Director of Partner Success Jobs
Director of Partner Success jobs are open across SaaS, cloud infrastructure, fintech, and professional services, with specializations in channel partnerships, strategic alliances, and customer lifecycle management, at every level from individual contributor to senior director. Find a role that fits below and apply directly.
Find JobsLooking for remote work? View remote director of partner success jobs →Overview
Showing 5 of 121+ Director of Partner Success jobs
Who we are
Thread Bank is a digital-first financial technology community bank that aims to enhance customer engagement through innovative solutions. Our embedded banking solution helps business technology platforms provide secure banking experiences. We partner with innovative partners, fintechs, and embedded financial platforms to integrate compliant financial solutions. Thread Bank values innovation, collaboration, and flexibility, and offers excellent benefits and a family-friendly culture.
What we are looking for
Thread Bank is looking for a Director, Partner Management to drive growth across the partners in its merchant acquiring program. This is not a traditional account management role. The Director measures success by how much each partner’s merchant portfolio grows, and gets there through joint growth plans and by improving the payment settings that shape a partner’s results, such as approval rates, interchange qualification, and risk settings. The Director connects each partner’s leadership with Thread’s product and technology teams, so every partner uses the full range of Thread’s embedded payment services to grow revenue and run efficiently. The Director joins each embedded acquiring partner as part of the deal team in the late stages of the deal, stays with the partner through diligence, contracting, launch, and growth, and builds the partner management team as the partner base grows.
What you’ll do
- Join each deal as part of the deal team in its late stages, then lead diligence, contracting, implementation, and launch with a 30, 60, and 90 day plan for training the partner’s team, boarding merchants, and reaching first processing volume. Escalate any partner that misses an early milestone to the deal team.
- Set an annual growth plan with each partner focused on processing volume, merchant adoption, and use of new products, and cross-sell the Bank’s deposits, card issuing, lending, and value-added services such as tokenization and payment orchestration.
- Own partner results, including gross processing volume, net take rate, and partner retention.
- Rate each partner each month on volume, activity, and risk, and act early on partners at risk of slowing or leaving.
- Monitor each partner’s volume, chargebacks, fraud, and reserves, and keep each partner within the Visa and Mastercard risk programs (Visa VAMP and Mastercard ECP) and the Bank’s underwriting policy, working with Risk.
- Study each partner’s market and adjust partner strategies before growth slows.
- Improve each partner’s approval rates, interchange qualification, and risk and fraud settings, working with Risk and Product.
- Answer partner questions on residual payments, pricing, and contract renewals, working with Finance and Sales.
- Give partner sales teams training and materials, and coordinate joint marketing with Marketing.
- Bring partner needs back to Product as clear requirements, and advise partner teams on Thread’s integration options and processing features.
- Serve as the primary contact for partner leadership and partner escalations, and coordinate answers with Sales, Implementation, Risk, and Customer Service.
- Lead quarterly business reviews that use performance results to show progress and next steps.
- Define the partner coverage model and service tiers, build the case for future partner manager headcount, and lead the partner management team as the partner base grows.
- Perform cross-functional or cross-departmental responsibilities based on need.
Qualifications
- Bachelor’s degree required, in business, finance, economics, or a related field.
- Two or more years in payments, including one or more years managing payments partners such as software platforms, independent software vendors, or processors, with the ability to explain the players in payments and how partners, banks, and acquirers make money.
- Working knowledge of acquiring economics, including interchange, dues and assessments, sponsor bank responsibilities, and card brand risk programs.
- Experience leading a team of partner or account managers.
- Working knowledge of payment gateways, integrations, and settlement, including how a card transaction moves from authorization to funding.
- Proven record of growing partner accounts through planning and proactive outreach, not reactive support.
- Ability to use performance reports to build clear, practical growth plans.
- Experience leading quarterly business reviews with partner executives.
- Strong presentation skills with both executives and technical teams.
- Experience working with risk, compliance, and commercial teams inside a regulated bank.
- Ability to travel to partner sites as needed.
- Preferred: sponsor bank, card network, or processor experience; familiarity with the Fiserv platform; ETA CPP or NACHA AAP certification.
