Customer Journey Expert Jobs
Customer Journey Expert jobs are open across financial services, retail, healthcare, and technology companies, covering specializations in experience mapping, omnichannel strategy, and customer lifecycle optimization, from entry-level analyst roles to senior and principal positions. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 196+ Customer Journey Expert jobs
Description
DSHS FTAA – IT Network and Telecommunications, Journey (WSH Information Technology Infrastructure and Operations Network Administration Technician)
Join our team as an IT Network and Telecommunications Journey Technician supporting Western State Hospital, where your expertise will help strengthen the technology backbone of one of Washington’s largest behavioral health systems. In this role, you will provide critical network administration and technical leadership for the hospital and the Child Study and Treatment Center, ensuring secure, reliable connectivity that enables staff to deliver high-quality care to individuals with complex mental health needs.
As a key member of the DSHS Division of Information Technology, you will design, maintain, and troubleshoot essential network infrastructure, collaborate with Enterprise Network Services, guide team members, and keep leadership informed of issues that impact operations. Your work directly supports the DSHS mission to partner with people to access support, care, and resources!
This job is 100% on-site with the potential for occasional ad-hoc telework.
Some of what you'll do:
- Manage and administer the network environment, including servers, storage, switches, routers, Wi-Fi, and related hardware.
- Plan, design, and implement network modifications, enhancements, and corrective actions to maintain reliable operations.
- Monitor performance and capacity, identify potential issues, and develop solutions to prevent service interruptions.
- Maintain accurate and current network diagrams, data flow documentation, and connectivity threat models.
- Research, evaluate, and recommend new or emerging technologies to support organizational needs.
- Oversee network asset management by tracking resources, identifying trends or anomalies, and supporting inventory and surplus processes.
- Represent the facility on network infrastructure and security matters, collaborating with other agencies, and participating in committees such as the DSHS Technical Advisory Committee.
Desired skills, knowledge, and abilities:
- Hands-on experience designing, configuring, installing, and maintaining Cisco switch networks and related infrastructure is a must.
- Advanced knowledge of Ethernet, Wi-Fi, TCP/IP networking, Microsoft Windows Server, Active Directory, and Microsoft Office.
- Strong research abilities to investigate issues, equipment, and emerging technologies.
- Ability to create clear, accurate, and concise technical documentation.
- Skill in explaining complex technical information in an understandable way to customers and higher-level technical staff.
- Ability to remain patient, empathetic, and calm when assisting frustrated users, vendors, or executive leadership.
- Strong professional communication and vendor-management skills, including the ability to uphold contract requirements and operate independently within broad goals and objectives.
Who should apply?
We are looking for professionals with:
- An Associate's Degree with major emphasis in network administration, systems administration, or information security network administration or a related field.
And,
- Seven years of consultative, administrative, or leadership experience in information technology or network administration experience.
Or,
- A bachelor’s degree or higher with major emphasis in network administration, systems administration, or information security.
And,
- Five years of consultative, administrative, or leadership experience in information technology or network administration.
Or,
- Nine years of consultative, administrative, or leadership experience in information technology, which must include at least two years of network administration experience.
Additional information:
- Work schedule: 8:00 AM - 4:30 PM, Monday through Friday.
- Opportunities performed on-site at this work location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary.
- Pierce County employees are eligible to receive an Orca Card for transportation needs.
Ready to start a rewarding career? Apply today!
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions about this opportunity? Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 09332.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Description
DSHS FTAA – IT Network and Telecommunications, Journey (WSH Information Technology Infrastructure and Operations Network Administration Technician)
Join our team as an IT Network and Telecommunications Journey Technician supporting Western State Hospital, where your expertise will help strengthen the technology backbone of one of Washington’s largest behavioral health systems. In this role, you will provide critical network administration and technical leadership for the hospital and the Child Study and Treatment Center, ensuring secure, reliable connectivity that enables staff to deliver high-quality care to individuals with complex mental health needs.
As a key member of the DSHS Division of Information Technology, you will design, maintain, and troubleshoot essential network infrastructure, collaborate with Enterprise Network Services, guide team members, and keep leadership informed of issues that impact operations. Your work directly supports the DSHS mission to partner with people to access support, care, and resources!
This job is 100% on-site with the potential for occasional ad-hoc telework.
Some of what you'll do:
- Manage and administer the network environment, including servers, storage, switches, routers, Wi-Fi, and related hardware.
- Plan, design, and implement network modifications, enhancements, and corrective actions to maintain reliable operations.
- Monitor performance and capacity, identify potential issues, and develop solutions to prevent service interruptions.
- Maintain accurate and current network diagrams, data flow documentation, and connectivity threat models.
- Research, evaluate, and recommend new or emerging technologies to support organizational needs.
- Oversee network asset management by tracking resources, identifying trends or anomalies, and supporting inventory and surplus processes.
- Represent the facility on network infrastructure and security matters, collaborating with other agencies, and participating in committees such as the DSHS Technical Advisory Committee.
Desired skills, knowledge, and abilities:
- Hands-on experience designing, configuring, installing, and maintaining Cisco switch networks and related infrastructure is a must.
- Advanced knowledge of Ethernet, Wi-Fi, TCP/IP networking, Microsoft Windows Server, Active Directory, and Microsoft Office.
