CPT Service Engineer Jobs
Service Engineer CPT jobs put you on customer sites, in labs, and on production floors, work that DSOs can authorize when it's directly tied to your engineering curriculum. You'll need an employer willing to document how the role integrates with your academic program, which narrows the field but sharpens your search.
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Get Access To All JobsJob Description
Requisition ID
94988
Department
Group Benefit Solutions
Job Function
Group Benefit Solutions
Location
Philadelphia, Pennsylvania, United States
Role Location Designation
Hybrid - 3 days per week
About this Role:
New York Life is seeking a highly organized and innovative thinker to join our Group Benefit Solutions (GBS) Summer Internship program! Our 10-week program running from June 2027 to August 2027 offers an exciting opportunity for rising juniors and seniors looking to gain exposure to a corporate environment. As a summer intern, you’ll contribute to the success of various strategic initiatives, attend learning and development activities, gain insight into our business and how our company functions, and participate in additional networking opportunities.
This internship opportunity will be hybrid, located at our Philadelphia, PA office.
Are you a strategic thinker, creative, hardworking, and want to learn more about a career in a Service organization?
We're seeking a Service Operations Intern to join our team for the summer. As a Service Operations Intern, you will have the chance to gain hands-on experience in the world of service, strategy, process improvements, and support various efforts intended to deliver service excellence in the moments that matter to our clients and customers.
How You'll Grow:
- Join a team that supports key strategic initiatives for customer and client facing functions
- Gather inputs and help design/implement tools used for career progression within Service Operations
- Measure the value of our work in terms of benefit, risk, and cost (including capacity)
- Assist with the development/enhancement of Excel driven staffing models to determine appropriate resource capacity
- Provide an accessible format and maintenance of core documentation for the department: Communications, Marketing Materials, Key Presentations, etc.
- Provide insight into better ways of balancing onsite work and virtual collaboration
- Support efforts to analyze call data in order to identify key insights and trends in customer interactions
- Support efforts to streamline employee time management and enable the optimal allocation of people and resources in the organization
- Enhance the process for capturing project across Service Operations
- Assist with AI use cases and custom GPT support
- Help analyze quality data to make it more actionable to business partners
- Analyze risk data to shift towards more proactive insights; help design and build a Key Risk Indicator dashboard
What You'll Bring:
- Must be a rising junior or senior at an accredited 4-year university or college, pursuing a degree in General Business or a related field
- Cumulative minimum GPA of 3.0 or higher
- An interest in pursuing any of the following careers: service, project management, process engineering, change management, business leadership, technology projects, strategic management
- Experience in leadership roles or participation in campus/community extracurricular activities
- Strong written and verbal communication skills
- Excellent interpersonal and collaboration skills
- Ability to work under pressure and take initiative
- Comfortable partnering with business leads, subject matter experts, and IT professionals to drive results
- Proficiency with Microsoft Office software, especially Microsoft PowerPoint
- Ability to work independently and within a team environment
- Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines
- Results driven, quick learner and ability to establish credibility with varied audiences
- A highly organized, energetic, and creative professional
Intern Placements include:
- Real Estate
- Workforce Management
- Analytics/Insights
- Artificial Intelligence Solutions
- Quality Controls
- Risk / Fraud prevention
- Client/Customer Service support
- Strategic Planning & Enablement
- Vendor Management
- Process Improvement
- Project Management
Salary range: $21 per hour
Job Description
Requisition ID
94988
Department
Group Benefit Solutions
Job Function
Group Benefit Solutions
Location
Philadelphia, Pennsylvania, United States
Role Location Designation
Hybrid - 3 days per week
About this Role:
New York Life is seeking a highly organized and innovative thinker to join our Group Benefit Solutions (GBS) Summer Internship program! Our 10-week program running from June 2027 to August 2027 offers an exciting opportunity for rising juniors and seniors looking to gain exposure to a corporate environment. As a summer intern, you’ll contribute to the success of various strategic initiatives, attend learning and development activities, gain insight into our business and how our company functions, and participate in additional networking opportunities.
This internship opportunity will be hybrid, located at our Philadelphia, PA office.
Are you a strategic thinker, creative, hardworking, and want to learn more about a career in a Service organization?