Physical requirements and accommodations
The employee must be able to perform the essential functions of this position. If requested, Thread Bank will make reasonable accommodations to enable employees with disabilities to perform the essential functions of their job, absent undue hardship, in accordance with the Americans with Disabilities Act (“ADA”).
Equal employment opportunity
Thread Bank is an Equal Opportunity Employer. Thread Bank does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business need.
By submitting an application, the candidate authorizes Thread Bank to email, call, or text the candidate using the contact details provided. Thread Bank will only make contact for job-related purposes.
Who we are
Thread Bank is a digital-first financial technology community bank that aims to enhance customer engagement through innovative solutions. Our embedded banking solution helps business technology platforms provide secure banking experiences. We partner with innovative partners, fintechs, and embedded financial platforms to integrate compliant financial solutions. Thread Bank values innovation, collaboration, and flexibility, and offers excellent benefits and a family-friendly culture.
What we are looking for
Thread Bank is looking for a Director, Partner Management to drive growth across the partners in its merchant acquiring program. This is not a traditional account management role. The Director measures success by how much each partner’s merchant portfolio grows, and gets there through joint growth plans and by improving the payment settings that shape a partner’s results, such as approval rates, interchange qualification, and risk settings. The Director connects each partner’s leadership with Thread’s product and technology teams, so every partner uses the full range of Thread’s embedded payment services to grow revenue and run efficiently. The Director joins each embedded acquiring partner as part of the deal team in the late stages of the deal, stays with the partner through diligence, contracting, launch, and growth, and builds the partner management team as the partner base grows.
What you’ll do
- Join each deal as part of the deal team in its late stages, then lead diligence, contracting, implementation, and launch with a 30, 60, and 90 day plan for training the partner’s team, boarding merchants, and reaching first processing volume. Escalate any partner that misses an early milestone to the deal team.
- Set an annual growth plan with each partner focused on processing volume, merchant adoption, and use of new products, and cross-sell the Bank’s deposits, card issuing, lending, and value-added services such as tokenization and payment orchestration.
- Own partner results, including gross processing volume, net take rate, and partner retention.
- Rate each partner each month on volume, activity, and risk, and act early on partners at risk of slowing or leaving.
- Monitor each partner’s volume, chargebacks, fraud, and reserves, and keep each partner within the Visa and Mastercard risk programs (Visa VAMP and Mastercard ECP) and the Bank’s underwriting policy, working with Risk.
- Study each partner’s market and adjust partner strategies before growth slows.
- Improve each partner’s approval rates, interchange qualification, and risk and fraud settings, working with Risk and Product.
- Answer partner questions on residual payments, pricing, and contract renewals, working with Finance and Sales.
- Give partner sales teams training and materials, and coordinate joint marketing with Marketing.
- Bring partner needs back to Product as clear requirements, and advise partner teams on Thread’s integration options and processing features.
- Serve as the primary contact for partner leadership and partner escalations, and coordinate answers with Sales, Implementation, Risk, and Customer Service.
- Lead quarterly business reviews that use performance results to show progress and next steps.
- Define the partner coverage model and service tiers, build the case for future partner manager headcount, and lead the partner management team as the partner base grows.
- Perform cross-functional or cross-departmental responsibilities based on need.
Qualifications
- Bachelor’s degree required, in business, finance, economics, or a related field.
- Two or more years in payments, including one or more years managing payments partners such as software platforms, independent software vendors, or processors, with the ability to explain the players in payments and how partners, banks, and acquirers make money.
- Working knowledge of acquiring economics, including interchange, dues and assessments, sponsor bank responsibilities, and card brand risk programs.
- Experience leading a team of partner or account managers.
- Working knowledge of payment gateways, integrations, and settlement, including how a card transaction moves from authorization to funding.
- Proven record of growing partner accounts through planning and proactive outreach, not reactive support.
- Ability to use performance reports to build clear, practical growth plans.
- Experience leading quarterly business reviews with partner executives.
- Strong presentation skills with both executives and technical teams.
- Experience working with risk, compliance, and commercial teams inside a regulated bank.
- Ability to travel to partner sites as needed.
- Preferred: sponsor bank, card network, or processor experience; familiarity with the Fiserv platform; ETA CPP or NACHA AAP certification.
