Customer Relations Representative Jobs in Connecticut
Customer Relations Representative jobs in Connecticut are concentrated in Hartford, Stamford, and Bridgeport, where financial services, insurance, and healthcare employers generate steady demand across entry-level through senior positions. Companies like Cigna, Travelers, and Webster Bank have long-standing Connecticut operations and regularly hire customer relations representatives in account management, benefits support, and commercial client services. The market is among the most active in the Northeast for this role, with consistent openings in insurance client services, healthcare plan support, and financial account coordination. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 6+ Customer Relations Representative jobs
ebm-papst Inc.
Job Description
Department: Customer Relations
Job Title: Customer Relations Representative
Position Summary: The Customer Relations Representative serves as a primary point of contact for OEM customers, authorized distributors, and the outside sales team. This role supports order entry, delivery coordination, customer inquiries, and issue resolution while helping ensure accurate communication, timely follow-up, and strong customer service. The ideal candidate is highly detail-oriented, process-driven, and customer-focused, with the ability to manage multiple workflows in a fast-paced environment.
Essential Functions of the Job: With or without reasonable accommodation, the employee must be able to perform the following essential functions:
- Enter, maintain, and review sales orders received from OEM customers and authorized distributors; verify pricing, delivery information, and order documentation.
- Communicate with customers regarding new and existing orders, special requests, deliveries, lead times, pricing within assigned authority, and order status.
- Review open-order and past-due reports to monitor order status, identify delays, and coordinate follow-up to support on-time delivery.
- Process customer sample requests and coordinate related order activity.
- Collaborate with Engineering, Planning, Purchasing, and other internal departments to support customer projects, prototype activity, expedited shipments, and issue resolution.
- Research and resolve billing, shipping, and order-related errors in a timely and professional manner.
- Serve as a key contact for the outside sales team by communicating customer activity, project updates, concerns, and new opportunities.
- Keep the Customer Relations Manager informed of customer concerns, service issues, process challenges, and other areas requiring attention.
- Provide coverage for team members during absences or periods of limited availability.
- Use SAP, Microsoft Excel, Microsoft Word, and other required business systems to complete job responsibilities accurately and efficiently.
- Perform other duties as assigned.
Recommended Education and Experience
- Bachelor’s degree in a related field preferred, or a minimum of two years of related experience in customer service, order management, inside sales support, or business administration. An equivalent combination of education and related experience is acceptable.
- Experience with SAP or another ERP system, Microsoft Excel, Microsoft Word, customer communication, problem-solving, prioritization, follow-up, and accurate order processing is preferred.
- Experience in a manufacturing, distribution, logistics, or B2B customer support environment is a plus.
Skills & Competencies
- Strong attention to detail and data accuracy
- Excellent communication and customer relationship skills
- Ability to manage multiple priorities and work cross-functionally
- Process-oriented mindset with a focus on continuous improvement
- Analytical skills with ability to identify trends and root causes
- Proficiency in ERP systems (SAP preferred) and CRM tools (Salesforce preferred)
- Strong Excel skills for tracking and reporting
ebm-papst Inc.
Job Description
Department: Customer Relations
Job Title: Customer Relations Representative
Position Summary: The Customer Relations Representative serves as a primary point of contact for OEM customers, authorized distributors, and the outside sales team. This role supports order entry, delivery coordination, customer inquiries, and issue resolution while helping ensure accurate communication, timely follow-up, and strong customer service. The ideal candidate is highly detail-oriented, process-driven, and customer-focused, with the ability to manage multiple workflows in a fast-paced environment.
Essential Functions of the Job: With or without reasonable accommodation, the employee must be able to perform the following essential functions:
- Enter, maintain, and review sales orders received from OEM customers and authorized distributors; verify pricing, delivery information, and order documentation.
- Communicate with customers regarding new and existing orders, special requests, deliveries, lead times, pricing within assigned authority, and order status.
- Review open-order and past-due reports to monitor order status, identify delays, and coordinate follow-up to support on-time delivery.
- Process customer sample requests and coordinate related order activity.
- Collaborate with Engineering, Planning, Purchasing, and other internal departments to support customer projects, prototype activity, expedited shipments, and issue resolution.
- Research and resolve billing, shipping, and order-related errors in a timely and professional manner.
- Serve as a key contact for the outside sales team by communicating customer activity, project updates, concerns, and new opportunities.
