Customer Marketing Lead Jobs in Fort Lauderdale, FL
Customer Marketing Lead jobs in Fort Lauderdale are concentrated downtown, in the Las Olas Boulevard corridor, and in Broward's emerging tech and financial services hub near Cypress Creek, with active hiring across hospitality, healthcare, and B2B services. Employers hiring right now include AutoNation, Four Seasons, and Moss. Find a role that fits below and apply directly.
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Job Title: Commercial Marketing Manager - North America
Office Location: Miami-Fort Lauderdale
Salary: Up to $120,000 DOE plus 10% bonus
About Riviera Travel
Riviera Travel is a private equity backed cruise and escorted tour specialist, delivering exceptional travel experiences across the UK, Europe and worldwide. With a heritage dating back to 1984, the business has built a strong reputation for quality, innovation, and customer trust. Focused on discerning travellers aged over 55, Riviera creates expertly curated holidays that inspire confidence and deliver unforgettable journeys. Recognised as the UK’s leading river cruise specialist and a Which recommended provider, Riviera Travel continues to set the standard within its market.
Riviera Travel is undertaking a significant expansion into North America, the largest river cruise market globally. To support this growth, the business is investing in its commercial and marketing capability to drive brand presence, strengthen trade partnerships, and deliver measurable revenue growth in region. As part of this, Riviera Travel has a newly created opportunity for a Commercial Marketing Manager to take ownership of marketing performance across North America.
The Role
This is a high impact, commercially accountable role at the centre of Riviera Travel’s North America growth strategy. As Commercial Marketing Manager, you will drive revenue through trade partnerships, performance led campaigns, and targeted offline activity, ensuring every initiative delivers measurable bookings and commercial return. Operating as the key bridge between Sales, Trade Partners, and Marketing, you will shape how marketing supports business performance in region, aligning campaigns to revenue priorities and market demand.
With a strong focus on trade marketing, campaign execution, and performance optimisation, the role combines strategic influence with hands on delivery. From building partnerships with consortia and travel advisors to leading campaigns across direct mail, print, and events, you will play a central role in accelerating growth, driving engagement, and maximising conversion across the North American market.
Key Responsibilities:
Trade marketing and partner growth
- Develop and execute trade first marketing plans aligned to revenue targets
- Activate and grow partnerships across consortia, host agencies, and top performing advisors
- Design and deliver co funded and tactical campaigns with agency partners
- Create campaigns that drive lead generation, agent engagement, and bookings
- Support the Sales team with campaign toolkits, partner assets, and event marketing
Commercial campaign delivery
- Deliver performance driven offline campaigns including direct mail, print media, and events
- Ensure campaigns are measurable and optimised against ROI, cost per lead, and acquisition
- Align activity to key itineraries, load factors, and seasonal demand
Revenue and performance ownership
- Own campaign performance across cost, conversion, and revenue contribution metrics
- Track, report, and optimise performance against defined commercial KPIs
- Work closely with Sales and leadership teams to prioritise spend and reallocate budget where required
Agency management
- Manage external agency partners including PR and marketing agencies
- Ensure agency delivery is aligned to commercial goals and measurable outcomes
- Brief, manage, and evaluate partners against clear KPIs
Cross functional collaboration
- Act as a key bridge between Sales, commercial teams, and global marketing
- Ensure campaigns are locally relevant, commercially prioritized, and delivered at pace
Skills, Experience & Competencies
- 5–8+ years in commercial marketing, preferably within, Travel, cruise, or tour operating or adjacent sectors (hospitality, luxury, experiential retail)
- Proven experience working with, Travel advisors / trade distribution, Partnership or channel marketing
- Strong background in offline and performance-led marketing
- Highly commercial mindset, comfortable owning revenue-linked KPIs
- Strong understanding of the trade ecosystem in North America, lead generation and conversion funnels
- Experience managing agency partners and external suppliers
- Data-driven, able to analyze performance and optimize quickly
- Ability to operate independently in a lean, growth-stage environment
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Job Title: Commercial Marketing Manager - North America
Office Location: Miami-Fort Lauderdale
Salary: Up to $120,000 DOE plus 10% bonus
About Riviera Travel
Riviera Travel is a private equity backed cruise and escorted tour specialist, delivering exceptional travel experiences across the UK, Europe and worldwide. With a heritage dating back to 1984, the business has built a strong reputation for quality, innovation, and customer trust. Focused on discerning travellers aged over 55, Riviera creates expertly curated holidays that inspire confidence and deliver unforgettable journeys. Recognised as the UK’s leading river cruise specialist and a Which recommended provider, Riviera Travel continues to set the standard within its market.
Riviera Travel is undertaking a significant expansion into North America, the largest river cruise market globally. To support this growth, the business is investing in its commercial and marketing capability to drive brand presence, strengthen trade partnerships, and deliver measurable revenue growth in region. As part of this, Riviera Travel has a newly created opportunity for a Commercial Marketing Manager to take ownership of marketing performance across North America.