We're seeking a Service Operations Intern to join our team for the summer. As a Service Operations Intern, you will have the chance to gain hands-on experience in the world of service, strategy, process improvements, and support various efforts intended to deliver service excellence in the moments that matter to our clients and customers.
How You'll Grow:
- Join a team that supports key strategic initiatives for customer and client facing functions
- Gather inputs and help design/implement tools used for career progression within Service Operations
- Measure the value of our work in terms of benefit, risk, and cost (including capacity)
- Assist with the development/enhancement of Excel driven staffing models to determine appropriate resource capacity
- Provide an accessible format and maintenance of core documentation for the department: Communications, Marketing Materials, Key Presentations, etc.
- Provide insight into better ways of balancing onsite work and virtual collaboration
- Support efforts to analyze call data in order to identify key insights and trends in customer interactions
- Support efforts to streamline employee time management and enable the optimal allocation of people and resources in the organization
- Enhance the process for capturing project across Service Operations
- Assist with AI use cases and custom GPT support
- Help analyze quality data to make it more actionable to business partners
- Analyze risk data to shift towards more proactive insights; help design and build a Key Risk Indicator dashboard
What You'll Bring:
- Must be a rising junior or senior at an accredited 4-year university or college, pursuing a degree in General Business or a related field
- Cumulative minimum GPA of 3.0 or higher
- An interest in pursuing any of the following careers: service, project management, process engineering, change management, business leadership, technology projects, strategic management
- Experience in leadership roles or participation in campus/community extracurricular activities
- Strong written and verbal communication skills
- Excellent interpersonal and collaboration skills
- Ability to work under pressure and take initiative
- Comfortable partnering with business leads, subject matter experts, and IT professionals to drive results
- Proficiency with Microsoft Office software, especially Microsoft PowerPoint
- Ability to work independently and within a team environment
- Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines
- Results driven, quick learner and ability to establish credibility with varied audiences
- A highly organized, energetic, and creative professional
Intern Placements include:
- Real Estate
- Workforce Management
- Analytics/Insights
- Artificial Intelligence Solutions
- Quality Controls
- Risk / Fraud prevention
- Client/Customer Service support
- Strategic Planning & Enablement
- Vendor Management
- Process Improvement
- Project Management
Salary range: $21 per hour
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Get Access To All JobsService Engineer CPT: Frequently Asked Questions
Does a Service Engineer role qualify for CPT authorization?
It qualifies when the work is an integral part of your engineering curriculum and your school's program includes a cooperative education or internship component. Service Engineer duties, diagnostics, installation, technical support, systems commissioning, map well to mechanical, electrical, and industrial engineering programs. Your DSO makes the final determination based on how your employer documents the role's academic connection.
Can I do CPT as a Service Engineer if the job requires travel to customer sites?
Yes. CPT authorization covers the scope of employment described in your I-20 endorsement, including field-based or multi-site work. The travel itself doesn't create a separate authorization issue, but your DSO should list your employer's headquarters address on the CPT endorsement. If your assignments take you to a different state for an extended period, confirm with your DSO whether an updated I-20 is needed.
How do I find Service Engineer employers who regularly hire CPT students?
Migrate Mate lets you search Service Engineer roles filtered by employers with work-authorization filing history, which saves time identifying companies already familiar with F-1 work authorization. Beyond that, manufacturers in sectors like medical devices, semiconductor equipment, and industrial automation tend to run structured co-op programs that make CPT authorization straightforward. Prioritize employers who have hired engineering co-ops before, their HR teams know the process.
Does working full-time as a Service Engineer on CPT affect my OPT eligibility?
It can. USCIS rules state that 12 months or more of full-time CPT eliminates your OPT eligibility entirely. Part-time CPT, defined as 20 hours or fewer per week, doesn't count against the 12-month threshold regardless of duration. Many Service Engineer co-op roles are structured as full-time, so track your cumulative full-time CPT hours carefully and discuss the tradeoff with your DSO before accepting a second full-time CPT placement.
What documentation does my employer need to provide to support my CPT authorization?
Your employer typically needs to provide a signed offer letter or employment agreement that states your job title, start and end dates, work location, and weekly hours. Many DSOs also require a brief description of your duties that mirrors your program's learning objectives. Some schools ask for a training plan. Get these documents finalized before submitting your CPT request, missing any one item is the most common cause of DSO processing delays.