want to learn more about a career in a Service organization?
We're seeking a Service Operations Intern to join our team for the summer. As a Service Operations Intern, you will have the chance to gain hands-on experience in the world of service, strategy, process improvements, and support various efforts intended to deliver service excellence in the moments that matter to our clients and customers.
How You'll Grow:
- Join a team that supports key strategic initiatives for customer and client facing functions
- Gather inputs and help design/implement tools used for career progression within Service Operations
- Measure the value of our work in terms of benefit, risk, and cost (including capacity)
- Assist with the development/enhancement of Excel driven staffing models to determine appropriate resource capacity
- Provide an accessible format and maintenance of core documentation for the department: Communications, Marketing Materials, Key Presentations, etc.
- Provide insight into better ways of balancing onsite work and virtual collaboration
- Support efforts to analyze call data in order to identify key insights and trends in customer interactions
- Support efforts to streamline employee time management and enable the optimal allocation of people and resources in the organization
- Enhance the process for capturing project across Service Operations
- Assist with AI use cases and custom GPT support
- Help analyze quality data to make it more actionable to business partners
- Analyze risk data to shift towards more proactive insights; help design and build a Key Risk Indicator dashboard
What You'll Bring:
- Must be a rising junior or senior at an accredited 4-year university or college, pursuing a degree in General Business or a related field
- Cumulative minimum GPA of 3.0 or higher
- An interest in pursuing any of the following careers: service, project management, process engineering, change management, business leadership, technology projects, strategic management
- Experience in leadership roles or participation in campus/community extracurricular activities
- Strong written and verbal communication skills
- Excellent interpersonal and collaboration skills
- Ability to work under pressure and take initiative
- Comfortable partnering with business leads, subject matter experts, and IT professionals to drive results
- Proficiency with Microsoft Office software, especially Microsoft PowerPoint
- Ability to work independently and within a team environment
- Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines
- Results driven, quick learner and ability to establish credibility with varied audiences
- A highly organized, energetic, and creative professional
Intern Placements include:
- Real Estate
- Workforce Management
- Analytics/Insights
- Artificial Intelligence Solutions
- Quality Controls
- Risk / Fraud prevention
- Client/Customer Service support
- Strategic Planning & Enablement
- Vendor Management
- Process Improvement
- Project Management
Salary range: $21 per hour
See all CPT Service & Sales Representative Jobs
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Get Access To All JobsService & Sales Representative CPT: Frequently Asked Questions
Does a Service & Sales Representative job qualify for CPT?
Yes, if your school can document a direct connection between the role and your enrolled coursework. Programs in business administration, marketing, communications, or management information systems typically satisfy this requirement. The job description needs to reflect duties your curriculum covers, customer relationship management, sales strategy, or service operations, not just a general retail or support role.
Can I work full-time as a Service & Sales Representative on CPT?
Full-time CPT is authorized for 12 months or more and will eliminate your OPT eligibility if used for that duration, though one day short of 12 months has no effect. Many students use part-time CPT during the academic semester and switch to full-time in summer. Confirm with your DSO which schedule your program allows before accepting an offer with set hours.
What documents do I need to start a CPT job in this field?
You need a CPT-authorized I-20 listing the specific employer, job title, and authorization dates. Your employer will also require a Form I-9, you'll present your CPT-endorsed I-20 and unexpired passport or equivalent document. Some employers request a copy of your SEVIS record as a backup. Don't start work before the authorization date printed on your I-20.
How do I find Service & Sales Representative employers who hire on CPT?
Migrate Mate lets you browse employers with Labor Condition Application filing history, which identifies companies that have already navigated DOL wage compliance for F-1 and visa-sponsored roles. Employers in that category are more likely to have an HR process for I-20 verification. You can filter by role type and location to narrow results to positions that match your CPT authorization period.
Does CPT in a Service & Sales Representative role count toward H-1B eligibility later?
CPT work experience itself doesn't directly affect H-1B visa eligibility, but the practical training you complete can strengthen a future specialty occupation argument if your role involves duties requiring your degree. Keep records of your responsibilities, supervisors, and performance reviews. If your tasks were primarily degree-relevant, market analysis, account strategy, CRM implementation, that documentation supports an H-1B petition later.