Customer Experience Specialist Jobs in Kentucky
Customer Experience Specialist jobs in Kentucky are concentrated in healthcare, insurance, logistics, and retail, with steady demand across both corporate offices and contact center operations. Louisville, Lexington, and Covington are the primary hiring markets, where employers such as Humana, Ashland Inc., and Amazon have established long-running customer-facing operations. The most in-demand specialties include healthcare member services, financial account management, and e-commerce support. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 7+ Customer Experience Specialist jobs
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
5101 Frederica StreetLocation:
USA TJ Maxx Store 0171 Owensboro KY This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
5101 Frederica StreetLocation:
USA TJ Maxx Store 0171 Owensboro KY This position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.See All 7 Customer Experience Specialist Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in Kentucky
Where Kentucky roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Kentucky
A snapshot from current Kentucky openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Retail
What Kentucky Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Kentucky.
- Demonstrated experience resolving customer issues across phone, email, or chat channels
- Proficiency with CRM platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills in a professional setting
- Ability to meet productivity metrics and quality targets in a structured environment
- Experience collaborating with cross-functional teams including sales and operations
- Associate or bachelor's degree in business, communications, or a related field
Customer Experience Specialist Jobs in Kentucky: Frequently Asked Questions
How do you become a customer experience specialist in Kentucky?
Customer experience specialist roles in Kentucky do not require a state-issued license, but employers consistently look for candidates with a background in business, communications, or a related field at the associate or bachelor's level. Many Kentucky employers, particularly in healthcare and insurance, run internal onboarding academies that train new hires on industry-specific systems and compliance expectations before they interact with customers independently.
Which companies hire customer experience specialists in Kentucky?
Employers hiring customer experience specialists in Kentucky right now include TJ Maxx, JCPenney, and Five Below, based on current listings on Migrate Mate as of August 2026. Kentucky's concentration of insurance carriers, logistics companies, and regional healthcare systems means demand tends to be consistent year-round rather than seasonal.
Which Kentucky cities have the most customer experience specialist jobs?
Ashland, Danville, and Eminence account for the most customer experience specialist openings in Kentucky. Louisville drives the largest share through its headquarters-level insurance and healthcare operations, while Lexington's growing financial services sector adds volume, and Covington benefits from its proximity to Cincinnati's broader corporate corridor, where several multistate employers maintain Kentucky-based customer support teams.
Are there remote customer experience specialist jobs in Kentucky?
Yes, and more than most fields. About 0% of customer experience specialist openings tied to Kentucky are remote or hybrid as of August 2026, reflecting how well-suited the role is for distributed work when it centers on phone, email, or chat support. Roles involving hands-on client visits or in-person account management are less likely to offer remote arrangements.
How can I get hired as a customer experience specialist in Kentucky with little or no experience?
The most realistic entry path is applying to a customer service representative or account support associate role at a large Kentucky employer and transitioning once you have demonstrated results. Humana and Ashland Inc. both run structured associate programs that welcome candidates without direct CX experience. A completed CRM certification, even a free one from a major software vendor, strengthens an entry-level application considerably when combined with a brief portfolio of resolved customer scenarios.
Where can I find and apply to customer experience specialist jobs in Kentucky?
You can find and apply to customer experience specialist jobs in Kentucky on Migrate Mate, which lists current Kentucky openings in one place. Search the available roles, identify the ones that match your background and preferred location, and apply directly to whichever positions fit.
See All 7 Customer Experience Specialist Jobs in Kentucky
Find roles in Kentucky that match your experience and apply in just a few clicks.
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