Physical requirements and accommodations
The employee must be able to perform the essential functions of this position. If requested, Thread Bank will make reasonable accommodations to enable employees with disabilities to perform the essential functions of their job, absent undue hardship, in accordance with the Americans with Disabilities Act (“ADA”).
Equal employment opportunity
Thread Bank is an Equal Opportunity Employer. Thread Bank does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business need.
By submitting an application, the candidate authorizes Thread Bank to email, call, or text the candidate using the contact details provided. Thread Bank will only make contact for job-related purposes.
See All 121+ Director of Partner Success Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsDirector of Partner Success Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Insurance
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in director of partner success jobs.
- 5 or more years of experience in partner success, channel management, or strategic alliances
- Demonstrated ability to build and scale partner programs that drive measurable revenue growth
- Proficiency with CRM platforms and partner relationship management tools
- Strong cross-functional collaboration skills with sales, product, and marketing teams
- Experience developing enablement resources, joint business plans, and partner scorecards
- Bachelor's degree in business, communications, or a related field
Tips for Your Director of Partner Success Job Search
Quantify partner portfolio outcomes on your resume
Hiring managers for this role want to see revenue influenced, partner retention rates, and program growth, not just titles. Replace vague responsibilities with concrete outcomes tied to the partner ecosystem you managed or expanded.
Align your experience to partner tier complexity
Job postings often specify whether you'll own a few strategic accounts or a broad base of smaller partners. Tailor your resume and cover letter to match that scope, since the skills for managing five enterprise alliances differ from managing fifty mid-market partners.
Apply early to roles that fit
Migrate Mate lists director of partner success openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies at a partnership inflection point
Organizations launching or restructuring a channel program hire most aggressively for this role. Look for companies that recently announced a new partner program, expanded their reseller network, or promoted their first VP of Partnerships, since those signals mean headcount is opening.
Prepare a partner journey narrative for interviews
Interviewers at this level expect you to walk through how you onboarded, enabled, and grew a partner from initial agreement to consistent revenue contribution. Have one full example ready that covers each stage, including how you handled a partner that was underperforming.
Negotiate scope before title or compensation
In partner success roles, the number of partners you own, whether you control program design, and your access to cross-functional resources like marketing and product determine your actual impact. Clarify those boundaries during the offer conversation before discussing compensation.
Director of Partner Success Jobs: Frequently Asked Questions
Which companies are hiring the most director of partner successs?
The most active employers for director of partner successs right now are Tutored by Teachers, Amazon, and Innovaccer, and the most openings are in California, New York, and Illinois, based on current listings on Migrate Mate as of November 2026. SaaS and cloud infrastructure companies tend to post the most roles at this level.
How many director of partner success jobs are remote?
About 91% of director of partner success openings are fully remote or hybrid as of November 2026, reflecting how relationship-heavy the role has adapted to distributed work. Strategic alliance and channel program management sub-areas tend to offer the highest share of remote flexibility, while roles tied to field-based partner ecosystems are more likely to require in-person presence.
How do you become a director of partner success?
Most directors of partner success move up from partner manager, channel account manager, or customer success roles where they owned a book of partner relationships. Building fluency in partner program design, joint go-to-market planning, and revenue attribution accelerates the path. Taking on cross-functional projects with sales or product, and leading enablement initiatives, helps demonstrate director-level readiness before the promotion or external application.
Can you get a director of partner success job with limited experience?
Breaking in at the director level with limited experience is difficult, but candidates from adjacent roles can compete by demonstrating program ownership and revenue impact rather than years in a formal partner title. Customer success managers who have co-sold with partners, or alliance managers who have designed onboarding programs, often transition successfully by repositioning existing work in partner success language during applications and interviews.
What does the director of partner success interview process look like?
The process typically starts with a recruiter screen focused on partner program scope and revenue ownership, followed by a hiring manager conversation that goes deep on how you structure partner relationships and handle underperformance. Later rounds usually involve cross-functional stakeholders from sales, product, or marketing. Many companies at this level include a case study or presentation asking you to outline a partner growth strategy or diagnose a struggling program.
Where can I find and apply to director of partner success jobs?
You can find and apply to director of partner success jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing.
See All 121+ Director of Partner Success Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs