CPT Service Engineer Jobs
Service Engineer CPT jobs put you on customer sites, in labs, and on production floors, work that DSOs can authorize when it's directly tied to your engineering curriculum. You'll need an employer willing to document how the role integrates with your academic program, which narrows the field but sharpens your search.
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Get Access To All JobsAt Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness. We are seeking an experienced Field Service Engineer who will play a pivotal role supporting our growing customer base in the Canada and part of the Great Lakes region. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for someone with experience troubleshooting instrument issues involving software, hardware and chemistry. Ability to repair and maintenance instruments in the field. This role will report to the Senior Manager, Field Service Engineering and will be a remote role based in Canada. If you possess the following and want to make a meaningful impact, we invite you to explore this role.
Essential Functions And Responsibilities
- Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
- Identifying root causes and resolving product issues in the field with support when needed
- Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
- Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
- Utilizing service CRM software to accurately document work in a timely manner
Education And Experience
- Bachelor’s Degree or Masters with 1+ years of relevant experience in Field Service, engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
- Experience with NGS sequencing instrument and sequencing run set up preferred
- Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
- Strong time management, problem solving, organizational and relationship building skills
- Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems
- Experience with multiple full life cycle product launches preferred
- Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
- Experience with fluorescence microscopy helpful
- Excellent verbal and written communications skills, including technical writing abilities
- Must be flexible in working hours as this position may require customer support during non-regular business hours
- Demonstrated account management skills preferred
Physical Requirements
- Frequently moves boxes weighing up to 20 pounds
- Must be flexible in working hours as this position may require customer support during non-regular business hours
Location:
- Remote – Canada required (Toronto, Ottawa or Montreal preferred)
Travel
- International/Domestic travel up to 80%
Job Type
- Full-time
In addition to base compensation noted above, you will be eligible for stock options and discretionary annual bonus.
Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.
We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
At Element Biosciences, we are passionate about our mission to develop high performing products to study genomics with unprecedented flexibility and quality that enable researchers to better understand biology for the improvement of global health. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness. We are seeking an experienced Field Service Engineer who will play a pivotal role supporting our growing customer base in the Canada and part of the Great Lakes region. This is an incredible opportunity for someone who is passionate about customer support and winning for the team. We are looking for someone with experience troubleshooting instrument issues involving software, hardware and chemistry. Ability to repair and maintenance instruments in the field. This role will report to the Senior Manager, Field Service Engineering and will be a remote role based in Canada. If you possess the following and want to make a meaningful impact, we invite you to explore this role.
Essential Functions And Responsibilities
- Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
- Identifying root causes and resolving product issues in the field with support when needed
- Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
- Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
- Utilizing service CRM software to accurately document work in a timely manner
Education And Experience
- Bachelor’s Degree or Masters with 1+ years of relevant experience in Field Service, engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
- Experience with NGS sequencing instrument and sequencing run set up preferred
- Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware
- Strong time management, problem solving, organizational and relationship building skills
- Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems
- Experience with multiple full life cycle product launches preferred
- Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred
- Experience with fluorescence microscopy helpful
- Excellent verbal and written communications skills, including technical writing abilities
- Must be flexible in working hours as this position may require customer support during non-regular business hours
- Demonstrated account management skills preferred
Physical Requirements
- Frequently moves boxes weighing up to 20 pounds
- Must be flexible in working hours as this position may require customer support during non-regular business hours
Location:
- Remote – Canada required (Toronto, Ottawa or Montreal preferred)
Travel
- International/Domestic travel up to 80%
Job Type
- Full-time
In addition to base compensation noted above, you will be eligible for stock options and discretionary annual bonus.
Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.
We foster an environment such that all people are afforded the freedom to pursue their passions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
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Get Access To All JobsService Engineer CPT: Frequently Asked Questions
Does a Service Engineer role qualify for CPT authorization?
It qualifies when the work is an integral part of your engineering curriculum and your school's program includes a cooperative education or internship component. Service Engineer duties, diagnostics, installation, technical support, systems commissioning, map well to mechanical, electrical, and industrial engineering programs. Your DSO makes the final determination based on how your employer documents the role's academic connection.
Can I do CPT as a Service Engineer if the job requires travel to customer sites?
Yes. CPT authorization covers the scope of employment described in your I-20 endorsement, including field-based or multi-site work. The travel itself doesn't create a separate authorization issue, but your DSO should list your employer's headquarters address on the CPT endorsement. If your assignments take you to a different state for an extended period, confirm with your DSO whether an updated I-20 is needed.
How do I find Service Engineer employers who regularly hire CPT students?
Migrate Mate lets you search Service Engineer roles filtered by employers with work-authorization filing history, which saves time identifying companies already familiar with F-1 work authorization. Beyond that, manufacturers in sectors like medical devices, semiconductor equipment, and industrial automation tend to run structured co-op programs that make CPT authorization straightforward. Prioritize employers who have hired engineering co-ops before, their HR teams know the process.
Does working full-time as a Service Engineer on CPT affect my OPT eligibility?
It can. USCIS rules state that 12 months or more of full-time CPT eliminates your OPT eligibility entirely. Part-time CPT, defined as 20 hours or fewer per week, doesn't count against the 12-month threshold regardless of duration. Many Service Engineer co-op roles are structured as full-time, so track your cumulative full-time CPT hours carefully and discuss the tradeoff with your DSO before accepting a second full-time CPT placement.
What documentation does my employer need to provide to support my CPT authorization?
Your employer typically needs to provide a signed offer letter or employment agreement that states your job title, start and end dates, work location, and weekly hours. Many DSOs also require a brief description of your duties that mirrors your program's learning objectives. Some schools ask for a training plan. Get these documents finalized before submitting your CPT request, missing any one item is the most common cause of DSO processing delays.