- Keep the Customer Relations Manager informed of customer concerns, service issues, process challenges, and other areas requiring attention.
- Provide coverage for team members during absences or periods of limited availability.
- Use SAP, Microsoft Excel, Microsoft Word, and other required business systems to complete job responsibilities accurately and efficiently.
- Perform other duties as assigned.
Recommended Education and Experience
- Bachelor’s degree in a related field preferred, or a minimum of two years of related experience in customer service, order management, inside sales support, or business administration. An equivalent combination of education and related experience is acceptable.
- Experience with SAP or another ERP system, Microsoft Excel, Microsoft Word, customer communication, problem-solving, prioritization, follow-up, and accurate order processing is preferred.
- Experience in a manufacturing, distribution, logistics, or B2B customer support environment is a plus.
Skills & Competencies
- Strong attention to detail and data accuracy
- Excellent communication and customer relationship skills
- Ability to manage multiple priorities and work cross-functionally
- Process-oriented mindset with a focus on continuous improvement
- Analytical skills with ability to identify trends and root causes
- Proficiency in ERP systems (SAP preferred) and CRM tools (Salesforce preferred)
- Strong Excel skills for tracking and reporting
See All 6 Customer Relations Representative Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
Find JobsCustomer Relations Representative Jobs by City in Connecticut
Where Connecticut roles are concentrated, by current openings.
Customer Relations Representative Job Market in Connecticut
A snapshot from current Connecticut openings, updated as new roles post.
Who's Hiring
What Connecticut Employers Look For
The qualifications that appear most often in customer relations representative jobs across Connecticut.
- Two or more years of customer service or client-facing experience in a professional setting
- Bachelor's degree in business, communications, or a related field preferred by most employers
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for multi-channel client interaction
- Ability to manage and resolve escalated customer issues independently and efficiently
- Familiarity with regulated industries such as insurance, financial services, or healthcare compliance
Customer Relations Representative Jobs in Connecticut: Frequently Asked Questions
How do you become a customer relations representative in Connecticut?
Most customer relations representative roles in Connecticut do not require a state-issued license, but employers in insurance and financial services often prefer or require candidates to hold a Connecticut Property and Casualty Insurance Producer License or a Series 6 or Series 63 securities registration. A bachelor's degree in business or communications strengthens most applications. Candidates without degrees who build experience in claims handling, benefits coordination, or account support at Connecticut insurers or healthcare organizations are competitive for many openings.
Which companies hire customer relations representatives in Connecticut?
Connecticut customer relations representative roles are posted by State Farm, ebm-papst, and Carden Home Improvement and others right now, based on current listings on Migrate Mate as of September 2026. Connecticut's concentration of large insurance carriers, regional banks, and healthcare systems makes it one of the more active states for this role year-round.
Which Connecticut cities have the most customer relations representative jobs?
Windsor, Branford, and Guilford have the most customer relations representative openings in Connecticut. Hartford dominates due to its dense cluster of insurance headquarters and healthcare networks, while Stamford draws openings from its financial services and corporate sector, and Bridgeport benefits from proximity to both markets along with its own regional healthcare and utility employers.
Are there remote customer relations representative jobs in Connecticut?
Yes, and more than most fields. About 0% of customer relations representative openings tied to Connecticut are remote or hybrid as of September 2026, reflecting how much of the work involves phone, email, and digital platforms rather than in-person contact. Roles in insurance policy support, financial account servicing, and healthcare plan coordination are the most likely to offer fully remote arrangements.
How can I get hired as a customer relations representative in Connecticut with little or no experience?
The most realistic entry path is applying to customer service associate or account support roles at Connecticut's large insurance carriers, such as those based in Hartford, which routinely hire recent graduates and career changers into structured training programs. Employers in healthcare plan administration and regional banking also offer associate-level roles that feed into customer relations tracks. A Connecticut Property and Casualty Insurance Producer License, even obtained independently before applying, signals seriousness to insurance employers. Adjacent roles in claims processing, front-desk healthcare coordination, or retail banking give candidates the client-interaction background that hiring managers look for.
Where can I find and apply to customer relations representative jobs in Connecticut?
You can find and apply to customer relations representative jobs in Connecticut on Migrate Mate, which lists current Connecticut openings. Search the available roles, find the ones that match your background and preferences, and apply directly to whichever positions fit.
See All 6 Customer Relations Representative Jobs in Connecticut
Find roles in Connecticut that match your experience and apply in just a few clicks.
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