Customer Program Manager Jobs in Vermont

INTRODUCTION

How would we describe a career with Agri-Mark/McCadam/Cabot Creamery? More than 100 years of: Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work Ethic, Teamwork, Pride in Award Winning Products, and Agriculture.

Cabot Creamery has held B Corp certification since 2012, and became the world’s first dairy co-op to do so. This certification demonstrates our commitment to transforming the global economy to benefit all people, communities, and the planet.

SALARY

The salary range for this position is $58-62k.

WORK ARRANGEMENT

We offer a hybrid workplace with three days onsite in our corporate office (Tuesday - Thursday) in Waitsfield, VT.

ROLE AND RESPONSIBILITIES

At Agri-Mark/Cabot, we work collaboratively with many of our top customers to build strong relationships that will create a foundation that will assist with increasing sales and to drive operational and supply chain efficiency. Our top customers have supplier expectations, and we work diligently to achieve these expectations to be a “best in class supplier”. As a Key Customer Analyst, you will support several of our top customers in order management, sales and supply chain reporting, and data analytics. This position manages the orders, logistics, and Supply Chain performance for our end customers. This position requires the ability to navigate and work in multiple customer portals daily. To be successful in this role, we require strong analytical and problem-solving skills, attention to detail and accuracy, excellent communication skills, and the ability to multi-task and work cross-departmentally.

Order Management and Logistics:

- Communicate with key stakeholders around orders, inventory, pricing, and logistics. This includes:
- Review all orders to verify proper lead time, order quantities, and pricing.
- Resolve price issues and discrepancies with the customer and sales team.
- Work with distribution, warehouse, and customers to ensure order fulfillment.
- Communicate with planning and transportation on order changes, date changes, or logistical concerns.
- Ensuring orders are efficiently built for transportation –
- Even pallet layers are ordered.
- Minimum order weights are being met.
- Key logistical liaison between Agri-Mark and our business partners.
- Manage logistical issues and customer complaints and work with associated partners to develop corrective action when necessary.
- Work collaboratively with Supply Chain and IT to develop BI reporting options, EDI reports and analysis, and process improvements.
- Resolve price issues and discrepancies with the customer – this will require working with the sales rep to know and understand their pricing structure and strategy.

Reporting:

- Review daily replenishment reports and communicate with customers on any issues that will impact inventory and shipment schedules.
- Analyze and summarize scorecards and assess performance metrics to ensure compliance with customer goals and metrics.
- Review OTIF and compliance reporting and collaborate with internal teams to recommend opportunities for improvement.
- Analyze inventory, sales, and supply chain information and provide benchmark reporting against goals.
- Monitor new product introduction success by reviewing and monitoring sales and inventory levels.

BASIC QUALIFICATIONS

- Bachelor's degree, business degree preferred.
- 2-3 Years of Supply Chain Experience, CPG company preferred.
- Excellent written and oral communication skills.
- Excellent Analytical and Problem-Solving Skills.
- Strong attention to detail and very organized.
- Prior experience with sales reporting tools a plus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Our support of employee growth includes promoting from within, training and tuition reimbursement. Team members enjoy access to a comprehensive benefits package, competitive salary and a 401k with company match.

Agri-Mark is an equal opportunity employer. The company is committed to the fundamental principle of equal opportunity and equal treatment for every qualified prospective and current employee. The company does not discriminate or allow discrimination on the basis of race (including traits historically associated with race including hair texture and protective hairstyles), color, religion, ancestry, national origin, citizenship, genetic information, sex (including pregnancy or pregnancy-related conditions), sexual orientation, gender identity, place of birth, crime victim status, age, physical or mental disability, a positive result from an HIV-related blood test, military or veteran status, or any other classification protected under applicable federal and/or state law.

Agri-Mark complies with all federal, state, and local laws and regulations.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.