The Role
This is a high impact, commercially accountable role at the centre of Riviera Travel’s North America growth strategy. As Commercial Marketing Manager, you will drive revenue through trade partnerships, performance led campaigns, and targeted offline activity, ensuring every initiative delivers measurable bookings and commercial return. Operating as the key bridge between Sales, Trade Partners, and Marketing, you will shape how marketing supports business performance in region, aligning campaigns to revenue priorities and market demand.
With a strong focus on trade marketing, campaign execution, and performance optimisation, the role combines strategic influence with hands on delivery. From building partnerships with consortia and travel advisors to leading campaigns across direct mail, print, and events, you will play a central role in accelerating growth, driving engagement, and maximising conversion across the North American market.
Key Responsibilities:
Trade marketing and partner growth
- Develop and execute trade first marketing plans aligned to revenue targets
- Activate and grow partnerships across consortia, host agencies, and top performing advisors
- Design and deliver co funded and tactical campaigns with agency partners
- Create campaigns that drive lead generation, agent engagement, and bookings
- Support the Sales team with campaign toolkits, partner assets, and event marketing
Commercial campaign delivery
- Deliver performance driven offline campaigns including direct mail, print media, and events
- Ensure campaigns are measurable and optimised against ROI, cost per lead, and acquisition
- Align activity to key itineraries, load factors, and seasonal demand
Revenue and performance ownership
- Own campaign performance across cost, conversion, and revenue contribution metrics
- Track, report, and optimise performance against defined commercial KPIs
- Work closely with Sales and leadership teams to prioritise spend and reallocate budget where required
Agency management
- Manage external agency partners including PR and marketing agencies
- Ensure agency delivery is aligned to commercial goals and measurable outcomes
- Brief, manage, and evaluate partners against clear KPIs
Cross functional collaboration
- Act as a key bridge between Sales, commercial teams, and global marketing
- Ensure campaigns are locally relevant, commercially prioritized, and delivered at pace
Skills, Experience & Competencies
- 5–8+ years in commercial marketing, preferably within, Travel, cruise, or tour operating or adjacent sectors (hospitality, luxury, experiential retail)
- Proven experience working with, Travel advisors / trade distribution, Partnership or channel marketing
- Strong background in offline and performance-led marketing
- Highly commercial mindset, comfortable owning revenue-linked KPIs
- Strong understanding of the trade ecosystem in North America, lead generation and conversion funnels
- Experience managing agency partners and external suppliers
- Data-driven, able to analyze performance and optimize quickly
- Ability to operate independently in a lean, growth-stage environment
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See All 41 Customer Marketing Lead Jobs in Fort Lauderdale
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Find Customer Marketing Lead JobsCustomer Marketing Lead Job Market in Fort Lauderdale
Who's Hiring
- AutoNation7
- Four Seasons2
- Moss1
- ROYS1
- Crisp1
Top Industries Hiring
- Automotive6
- Hospitality & Tourism2
- Retail1
- Education1
- Transportation & Logistics1
Customer Marketing Lead Jobs in Fort Lauderdale: Frequently Asked Questions
How do I get a customer marketing lead job in Fort Lauderdale?
Focus your search on Fort Lauderdale's strongest hiring sectors: hospitality and travel brands along the beachfront, regional healthcare systems in Broward County, and B2B technology and financial services companies near the Cypress Creek and Brickell-adjacent corridors. Candidates who stand out locally demonstrate lifecycle marketing experience, familiarity with customer retention programs, and a portfolio showing measurable engagement results rather than just campaign execution.
Which companies hire customer marketing leads in Fort Lauderdale?
Employers hiring customer marketing leads in Fort Lauderdale right now include AutoNation, Four Seasons, and Moss, based on current listings on Migrate Mate as of July 2026. The local market is shaped by a mix of regional hospitality brands, Broward-based healthcare networks, and mid-market technology and financial services companies that maintain sizable customer bases and need dedicated retention-focused marketers.
Are there remote customer marketing lead jobs in Fort Lauderdale?
Yes, though availability depends on the employer: customer marketing lead roles tied to experiential or hospitality brands tend to require on-site presence, while those at SaaS, fintech, and insurance companies are more commonly remote-eligible. About 33% of customer marketing lead openings tied to Fort Lauderdale are remote or hybrid as of July 2026, with the strongest remote options coming from technology and financial services firms operating out of the Cypress Creek corridor.
How can I get a customer marketing lead job in Fort Lauderdale with little or no experience?
The most realistic entry path locally is through a marketing coordinator or CRM analyst role at one of Fort Lauderdale's regional healthcare systems or hospitality groups, which frequently hire for entry-level marketing support and promote from within. Fort Lauderdale's concentration of loyalty-driven travel and resort brands also creates openings for candidates who can show hands-on experience with email platforms, customer segmentation tools, or retention campaign support, even from internships or agency work.
Which industries hire the most customer marketing leads in Fort Lauderdale?
Fort Lauderdale customer marketing lead roles concentrate in Automotive, Hospitality & Tourism, and Retail, based on current listings on Migrate Mate as of July 2026. Fort Lauderdale's position as a major hospitality and cruise industry hub, combined with a growing Broward County healthcare and financial services presence, drives steady local demand for marketers focused on customer retention and lifecycle programs.
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See All 41 Customer Marketing Lead Jobs in Fort Lauderdale
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