- Strong research abilities to investigate issues, equipment, and emerging technologies.
- Ability to create clear, accurate, and concise technical documentation.
- Skill in explaining complex technical information in an understandable way to customers and higher-level technical staff.
- Ability to remain patient, empathetic, and calm when assisting frustrated users, vendors, or executive leadership.
- Strong professional communication and vendor-management skills, including the ability to uphold contract requirements and operate independently within broad goals and objectives.
Who should apply?
We are looking for professionals with:
- An Associate's Degree with major emphasis in network administration, systems administration, or information security network administration or a related field.
And,
- Seven years of consultative, administrative, or leadership experience in information technology or network administration experience.
Or,
- A bachelor’s degree or higher with major emphasis in network administration, systems administration, or information security.
And,
- Five years of consultative, administrative, or leadership experience in information technology or network administration.
Or,
- Nine years of consultative, administrative, or leadership experience in information technology, which must include at least two years of network administration experience.
Additional information:
- Work schedule: 8:00 AM - 4:30 PM, Monday through Friday.
- Opportunities performed on-site at this work location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary.
- Pierce County employees are eligible to receive an Orca Card for transportation needs.
Ready to start a rewarding career? Apply today!
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions about this opportunity? Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 09332.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
See All 196+ Customer Journey Expert Jobs
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Find Customer Journey Expert JobsCustomer Journey Expert Job Market
Who's Hiring
- Powerback Rehabilitation35
- Heartland ABA10
- State of Alaska7
- State of Washington7
- Amazon4
Top Industries Hiring
- Healthcare & Medical Services
- Consulting & Professional Services
- Government & Public Sector
- Insurance
- Accounting & Auditing
What Employers Look For
The qualifications that appear most often in customer journey expert jobs.
- Experience building end-to-end customer journey maps using tools like Miro or Lucidchart
- Proficiency in customer research methods including interviews, surveys, and usability testing
- Ability to translate qualitative research into actionable experience improvements
- Familiarity with CX measurement frameworks such as NPS, CSAT, and CES
- Cross-functional collaboration experience working with product, marketing, and service design teams
- Bachelor's degree in UX, human-centered design, marketing, or a related field
Tips for Your Customer Journey Expert Job Search
Tailor your resume to journey artifacts
Hiring managers for customer journey expert roles scan for concrete deliverables: journey maps, service blueprints, touchpoint audits. Name the specific artifacts you've built and the tools you used to create them, not just the projects you contributed to.
Target companies by CX maturity stage
A startup building its first journey map needs a generalist who can work without a playbook. An enterprise with an established CX program needs someone who can govern and scale. Read job descriptions carefully and match your positioning to where the company actually is.
Apply early to roles that fit
Migrate Mate lists customer journey expert openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Quantify the downstream impact of your work
Generic phrases like 'improved customer experience' won't stand out. Connect your journey work to measurable outcomes: reduced drop-off at a specific touchpoint, shorter time to resolution, or higher retention at a defined lifecycle stage. Recruiters want to see the business case.
Prepare a portfolio walk-through for interviews
Most customer journey expert interviews include a work-sample review. Have one journey map ready to present end-to-end: the research methods you used, the insight that changed the design, and how you socialized the output with cross-functional stakeholders.
Negotiate scope before you negotiate salary
Before discussing compensation, clarify what 'customer journey expert' means at that company. Some roles own research and mapping only. Others include ownership of experience metrics and roadmap influence. Scope determines leverage, so get it in writing before you close.
Customer Journey Expert Jobs: Frequently Asked Questions
Which companies are hiring the most customer journey experts?
The companies hiring the most customer journey experts right now include Powerback Rehabilitation, Heartland ABA, and State of Alaska, with the largest share of openings in Washington, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare, and enterprise technology companies tend to maintain the most consistent demand for this role.
How many customer journey expert jobs are remote?
About 48% of customer journey expert openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility for a role built around research synthesis and workshop facilitation. Fully remote arrangements are most common in companies where the CX team is distributed and stakeholder collaboration happens primarily through digital tools.
How do you become a customer journey expert?
Start by building hands-on experience with journey mapping, whether through UX, service design, or customer research roles. Develop fluency in research methods and workshop facilitation, then document your work in a portfolio that shows how your maps influenced real decisions. Moving into a dedicated customer journey expert role typically requires demonstrating cross-functional influence, not just mapping ability.
Can you get hired as a customer journey expert without direct experience?
Adjacent experience in UX research, service design, product operations, or customer success can position you for a junior customer journey expert role if you frame it correctly. Build at least one complete journey map on your own, tie it to a business problem, and use it as a portfolio piece. Employers hiring entry-level candidates care more about your research process and communication of insights than the number of years on your resume.
What does the customer journey expert interview process look like?
Most processes include an initial screening call, a portfolio review where you walk through past journey work, and a cross-functional panel interview with stakeholders from product, marketing, or operations. Some employers add a take-home exercise asking you to map a specific customer scenario. The panel stage typically probes how you handle ambiguous briefs, misaligned stakeholders, and translating research into prioritized recommendations.
Where can I find and apply to customer journey expert jobs?
You can find and apply to customer journey expert jobs on Migrate Mate, which lists current openings from companies across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits your background and goals.
See All 196+ Customer Journey Expert Jobs
Find roles that match your experience and apply in just a few clicks.
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